Dear Anonymous,We appreciate your choice to stay with us. We aim to exceed guests' expectations, so we regret that your visit was satisfactory rather than exceptional. We hope for the opportunity to host you again in the future, where we will strive to provide you with a truly outstanding experience.Sincerely,Melanie MaesGeneral Manager

Thank you for your positive review and thank you for choosing to stay with us while in Charlotte. We hope we can host your future travels, during your next stay in Charlotte.

We thank you for staying with us while in Charlotte and apologize for your stay not being up to our normal standard. We hope to have the opportunity to change your perspective of our property in your future travels to Charlotte.

Thank you for your positive review and thank you for choosing to stay with us while in Charlotte. We hope we can host your future travels, during your next stay in Charlotte.

Thank you for your positive review and thank you for choosing to stay with us while in Charlotte. We hope we can host your future travels, during your next stay in Charlotte.

Thank you for your positive review and thank you for choosing to stay with us while in Charlotte. We hope we can host your future travels, during your next stay in Charlotte.

Thank you for your positive review and thank you for choosing to stay with us while in Charlotte. We hope we can host your future travels, during your next stay in Charlotte.

Thank you for your positive review and thank you for choosing to stay with us while in Charlotte. We hope we can host your future travels, during your next stay in Charlotte.

Thank you for your positive review and thank you for choosing to stay with us while in Charlotte. We hope we can host your future travels, during your next stay in Charlotte.

Thank you for your positive review and thank you for choosing to stay with us while in Charlotte. We hope we can host your future travels, during your next stay in Charlotte.

Thank you for your positive review and thank you for choosing to stay with us while in Charlotte. We hope we can host your future travels, during your next stay in Charlotte.

Thank you for your positive review and thank you for choosing to stay with us while in Charlotte. We hope we can host your future travels, during your next stay in Charlotte.

Thank you for your positive review and thank you for choosing to stay with us while in Charlotte. We hope we can host your future travels, during your next stay in Charlotte.

Dear Mary, It is wonderful to hear that our great reviews lived up to your expectations! We were pleased to have you as our guests and hope you will think of us should you return to Charlotte. Best, Melanie Maes, GM

Dear Nidia, Thank you for awarding us a full rating. We're thrilled you had a delightful experience. Please revisit us soon! Best, Melanie Maes, GM

Dear Horacio, We appreciate you taking the time to share your experience. My sincere apologies that you found our associates unhelpful and insincere. We strive to provide genuine hospitality, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you on a return trip. Best, Melanie Maes, GM

Dear Mitchell, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Melanie Maes, GM

Dear MISTY, I’m so glad you enjoyed our location and very nice staff! Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Melanie Maes, GM

Dear Ben, Thank you for choosing us and leaving a stellar rating. Without the specifics, it's even more heartening to know you had a positive experience. We strive to meet our guests' expectations, and it seems we hit the mark during your stay. Looking forward to welcoming you again soon. Best, Melanie Maes, GM

Thank you for your positive review and thank you for choosing to stay with us while in Charlotte. We hope we can host your future travels, during your next stay in Charlotte.

Dear Min, Thank you for awarding us a full rating. We're thrilled you had a delightful experience. Do visit us again soon! Best, Melanie Maes, GM

Dear Lillian, We strive to meet our guests’ expectations, and I'm sorry we fell short of yours. We appreciate your feedback and the time you spent sharing your review, as we always look for better ways to improve. Thank you for staying with us, and we hope to see you again. Sincerely, Melanie Maes, GM

Dear Susan, I’m sorry the cleanliness of your bathroom was not up to our high standards; I have taken note. I appreciate you sharing your sincere review with us and other travelers; this allows us to improve future stays. Our team strives to be your hotel of choice when in the area. Sincerely, Melanie Maes, GM

Dear Benjamin, We are sorry to hear that our bar hours and the absence of complimentary coffee negatively impacted your stay. We do appreciate your feedback and do take it into consideration as we monitor our guest offerings. We hope to host you again. Sincerely, Melanie Maes, GM

Thank you for your positive review and thank you for choosing to stay with us while in Charlotte. We hope we can host your future travels, during your next stay in Charlotte.

