2/10 – Ungenügend
Tonja
4. Aug. 2025
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
I stayed at this property last year for the event that I attend every year. At that time, it was being remodeled (supposedly). The rooms were dirty and reeked of cigarette odor. I submitted a review and was offered a 30% discount on my next visit. Seeing that they were under construction I accepted the offer (discount) and booked again. One year later i returned to the exact same mess. Nothing was different. None of the projects were completed. The first room the guy took us to smelled of nothing but cigarettes. There were burn holes in the comforters and the floor was filthy. The second room was a little better it smelled clean, but the refrigerator was outdated, and the air conditioner blew out a musty smell when turned on. I had to go buy Lysol and air freshener. The fitness center was the size of a closet with dust on all of the equipment. The pool was nasty and the water was green. When checking out I asked about the discount and the guy said he didn't know what I was talking about. Again, there was a language barrier (he spoke a little English). I emailed them prior to coming on this trip and never received a response. I reached out after the trip and to this day still no response. The overall review is this is not a place that I will be visiting again. If this an actual hotel that Wyndham owns someone from the corporate office needs to take a visit to this location because it does not live up to the Wyndham name.
Tonja
Aufenthalt von 3 Nächten im Juli 2025
