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Bewertungen von Quality Inn Cle Elum/Ellensburg

2.5 out of 5
Quality Inn Cle Elum/Ellensburg
906 E 1st St, Cle Elum, WA

Bewertungen

7,4

Gut

215 von insgesamt 764 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
270 von insgesamt 764 Gästebewertungen haben eine Bewertung von 8 - Gut" "
138 von insgesamt 764 Gästebewertungen haben eine Bewertung von 6 - Okay" "
89 von insgesamt 764 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
52 von insgesamt 764 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,8/10

Sauberkeit

8,0/10

Personal & Service

7,2/10

Ausstattung

7,4/10

Zustand der Unterkunft

7,4/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Zustand der Unterkunft
Lage ist soweit gut, vis a vis gibt es ein sehr gutes Restaurant. Die Zimmer sind sehr ringhörig. Das Zimmer was aber soweit sauber, schön gross. Frühstück war ok
Aufenthalt von 1 Nacht im September 2019

6/10 – Okay

Verifizierter Reisender

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Komfort des Zimmers
Akzeptable Unterkunft für einen Kurzaufenthalt
Lage: Eisenbahn und Highway sind deutlich zu hören, trotz geschlossenem Fenster Zimmer: weiche Matratzen, aber alles versprochene war vorhanden, sauber und benutzbar Hotel: Frühstücksbereich deutlich zu klein in Kernzeiten, sonst angenehme Atmosphäre

8/10 – Gut

Lisa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
quiet. well cared for.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von gm am 23. Mai 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future

8/10 – Gut

Amy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von gm am 23. Mai 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soo

10/10 – Hervorragend

Jesus Oriol

Aufenthalt von 1 Nacht im März 2024
Antwort von gm am 14. Mai 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soo

8/10 – Gut

Nancy

Gut: Sauberkeit und Zustand der Unterkunft
Overall good stay. The breakfast was not what was advertised, but was more than just.a.continental breakfast.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von gm am 13. Mai 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 – Gut

Wenzhong

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von gm am 11. Mai 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future

2/10 – Ungenügend

Veronica, lake stevens

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room reeked as soon we opened the door, no amenities not even the bare minimum, husband and wife staff unwelcoming and unapproachable, they served SPOILED WAFFLES, false advertisement. NEVER will we stay there again
Aufenthalt von 1 Nacht im April 2024
Antwort von gm am 2. Mai 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 – Hervorragend

Ruth, Bremerton

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy to find, very friendly staff.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von gm am 2. Mai 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 – Okay

Horace

Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
wifi failed
Aufenthalt von 2 Nächten im April 2024
Antwort von gm am 28. Apr. 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 – Okay

Randy

Clutter in the common areas.
Aufenthalt von 1 Nacht im März 2024
Antwort von gm am 28. Apr. 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 – Okay

Bayasgalan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im April 2024
Antwort von gm am 25. Apr. 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 – Okay

Christine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
The beds were clean and comfortable. The property is very dated. Still not a bad place to stay if traveling through. The King Suite is strange, has a big jetted tub with a shower head and it’s basically sitting in your bedroom. There is no actual shower in that room. We requested a different room and the staff was very accommodating. The whole place seems a bit run down. Definitely nothing fancy.
Aufenthalt von 1 Nacht im April 2024
Antwort von gm am 25. Apr. 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 – Hervorragend

David

Geschäftlich gereist
Good
Aufenthalt von 2 Nächten im April 2024
Antwort von gm am 19. Apr. 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soo

2/10 – Ungenügend

Bruce

Mit Haustieren gereist
The clerk cannot speak. English accent was so bad i cannot understand her. The breakfast area had no juices no milk. The coffee was like colored water no flavor. The only good thing was the room was clean.
Aufenthalt von 1 Nacht im April 2024
Antwort von gm am 13. Apr. 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

4/10 – Schlecht

Alyssa

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
our room was visibly dirty. Check your bed, ours had a pee spot on the comforter from a dog. I took photos to post on the review but it seems I cannot attach them. Room 203 is the one closet to train tracks and the train is very loud at night and they do use their train horn. Woke us up a few times throughout the night. I’d consider spending a slight amount more and get a better stay somewhere else that is actually clean, because this place simply is not.
Antwort von gm am 7. Apr. 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 – Okay

