Studio, 2 Doppelbetten, Nichtraucher | Schreibtisch, Bügeleisen/Bügelbrett, kostenloses WLAN, Bettwäsche

Bewertungen von Extended Stay America Suites Chicago Buffalo Grove Deerfield

2.5 out of 5

Bewertungen

7,2

Gut

117 von insgesamt 371 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
101 von insgesamt 371 Gästebewertungen haben eine Bewertung von 8 - Gut" "
65 von insgesamt 371 Gästebewertungen haben eine Bewertung von 6 - Okay" "
51 von insgesamt 371 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
37 von insgesamt 371 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,4/10

Sauberkeit

7,6/10

Personal & Service

7,0/10

Ausstattung

7,2/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Xavier

Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Hangeldi

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good 330 rooms
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel management am 15. Mai 2024
Dear Hangeldi, We are delighted you enjoyed your stay at Extended Stay America! Our spacious rooms are designed to provide comfort and convenience to our guests. We strive to ensure every aspect of your experience exceeds expectations. Looking forward to welcoming you back for another exceptional stay soon!Sincerely,Hotel Management

4/10 – Schlecht

Silvia

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Personal & Service
Well that day the hotel was booked the front lady was so focused on talking with his coworker could of us helped us me struggling getting another hotel didn’t bother on telling us nothing
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management  am 24. Apr. 2024
Dear Silvia, Thank you for choosing our hotel and for taking the time to provide feedback. It's disappointing to learn that our front desk staff didn't provide you with the assistance and information you needed. This is certainly not representative of our typical service standards, and we sincerely apologize for any frustration this may have caused. Your feedback is invaluable to us, and we will address this issue with our team to ensure that such lapses don't happen again in the future. We hope to have the opportunity to welcome you back for a much-improved experience soon.Sincerely,Hotel Management

10/10 – Hervorragend

Karthik

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 2 Nächten im Januar 2024

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient and quiet
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Management am 10. März 2024
Dear John, We are delighted to hear that your stay at Extended Stay America was convenient and peaceful! Providing a tranquil environment for our guests is a top priority, and we are thrilled that you experienced just that. Your satisfaction means the world to us, and we look forward to welcoming you back for another enjoyable stay. Sincerely,Hotel Management

10/10 – Hervorragend

Jesenia

Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Jeanie, Bronxville

Geschäftlich gereist
Gut: Personal & Service und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Cesar

Aufenthalt von 4 Nächten im Februar 2024

8/10 – Gut

Boyce

Gut: Zustand der Unterkunft
Good average hotel
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Management am 17. Feb. 2024
Dear Boyce, Thank you for choosing Extended Stay America. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management

10/10 – Hervorragend

Pamela

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Nice and pleasant stay clean and quite, the guy at tye frint desk and the lady in training were so awesome the best customer service.
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Carlos

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Está muy tranquilo y no hay mucho ruido
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 5. Feb. 2024
Dear Carlos, Thank you for sharing your experience with fellow travelers. We are delighted to know that you had an excellent stay with us. We regularly receive praise for our quiet rooms, and we are glad you enjoyed the relaxing atmosphere. Thank you for staying at Extended Stay America, and we hope you will be back to see us again soon.Sincerely,Hotel Management

10/10 – Hervorragend

Silvia

Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024

8/10 – Gut

Bohdan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Steven

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

Barbara

Geschäftlich gereist
Nice
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Edward

8/10 – Gut

Layek

Gut: Sauberkeit und Personal & Service
It okay for longer stays
Aufenthalt von 1 Nacht im November 2023
Antwort von Hotel Management am 25. Nov. 2023
Dear Layek, Thank you for choosing Extended Stay America for your stay! We're delighted you found our accommodations suitable for more extended stays. Your comfort is our priority, and we appreciate your positive feedback. Should your travels bring you back to the area, we look forward to hosting you again for another enjoyable experience. Safe travels!Sincerely,Hotel Management

10/10 – Hervorragend

Dharmendra

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It is good location and nice staff.
Aufenthalt von 3 Nächten im November 2023

6/10 – Okay

Koji

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
この周辺では、割安できれいなホテルです。
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Hotel Management am 1. Nov. 2023
Dear Koji, Thank you for staying with us and sharing your review. We're glad to read that you found our hotel to be clean and of great value. We strive to provide our guests with a comfortable and affordable stay, and it's always great to know when we've succeeded in doing so. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

