2/10 – Ungenügend
Rihab
Mit der Familie und kleinen Kindern gereist
1. Nov. 2025
Verbesserungswürdig: Sauberkeit
this hotel was a big disappointmentl! no service was received during my stay at this hotel. Room was never cleaned for 3 days despite me asking for it daily. Manager even came and took pictures of the dirt on the furniture and on the floor. There was a white powdery substance all over the corners. I told him on a daily basis that we have allergies and they need to vacuum. The room was NEVER cleaned along with the bathroom. The trash was never taken out so we had 4 full bags of trash in the room. There was no shampoo or soap as well, one time I was in the shower and the shampoo dispenser was empty, so I called my daughter to talk to the manager. while I was waiting in the shower the manager took 15 minutes to go look and brought back a bottle that was 10% full. I didn't even know how to put it in the dispenser.
On my last day, I've had enough and invited the person that was at the front desk. I showed him the towels that were laying as a mountain for days in the bath, the overfilling trash cans, the non-vacuumed floor. I was frustrated and he raised his finger, got out of the room and threatened me by saying: "Do NOT talk with that tone with me. Don't you dare raising your voice at me. I am NOT the manager and this isn't my job." I was surprised and asked him "Are you serious? you represent the company, you are the only one here, I am going to complain to you." He dismissed me saying that I can talk to the manager in the morning. In the morning I left without saying anything
Rihab
Aufenthalt von 3 Nächten im Oktober 2025