Upon arrival, we were disappointed at how unclean and “unloved” the property was. You enter the code and excitedly wait for the garage door to open just to find very sandy beach toys, boogie boards and beach chairs. Upon entering the home, you can tell it hasn’t had a decent cleaning in quite some time. There was hair (like A LOT of long, dark brown, unmissable hair) in the shower drains. The front door, and other bedroom doors leading to the decks, didn’t appear to be power washed at any point in time. While some “wear” and dirt is expected (due to weather, etc), they were unexpectedly filthy and/or in need of a little paint/TLC. Throughout the week, several things were in need of repair.... the front left stove burner and microwave above the stove didn’t work, we lost more than half of the outlets in the kitchen due to a popped breaker from a malfunctioning toaster (we know this because when it was plugged into a different outlet, it popped that breaker as well). We were able to search and find one breaker box for the second popped outlet but couldn’t find the one for over half of the kitchen. I called to find out where the breaker box was but the office was unable to tell me and rushed me off the phone, saying they’d let the service dept know. I asked that we be called first if someone was going to come out. At least twice people entered the home unbeknownst to us to “fix things”...once a cleaning lady who left a note, and once a maintenance man who one houseguest walked in on when returning from the beach....and we never received and email, phone call or text before, during or after their entrance into the property.
While it is out of the control of the owners/managers, the WiFi was out for most of the week (which sounds great on vaca, unless you have to actually still get some work done while away); HOWEVER, we had to call twice throughout the week just to get an answer as to whether the WiFi provider had been notified and if there was an estimated return of service date/time
While it’s been some time, my husband and I used to come to OBX every year. All but one of those years, we rented through Twiddy and never had an issue. That one time we rented through a different company, we had similar issues as this time. Needless to say, we don’t plan to rent any houses through anyone else ever again, even if they look great online.
All in all, we had a great time as three families vacationing together, spending long days on the beach.