8/10 – Gut

Sima

Gut: Personal & Service
Good for the price.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Hotel Management am 15. Okt. 2023
Dear Sima, Thank you for being our guest at Extended Stay America. We are glad you enjoyed your time here and found us to be of great value. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

10/10 – Hervorragend

Benjamin

Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

June

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 13 Nächten im September 2023

10/10 – Hervorragend

Shivam

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very Nice and comfortable. Very supportive and friendly staff. Had a great memorable stay here.
Aufenthalt von 9 Nächten im August 2023

4/10 – Schlecht

Patrick, Ankeny

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property is outdated & I found to be nice but not professional in any way. One man had duck tape over his name badge with his name written on it with a black sharpie...The keys had to be reprogramed 3 times...once it was the wrong room. I had a reservation from Expedia & then was told there was no a room available & I needed to go to another location 10 minutes away...Once i declined....there was a room. I was confused. Overall...it just was not a pleasant stay & I am happy it was only for one night. I gave it a shot & for the experience it was not worth the price for admission. I'm sorry for the poor review but it is honest.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Hotel Management am 6. Juli 2023
Dear Patrick, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will allow us to provide you with the flawless stay you deserve on a future visit.Sincerely,Hotel Management

2/10 – Ungenügend

Rene

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Mai 2023

10/10 – Hervorragend

Priya

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
good stay
Aufenthalt von 1 Nacht im April 2023
Antwort von Hotel Management am 29. Apr. 2023
Dear Priya, Thank you so much for your outstanding review. We are glad that everything went well during your stay and made for a memorable experience. Thank you for choosing Extended Stay America, and we would love to have you back whenever you're in the area.Sincerely,Hotel Management

10/10 – Hervorragend

Chrystal

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The front desk staff was very friendly and helpful. My husband and I were only staying one night due to a family funeral service. We have two golden retrievers and this was one of the few options that allowed pets and did not charge an arm & a leg to have them with us. It was a cheap price for the room but overall worked good for us and both our pups!
Aufenthalt von 1 Nacht im April 2023

6/10 – Okay

Pete

Aufenthalt von 1 Nacht im März 2023

8/10 – Gut

Nestor

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excelente muy limpio
Aufenthalt von 1 Nacht im März 2023
Antwort von Hotel Management am 29. März 2023
Dear Nestor, Thank you for choosing Extended Stay America and for your excellent review. We are glad you enjoyed your stay and found our hotel so comfortable and spotless. Thank you for sharing your observation; we value your feedback and hope to have the privilege of hosting you again.Sincerely,Hotel Management

8/10 – Gut

Claud

Geschäftlich gereist
Gut: Personal & Service und Zustand der Unterkunft
Guest stay
Aufenthalt von 1 Nacht im März 2023

8/10 – Gut

Claud

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Safe clean relaxing affordable.
Aufenthalt von 1 Nacht im März 2023
Antwort von Hotel Management am 24. März 2023
Dear Claud, Thank you for reviewing your stay at Extended Stay America. We are glad you enjoyed your stay, and we appreciate you taking the time to share your review with fellow travelers. We hope to see you again on your next visit to Chicago.Sincerely,Hotel Management

10/10 – Hervorragend

Nuriia

Aufenthalt von 2 Nächten im März 2023

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Bad Accommodations
The front desk person was not accommodating. No ice vending machine available 😞. Breakfast is at very minimum.
Aufenthalt von 1 Nacht im März 2023
Antwort von Hotel Management am 14. März 2023
Dear Guest, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Providing a seamless visit throughout our hotel is our top priority, and we are sorry for failing you. We have discussed your feedback with our hospitality team to be more diligent in serving our future guests. Moreover, we have shared your concern regarding our amenities and complimentary grab-and-go breakfast with the appropriate individuals to see how we can enhance our guest's experience moving forward. We hope to have the pleasure of hosting you again so we can deliver the exceptional stay you deserve.Sincerely,Hotel Management

10/10 – Hervorragend

Roman

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All was good
Aufenthalt von 1 Nacht im März 2023

6/10 – Okay

Danielle

Gut: Personal & Service
Staff very nice. Bed was hard as a rock. Otherwise facility was ok.
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Hotel Management am 13. Feb. 2023
Dear Danielle, Thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your mattress to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again; we are confident you will have the exceptional stay you deserve.Sincerely,Hotel Management

