Standardzimmer, 2 Queen-Betten, Nichtraucher | Bügeleisen/Bügelbrett, Internetzugang, Bettwäsche

Bewertungen von Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
1010 Washington Street E, Charleston, WV

Bewertungen

6,6
165 von insgesamt 797 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
217 von insgesamt 797 Gästebewertungen haben eine Bewertung von 8 - Gut" "
161 von insgesamt 797 Gästebewertungen haben eine Bewertung von 6 - Okay" "
125 von insgesamt 797 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
129 von insgesamt 797 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

6,4/10

Sauberkeit

7,8/10

Personal & Service

6,0/10

Ausstattung

6,0/10

Zustand der Unterkunft

6,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Dennis

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a clean hotel. Need to police the homeless near by.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 22. Apr. 2024
Dennis, thank you for noting the cleanliness of Quality Inn & Suites in West Virginia. We understand your concern regarding the presence of homeless individuals in the vicinity. We are in communication with relevant local authorities to ensure our guests' comfort and safety. Your feedback is appreciated, and your satisfaction is our top priority. We look forward to your return.

10/10 – Hervorragend

Tracy

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
I loved it all. The staff was awesome
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 13. Apr. 2024
Tracy, it's wonderful to hear that Quality Inn & Suites made such a positive impression on you. It warms our hearts knowing that our team members exceeded your expectations. We genuinely appreciate your feedback and can't wait to welcome you back for another delightful stay.

6/10 – Okay

toni

No hairdryer in toom
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 13. Apr. 2024
Toni, thank you for your feedback. We're sorry to hear there was an issue with the amenities in your room. We aim for every guest to have a comfortable stay and will certainly make a note of your comments to guide our future improvements. We hope you'll consider giving us another chance to impress you in the future.

8/10 – Gut

Espedito, Alexandria

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
Staff was helpfully and friendly
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 8. Apr. 2024
Espedito, thank you for your feedback. It's wonderful to hear that our team members at Quality Inn & Suites in West Virginia were able to assist you and provide a friendly atmosphere. Your comments certainly validate the efforts our team members put in every day. We hope to welcome you back soon.

8/10 – Gut

Charles

Gut: Sauberkeit und Personal & Service
clean
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 7. Apr. 2024
Charles, it's wonderful to know that you found Quality Inn & Suites in West Virginia to be spotless. We pride ourselves on maintaining a well-kept environment. We hope to see you again during your next trip to the area.

6/10 – Okay

Jeanne

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
It just seemed a bit old and run down in the lobby but our room what pretty nice.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 25. März 2024
Jeanne, thank you for your balanced review. We understand the lobby condition may not have met your expectations. However, we are glad to know you found the room to your liking. We continually strive to improve and your feedback will guide us in doing so. We hope to welcome you back for a more enhanced experience next time.

6/10 – Okay

Jamie

Breakfast was decent and in good quantity. Housekeeping was pleasant. Room was fairly clean upon check in. Hallways smelled odd, location was not great and parking lot not in good condition.
Aufenthalt von 4 Nächten im März 2024
Antwort von Customer Service am 17. März 2024
Jamie, thank you for sharing your experience. We are thrilled you enjoyed the ample breakfast and found our team members in housekeeping to be delightful. We acknowledge your observations regarding certain aspects of the property. Rest assured, we continually strive to improve our guests' experience and your feedback will be invaluable in this endeavor.

6/10 – Okay

May

Verbesserungswürdig: Ausstattung
Dead city
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 16. März 2024
May, we take your feedback seriously and appreciate you sharing your perspective. Although our locale didn't meet your expectations, we strive to ensure all guests enjoy their stay. We hope to have the opportunity to show you a more vibrant side of the area in the future.

2/10 – Ungenügend

Olga, Ocean City

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 16. März 2024
Olga, it's concerning to see this rating. While you didn't provide specifics, it's clear the stay didn't meet your expectations. We value every guest's experience and we would appreciate the chance to learn more about any issues you came across. We hope for an opportunity to serve you better in the future.

