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Bewertungen von Sonesta ES Suites Cincinnati - Sharonville East

3 out of 5
Sonesta ES Suites Cincinnati - Sharonville East
2670 E Kemper Rd, Sharonville, OH

Bewertungen

8,4

Sehr gut

450 von insgesamt 852 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
224 von insgesamt 852 Gästebewertungen haben eine Bewertung von 8 - Gut" "
80 von insgesamt 852 Gästebewertungen haben eine Bewertung von 6 - Okay" "
49 von insgesamt 852 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
49 von insgesamt 852 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,8/10

Personal & Service

8,0/10

Ausstattung

8,4/10

Zustand der Unterkunft

7,4/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Kenneth

Mit der Familie und kleinen Kindern gereist
For a queen suite, the beds were not queens. Pillows were very flat, not comfortable at all. Closet door, was broken. Breakfast included cereal and microwaveable sandwiches.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 27. Mai 2024
Dear Kenneth,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 – Gut

JENNIFER

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quiet clean.. strange smell in hallway like curry? May have been someone’s food, but unpleasant.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 26. Mai 2024
Dear Jennifer,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 – Hervorragend

Germain

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von General Manager am 21. Mai 2024
Dear Germain,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 – Gut

Erich

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Upon arrival the debit reader was down and the staff member tried to ask for a copy of my debit card to get keycards. We said no and they put us down as a cash payment. The debit card reader issue was resolved the next day and we used that option. The first room we got had some significant water damage that the cleaning staff obviously didn’t report to the manager or maintenance. The second room was nice. The bed was comfortable, the living room kitchen area was clean and also comfortable. The bathroom was spacious with plenty of hot water. The rate was good and the local was right off the highway near plenty of restaurants. 3.5/5 stars for the overall experience.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 20. Mai 2024
Dear Erich,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 – Gut

Nolana

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I enjoyed my stay for the most part. It was quiet, and staff was helpful. Upon arriving I was not greeted by the male and female front desk staff, they were on their phones..I’ve received a warmer welcome in cheaper hotels. In the halls and elevator I did smell marijuana. While taking a shower the water wasn’t letting out properly so dirty water was accumulating while showering. The WiFi is horrible, even thought they tell you to join their rewards list for premium WiFi. It’s not good and I had to use my hotspot. This is good for a business trip alone or for two ppl. A family for a few days tops. Other than that no issues.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 14. Mai 2024
Dear Nolana,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 – Gut

Lia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 14. Mai 2024
Dear Lia,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 – Hervorragend

Hunter

.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 11. Mai 2024
Dear Hunter,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 – Hervorragend

Michael

Aufenthalt von 4 Nächten im März 2024
Antwort von General Manager am 3. Mai 2024
Dear Michael,We are delighted that you decided to stay with us at Sonesta ES Suites Cincinnati - Sharonville East during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 – Ungenügend

Thomas, Newport

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A very dirty hotel which desperately needs a thorough renovation..Carpets are terrible, non- smoking rooms smell of smoke. Hotel must be closed for renovation.
Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 29. Apr. 2024
Dear Thomas,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 – Hervorragend

Anthony

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Really nice place. Nicest I’ve ever stayed at
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 29. Apr. 2024
Dear Anthony,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 – Okay

Mietina

Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 13. Mai 2024
Dear Mietina,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 – Ungenügend

LaTresa

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property has no hot water and the Manager nor the people at the front desk cared. They just kept saying they could cancel my room if I liked because they had already moved our room once. Well the 1st room had broken closet doors which is a hazard. I did eventually have to cancel because my son had a fencing tournament and he needed rest and we all needed to bath, which the manager didn't think was a necessity.
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 24. Apr. 2024
Dear LaTresa,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

8/10 – Gut

Isaac

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von General Manager am 21. Apr. 2024
Dear Isaac,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 – Gut

Josh

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
They lady at the front desk seemed like you was rushing and like she wasn’t for sure what she was doing
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 18. Apr. 2024
Dear Josh,Thank you for choosing us at Sonesta ES Suites Cincinnati - Sharonville East during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 – Gut

Billy

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 18. Apr. 2024
Dear Billy,Thank you for choosing us at Sonesta ES Suites Cincinnati - Sharonville East during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 – Gut

Paul M

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
Smell, felt dirty outside room. Utilities out of date
Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 15. Apr. 2024
Dear Paul,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 – Hervorragend

Tequoia, Toledo

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Nice and clean
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 15. Apr. 2024
Dear Tequoia,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 – Hervorragend

shairony

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 13. Apr. 2024
Dear Shairony,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 – Hervorragend

Ryan, harrodsburg

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nothing wrong at all. Get a top (3rd) floor room if you want to be sure to not hear people above you but its that way everywhere.
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 8. Apr. 2024
Dear Ryan,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 – Gut

Suresh

Gut: Sauberkeit und Zustand der Unterkunft
Good
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 8. Apr. 2024
Dear Suresh,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 – Gut

Lennora, Berea

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quiet & Clean Staff was very nice. Room door took a little extra effort to close
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 7. Apr. 2024
Dear Lennora,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 – Gut

