Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
641 von insgesamt 1175 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
641
271 von insgesamt 1175 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
271
133 von insgesamt 1175 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
133
61 von insgesamt 1175 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
61
69 von insgesamt 1175 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
69
8,8/10
Sauberkeit
8,6/10
Personal & Service
8,2/10
Ausstattung
8,8/10
Zustand der Unterkunft
8,6/10
Umweltfreundlichkeit
Bewertungen
10/10 – Hervorragend
Terry
Mit der Familie gereist
22. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent location, good late night dinner.
Terry
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 23. Mai 2024
Terry, thank you for sharing your positive experience! The team at Sonesta Columbus Downtown is pleased that you enjoyed the excellent location and the late-night dinner service. We're looking forward to welcoming you back on your next visit!
10/10 – Hervorragend
April
21. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
April
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 23. Mai 2024
April, thank you for the perfect rating! The team at Sonesta Columbus Downtown is thrilled to hear you enjoyed your stay. We look forward to welcoming you back soon!
10/10 – Hervorragend
jeff
19. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Restaurant/staff
jeff
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 21. Mai 2024
Jeff,Thank you for your kind words. We're delighted you enjoyed the restaurant and appreciated our team members at Sonesta Columbus Downtown. We're looking forward to welcoming you back soon!
10/10 – Hervorragend
Megan
13. Mai 2024
Gut: Ausstattung
It was clean and the staff was friendly. It was a good experience.
Megan
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 14. Mai 2024
Megan, thank you for choosing the Sonesta Columbus Downtown for your recent stay. We're delighted that you enjoyed an exemplary experience, noting the tidiness of your accommodation and the cordiality of our team members. We hope to welcome you back in the near future.
8/10 – Gut
mike
Mit dem Partner gereist, Mit einer Gruppe gereist
12. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Parking was extremely high at this facility. Even to park yourself. The additional fees really at up.
mike
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 18. Mai 2024
Mike, thank you for taking the time to share your thoughts. We're glad you found your overall experience positive. Your comments regarding parking fees and additional costs will be taken into consideration as we continuously strive to improve. We hope to welcome you back to Sonesta Columbus Downtown in the future.
4/10 – Schlecht
Parijat, Palatine
8. Mai 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Not good services
Parijat
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 10. Mai 2024
Parijat, we're saddened to learn of your experience. It appears our service levels may not have met your expectations. Rest assured, we're committed to continuous improvement for our guests' satisfaction. Thank you for your feedback, it's invaluable to us.
8/10 – Gut
Michael
8. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Michael
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 11. Mai 2024
Michael, thanks for sharing the positive rating you gave to Sonesta Columbus Downtown. We're pleased you had an enjoyable stay. Looking forward to welcoming you again in the future!
2/10 – Ungenügend
Delfina, Medina
7. Mai 2024
Verbesserungswürdig: Sauberkeit
Delfina
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Customer Service am 9. Mai 2024
We appreciate the feedback, Delfina.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.
8/10 – Gut
Robbi
Mit der Familie gereist
6. Mai 2024
Decent. Pretty good location.
Robbi
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 8. Mai 2024
Robbi, it's a pleasure to learn that you appreciated the location of Sonesta Columbus Downtown. We strive to provide enjoyable stays for our guests. Your feedback is valuable and helps us focus on continuous improvement. Thank you for choosing us, and we look forward to welcoming you back.
10/10 – Hervorragend
kimberly
Mit der Familie gereist
30. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was top notch. This includes the valet, desk staff and bar staff. The service was excellent. The room was clean and comfortable. The lobby was spacious and inviting. And the location to the convention center and the market cannot be beat!
kimberly
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 2. Mai 2024
Kimberly, it's wonderful to hear your positive feedback about your stay at Sonesta Columbus Downtown. We're elated that you received excellent service from our team members at the valet, front desk, and bar. Thrilled you found the room to be clean and comfortable, the lobby welcoming and the proximity to the convention center and the market favorable. Your satisfaction is our top priority and we're delighted we made your stay a memorable one. We look forward to welcoming you back soon.