Jeff

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von gm am 9. Apr. 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 – Okay

Aunika

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Ausstattung
I booked one room with two queen size beds for three of us, when we arrived the staff told us only two people were allowed in the room. We argued and said that is strange since there is more than enough room since it’s a double queen room. She then changed her tone and said three was allowed for a charge. Felt very much like she took us for a ride and was judging us for all wanting to stay in one room.
Aufenthalt von 1 Nacht im März 2024
Antwort von gm am 4. Apr. 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 – Okay

Krystal

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
Staff was not friendly.
Aufenthalt von 1 Nacht im April 2024
Antwort von gm am 3. Apr. 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 – Ungenügend

Jeff

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Antwort von gm am 31. März 2024
Dear, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future

10/10 – Hervorragend

Richard

Noise trains
Aufenthalt von 1 Nacht im Februar 2024
Antwort von gm am 22. Feb. 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon

6/10 – Okay

Verifizierter Reisender

Okay stay
Rooms were okay... not super clean. Dated.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von gm am 21. Feb. 2024
Dear, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 – Okay

janet

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
It is an okay place to stay as we were passing through. The toilet was not cleaned and had waste in it when we got there.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von gm am 17. Feb. 2024
Dear janet, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

4/10 – Schlecht

Lesley

Mit Haustieren gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was hard to understand, prices didn’t reflect what was listed, smelled funny, bed was uncomfortable
Antwort von gm am 17. Feb. 2024
Dear Lesley, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 – Gut

Scott

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Satisfactory
Aufenthalt von 1 Nacht im Februar 2024
Antwort von gm am 12. Feb. 2024
Dear scott, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

6/10 – Okay

Alicia

Mit dem Partner gereist
The bathroom floor was dirty, and the air-conditioning vents were really dirty and dusty. It was kind of hard to breathe in the room.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von gm am 12. Feb. 2024
Dear alicia, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 – Hervorragend

Viktoriia

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von GM am 28. Jan. 2024
Dear viktoria, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future

8/10 – Gut

Sarrah, Vancouver

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Staff are friendly, good breakfast, clean and price is fair
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von GM am 28. Jan. 2024
Dear sarrah, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 – Hervorragend

Damian

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von GM am 28. Jan. 2024
Dear damian, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 – Gut

Yashaswini

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von GM am 9. Jan. 2024
Dear Yashaswini, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

2/10 – Ungenügend

Carla

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
Very noisy all night, we were on bottom floor. People above us made noise all night. Told managers, they just smiled, hard to communicate because they didn't speak very good english. Never stay there again because of people running it.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von GM am 9. Jan. 2024
Dear carla, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 – Hervorragend

Greta

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
My elderly parents stayed 4 night over New Years. They have really enjoyed the stay. Rooms were clean, well stocked - mini-fridge and microwave were very useful. Staff was super attentive and helpful. Breakfast - eggs, baked goods, yogurts, cream-cheese and even waffle-maker - was satisfying.
Antwort von GM am 9. Jan. 2024
Dear Greta, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 – Gut

vickie

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Situated perfectly for access to downtown and freeway
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von GM am 7. Jan. 2024
Dear vickie, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

6/10 – Okay

Miguel

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von GM am 31. Dez. 2023
Dear sarah,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guest.We hope for an opportunity to properly host you in the future.Sincerely,

10/10 – Hervorragend

Laura, Freeland

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von GM am 28. Jan. 2024
Dear laura, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 – Hervorragend

Sarah

Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean. Staff was super friendly and accommodating. Kinda sad I couldn’t bring breakfast back to my room for the family members that don’t like getting up early but I understand they don’t want people taking advantage and hording food from other guests. Safe looked busted so I didn’t use it but for the price I’d definitely stay here again. Also one of my rooms wouldn’t auto lock unless I pulled hard on the door to trigger the locking mechanism. I didn’t mind because I was in and out of that room like crazy but it’s something to be noted for future guests to check so you don’t think your door locked when you walk away and it might not have.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von GM am 31. Dez. 2023
Dear sarah,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guest.We hope for an opportunity to properly host you in the future.Sincerely,

