Terrasse/Patio

Bewertungen von 21c Museum Hotel Cincinnati

4.5 out of 5
21c Museum Hotel Cincinnati
609 Walnut St, Cincinnati, OH

Bewertungen

8,8

Hervorragend

652 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
178 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
88 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
53 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
29 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,2/10

Personal & Service

8,4/10

Ausstattung

9,0/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Scott

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Sky lounge no open. Staff was good, metropole restaurant average
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Carissa am 20. Mai 2024
Thank you for the great review Scott!

10/10 – Hervorragend

Martha

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Unique fun vibe and close to the theater.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Carissa am 20. Mai 2024
Thank you for the excellent review Martha!

6/10 – Okay

Tyler, Columbus

Geschäftlich gereist, Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Rooms are a little outdated. Need new carpet. Shower needs re-caulked. When anyone in your room or adjacent rooms flush the toilet, you hear a loud ringing noise. Restaurant and bar are good though.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Carissa am 11. Mai 2024
Thank you for the feedback Tyler. We appreciate you choosing to stay with 21c and we hope to see you again in the future!

8/10 – Gut

Daniel

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
The Hotel is quite interesting in it's layout. Having artwork available was refreshing. The building itself needs updating: carpets/walls etc. The beds were comfortable and the staff was helpful. We had a great breakfast at the Metropole ( connected ) and would eat there again. The parking was very inconvenient and expensive. I would not do that again
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Carissa am 10. Mai 2024
Thank you for the feedback Daniel!

2/10 – Ungenügend

McKinzie, Columbus

Mit einer Gruppe gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Broken AC and they didn’t do anything about it. We slept in a 75° room.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Carissa am 10. Mai 2024
We appreciate your feedback McKinzie. Our team actively works to repair issues as they arise and we ensure our engineering team takes a look at the HVAC in your room!

8/10 – Gut

Fiona

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Have stayed at 21c hotels since they first opened in louisville. This stay was a bit disappointing. Noisy room, no housekeeping , safe didn't work even after engineer came. Front desk staff and valet very pleasant. Restaurant excellent
Aufenthalt von 2 Nächten im April 2024
Antwort von Carissa am 30. Apr. 2024
Thank you for the great feedback Fiona!

10/10 – Hervorragend

Stephanie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Carissa am 30. Apr. 2024
Thank you Stephanie!

8/10 – Gut

kathleen

Mit einer Gruppe gereist
Gut: Personal & Service
This was not my favorite 21C. Considering the focus on art I would think that more thought would have been put into the design of my room. I opened the door to see a long cord attach to a mini fridge right in front of me. There was also a musty smell like the room hadn’t been used in a long time. The bed had some kind of plastic liner that made noise when you turned in your sleep. The hotel is in a great location if you want to go to the games or walk over to Covington.
Aufenthalt von 1 Nacht im April 2024
Antwort von David Kennedy - Director of Operations am 23. Apr. 2024
Dear Kathleen,We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you also for sharing the area where we could improve. We always want to "wow" our guests so this feedback is quite important to us so that we can grow and learn. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Sincerely, David Kennedy Director of Operations

8/10 – Gut

Richard

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Henry B Front Desk Supervisor am 23. Apr. 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologize about the laundry situation. If there is anything I can do personally to make amends for this, please let me know. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one.

10/10 – Hervorragend

Beverly

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von David Kennedy - Director of Operations am 23. Apr. 2024
Dear Beverly, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kennedy Director of Operations

4/10 – Schlecht

Amber

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
When Expedia said there was parking included, it did not make it clear that it was valet only, my boyfriend and I drove around in circles drying to find parking for a very long time and called the property multiple times trying to figure out how to park. There was no sign for the valet and we ended up having to park blocks away in a parking garage and had to pay a fee, which was extremely frustrating. The property was beautiful, clean, and unique! Front desk was kind but did not offer anything for the poor staff to our guest experience. Had parking been explained and had we been able to actually do the valet vs park so far away and have to pay the same regardless, it would have been a better experience. As someone who has been in the hospitality industry for years, and who is a manager myself, paying what I paid for this hotel room was a little disappointing considering the circumstances.
Aufenthalt von 1 Nacht im April 2024
Antwort von David Kennedy - Director of Operations am 22. Apr. 2024
Dear Amber, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. It is also equally important that we receive feedback when there is something that we can improve on, so I am very thankful to have received that feedback.I will share your comments with our team. I am sure that this feedback will serve as an opportunity to grow and learn to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope you will give us a visit on your next trip to Cincinnati and that it will be superb compared to your past visit. Please reach out to us should you ever book again, and I will personally make sure everything is in order. Sincerely, David Kennedy Director of Operations

10/10 – Hervorragend

Debra

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von David Kennedy - Director of Operations am 9. Apr. 2024
We very much appreciate your feedback regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kennedy Director of Operations

