Thank you for your review!

Hi JenniferThanks for kind review!Bring your mom back to visit the Cape and Boston Send me an email or text and you will get the VIP package. Hope to see you soon Mark

Thank you for your stay, I'm glad to hear the value was such a good match for your stay!

Thank you so much for staying with us, for understanding what are are trying to accomplish, and recognizing the value of our property. We are really glad to hear you had a great time and hope we will get a chance to host you again.

We do advertise as being a 2 star rated hotel, while that does not mean we give 2 star service, we do try to be upfront with what amenities we have and what we offer. If you come back for our excellent (relative) value feel free to ask us for some recommendations on the room types, things to do, and other beaches that are just a quick drive or long walk away if you don't like the more protected (by the Chatham sand Bars) beach area directly next to our Inn. Either way, Thank you for staying with us and perhaps we will see you again sometime.

Thank you so much for your kind review and for staying with us. We appreciate the feedback and add more items that guest request every year from when the owner bought the hotel. We hope that next time you visit us you will notice even more update/upgrades

Thank you for staying with us and for the kind words, as well as the feedback. We are continuing to update parts of the room each year, one of the focuses for the next updates are the bathrooms, hopefully next time you visit you will see some of the updates.

Thank you so much for coming back time after time, we hope you will be back again soon!

Thank you for staying with us and for the great review score.

Thank you so much for your kind words. We hope to see you again soon!

Deborah, thank you so much for the kind review. Our location and amenities are wonderful. And we are truly lucky to have the team we do to care for our property and guests. We look forward to seeing you again soon.

Kathleen,Thank you so much for the positive review and I am so sorry for the noise. I am the Innkeeper, Chris, and we always have a manager on site even when the office is closed for the night and I was awake until 1230am and didnt realize there was a problem. Hopefully, next time you stay with us, we can provide a different room location better suited for you and if any issues you can always reach me 24/7. We hope you enjoyed your stay and give us another try in the near future. Enjoy your summer and take care.....

Thank you very much for your kind words and for staying with us. We are glad to hear that you plan to return and can't wait to see you again then! I know Chris reads these but I will be sure to mention that you recognized his great service when I talk with him later!

Thank you for staying with us. I am sorry to hear that you felt like it was not safe and that it was a bad stay. This comes as a bit of a surprise to us, especially after staying with us three times in the last few years. If you would like to reach out to us to help us with more details I would be happy to help you.

Thank you for your stay. We hope that we will get to host you again this next year!

Thank you so much for staying with us and taking the time to review us. I hope we will get to host you gain next year.

Thank you so much for the great review. It was truly a pleasure hosting you. Have a great rest of the summer and hope to see you soon.

THANK YOU KAREN. IT WAS SO NICE MEETING YOU. HAVE A GREAT REST OF THE SUMMER. WARMEST REGARDS CHRIS

Ewa, Thanks so much for staying with us and for the great review score!

Thanks so much for your review, we are glad you had a great time!

Thank you so much for your kind words! We are happy you had an awesome stay and hope we will get to host you again.

THANK YOU JOHN! SO WONDERFUL HAVING YOU AS OUR GUEST. LOOK FORWARD TO MAY MORE FUTURE STAYS WITH US....

Thank you for the nice review James. We really enjoyed having you as our guest and cannot wait for you to return.

Thanks James! I agree it is an amazing place to stay right across from the beach. hope to see you again soon. Warmest regards, The Surfside Inn Team

Thanks for your great rating!

Thanks for the rating, if you have further details you would like to share on how we could earn a 10/10 feel free to call and ask to speak with me.

Thank you for your good rating. We hope to see you again sometime soon.

Thank you for staying with us!

We're glad you enjoyed your time. I hope to see you again sometime.

Thanks for the kind words.

Thank you for the great rating!

Thanks for the great rating.

We are glad the location was good for your stay. As for the doors the last few days were spent with our maintenance team adjusting them due to the high humidity and recent paint caused them to be tighter than we would want. They should remain fixed now that we've adjusted them.

We are glad the location worked for you - hopefully when you come back you will get a chance to see the improvements we are making to the property each off season!

Thank you for your rating and kind words.

We're sorry that is how you remember the conversation we had. The toilet was not broken, though it was taking longer to fill than it normally does. After your stay we were able to get the maintenance team here to fix it permanently. Our intention of mentioning it when you arrived was to let you know that it was filling slower and that we had another room (though not ocean facing) open if you needed to move rather than to ask you to fix it for us. As for 'maid service' you are correct we are currently following CDC guidelines (which was mentioned to you when you checked in) and if YOU wanted service you can ask us, otherwise we would not enter your room without the request to do so. For future stays if you would like service this year please just ask - we are happy to provide it.

Thanks so much for the kind review

I'm glad to hear you had a great time! Thanks for staying with us - I hope you will come again sometime soon.

Thank for for sharing your experience. --- To start off we would like to reassure anyone else reading this that our building is safe, while the stairs in that section of the building are indeed narrow being a historic inn, they are safe and secure, we've not heard them referred to as rickety by other guests or staff. --- It's also important to note that in the town of Chatham, our building is inspected by multiple town officials yearly for safety and compliance with regulations, and while summer rentals do not have these inspections and regulations ALL Hotels, Bed & Breakfasts, and Inns do. --- As for advertising an ocean view - some of our rooms are ocean facing with a view and are indeed advertised that way, however, our less expensive rooms are smaller and do not have a view and we try to make it very clear so people are not disappointed. --- Overall it certainly sounds like we did not meet your expectations - and we are sorry that we fell short. --- Best, Surfside Inn

As we discussed when you were here we post that there is no AC three times on our website, and two times on expedia sites. In addition you did purchase our last petite room, which is our smallest. If you come back in the future we would advise you to pick one of our larger rooms if space is an issue for a multi-night stay.

Hi SuzinCT, I am sorry that you had a negative experience. I would have been able to try to assist you if you would have let us know. As for the fan I have looked in the room I believe you were in and can not find a frayed cord, and the room still has its quilt/coverlet on the bed. Many of our guest find that 1 layer of blanket is enough, but we do have lots of extras available if needed. I hope if you consider coming back to a property and have any issues you bring it up to the team so they can try to assist you, otherwise we can not help you resolve it if we don't even know about it.

We are glad you here you enjoyed your stay! We look forward to inviting you back agian!

Hi Michael, we have posted on our website, on expedia, and on any FAQ's on review sites that we do not have AC. If you can think of a better way to communicate this so your fellow guests' are not surprised as you were when you arrived that would be helpful. Thanks for staying with us.

We are glad to hear that you enjoyed your stay and service!

Thanks for your review!