10/10 – Hervorragend
James
30. Apr. 2024
James
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 21. Mai 2024
James, thank you for your excellent rating! The team members at Sonesta Columbus Downtown are delighted to know you had a great experience. We're looking forward to welcoming you back soon!
4/10 – Schlecht
Sean, Brooklyn
29. Apr. 2024
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Sean
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 1. Mai 2024
Sean, we noticed your recent rating and we're sorry to hear that your stay didn't meet expectations. Feedback like yours ensures continuous enhancements for future guests. We would appreciate any specifics you could provide to help us improve. We hope for another chance to provide a better experience.
10/10 – Hervorragend
Derrick
29. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to stay
Derrick
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Service am 30. Apr. 2024
Derrick, thank you for your positive words. We're thrilled to learn how much you enjoyed your stay at the Sonesta Columbus Downtown. We work tirelessly to provide top-notch services, so it's always rewarding to see our efforts acknowledged. We look forward to welcoming you back in the future!
10/10 – Hervorragend
Dennis
Geschäftlich gereist
27. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great job!!
Dennis
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 29. Apr. 2024
Dennis, thank you for the positive feedback! We're so pleased to hear that your stay at Sonesta Columbus Downtown exceeded your expectations. Our team members strive to provide exceptional service, and it's wonderful to know that their hard work is noticed. We hope to host you again in the future!
10/10 – Hervorragend
Kaylynne
Mit dem Partner gereist
27. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Easy to locate
Kaylynne
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 28. Apr. 2024
Thank you for the amazing rating, Kaylynne!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Sonesta Columbus Downtown soon!Thanks again for leaving your feedback!
6/10 – Okay
Karmen
Mit der Familie gereist
25. Apr. 2024
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Staff was not friendly at all. Property clean. Valet staff was wonderful
Karmen
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 27. Apr. 2024
Karmen, it's disheartening to learn that our team's service didn't entirely meet your expectations. On a positive note, we're glad you appreciated our well-maintained property and that you had a great experience with our valet team. We endeavor to improve our services based on feedback such as yours. We hope to have the opportunity to serve you better in the future.
10/10 – Hervorragend
Brittney
24. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
One of the cleanest hotels I’ve ever stayed at. Great location. Friendly, helpful staff.
Brittney
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 26. Apr. 2024
Brittney, we're so pleased to hear that you enjoyed your stay at Sonesta Columbus Downtown and appreciated our pristine cleanliness and prime location. It's heartening to know that our cheerful and accommodating team members added to your positive experience. We hope to have the pleasure of welcoming you again soon for another terrific stay.
8/10 – Gut
Christine
Mit der Familie gereist
23. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very close to Nation Wide.
Christine
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 25. Apr. 2024
Christine, we appreciate your concise feedback. It's great to hear that Sonesta Columbus Downtown's location served you well for your visit to Nationwide. Please keep us in mind for any future travels in the area.
6/10 – Okay
Patricia
22. Apr. 2024
Patricia
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 13. Mai 2024
We appreciate you taking the time to share your feedback, Patricia.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.
10/10 – Hervorragend
Cathy
22. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Perfect
Cathy
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 25. Apr. 2024
Cathy, we're thrilled to hear your stay at Sonesta Columbus Downtown was perfect! We strive to create wonderful experiences for our guests and we’re glad to know we succeeded with you. Thank you for choosing us, we look forward to your next visit.
8/10 – Gut
Paula
Mit der Familie gereist
22. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I like how close the Sonesta is to Nationwide Arena. The staff are attentive and friendly.
My one gripe is that there was no hand lotion in the bathroom. Other than that, I would stay at Sonesta again.
Paula
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 24. Apr. 2024
Paula, it's wonderful to hear that you appreciated the Sonesta Columbus Downtown's proximity to Nationwide Arena as well as our attentive and friendly team members. About the absence of certain amenities in the bathroom, we're taking note to ensure we meet our guests' needs better. Thanks for considering to stay with us again - we're eager to serve you soon!
10/10 – Hervorragend
Debra
22. Apr. 2024
Debra
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 13. Mai 2024
Debra, your stellar rating of Sonesta Columbus Downtown is highly appreciated! We are thrilled to know that your experience with us was a great one. We can't wait to welcome you back for another exceptional stay soon!