2/10 – Ungenügend

Jennifer

Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 29. März 2024
Jennifer, it appears your stay didn't meet your expectations, and for that, we do apologize. We sincerely hope to have an opportunity to better serve you in the future.

2/10 – Ungenügend

Jeffery

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I would advise you to seek shelter elsewhere if possible. Ice machines were non operational. Snack machine was out of order. The initial room they placed us was under construction, tools still laying in the beds...water leaked from the light fixture after showering
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 2. März 2024
Jeffery, we acknowledge your feedback and are disheartened to learn about your admittedly undesired stay experience. Our top priority is to offer a comfortable and enjoyable accomodation to all guests. It is clear from your remarks that there were unexpected amenities issues. Additionally, having initially assigned a room that was under construction to you is indeed regrettable. We have taken your feedback into account for immediate review with our team members to prevent such situations. Your patronage is valuable to us and we hope you will give us a chance to make a better impression during a future stay.

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was amazing.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Customer Service am 23. Feb. 2024
Michael, we're delighted to hear about your positive experience at Quality Inn & Suites. It's heartening to know our dedicated team members provided exceptional service. We can't wait to serve you again on your next visit.

2/10 – Ungenügend

Franck

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Customer Service am 21. März 2024
Franck, we are aware that your experience with us did not meet the expectations you had. It would be greatly beneficial if you could provide specific feedback, as it will undoubtedly assist us in delivering improved service in the future. Your insight is valued.

10/10 – Hervorragend

Michael

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing place and great staff
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Service am 28. Jan. 2024
Thank you for the great rating, Michael!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Quality Inn & Suites (West Virginia)! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 – Hervorragend

Xiangling

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Service am 24. Jan. 2024
Thank you for the excellent rating, Xiangling!Our goal is to go above and beyond to ensure our guests have a memorable experience at Quality Inn & Suites (West Virginia)! We look forward to hosting you again soon.

10/10 – Hervorragend

ricky

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Service am 11. Jan. 2024
Thanks for the amazing rating, Ricky!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Quality Inn & Suites (West Virginia)!

6/10 – Okay

Mary

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Customer Service am 4. Jan. 2024
Thank you for the feedback, Mary.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

6/10 – Okay

Jane

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Customer Service am 24. Dez. 2023
Jane, thank you for taking the time to rate your stay. We always seek to provide the most satisfying experience for our guests, and we encourage you to share any specific issues or suggestions you might have for us. We hope to have the opportunity to improve your experience in the future.

10/10 – Hervorragend

Lisa

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Convenient and Comfortable
A lot has been remodeled though there is still work to be done. Room was clean, the area felt safe and could not have been more convenient to my plans. Plenty of breakfast options including low carb. For the money spent I was well impressed.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Customer Service am 17. Dez. 2023
Lisa, thank you for sharing your positive experience at Quality Inn & Suites, West Virginia. We're glad to read that our clean rooms, safe surroundings, and wide array of breakfast options contributed to your convenience and satisfaction. We're excited to continue our improvements, to provide even more value for future guests. We look forward to welcoming you back during your next trip.

10/10 – Hervorragend

ROBERT

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great staff!
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Customer Service am 10. Dez. 2023
Thank you for the fantastic rating, Robert!We strive to make all of our guests feel welcome and relaxed during their time at Quality Inn & Suites (West Virginia)! We can't wait to see you again soon.

10/10 – Hervorragend

Eladio

Mit der Familie gereist
Gut: Zustand der Unterkunft
Aufenthalt von 2 Nächten im November 2023
Antwort von Customer Service am 7. Dez. 2023
Eladio, it's great to hear your experience at Quality Inn & Suites in West Virginia was positive. We deeply appreciate your high rating and hope to have the chance to provide another exceptional visit in the future.

4/10 – Schlecht

Denise

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I was charged twice
Aufenthalt von 1 Nacht im November 2023
Antwort von Customer Service am 6. Dez. 2023
Denise, it's concerning to learn about your experience with the billing process. There might have been unexpected complications which we will promptly look into. We urge you to contact our front office team to resolve this matter. We value your business and hope for an opportunity to rectify this incident.

