2/10 – Ungenügend
Alta
Mit dem Partner gereist, Mit der Familie gereist
28. Dez. 2025
Verbesserungswürdig: Ausstattung
After we checked in at 3pm, we left the hotel for several hours. My husband and son returned to the hotel and went to bed atound 11pm. I returned about midnight and they had inactivated my key card. When I checked my husband's, his was inactivated as well. The night person had given my room to someone else. Luckily, it was my brother-in-law. We were very lucky it wasn't a stranger walking into our room at midnight instead of my brother-in-law. The cold water in the bathroom faucet only trickled. They did not offer a new room. We were originally booked for a King with a sofa bed, but they gave us double Queen beds instead. When checking in originally, they were trying to give me my mother's rooms even though I gave them my name and license and the front desk help tried to say I gave them the wrong name. That was not what happened. They had my license and they tried to blame me. Not professional. I should have read the reviews for this hotel. It shows these things are a pattern and not a one-time thing. I would not stay here again.
Alta
Aufenthalt von 1 Nacht im Dezember 2025