2/10 – Ungenügend

Maria

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von GM am 31. Dez. 2023
Dear sarah,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guest.We hope for an opportunity to properly host you in the future.Sincerely,

10/10 – Hervorragend

Modesto

Mit der Familie gereist
Gut: Ausstattung
All the rooms are clean, the people are friendly.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Akash am 19. Dez. 2023
Dear Modesto,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.Your feedback about is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

2/10 – Ungenügend

Adam, Vancouver

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Found Bed bugs in my bed took pictures of the little critters running around on my bed
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von GM am 18. Dez. 2023
Dear Adam,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Akash am 15. Dez. 2023
Dear Anonymous,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.Your feedback about is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

10/10 – Hervorragend

John

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Akash am 14. Dez. 2023
Dear John,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future

10/10 – Hervorragend

Josh

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ok stay
I ended up at this hotel because Snoqualmie Pass was closed. I chose this particular hotel mostly because it was right across the street from one of my favorite cafe’s, Cottage Cafe. As for the room, It is a fairly large room. Has a spa tub which was really nice. The remote for the tv was broken and the hdmi cable to the back of the tv was partially pulled out so it wasn’t receiving any signal from the satellite box. Easy enough fix, if you know what to look for. The bed was subpar to the bed that I have at home, but what does one expect. I was only able to sleep for 2 hours, not sure if it was due to the comfort of the bed, or the stress of having to stay at a hotel unexpectedly, so that wasn’t great. Overall, it’s a decent place to stay for the night. I left at 3 am, so I didn’t get a chance to eat the breakfast that they offered. Almost forgot, there were also quite a few trains that went by, fairly close to the hotel blowing their horns. So just be aware of that.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Akash am 13. Dez. 2023
Dear Josh,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.Your feedback about is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

10/10 – Hervorragend

Lucian

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Akash am 13. Dez. 2023
Dear Lucian,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.Your feedback about is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

10/10 – Hervorragend

Sabrina

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von GM am 31. Dez. 2023
Dear Sabrina,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.As a Choice Privileges member you are truly valued.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 – Hervorragend

Arron

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel. Well worth the price.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Akash am 11. Dez. 2023
Dear Arron,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.Your feedback about is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

2/10 – Ungenügend

Brian

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
It was gross had foul drips of stuff down the outside of the bathtub jets haven’t been properly cleaned tons of hair hanging out of the hair dryer, tiles on balcony are broke and the entire balcony is rotted and about to fall threw, curtains are clearly not cleaned bed wasn’t fresh just re made with stains on the sheets floors were sticky, black Mold around the bathtub, odor was strong, outlets were busted that the air unit was plugged into, which is not safe. The pictures on line looked nice turns out those are from the prior owner the new owner has let it become nasty gross isn’t properly cleaned and think it’s acceptable it’s the first time I went in a place and looked for bed bugs. Extremely disappointed as we got there king suite room. I would avoid at all cost immediately requested a refund and left in hopes we would find a place available to stay on short notice. We can deal with not perfect quality but basic cleaning shouldn’t be an issue and it was in significant ways. They weren’t shocked when we complained and asked for a refund. It should be shut down with how disgusting our room was I could imagine the others. The place was empty and now we know why. Don’t book here, don’t trust the reviews or the pictures we have pictures of some of the condition of the room.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von GM am 11. Dez. 2023
Dear Brian,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 – Hervorragend

Carolina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The employees were friendly and help me with anything I needed .
Aufenthalt von 3 Nächten im November 2023
Antwort von GM am 9. Dez. 2023
Dear Karen,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.Your feedback about is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guestsWe hope to see you again soon.

2/10 – Ungenügend

Coral

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room has a carpet that had not been vacuumed in a long time, the bathroom tub has a line of dirt from a long time ago, the day the employee came in to clean, she only fixed the beds, the bathroom neither swept it nor mopped it. I always stay at Holliday Inn, but this time I was disappointed with the service
Aufenthalt von 3 Nächten im November 2023
Antwort von GM am 9. Dez. 2023
Dear Coral,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023
Antwort von GM am 28. Nov. 2023
Dear David,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.