10/10 – Hervorragend

Brian

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Customer Service am 6. Dez. 2023
Thank you for the wonderful rating, Brian!It's fantastic you enjoyed your time at Quality Inn & Suites (West Virginia) so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

6/10 – Okay

Deborah

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The vending machines were horrible. Pool was nasty outside. Seem to not be safe place. It was clean.
Antwort von Customer Service am 5. Dez. 2023
Deborah, we appreciate your feedback and are thankful that you found our cleanliness up to standard. We take your concerns about the sanitation of the pool and the vending machines seriously and will address these issues for improvement. The safety of our guests is also a top priority; it's regrettable to hear your perceived feelings about this were not met. We look forward to the opportunity to serve you better in the future.

8/10 – Gut

Daune

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Free breakfast wasn’t worth it.
Aufenthalt von 1 Nacht im November 2023
Antwort von Customer Service am 28. Nov. 2023
Daune, it's unfortunate to hear your thoughts on the complimentary breakfast. Rest assured, the Quality Inn & Suites continuously strives to enhance all aspects of our guest experience, and your feedback will be utilized constructively. We hope you enjoyed the other features our hotel has to offer and look forward to your next visit.

8/10 – Gut

Author

Gut: Sauberkeit und Personal & Service
Staff was excellent. Property needs an upgrade. Poor room lighting. None entering the room. Plenty of space. Add a desk. Excellent refrigerator. Hallway needs a better paint job. Add a business center with at least a computer and a printer. Bed was very comfortable. Easy access to public transportation and to downtown. Add diet soda to the vending machine for diabetics.
Aufenthalt von 2 Nächten im November 2023
Antwort von Customer Service am 28. Nov. 2023
Author, thank you for taking the time to share your feedback. It's wonderful to hear that our team members impressed you and that you found the room spacious and appreciated our excellent refrigeration. Also, we're glad you found our location convenient with easy access to public transport and downtown.We acknowledge your concerns about room lighting, aesthetic considerations in the hallways, the availability of certain facilities, and the desire for a wider variety within the vending machine options. We are constantly striving to improve our amenities based on our guest's comments.Thank you for appreciating the comfort of the bed at Quality Inn & Suites. We hope to have the opportunity to serve you again and show our commitment to improving guest experience.

2/10 – Ungenügend

Juan

Aufenthalt von 1 Nacht im November 2023
Antwort von Customer Service am 25. Nov. 2023
Juan, it's disheartening to know that your stay fell short of expectations and we apologize for the issues that might have affected your visit. Nonetheless, we thank you for staying with us and sincerely hope to have the opportunity to serve you better next time.

8/10 – Gut

Arthur

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Customer Service am 21. Nov. 2023
Arthur, Quality Inn & Suites is thrilled to see your positive rating! It's always encouraging to know that our guests enjoyed their stay. Your feedback is greatly appreciated and we hope you will consider us again when you next visit West Virginia.

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service
We stopped overnight during a road trip. The hotel was easy to find and had everything we needed. The staff was friendly and very helpful.
Aufenthalt von 1 Nacht im November 2023
Antwort von Customer Service am 20. Nov. 2023
We appreciate you sharing your experience. It's great to hear you found everything you needed and received friendly assistance during your stay. Your feedback is valued, and we hope to accommodate you again on your future travels.

2/10 – Ungenügend

Kennard

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
False charges
Aufenthalt von 1 Nacht im November 2023
Antwort von Customer Service am 12. Nov. 2023
We appreciate the feedback, Kennard.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 – Hervorragend

Shelly

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Slept well
Clean and comfortable for an overnight stay. Breakfast was great ok, nothing to write home about. 😜
Aufenthalt von 1 Nacht im November 2023
Antwort von Customer Service am 4. Nov. 2023
Shelly, it's wonderful to hear that you found Quality Inn & Suites in West Virginia clean and comfortable. Your feedback regarding our breakfast will certainly help us to enhance our offerings. We're looking forward to having you again for perhaps an even more satisfying stay. Safe travels!