10/10 – Hervorragend
Kirk, Oakwood
Mit dem Partner gereist
22. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our experience was great and the location was very near the arena where the concert was held...very walkable.
Kirk
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 23. Apr. 2024
Kirk, thank you for sharing your positive experience at Sonesta Columbus Downtown. We're thrilled to know our hotel's proximity to the arena added convenience to your stay. We hope to have the pleasure of welcoming you back in the near future, maybe for another concert!
10/10 – Hervorragend
Mohamad
22. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Mohamad
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 24. Apr. 2024
Mohamad, we appreciate your top rating for Sonesta Columbus Downtown. We're thrilled to see you had a stellar experience. Thank you for choosing us and we hope to welcome you back in the future!
6/10 – Okay
Emilee
Mit dem Partner gereist
22. Apr. 2024
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
We loved the hotel in general! Very clean and pretty rooms. I felt very rushed checking in with guest services and confused about charges that were made. We were also woke up at 8 am on a Sunday by banging in another room. I will only assume they were fixing something but it lasted a good two hours (on a Sunday morning! 😩)
Emilee
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 23. Apr. 2024
Emilee, it's pleasant to hear you appreciated the cleanliness and aesthetics of Sonesta Columbus Downtown. We're, however, distressed about your check-in experience and the unexpected noise you encountered. Rest assured, we have taken note of your feedback on the clarity of our charges, as well as the timing of our maintenance activities. We hope to have another opportunity to provide you with an even better experience.
10/10 – Hervorragend
bishal
21. Apr. 2024
bishal
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 12. Mai 2024
Bishal, we're thrilled you had a fantastic experience at Sonesta Columbus Downtown. Thank you for taking the time to rate us—we're looking forward to welcoming you back on your next visit. Safe travels!
2/10 – Ungenügend
Daniel
Geschäftlich gereist
19. Apr. 2024
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The loft i reserved and paid extra for was nothing like advertised. The air conditioning made a lot of noise and prevented me from getting good sleep. I was on the third floor in 3305, i could hear every step in the room above me on the 4th floor, which also prevented me from sleeping. The staff was friendly. Your property needs some serious attention and modernization, therefore, I will not return.
Daniel
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 21. Apr. 2024
Daniel, we appreciate your feedback. It's disheartening to hear that your stay didn't meet your expectations. We apologize for the inconveniences you may have encountered concerning the loft arrangements, a potentially noisy air conditioning, and issues with sound transmission. It's good to hear our team members were friendly, and we'll certainly take your concerns about necessary updates to heart. We strive to improve our guest experience and hope to have another chance to transform your opinion in the future.
10/10 – Hervorragend
Kevin
19. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Kevin
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 21. Apr. 2024
Thank you for the great rating, Kevin!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta Columbus Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!
8/10 – Gut
Angela
18. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Angela
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 21. Apr. 2024
Thanks for the 4/5 rating, Angela!We're thrilled you enjoyed your time at Sonesta Columbus Downtown so much! We look forward to sharing an even better experience with you soon. Have a lovely day!
2/10 – Ungenügend
Shilpi
Mit der Familie und kleinen Kindern gereist
17. Apr. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was very disgusting in cleanliness. I asked for housekeeping and it came after two days and gave dirty towels. There were men facial hairs on the washcloths. I will never do this hotel again.
Shilpi
Antwort von Customer Service am 19. Apr. 2024
Shilpi, we appreciate your feedback and deeply regret to hear about your experience. Cleanliness is of utmost importance to us and we are distressed to know your room was not to this standard. We assure you that your experience is not reflective of our usual practices and will address your concern with our team. We would be grateful for another opportunity to serve you better.
10/10 – Hervorragend
Nielah
Mit der Familie gereist
17. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very pleasant stay at this establishment. In town for a conference and so were a lot of other folks with different events but this hotel staff was pleasant and helpful even though it was super busy.
Nielah
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 18. Apr. 2024
Nielah, it's wonderful to hear that you had such a pleasant stay at Sonesta Columbus Downtown. We pride ourselves on offering top-notch service to our guests, even during bustling times. It's great to know our team members were able to enhance your experience. We look forward to welcoming you back in the future.