10/10 – Hervorragend

Jessica

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love the art
Aufenthalt von 1 Nacht im März 2024
Antwort von David Kennedy - Director of Operations am 1. Apr. 2024
Thank you so much for staying with us and leaving us feedback. We hope that you enjoyed your stay and that we will see you again on your next visit to our great city!David KennedyDirector of Operations

10/10 – Hervorragend

David

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All around great visit, wish I had more time to enjoy the museum more. Definitely worth the extra few bucks. Will definitely stay again.
Aufenthalt von 1 Nacht im März 2024
Antwort von Henry B Front Desk Supervisor am 29. März 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Hervorragend

Timothy B

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
What an extra-ordinary concept. A museum or rather a method to highlight and bring exposure local artists who are doing wonderful work and should be appreciated by tourists and guests. Hotel rooms are well designed and considerate of guest. Love Love this place!
Aufenthalt von 2 Nächten im März 2024
Antwort von Henry B Front Desk Supervisor am 26. März 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 – Gut

Jason

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property use to be much better. Rooms definitely need a refreshed and or coat of paint. My shower and sink were both leaky. Staff always great and the room was quiet.
Aufenthalt von 1 Nacht im März 2024
Antwort von David Kennedy - Director of Operations am 25. März 2024
Dear Elizabeth, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have also sent this feedback to our engineering department so that we can address the issues in the room that you brought to our attention.Thank you again for sharing your experience, and we hope your next visit will be even better as the previous one. Sincerely, David Kennedy Director of Operations

10/10 – Hervorragend

Elizabeth

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Most convenient for an Aranoff weekend in Cincinnati.
Aufenthalt von 1 Nacht im März 2024
Antwort von David Kennedy - Director of Operations am 25. März 2024
Dear Elizabeth, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kennedy Director of Operations

6/10 – Okay

Terrance

Aufenthalt von 1 Nacht im März 2024
Antwort von Carissa am 20. Mai 2024
Thank you for the review Terrance. We hope to see you again in the future.

8/10 – Gut

Karen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Two thumbs up
Aufenthalt von 1 Nacht im März 2024
Antwort von Henry B Front Desk Supervisor am 18. März 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Hervorragend

Cherie

Gut: Sauberkeit
Aufenthalt von 1 Nacht im März 2024
Antwort von Henry B Front Desk Supervisor am 19. März 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 – Gut

Christy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
No refrigerators in room which is downfall if you bring home leftovers or drinks
Aufenthalt von 1 Nacht im März 2024
Antwort von Henry B Front Desk Supervisor am 16. März 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 – Schlecht

Jeffrey

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I had a reservation number and itinerary number and they could not find my name anywhere in the system. I don’t know how this can happen since I received 3 confirmation emails. They did end up giving me a room but it took 25 minutes
Aufenthalt von 1 Nacht im März 2024
Antwort von David Kennedy - Director of Operations am 20. März 2024
Dear Jeffrey,Thank you for taking the time to leave us feedback following your recent stay at 21c Cincinnati.At 21c Cincinnati, we all take pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies.Your feedback is very important to us, and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and grow from that feedback.Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again in the near future. If you do find yourself here again, I would certainly appreciate the opportunity to make amends and give you the hospitality experience that you deserve. Best wishes to you and again, thank you for the feedback,Sincerely,David Kennedy Director of Operations

10/10 – Hervorragend

DENNIS

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Henry B Front Desk Supervisor am 16. März 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Hervorragend

SHOUVIK

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The art was cool to see and the hotel is really close to really nice restaurants.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Henry B Front Desk Supervisor am 5. März 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Hervorragend

Luis

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I would stay there again
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Henry B Front Desk Supervisor am 29. Feb. 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Hervorragend

Sharon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Henry B Front Desk Supervisor am 25. Feb. 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 – Schlecht

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
The stay was ok. Bed was comfortable and room was clean except old looking carpet. What was unfortunate was that the staff weren't too friendly. Sure, they got the job done and answered when asked questions, the vibe was cold and uppity, not friendly at all.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von David Kennedy - Director of Operations am 20. März 2024
Hello,Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Cincinnati. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David KennedyDirector of Operations

4/10 – Schlecht

Stephen

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von David Kennedy - Director of Operations am 21. März 2024
Dear Stephen,Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Cincinnati. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.We appreciate your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David KennedyDirector of Operations

6/10 – Okay

Taylar

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The room did not look like pictures
Aufenthalt von 2 Nächten im Februar 2024
Antwort von David Kennedy - Director of Operations am 20. März 2024
Dear George Papangellin,Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Cincinnati. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David KennedyDirector of Operations

