Dear Glenn, We apologize for the inconvenience caused by the construction, and we regret that you encountered unpleasant odors and cleanliness issues during your stay. This does not reflect our standards, and we take your feedback seriously. Our team is working diligently to address these concerns and ensure a more pleasant experience for all our guests. We understand your decision to seek alternative accommodations for your next trip, but we hope you reconsider and give us another opportunity to provide you with a superior stay in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Marcelo, Thank you for sharing your detailed feedback. We sincerely apologize for the inconvenience you encountered during your stay. We understand that the street access, door mechanism, and dated room amenities, including the loud heating/cooling system, affected your experience. We also regret that our breakfast offerings did not meet your expectations. Your comments are valuable to us, and we will address these issues to enhance our guests' experiences. We hope you will consider giving us another chance in the future, as we are committed to making necessary improvements.Sincerely,Hotel Management

Dear Olushola, We hope you will accept our apologies for the noise disturbances you experienced from fellow guests. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We have noted your feedback regarding the bed and in-room furniture. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely,Hotel Management

Dear Afi, We are thrilled to read that you enjoyed your stay at Extended Stay America. It's wonderful to know that you found our location convenient and appreciated the positive attitude of our staff. Your kind words mean a lot to us, and we look forward to welcoming you back for another enjoyable stay. Thank you for choosing to stay with us.Sincerely,Hotel Management

Dear Afi, Thank you for choosing Extended Stay America. We are glad to know you had a good stay and were pleased with everything we offer. Please revisit us for another enjoyable experience.Sincerely,Hotel Management

Dear Matt, Thank you for choosing us. Ensuring a clean and pest-free environment is a priority, and we are deeply sorry for falling short of this standard. Immediate action will be taken to address this issue, including thorough pest control measures. Your feedback is invaluable, and we appreciate you bringing this matter to our attention. Please accept our sincerest apologies for any discomfort caused. Thank you for your understanding, and we hope to have the opportunity to regain your trust in the future. Sincerely,Hotel Management

Dear Cecilia, We sincerely apologize for falling short of your expectations during your recent stay. Please be assured that we take every precaution to prevent insects from entering our premises. Our pest control provider conducts regular servicing to identify and address potential issues. However, we will have a conversation with them to ensure that they take all necessary measures to avoid future occurrences. Your candid feedback is invaluable to us, and we are grateful for the opportunity to improve. Sincerely,Hotel Management

Dear William, Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay, including the smell and cleanliness concerns. We take these matters seriously and are actively addressing them with our housekeeping and maintenance teams. We appreciate your kind words about our customer service. Your feedback helps us improve, and we hope to have the opportunity to provide you with a much-improved experience in the future. Sincerely,Hotel Management

Dear Dorothy, Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay, including the sink drainage and front desk experience. Guest satisfaction is important to us, and we are addressing these concerns with our team to ensure improvements are made. We appreciate your consideration and hope to have the opportunity to welcome you back and provide a better stay in the future.Sincerely,Hotel Management

Dear John, Thank you for staying at our hotel during your recent visit to the area. We aim to offer our guests a relaxing and rejuvenating experience, and we recognize the importance of clean accommodations. We apologize that your stay did not meet our standards. We will address this with our team, and we hope you will give us another opportunity to provide you with the exceptional experience you deserve.Sincerely,Hotel Management

Dear Guest, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back to provide you with an even better experience.Sincerely,Hotel Management

Dear Alex, Thank you for choosing us. Our main focus is always to make our guest comfortable and enjoy their hotel experience while with us. We are sorry for any disappointment with the comforts of the bed and pillows in your room. Your remarks are shared with our concerned team to check and improve. Please allow us to regain your trust and make your next stay with us flawless.Sincerely,Hotel Management

Dear Ha, Thank you for selecting us. Providing attentive customer service is our priority, and we understand your frustration when you are still looking for this in your case. We are sorry for the inconvenience caused and regret the unattentive behavior our associate showed you. We will address this adequately so that this lapse in service never repeats. Further, we shall share your remarks with our housekeeping team to ensure the entire area is clean as per our set standard. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management

Dear Guest, Thank you for the excellent review and for making us part of your travel plan. We are glad your stay was enjoyable, and we could exceed your expectations. Thank you for choosing Extended Stay America. We hope to welcome you back soon.Sincerely,Hotel Management

Dear Michelle, Thank you for letting us know about your experience. We understand your frustration due to the billing-related issues and take feedback like yours very seriously. We are grateful for the opportunity to connect with you. Also, we regret the smell concerns you mentioned and share them with our housekeeping team for improvement. We assure you that we will reach out further to resolve your problems to your satisfaction. Please return, and we will serve you with better hospitality.Sincerely,Hotel Management

Dear Robin, Thank you for staying with us and taking the time to evaluate our hotel. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand how the issues you described kept you from having a great time. Your comments will help us to ensure a better experience for every guest as we advance. We hope to welcome you back for a much-improved stay.Sincerely,Hotel Management

Dear Patricia, Thank you for selecting Extended Stay America for your recent visit to Philadelphia and for sharing your review with fellow travelers. We are delighted to read that you had such a wonderful experience, from our quiet accommodations to your interactions with our excellent team. We take pride in guests' satisfaction, so we are thrilled this was your experience. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Thomas, Thank you for being our guest. We are sorry for your experience with the shower in your suite. We have discussed this with our maintenance team to review and quickly fix the same. Reviews like yours are invaluable to our hotel as we continuously strive to improve our guest experience. Thank you again, and we look forward to welcoming you back.Sincerely,Hotel Management

Dear S, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. Thank you for staying with us, and we hope you will make the same choice the next time you visit the area.Sincerely,Hotel Management

Dear Sheila, Thank you for choosing us and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Our front desk team is available 24 x 7 to help you when made aware of the situation. Allow us to discuss the matter with them so that it is corrected. Please revisit us and give us another chance to provide you with the hospitality and comfortable hotel experience you deserve. Sincerely,Hotel Management

Dear STEVEN, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management

Dear Tabitha, We appreciate you choosing Extended Stay America and are glad to know you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to welcome you back in the future. Sincerely,Hotel Management

Dear Jessica, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. Moreover, we also apologize for the discomfort of your bed in the suite you ended up in. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management