2/10 – Ungenügend
Seth
15. Apr. 2024
Not stocked and dirty
Seth
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 17. Apr. 2024
Seth, we're disheartened to hear about your less than satisfactory stay. Our goal is to provide a clean and well-prepared environment for our guests. Your comments are noted and we are taking appropriate measures to address these issues. We would value the chance to make things right for you in the future.
8/10 – Gut
Jamie
13. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I stayed in a loft which was spacious. I didn’t sleep well for 2 reasons. The air was so loud it sounded like I jet plane. The thermostat was set at 77 and no matter how far I turned the temperature down the the heat never turned off. I usually sleep around 69 degrees so I woke many times through out the night hot and uncomfortable.
The loft was extremely dark I had used my cellphone light to read my book.
Other than the lights and temperature everything else was quite lovely.
Jamie
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 14. Apr. 2024
Jamie, thank you for sharing your experience. It's great to hear that you found the loft room at Sonesta Columbus Downtown to be spacious and lovely. We deeply regret, however, that you encountered inconveniences with the room temperature and lighting, making your stay less comfortable than it should've been. Your feedback is valuable and will be used to improve the comfort of our future guests. We look forward to making your next stay an even better one.
10/10 – Hervorragend
Mike
Mit einer Gruppe gereist
12. Apr. 2024
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent stay!
Mike
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 14. Apr. 2024
Mike, we are thrilled to hear you enjoyed your experience at Sonesta Columbus Downtown! We take pride in providing exceptional service to our guests and we look forward to your next visit.
10/10 – Hervorragend
David
10. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
David
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 12. Apr. 2024
David, thank you for choosing Sonesta Columbus Downtown. It's fantastic to see that you had a wonderful experience at our hotel. We appreciate your top score and look forward to serving you again in the future. Safe travels!
10/10 – Hervorragend
Steven
7. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Steven
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 10. Apr. 2024
Steven, it's great to know you had an enjoyable experience at Sonesta Columbus Downtown. We appreciate your high rating and are grateful for your feedback. We're looking forward to welcoming you back next time you are downtown!
8/10 – Gut
Anna
1. Apr. 2024
Gut: Personal & Service und Zustand der Unterkunft
This was the perfect place to stay when coming to down for a hockey game!
Anna
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 2. Apr. 2024
Anna, it's thrilling to hear that you found the Sonesta Columbus Downtown to be the ideal choice for your stay during the hockey game. The team aims to provide an excellent base for all our sports-loving guests and we're glad this aspect resonated with you. We're looking forward to your next visit.
10/10 – Hervorragend
John
30. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
John
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 1. Apr. 2024
John, thank you for choosing Sonesta Columbus Downtown and giving us a top-notch rating. We're thrilled you had a great experience and look forward to hosting you again in the future. Safe travels!
6/10 – Okay
tom
Geschäftlich gereist
30. März 2024
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Overall, my stadium was very enjoyable. The staff, food, options, and overall accommodations were excellent.
However, I was severely disappointed by the cleanliness of the linens and shower towels. Also, there was quite a bit of leftover hair on and around the toilet.
tom
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 31. März 2024
Tom, it's great to hear that you appreciated the excellent food and accommodations provided by our team members at Sonesta Columbus Downtown. We take pride in making sure our guests have a delightful stay. However, your comments about cleanliness were a surprise. We apologize for any discomfort regarding the linens and bathroom. Please rest assured that these are points we take very seriously, and we'll address them with our housekeeping team to ensure they reflect our high standards in the future.
10/10 – Hervorragend
Paul
28. März 2024
Paul
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Customer Service am 30. März 2024
Thanks, Paul! It's outstanding your time at Sonesta Columbus Downtown was fantastic. We can't wait until your next visit!
2/10 – Ungenügend
Lucille
25. März 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The front desk was very nice but the hallways were filthy and I could not get housekeeping to clean my room even though I requested it repeatedly
Lucille
Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Service am 27. März 2024
Lucille, it is regrettable to hear about your cleaning concerns. We pride ourselves on maintaining high standards, so your feedback is essential. We are glad to note that our front desk team was welcoming and we're sorry you had an issue with the cleanliness and housekeeping services. Rest assured, we are looking into these issues with utmost urgency to make sure this doesn't happen moving forward. Thank you for bringing this to our attention.
