Außenpool
Verfügbarkeit prüfen

Bewertungen von Sonesta ES Suites Cincinnati - Sharonville West

3 out of 5
Sonesta ES Suites Cincinnati - Sharonville West
11689 Chester Rd, Sharonville, OH

Bewertungen

7,6

Gut

434 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
250 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 8 - Gut" "
105 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 6 - Okay" "
100 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
112 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,8/10

Sauberkeit

8,2/10

Personal & Service

7,8/10

Ausstattung

7,8/10

Zustand der Unterkunft

6,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Aizhan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place

2/10 – Ungenügend

Quan

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
None of my toilets in my property was broken. I reported it to the hotel no one came out to fix the problem. Toilet on the first floor seat was not attached so when my wife went to sit down it moved and she Fell to the side of the and bath tub. The toilet up stair would not flush unless you push down on the handle until your finger breaks off and it had a broken corner on the bottom of the bowl. someone could have severely hurt their self. The bathroom door had a huge whole it, the front door had to be slammed in order to close it. The carpet and walls had stains in them. Refrigerator had broken pieces inside of it. I try to get refunded, but they said they could not refund my money because I went through a 3rd party the day I checked in. This hotel was a nightmare, will never go back. I made reports, took pictures and videos, showed the front desk and no one came to fix At least the toilets. They advertised a pool and when you get there, pool has no water. Lol looks like a scene of the off of revenge of the nerds. Don’t waste your time or money.
Aufenthalt von 2 Nächten im Mai 2024

2/10 – Ungenügend

BERTRAND, Cleveland

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Once you get pass the unprofessional, disrespectful staff at the front desk it gets better. No fresh towels for 5 days so i went and bought some. Breakfast food was old. The coffee was alright but the orange was very tart.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von General Manager am 27. Mai 2024
Dear Bertrand,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 – Gut

David

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Overall this is a nice hotel being suites. The one i had was very clean with a woking kitchenette full size too. There’s also restaurants and shopping in the general vicinity. I will stay there again.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von General Manager am 27. Mai 2024
Dear David,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville West and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 – Schlecht

Tye

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
We booked room for a basketball tournament. Several teammates were planning on staying however did not as their rooms had holes in walls stains on bed and carpet and bugs in the shower and had an odor in there room. Our room had several stains on carpet and trim coming off wall however no other issues. It was Memorial Day weekend and the pool was not opened ! We stayed for two nights. The couch sofa was extremely uncomfortable. The room was roomy and shower pressure good !
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 27. Mai 2024
Dear Tye,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 – Ungenügend

Robert

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Bathrooms were filthy. Toilet not scrubbed and there was a film on the bottom of the toilet bowl. Electric door card reader was hit or miss to work. There were loud parties in the parking lot until 4am in the morning.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von General Manager am 27. Mai 2024
Dear Robert,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 – Ungenügend

navneet

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Bad overall
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 20. Mai 2024
Dear Navneet,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 – Okay

LILLIAN

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Personal & Service und Ausstattung
Stayed at the hotel for my niece graduation from Miami of Ohio in Oxford. I was very disappointed at the weekend staff mainly a younger lady who worked the front desk she was very rude and seemed annoyed at everything. The most disappointing piece of this stay was the accommodation for payments. I asked several times before I arrived if it was okay to change my payment to another credit card or cash at check out and I was told yes. Once it was stone to check out this same young lady I spoke of early told me I couldn’t even though I told her when I checked in someone told me I could and she just nodded. The hotel it self was average needs updating the couch and chair was very old and the carpet was also. If it’s updated it will be a nice place to visit with the exception of that young lady.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 20. Mai 2024
Dear Lillian,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 – Ungenügend

Jill

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Kitchen had no pots, pans or baking dishes. I was informed that guests were responsible for supplying their own cookware. Coarse, kinky black hair on the walls and floor.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von General Manager am 20. Mai 2024
Dear Jill,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 – Schlecht

Macheal

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 18. Mai 2024
Dear Macheal,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 – Ungenügend

Virgina, Matteson

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The rooms furniture and carpeting was filthy. Upon checking in had to change room twice because air conditioning wasn't working.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 15. Mai 2024
Dear Virgina,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 – Hervorragend

Mi Chiele

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Don’t know how to communicate with people because of their accent and it’s frustrating to them to keep explaining their self.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 13. Mai 2024
Dear Mi Chiele,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville West and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 – Ungenügend

Jason

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von General Manager am 14. Mai 2024
Dear Jason,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 – Hervorragend

Andre

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 8. Mai 2024
Dear Andre,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville West and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

4/10 – Schlecht

Jessica

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Paid $180 for a suite that was less than average. The pullout couch pad was dirty with stains and smelled of urine. Front desk didn’t have any clean blankets. I observed a blanket and sheet hanging outside on the railing in the direct sunlight. Sliding screen was broke off the track.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 3. Mai 2024
Dear Jessica,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 – Ungenügend

