4/10 – Schlecht
Lucy
Mit dem Partner gereist
20. Juni 2024
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
I don't like leaving negative reviews, unfortunately this hotel left a lot to be desired. Checking in, the gentlemen was frazzled because he was multitasking. When we chose this hotel the description stated breakfast was included, however, upon check in we were handed a paper with the wifi code and that's also where it stated that no breakfast was being served because of on going renovations. First, I was under the impression it was a full breakfast but the notice stated light continental breakfast. If that were so, then why not adapt and still offer a "to-go" continental breakfast. Moving on, the hotel is in need of renovations. It's dated and in disrepair. We did not have a do not disturb sign for our door so we thought we would need to request housekeeping & didn't think much of it, until 8 am when housekeeping is knocking! She was kind enough to give us a sign but I can hear other guests getting angry because housekeeping was knocking all because signs were not provided. We did request, at the front desk, for our room to be done upon returning later in the day the room was not done. The following day we let the front desk know and requested that housekeeping please come because we needed clean towels and toilet paper. Once again, no housekeeping. Had to locate the housekeeper & ask her myself. We had to stay out of our room for 45 min, after being out all morning. Overall, clean, good location, good italian restaurant next door to hotel.
Lucy
Aufenthalt von 5 Nächten im Juni 2024