10/10 – Hervorragend

Peter, Ashland

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean, quiet, comfortable, affordable. What more could a person hope for?
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Hotel Management am 13. Feb. 2023
Dear Peter, Thank you for choosing Extended Stay America. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

2/10 – Ungenügend

C

10/10 – Hervorragend

mary

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
last minute booking; very affordable rate, clean, safe, great parking. the room was very big- the bathroom was very tight. Door just about reaches the toilet- cannot get around the room if the door is open (into the bathroom). For such a larger guest room, kitchenette the bathroom was uncomfortably small.
Aufenthalt von 1 Nacht im Dezember 2022

2/10 – Ungenügend

Roberto

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was absolutely disgusting poor amenities it looked as if it had not been cleaned in ages. The front desk man was an uppity old man who could not comprehend two numbers in rapid secession so going through saying my phone number and email address for checking took unbearably long. The older man was easily scared over any small question but when he saw my friend in the lobby he accosted her, asking "what are you doing here?". It truly doesn't take much to be a proper Bell hop these days and Tim fails to do even the bare minimum. From the time it took for him to actually answer the bell ring at the front desk to the flat out being rude to the guests it's clear to see this man should find a different profession.
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Hotel Management am 16. Dez. 2022
Dear Roberto, Please accept our apologies for not providing the attentive service we strive to give every guest. Rest assured that this issue has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest. We hope to see you again soon.Sincerely,Hotel Management

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2022

8/10 – Gut

Norma

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This location is right next to a 24 hour supermarket. It is so convenient for when you are hungry or run out of Toiletries. I will definitely stay there again
Aufenthalt von 4 Nächten im Oktober 2022
Antwort von Hotel Management am 26. Okt. 2022
Dear Norma, on behalf of our entire team, thank you for taking the time to post such wonderful feedback about Extended Stay America. We are delighted that you thoroughly enjoyed your stay, notably our location and amenities. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,Hotel Management

10/10 – Hervorragend

Olivia

Aufenthalt von 1 Nacht im Oktober 2022

6/10 – Okay

Katina

Mit einer Gruppe gereist
Gut: Sauberkeit
The free breakfast was not what i consider free breakfast. The iron board was dented and the smell of the facility did feel inviting.
Aufenthalt von 1 Nacht im September 2022
Antwort von Hotel Management am 18. Sept. 2022
Dear Katina, Thank you for choosing us and sharing your experience. We are glad you had an overall great stay, but we are disappointed knowing we did not meet every expectation. We will address your concerns with the appropriate individuals to ensure this does not happen again. We are grateful for your patience, and we hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management

6/10 – Okay

Dan

Geschäftlich gereist
Gut: Personal & Service und Ausstattung
Good location for my work meetings. felt somewhat like an upscale homeless shelter, but only had to avoid one guy that was sitting outside yelling at himself. Overall, it was fine and EV charging was nearby.
Aufenthalt von 3 Nächten im September 2022
Antwort von Hotel Management am 15. Sept. 2022
Dear Dan, it is nice to read that our central location worked so well for you and improved your time with us. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2022

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2022

4/10 – Schlecht

Doralba

Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Stay with this chain because I expected certain things ... like kitchen items . Nope . You had to ask for kitchen accessories and risk breaking them on your way back to your room. Bed , tiny , not for 2 people . And charges unaccounted for. Very Sad experience.
Aufenthalt von 3 Nächten im Juni 2022
Antwort von Hotel Management am 4. Juli 2022
Doralba, thank you for being our guest. We regret the unpleasant stay and that we did not meet your expectations. We are also sorry for the inconvenience you had due to our kitchenware policy. Additionally, if you have any financial queries, please reach out to our front desk, as they will be more than happy to assist you. We hope you will consider giving us a second chance the next time you are in this area. Sincerely, Hotel Management

4/10 – Schlecht

Michael F

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Disappointing!
Outdated rooms, bathroom offers one shampoo, that’s it! Two small, harsh soaps w/o any lather, the worst! Sheets were not the typical plush hotel brand sheets, no bottled water in room…disappointing!!
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Hotel Management am 12. Juni 2022
Michael, we are very disappointed that we did not meet your expectations during your visit. Our team strives to make sure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing these details, and we are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management

8/10 – Gut

lee

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice , Clean And Quiet Establishment….
Aufenthalt von 1 Nacht im Mai 2022