Tosha

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
Nor is most convenient location. Smelled like pot in elevator on both visits. Room was clean but mold on bathroom sink.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 7. Apr. 2024
Dear Tosha,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

2/10 – Ungenügend

Michael D

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
bedbugs
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 6. Apr. 2024
Dear Michael,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 – Hervorragend

Terry

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I felt safe and the parking was excellent
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 31. März 2024
Dear Terry,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 – Hervorragend

Atchut Kumar

Aufenthalt von 2 Nächten im Februar 2024
Antwort von General Manager am 27. März 2024
Dear Atchut,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville East and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 – Hervorragend

Stephanie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 26. März 2024
Dear Stephanie,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 – Gut

Josh

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Overall it was a nice stay
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 25. März 2024
Dear Josh,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 – Ungenügend

David

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Reeked of MJ, breakfast did not start when they said, very overpriced for what they are.
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 24. März 2024
Dear David,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

6/10 – Okay

Doris

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
The extended stay tenants had the back parking lot looking like they camped out in their vehicles.
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 22. März 2024
Dear Doris,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 – Hervorragend

Yunusjon

Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 22. März 2024
Dear Yunusjon,We are delighted that you decided to stay with us at Sonesta ES Suites Cincinnati - Sharonville East during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 – Hervorragend

Erica, Cincinnati

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was very friendly welcoming, and the rooms are really nice.
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 13. März 2024
Dear Erica,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville East and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

6/10 – Okay

Roshanell

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice location
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 13. März 2024
Dear Roshanell,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 – Hervorragend

Jim

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This peoperty from the facility to the employees deserve 10 stars, they exceeded all our expectations by a mile. We definitely will stay there again.
Aufenthalt von 3 Nächten im März 2024
Antwort von General Manager am 10. März 2024
Dear Jim,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 – Hervorragend

Tari

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 13. März 2024
Dear Tari,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville East and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 – Hervorragend

Denny

Gut: Ausstattung und Zustand der Unterkunft
Just a very spacious and nice room for a very good price.
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 9. März 2024
Dear Denny,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 – Hervorragend

Dexter

Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 25. März 2024
Dear Dexter,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 – Gut

Saheed

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 4. März 2024
Dear Saheed,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 – Ungenügend

Ivy

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Got to the room went to unpack and get comfortable when we spotted a bed bug in the couch and then a few more on the mattress.. no protective covers on the furniture.. very disappointed.
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 3. März 2024
Dear Ivy,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

6/10 – Okay

Michelle

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von General Manager am 2. März 2024
Dear Michelle,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 – Ungenügend

Laschelle

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room was fine floors were a little dirty the water took a while to heat and was not really warm. We packed up and left because there was a roach crawling on the bed.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von General Manager am 28. Feb. 2024
Dear Laschelle,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 – Hervorragend

Ryan, harrodsburg

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room was great. Kitchenette. Separate bedroom from living room.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 26. Feb. 2024
Dear Ryan,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 – Okay

Moeshia

Gut: Sauberkeit
There was a couple arguing and throwing things. Front desk was called, nothing was done. They went until 2am. Will not come back to this place based on how they handled complaints and just showed no regard. Plus if you want snacks, bring your own. Or you can drive to the front that’s not connected to the actual hotel and get overpriced snacks that you can find at your local corner store for way less.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 21. Feb. 2024
Dear Moeshia,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 – Hervorragend

JANICE

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff was excellent ❤️
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 19. Feb. 2024
Dear Janice,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 – Hervorragend

Julius

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved everything
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 19. Feb. 2024
Dear Julius,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 – Schlecht

Lisa

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
I paid for two rooms. One with a fireplace and one without. I paid extra for a fireplace just to be told when I get there, they don’t have any logs for the fireplace and we can go to Lowe’s and pick some up if we want some to burn. Myself no problem. I bring them the receipt just to be told we don’t do refunds for the wood. (You all suggested that) so I paid extra for a fireplaces room and went and bought my own wood just for me to be comfortable in your establishment is just not sitting well with me.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von General Manager am 19. Feb. 2024
Dear Lisa,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 – Gut

Tyrone, Inglewood

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Overall a pleasant stay.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von General Manager am 16. Feb. 2024
Dear Tyrone,We are delighted that you decided to stay with us at Sonesta ES Suites Cincinnati - Sharonville East during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 – Hervorragend

Jonathan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 14. Feb. 2024
Dear Jonathan,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville East and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 – Hervorragend

Brent

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 18. Feb. 2024
Dear Brent,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 – Hervorragend

Louis

Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 22. März 2024
Dear Louis,We are delighted that you decided to stay with us at Sonesta ES Suites Cincinnati - Sharonville East during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 – Hervorragend

Brent

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
First time visitors from California, and the people were very pleasant and helpful. Room and grounds were very clean.
Aufenthalt von 7 Nächten im Januar 2024
Antwort von General Manager am 9. Feb. 2024
Dear Brent,We are delighted that you decided to stay with us at Sonesta ES Suites Cincinnati - Sharonville East during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager