2/10 – Ungenügend
Samuele
Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
6. Aug. 2025
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The first night there were only 2 towels and 2 wash cloths when there was 5 of us staying. We asked multiple times over our 3 day stay for clean wash cloths and towels and did not have much luck getting them. When we finally got them there were only 5 towels and no wash cloths. We requested house keeping to clean our room and no one ever showed up. We went to swim in the hotel pool and the gate was locked so we went to the front desk to ask why and they said the pool was closed due to chemicals. There was no sign on the pool stating it was closed and the person at the front desk couldn't tell us when the pool was going to be reopened. We could not watch anything on the tv in the room because none of the channels were working. We found a cigarette inside of the couch that looked like it had previously been lit. We were in a "non-smoking" room. And to top it all off, the hotel had a main water break. It happened the 3rd day we were there. We were out most of the day and had came back that evening to no water. We went to the front desk to ask why. The person said it would be back on by midnight. We decided to stay since we had paid for the hotel in advance and didn't think we would be waiting too long for the water to come back on. We woke up the next morning to no water. We were told by the person at the front desk there was a main water break and they couldn't tell us when it would be back on. We cut our trip short and asked for a refund for our remaining 2 days.
Samuele
Aufenthalt von 5 Nächten im Juli 2025