Tyler

Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 20. Mai 2024
Dear Tyler,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 – Ungenügend

Anthony

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very dirty hotels room terrible we had bugs in our bed we left the room immediately.. also had a basketball court and it was hella noisey but the bed bugs / roaches did it for me and my family that sh*t is foul… typical Ohio sh*t
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 29. Apr. 2024
Dear Anthony,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 – Okay

Shaylyn Rachelle

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
The property was outdated. Our room had structural issues (the floor slanted). Having the kitchen and living area was nice. I’m not sure I would stay here again.
Aufenthalt von 3 Nächten im März 2024
Antwort von General Manager am 18. Apr. 2024
Dear Shaylyn,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

8/10 – Gut

Kànika

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 17. Apr. 2024
Dear Kanika,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville West and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 – Ungenügend

David

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 17. Apr. 2024
Dear David,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

2/10 – Ungenügend

rebecca

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
So many stains on the carpet it was disgusting. Lots of dirt and dust. Smoke burns all over everything. Couches stained up with who knows what
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 8. Apr. 2024
Dear Rebecca,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 – Ungenügend

Dieter

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Went to the room and within five minutes found multiple hairs in the bed and bathroom. When we pulled the sheets off the bed a large dead bug fell onto the floor. My wife left the room, got in the car and had a breakout for the stress of the room. We ended up moving to a Holiday inn 21 minutes away.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 8. Apr. 2024
Dear Dieter,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 – Hervorragend

Brenda

Geschäftlich gereist, Mit der Familie gereist
Room was affordable, nice and clean. Very friendly and helpful staff
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 2. Apr. 2024
Dear Brenda,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville West. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 – Ungenügend

Alyssa

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
There were party’s , fighting , drunk kids throwing bottles everywhere at other people, they had guns one had a gun to a women’s head as she’s screaming to shoot her, it’s unsafe and not okay the staff and police did not help whatsoever
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 2. Apr. 2024
Dear Alyssa,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 – Schlecht

Deena

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The room smelled terrible like cigarettes or burnt food, carpet felt dirty/sticky, there were large groups of people yelling in the parking lot and racing cars past the parking lot all hours of the night - unsafe environment. The cops were present on the property several times both in Friday and Saturday. We had no wash cloths but attendant at desk was nice and gave me a couple. Tried to get complimentary breakfast during breakfast hours in Sunday and there wasn't any. I do not typically complain but I would not recommend this place to anyone. We will not be back.
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 30. März 2024
Dear Deena,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 – Ungenügend

Terra

Verbesserungswürdig: Sauberkeit und Personal & Service
Dirty beds and towels
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 19. März 2024
Dear Terra,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 – Okay

Kristina

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
I really enjoyed the room. It was nice and spacious, we had a really good stay. The only problem we had was the water temperature. The shower never got for me and the sink was too hot. Other than that, the room was great.
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 19. März 2024
Dear Kristina,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 – Gut

Linda

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Good location!
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 19. März 2024
Dear Linda,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville West. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 – Okay

Brentton, Chicago

Average
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 18. März 2024
Dear Brentton,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 – Gut

Robert

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
There was mold growing out of two vents and the one by the bed also had mold on ceiling room 611 . We noticed that there were no wash cloths in the room. Assuming it was just an oversight I went to the front desk to ask for some and was told by management that there were no wash cloths but they have ordered some. Nice… so we had to use a pot holder as a wash cloth.
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 18. März 2024
Dear Robert,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville West and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 – Schlecht

Long

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The staff was wonderful. But the room had ants! In the bathroom kitchen etc. Morning breakfast most of the things were broken. Toaster, pancake machine etc.
Aufenthalt von 3 Nächten im März 2024
Antwort von General Manager am 12. März 2024
Dear Long,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 – Ungenügend

Laqueisha

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Horrible experience!!! Had to change rooms because the first room smelled like smoke and urine it was disgusting and we checked out a day early
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 10. März 2024
Dear Laqueisha,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

2/10 – Ungenügend

Miguel

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
This property smells like weed
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 8. März 2024
Dear Miguel,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 – Gut

Sabrina

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit
Had a smell multipl stains on the furniture was surprised by the police at the door for what they THOUGHT was a party. Other than that cool stay.
Aufenthalt von 1 Nacht im März 2024
Antwort von Management am 4. März 2024
Thanks for your comments.

