2/10 – Ungenügend
Christin
6. Aug. 2025
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We believe the staff did the best they could with what they have. The entire stay was a disaster. First: our original room could not be opened because the door was broken. We saw the same situation happen for a few other guests. They were able to give us another room immediately which was great. That room’s tv did not work, the fire alarm was chirping and it took a few times asking to get that remedied. The toilet was also clogged. TV was never fixed. The room smelled like old cigarettes masked by cleaning supplies. There were only 2 towels for 4 people. Linens were never changed and when we requested new linens - the staff member said “if we have any”. They never got us the new linens after we had informed them our autistic son had an accident - so he had to sleep on soiled sheets. The staff were divided between two hotels so it was difficult to get help and at times there was no staff in the building and impossible to find someone if there was an issue. There were several people who lived on the premises and they were unsafe and seemingly under the influence of drugs. This made this an unsafe environment, especially for my children. The maintenance and staff did try to accommodate - it just seems they are stretched entirely too thin for the amount of issues present. Also: the fire alarm went off for 30 minutes, fire dept came to check, cleared the building. But no one offered an explanation or reached out to us.
Christin
Aufenthalt von 5 Nächten im Juli 2025