6/10 – Okay

Candace

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Hallways and rooms were very dingy and dirty. Our bed didn’t have a fitted sheet just a regular sheet over the mattress cover. And the phone in our room did not work
Aufenthalt von 1 Nacht im Februar 2024
Antwort von David Kennedy - Director of Operations am 20. März 2024
Dear Candace,Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Cincinnati. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I would also ask you to please reach out to me if you are ever in Cincinnati again. I would love to make amends with you and have the opportunity to give you a great 21c experience.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David KennedyDirector of Operations

10/10 – Hervorragend

Sam, Cary

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We really enjoyed the property.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Henry B Front Desk Supervisor am 10. Feb. 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Hervorragend

Randy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Such a unique and beautiful place to experience. Staff were all amazing.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von David Dooley Front Desk Supervisor am 6. Feb. 2024
Thank you for such an amazing review Randy! We're glad you had an amazing time and we hope to see you again soon.

10/10 – Hervorragend

Anne

Aufenthalt von 1 Nacht im Februar 2024
Antwort von David Kennedy - Director of Operations am 20. März 2024
Dear Anne,We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, David KennedyDirector of Operations

8/10 – Gut

Abigail

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von David Dooley Front Desk Supervisor am 6. Feb. 2024
Thank you for a good review Abigail. We love that we gave you a good experience. Come back and see us again so we can try for a perfect score next time.

10/10 – Hervorragend

Erin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von David Dooley Front Desk Supervisor am 30. Jan. 2024
Thank you so much for the great review Erin. Please come back and see us next time you're in town!

10/10 – Hervorragend

Allyson

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von David Dooley Front Desk Supervisor am 30. Jan. 2024
Thank you for a great review of our hotel Allyson! We're glad that you enjoyed your time with us here. Come back and see us again!

10/10 – Hervorragend

Justin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is one of the best stays in Cincinnati. Excellent location with great nightlife and dining options.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von David Dooley Front Desk Supervisor am 30. Jan. 2024
Thank you for the endorsement Justin. We're happy that you like our hotel! Can't wait to have you back with us!

6/10 – Okay

Jeff

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von David Dooley Front Desk Supervisor am 30. Jan. 2024
Hi Jeff thank you for giving your honest opinion of your stay with us. We hope you come back so we can make this up to you and provide an even better service.

6/10 – Okay

Marley

Gut: Personal & Service
The staff was friendly. The room quality was less than I expected.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von David Dooley Front Desk Supervisor am 30. Jan. 2024
Hi Marley thank you for giving us an honest review of our hotel. Sorry that the room and everything didn't meet expectations. We hope that we can make it up to you sometime in the future.

10/10 – Hervorragend

Michael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
One of The nicest hotels I've stayed in fron san Francisco, New York, Paris
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Henry B Front Desk Supervisor am 23. Jan. 2024
Dear Aaron Staley, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Burdsall Front Desk Supervisor

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Personal & Service und Komfort des Zimmers
It’s a little tired
Hotel has aged in the past few years since I was last there. It’s tired. My room was not well kept — shower door didn’t close properly, light in the bathroom didn’t turn on. The hvac in my room didn’t work during a weekend when it was 5 degrees outside. I notified the front desk, but they didn’t seem bothered by it.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von David Dooley Front Desk Supervisor am 6. Feb. 2024
Hi thank you for taking your time to give us an honest review. I apologize for the experience you had with us and this is not the level of service we should be providing. Please reach out to us so we can make this right with you.

10/10 – Hervorragend

Heather

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing customer service. Knowledgeable, friendly staff. The room was clean and spacious. My only complaint is the walls are a bit thin and the people in the room next door were extremely loud most of the night.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Henry B Front Desk Supervisor am 23. Jan. 2024
Dear Aaron Staley, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Burdsall Front Desk Supervisor

10/10 – Hervorragend

Macey

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Henry B Front Desk Supervisor am 23. Jan. 2024
Dear Aaron Staley, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Burdsall Front Desk Supervisor

10/10 – Hervorragend

Susan

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Henry B Front Desk Supervisor am 23. Jan. 2024
Dear Aaron Staley, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Burdsall Front Desk Supervisor

8/10 – Gut

Zach

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Henry B Front Desk Supervisor am 9. Feb. 2024
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 – Okay

Ty, West Union

Mit dem Partner gereist
Gut: Sauberkeit
No hot water, valet took an hour
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Jesse

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Henry B Front Desk Supervisor am 3. Feb. 2024
Thanks for the positive review. Hopefully you come back soon.Best,

10/10 – Hervorragend

Kendra

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Henry B Front Desk Supervisor am 15. Jan. 2024
Dear Brian Drapp, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Hervorragend

Amanda

Gut: Ausstattung
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Henry B Front Desk Supervisor am 8. Jan. 2024
Thank you for the positive feedback. Your response will aid us as we continually strive for excellence.

10/10 – Hervorragend

Luke

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Henry B Front Desk Supervisor am 15. Jan. 2024
Dear Brian Drapp, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.