10/10 – Hervorragend

larry, Dayton

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 26. Feb. 2024
Dear Larry,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville West and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 – Ungenügend

Nickia

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Pass on Sonesta West
I will never go back! The only positive is the lady with the Jamaican accent at the front desk. She was super nice and helpful. Clearly they dont have someone to check if the rooms are really cleaned and stocked because I had to go to the front to get stuff for the room along with having to go back and let her know the room wasnt up to par by far. Along with that, the down stairs toilet was not flushing and there were 5 ppl in this suite so we were down to 1 toilet. I will never ever go back and strongly recommend for you to pass on Sonesta West unless you are looking for something raggedy and dirty! If that is what you are looking for, well come on down to Sonesta West!
DIRTY STEPS AND NOT
Aufenthalt von 2 Nächten im Februar 2024
Antwort von General Manager am 26. Feb. 2024
Dear Nickia,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 – Hervorragend

Joetta

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
It was not as nice as it used to be but quite. The property needs a lot of upgrades. The rooms most definitely need a lot of work
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von General Manager am 21. Feb. 2024
Thank you for the positive feedback. We appreciate your loyalty. I can validate your comments about property update and we are in the process to renovate the hotel. Looking forward to seeing you again in future.

2/10 – Ungenügend

Ashley

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property has an 8 star review. Lies! The staff was rude. The room has dust & spider webs everywhere. The garbage disposal, ceiling fan, phone, & dishwasher, didn’t work! The stairs were covered with snow. I have a shoe boot and was afraid. Pictures are deceiving. Don’t stay here.
Antwort von Management am 21. Feb. 2024
Thank you for the feedback. We apologize for any inconvenience. Our housekeeping dept management and staff does an excellent job, however, it would have helped if you would have presented your concerns to the front desk staff for resolution. They could have assigned you a different room.May peace be with you.

4/10 – Schlecht

Richard

Gut: Personal & Service
very bad experience
this place was loaded with people just out in the parking areas partying that didn't have rooms there was nowhere for us to park until about 45 min. after we checked in. the front desk girls were very nice but had to call the police to clear out the parking lot a lot of people in their rooms were complaining about excessive noise from all these young kids in rooms partying and being extremely loud. probably will never chose this hotel again. also couldn't get into the first room they gave us the key card worked but the door would not unlock. so from the time we arrived to the time we got into our room total time over an hr and 15 min.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von GM am 20. Feb. 2024
Good afternoon Richard. Thank you for your comments and updates. On behalf of our team, I hereby apologize for any inconvenience you may have experienced during your stay.

2/10 – Ungenügend

Beth

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von GM am 20. Feb. 2024
Good afternoon Beth. Thank you for addressing your concerns. We appreciate your loyalty. Please accept our sincere apologies for any inconvenience you may have experienced at the hotel. May peace be with you.

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Management am 20. Feb. 2024
Thank you for your feedback. Greatly appreciate your comments. Please accept our sincere apologies for any inconvenience you may have experienced. May peace be with you.

2/10 – Ungenügend

Tessa

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
when we first arrived, we didn’t even have bath towels. I asked for them and we never received them. We never had housekeeping service either. Somebody’s car was going off at 11 PM until 3 AM. They didn’t do nothing about it. People are outside fighting right next to my room and tried breaking in. People are very extremely rude there.. the bedding was dirty
Aufenthalt von 3 Nächten im Februar 2024
Antwort von General Manager am 19. Feb. 2024
Dear Tessa,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 – Okay

Josh

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The people sharing the building were loud and disruptive in to the late hours of the night. Music was being played until 3 am and shouting and stomping from upstairs didn't stop at all.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 18. Feb. 2024
Dear Josh,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

10/10 – Hervorragend

Ryan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice staff and very nice room
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 16. Feb. 2024
Dear Ryan,We are delighted that you decided to stay with us at Sonesta ES Suites Cincinnati - Sharonville West during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

6/10 – Okay

Elizabeth

Geschäftlich gereist
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 16. Feb. 2024
Dear Elizabeth,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 – Hervorragend

william

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 16. Feb. 2024
Dear William,We are delighted that you decided to stay with us at Sonesta ES Suites Cincinnati - Sharonville West during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 – Ungenügend

Laschelle

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room smelled poorly of cigarettes smoke and my sink had flooded the room plus the bathroom light didn’t work. The Gm was on the property and told me he could not fix the issue I would need to find another hotel.
Antwort von General Manager am 11. Feb. 2024
Dear Laschelle,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

8/10 – Gut

clayton

Gut: Sauberkeit
The stay was good
Aufenthalt von 2 Nächten im Februar 2024
Antwort von General Manager am 6. Feb. 2024
Dear Clayton,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville West. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 – Ungenügend

Barry

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very unfriendly staff highly unprofessional also Felt unsafe
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 28. Jan. 2024
Dear Barry,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

10/10 – Hervorragend

Deborah, Mansfield

Aufenthalt von 4 Nächten im November 2023
Antwort von General Manager am 28. Jan. 2024
Good afternoon Deborah. Thank you for the positive review. We appreciate your loyalty. I will share your comments with rest of the staff as a reward for their efforts. Please do not hesitate to contact me with suggestions.