10/10 – Hervorragend

Brinda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Customer Service am 27. Okt. 2023
Thanks for the outstanding rating, Brinda!We're delighted your time at Quality Inn & Suites (West Virginia) was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very friendly staff!
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Customer Service am 23. Okt. 2023
It's fantastic to hear that you found our team members at Quality Inn & Suites exceptionally amicable. Your complimentary remarks mean a lot to us and we hope to once again provide you with a top-notch experience should you choose us on your return to West Virginia.

6/10 – Okay

Carla

Geschäftlich gereist
Twilight Zone
No phone in room. Coffee maker not working. Finicky thermostat, room temp diffecult to manage. Stain on the chair(upholstery) Room seems clean.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Customer Service am 20. Okt. 2023
Carla, we appreciate you taking the time to share feedback about your recent stay at Quality Inn & Suites, West Virginia. It's good to know you found the room clean, however, we're disappointed to hear about the issues with the in-room appliances and controls along with your concern about the chair. We can assure you our team members are dedicated to rectifying such situations promptly and ensuring our guests have a comfortable stay. We hope you'll give us another chance to show you our usual level of service.

10/10 – Hervorragend

Hunter

Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Customer Service am 4. Nov. 2023
Hunter, it's wonderful to hear your visit at Quality Inn & Suites West Virginia went well. We're grateful for your high rating. Whenever your travels bring you back, we'll be awaiting your return. We seek to deliver another satisfying stay. Safe travels!

6/10 – Okay

Raquel

Mit der Familie gereist
Gut: Personal & Service und Komfort des Zimmers
Probably wouldn’t stay here again
The area around the hotel seemed sketchy and there were a few homeless people hanging around outside. Breakfast was tasty and the room was clean. Not many people staying here and it seems like things weren’t fully set up for breakfast. The coffee pod didn’t work for the pot in the room.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Customer Service am 14. Okt. 2023
Raquel, it's unfortunate to hear about your concerns regarding the surrounding area and also we take note of your feedback pertaining to the perceived readiness of our breakfast setup. However, we're pleased to know our meal offerings were enjoyable and that cleanliness met your expectations. In regards to your room's coffee making facility, we'll ensure that our team looks into this matter. We appreciate your feedback as it helps us improve.

8/10 – Gut

Eric

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great staff, great location.
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von Customer Service am 14. Okt. 2023
Eric, thank you for sharing your experience at Quality Inn & Suites. We're delighted that our team members and prime location added value to your stay. We hope to welcome you back in the near future.

10/10 – Hervorragend

Evelyn

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aleshia was absolutely fantastic!
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Customer Service am 9. Okt. 2023
Thank you for the excellent review, Evelyn!We're thrilled your time at Quality Inn & Suites (West Virginia) was so amazing! We endeavor to go above and beyond to ensure our guests have a memorable experience. It's not surprising that Aleshia took such wonderful care of you and made you feel so valued. She is an important member of our team!We look forward to hosting you again soon for another fantastic experience! Have a beautiful day!

8/10 – Gut

Jan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I found this hotel to be very clean and comfortable. The front desk staff were pleasant and helpful. Thur location was walking distance from the Charleston Coliseum. I did not feel unsafe walking around but be prepared to see homeless people on benches here and there.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Customer Service am 9. Okt. 2023
Jan, thank you for sharing your experience at Quality Inn & Suites. We're thrilled to know you found the environment to be tidy and cozy. We're equally pleased that our front desk team members made a positive impression on you. Your comfort and safety remain our priorities and we're glad our proximity to the Charleston Coliseum added convenience to your stay. We hope to host you again in the future for another satisfying experience.

6/10 – Okay

Kara

Mit einer Gruppe gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
the hallway was musty and had wet smelly carpet. otherwise the room was clean and the staff were friendly
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Customer Service am 8. Okt. 2023
Kara, we appreciate you taking the time to provide feedback. We're glad to hear that you found your room to be clean and our colleagues warm and hospitable. However, we regret to hear about any inconveniences you experienced with the corridor condition. We constantly aim to maintain high standards of cleanliness and comfort and your remarks will be shared with the relevant team for necessary actions. We hope to have the opportunity to serve you better in the future.