10/10 – Hervorragend
Darren
24. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a nice hotel and the sky bridge to the convention center was awesome. I’d stay there again.
Darren
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 26. März 2024
Darren, it's great to hear that you found the Sonesta Columbus Downtown appealing and enjoyed the convenience of our sky bridge to the convention center. We appreciate your words and are thrilled at the prospect of welcoming you back in the future.
4/10 – Schlecht
Kellyann
Mit der Familie und kleinen Kindern gereist
24. März 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
Poor service restaurant. Seen our waitress to take orders then never again until she delivered checks. We had to keep asking managers for drink service.
Food quality was poor
Charged different prices then what was quoted Had to call to get fixed.
Valet Parking for 2 nights was $82.00
Room had nail clippings next to bed and side table, under stand for refrigerator has so much dirt you couldn’t see the carpet.
Looks like nothing was ever moved to vacuum
Kellyann
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 26. März 2024
Kellyann, it's unfortunate to hear that your dining experience and room conditions didn't meet your expectations. Providing reliable service, quality meals, and a clean environment is very important to us. Your insights about discrepancies in the billing and cleaning routine will surely assist in improving our standards. We also understand your surprise at the parking charges and apologize if they weren't clearly communicated earlier. Please be assured that your feedback has been noted and will be shared with our team members for necessary improvements. We hope for a chance to make your next stay a more positive one.
10/10 – Hervorragend
Paul, Chesterland
24. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Paul
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 27. März 2024
Thank you for sharing your perfect rating with us, Paul!It's wonderful to see how much you appreciated your time at Sonesta Columbus Downtown! We want everyone to feel right at home at Sonesta Columbus Downtown. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!
10/10 – Hervorragend
Toni
24. März 2024
Gut: Sauberkeit
Toni
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 26. März 2024
Toni, thank you for choosing Sonesta Columbus Downtown and leaving us a perfect score. We're thrilled to know you had an enjoyable stay and we look forward to welcoming you back soon.
8/10 – Gut
Leo
Mit einer Gruppe gereist
18. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The bar in the lobby was excellent with good food and service.
Leo
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 19. März 2024
Leo, it's fabulous to know you appreciated the lobby bar at Sonesta Columbus Downtown, along with its cuisine and the service received. We're grateful for your positive feedback and delighted that you had such an enjoyable experience. We hope to see you again soon for another round!
8/10 – Gut
Sarah
17. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Sarah
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 20. März 2024
Sarah, thank you for choosing to stay at Sonesta Columbus Downtown. We're pleased to know that your stay with us met your expectations. We hope to welcome you back in the near future for an even better experience.
6/10 – Okay
Leo
Geschäftlich gereist
16. März 2024
Gut: Ausstattung
Verbesserungswürdig: Personal & Service
No soap in a soap dispenser. Room was not cleaned once during my 3 night stay.
Leo
Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Service am 17. März 2024
Leo, we take note of your comments regarding the availability of soap and the cleaning schedule during your visit. Rest assured, we always strive to offer a seamless stay. Your feedback helps us learn and grow. We hope for another chance to welcome you, allowing us the opportunity to deliver a superior experience.
10/10 – Hervorragend
Brian
16. März 2024
Brian
Aufenthalt von 8 Nächten im März 2024
Antwort von Customer Service am 6. Apr. 2024
Thank you for taking the time to leave this wonderful rating, Brian! We hope to see you again soon at Sonesta Columbus Downtown so we can share yet another amazing experience!
10/10 – Hervorragend
Crystal
Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
16. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The restaurant at this hotel is Amazing. The food quality was outstanding, best restaurant food I ever had in my life!
Crystal
Antwort von Customer Service am 17. März 2024
Crystal, we're thrilled to hear that you enjoyed the restaurant at Sonesta Columbus Downtown. It warms our hearts to know that our cuisine exceeded your expectations. Our culinary team takes great pride in serving exceptional meals to our guests. We look forward to serving your next meal when you return. Thank you for choosing us!