Dear Frank, Thank you so much for your excellent rating and for your uplifting comments regarding our staff and the high level of service they provide. We are on a mission to be the best hotel in Charlotte, and your positive words encourage our team that this goal is within reach. Please find a reason to visit us again soon. Best, Melanie Maes, GM

Dear Tyrone, We apologize for the inconvenience caused during your stay with us due to the power outage in our area. We are sorry that the estimated time for the power restoration was not accurate, but please be assured that this was beyond our control. As this is not typical of our hotel, we hope to have another opportunity to welcome you and provide you with a better experience in the future. Sincerely, Melanie Maes, GM

Dear Rowland, We appreciate you choosing us. We are sincerely sorry that a power outage beyond the control of our hotel occurred and for any inconvenience this may have caused. We hope to host you again for a more favorable guest experience. Sincerely, Melanie Maes, GM

Dear Kirsten, Our goal is to exceed our guests’ expectations, so I’m sorry that your stay was just okay due to the lack of ice machines. We appreciate your attention to reviewing our hotel, and we hope to impress upon your return to the area. Sincerely, Melanie Maes, GM

Thank you for your positive review and thank you for choosing to stay with us while in Charlotte. We hope we can host your future travels, during your next stay in Charlotte.

Dear Sean, Thank you for taking the time to write a review. I'm glad to hear that you enjoyed your stay. We appreciate your compliments and hope to see you again soon. Best, Melanie Maes, GM

Dear Monica, Bright, fresh, and comfortable guestrooms are our goals, so I sincerely regret that we let you down in these areas. We are grateful for your patronage and your time in sharing this feedback. We do review it as team to foster improvements. For this reason, we hope that you might consider a return visit. We’d love another opportunity to show you that cleanliness is our top priority. Sincerely, Melanie Maes, GM

Dear Amy, We sincerely appreciate you sharing your experience with us. Your support means the world to us and we look forward to your next visit. Best, Melanie Maes, GM

Thank you for your positive review and thank you for choosing to stay with us while in Charlotte. We hope we can host your future travels, during your next stay in Charlotte.

Dear Shawanna,We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable, and we look forward to your return trip.Best,Melanie MaesGeneral Manager

Dear Tamara, Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. Sincerely, Melanie Maes, GM

Dear Heather, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated, and we look forward to a return visit. Best, Melanie Maes, GM

Dear Wilnaye, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for your kind review. Best, Melanie Maes, GM

Dear Maecella, Thank you so much for your kind review! We appreciate you taking the time to share your thoughts with us. We are thrilled that our comfortable accommodations were the highlight of your stay! Thank you for choosing our hotel and we look forward to having you back again soon! Best, Melanie Maes, GM

We thank you for staying with us while in Charlotte and apologize for your stay not being up to our normal standard. We hope to have the opportunity to change your perspective of our property in your future travels to Charlotte.

Thank you for your positive review and thank you for choosing to stay with us while in Charlotte. We hope we can host your future travels, during your next stay in Charlotte.

Dear Dinarldo, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, Melanie Maes, GM

Dear Ryan, We are thrilled to hear you had a great experience! Your support means the world to us and we cannot wait to welcome you back soon. Best, Melanie Maes, GM

Thank you for your positive review and thank you for choosing to stay with us while in Charlotte. We hope we can host your future travels, during your next stay in Charlotte.

Dear Gemechu, I appreciate you taking the time to write this review. Your feedback on our bar service is helpful and will be shared with our team. I'm sorry we fell short of providing the level of service to which you are accustomed. Your satisfaction is important to us and we hope you'll give us another opportunity soon to make your experience the best it can be. Sincerely, Melanie Maes, GM

Thank you for your positive review and thank you for choosing to stay with us while in Charlotte. We hope we can host your future travels, during your next stay in Charlotte.

Thank you for your positive review and thank you for choosing to stay with us while in Charlotte. We hope we can host your future travels, during your next stay in Charlotte.

Thank you for your positive review and thank you for choosing to stay with us while in Charlotte. We hope we can host your future travels, during your next stay in Charlotte.

Thank you for your positive review and thank you for choosing to stay with us while in Charlotte. We hope we can host your future travels, during your next stay in Charlotte.

Thank you for your positive review and thank you for choosing to stay with us while in Charlotte. We hope we can host your future travels, during your next stay in Charlotte.