8/10 – Gut

Amber

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
room was clean, check in was easy and fast.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Customer Service am 6. Okt. 2023
Amber, it's wonderful to hear you found your room at Quality Inn & Suites (West Virginia) to be clean and your check-in process smooth and speedy. We're truly grateful for your feedback.

6/10 – Okay

Andrew

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Hotel was nice! Could have done without the bugs in our bathroom!
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Customer Service am 5. Okt. 2023
Andrew, it's great to hear you found our hotel to your liking. However, we regret to hear about any inconvenience in the bathroom. Our team is committed to delivering a better experience, and we sincerely hope to have the chance to welcome you back for a flawless stay.

10/10 – Hervorragend

Sherri

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to town
Aufenthalt von 1 Nacht im September 2023
Antwort von Customer Service am 1. Okt. 2023
Sherri, we're thrilled to hear that you enjoyed your stay at Quality Inn & Suites and found our proximity to the town beneficial. We can't wait to welcome you back for your next visit. Thank you for your review.

10/10 – Hervorragend

Shannon

Aufenthalt von 1 Nacht im September 2023
Antwort von Customer Service am 14. Okt. 2023
Thank you for the fantastic rating, Shannon!It's outstanding you had such a wonderful experience at Quality Inn & Suites (West Virginia). We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 – Hervorragend

Sharon

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Customer Service am 18. Sept. 2023
Thank you for the 10 out of 10 rating, Sharon!It's excellent you enjoyed your time at Quality Inn & Suites (West Virginia) so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 – Hervorragend

Cynthia

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I have stayed at other hotels in the area to make an early flight at Charleston airport. This hotel was the cleanist and safest place I have stayed compared to the rest. As a woman traveling alone, saftey and security is a big concern. I was impressed by the very nice lady at the desk and her concern for the safety of the guests at the hotel. I will stay here again when the need arises to fly out of Charleston.
Aufenthalt von 1 Nacht im September 2023
Antwort von Customer Service am 15. Sept. 2023
Cynthia, thank you for such heartening remarks about Quality Inn & Suites (West Virginia). We're glad our meticulous attention to cleanliness and security offered you a sense of safety and peace while traveling alone. Additionally, it's commendable to hear about the positive impact a member of our team had on you during your stay. Your intentions of returning are greatly appreciated, and we’re eager to have you back when your travel plans bring you to the area again. Safe travels until then.

2/10 – Ungenügend

Joseph

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Green pool
Pool was green. Tv did not work. Room had stale smell, they offered to move me to a different room but I assumed they all would be similar. I just crashed, got up early and put the experience in my rear view mirror.
Aufenthalt von 1 Nacht im September 2023
Antwort von Customer Service am 8. Sept. 2023
Joseph, we're truly regretful to read about the problems you faced during your stay. It's crucial for us to provide all our guests with top-notch comfort and cleanliness, and we can see how appears we failed in this instance. If you decide to give us another chance, we're confident that we can offer you a better experience to replace this unfortunate memory. Your comfort and satisfaction remain our priority.

10/10 – Hervorragend

Brian

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel, friendly check in and a comfortable room. Thanks!
Aufenthalt von 1 Nacht im September 2023
Antwort von Customer Service am 5. Sept. 2023
Brian, we're thrilled to hear you enjoyed your stay at the Quality Inn & Suites. It's wonderful that our team provided a friendly check-in process and that you found your room comfortable. We sincerely appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.

10/10 – Hervorragend

Brittany

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Customer Service am 4. Sept. 2023
Thanks for the perfect rating, Brittany!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Quality Inn & Suites (West Virginia).Have a wonderful day!

10/10 – Hervorragend

Kayan

Gut: Sauberkeit
Aufenthalt von 1 Nacht im August 2023
Antwort von Customer Service am 22. Aug. 2023
Thank you for taking the time to leave this wonderful rating, Kayan! We hope to see you again soon at Quality Inn & Suites (West Virginia) so we can share yet another amazing experience!