Dear Gary, We are pleased to read you appreciated the amenities in your room. Your feedback regarding cleanliness is noted, and we will address this matter with our housekeeping team to ensure a more thorough cleaning in the future. It's wonderful that you found our staff friendly; providing excellent service is our priority. Thank you for bringing these details to our attention. We hope to welcome you back for an improved experience on your next visit.Sincerely,Hotel Management

Dear Ravi, Thank you for being our guest. We understand that starting your day with a good breakfast is crucial, and we are sorry to hear that your experience wasn't up to your expectations. We have noted your concerns, and we will forward your valuable feedback to the relevant leaders to explore ways of enhancing our breakfast experience. Thank you for bringing this to our attention, and we look forward to welcoming you back for a more enjoyable stay.Sincerely,Hotel Management

Dear Ren, Thank you for staying at Extended Stay America. We were delighted to read how much you enjoyed your visit to the city and that you appreciated having several restaurant options within walking distance. Thank you for your kind words and recommendation. We look forward to your next visit.Sincerely,Hotel Management

Dear Alex, On behalf of our team, we appreciate your choosing to stay with us and that you enjoyed our staff's thoughtful hospitality and attentive service. However, we are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We have discussed these concerns with our team and will use them to improve our guest experience. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Dear Keith, We appreciate you taking the time to share your feedback. We understand your concerns regarding the value and condition of our facilities. Please accept our sincere apologies for any disappointment you experienced during your stay. Your comments are essential in helping us identify areas for improvement, and we will carefully review them to enhance the quality of our amenities and services. We strive to provide our guests with a comfortable and enjoyable experience, and we regret if we fell short of your expectations. Thank you for bringing these matters to our attention. We appreciate all of your great feedback and hope to have you as our guest again. Sincerely,Hotel Management

Dear Whitney, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced due to noise from inconsiderate guests. Our commitment is to provide a peaceful and comfortable environment for our guests, and we regret this was not achieved. We would appreciate it if you would give us another opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Porter, Thank you for taking the time to rate your visit. We hope your stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Hotel Management

Dear Cheri, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management

Dear Joe, We're delighted to hear that you found the area around Extended Stay America convenient with everything you need. Your positive feedback is appreciated, and we hope to continue providing you with a comfortable and enjoyable stay. Thank you for choosing us, and we look forward to welcoming you back in the future.Sincerely,Hotel Management

Dear Lori, Thank you for reviewing our hotel. We are glad to know that you enjoyed your stay overall. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. To ensure the cleanliness of every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We are sorry if this was not communicated to you. We take these comments seriously and use them to improve our guest experience. We appreciate your feedback and hope you will consider us again when you return to the area.Sincerely,Hotel Management

Dear Destiny, Thank you for taking the time to evaluate your stay with us. We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback and assure you that we will take the necessary steps to address the issues you experienced. We value your business and hope you will give us another chance to exceed your expectations and provide you with the exceptional stay we are known for.Sincerely,Hotel Management

Dear Terry, Thank you for the review of your stay. We are glad you could use our amenities in our fully equipped kitchen. However, we regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management

Dear Jose, Thank you for being our guest. We are sorry for not meeting your room's cleanliness expectations and for the inconvenience caused. Also, we understand your disappointment with the smell concern you mentioned, and it is being checked, as smoking is never allowed in the hotel premises. Also, we will instruct our team to recheck the rooms before delivery as we advance. Your feedback is important to us, and we have shared it with the housekeeping team to improve the condition of the room. Our front desk team is available to help you always. Please stay with us again and give us another opportunity to provide you with the seamless experience you deserve. Thank you! Sincerely,Hotel Management

Dear Kristin, We are delighted you chose to stay with us at Extended Stay America. We appreciate your excellent feedback and are happy to read you and your pet friend enjoyed your stay with us. We work hard to exceed our guests' expectations and ensure they have a relaxing experience in comfortable, clean accommodations, and we're glad we could make that happen for you. We are also pleased that you loved the convenience of having a fridge in your suite. Moreover, we are thrilled to read that you have already decided to stay with us again, and we look forward to it.Sincerely,Hotel Management

Dear Anthony, We regret we couldn't give you a better impression when you checked in. Our team's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. We have immediately brought your experience to the attention of our housekeeping for review and action. We're sorry you had to cancel with us, and we hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Thad, It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Mark, Thank you for taking the time to evaluate your experience. Our team strives to ensure a pleasant experience for our guests throughout their stay. Therefore, we hope you will accept our sincere apologies for not meeting all your expectations. We will address the issues you described with the concerned individuals to ensure we always meet the high standards we usually provide. We hope you will consider revisiting us so we can have the opportunity to show you a much-improved experience.Sincerely,Hotel Management

Dear Guest, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and maintenance team to ensure all rooms are thoroughly cleaned and inspected before allocating to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope to make it up to you on a future visit. Sincerely,Hotel Management

Dear Dena, Thank you for your recent visit and feedback. We are sorry for your experience. Our team strives to make sure each guest has a pleasant stay, so we apologize we did not deliver. Thank you for pointing out the concerns, as it will help us improve. Our concerned team is already at work to review and take action. We hope you consider this an isolated incident and will return for another stay. Sincerely,Hotel Management

Dear Daniel, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Our concerned team is already working on the areas mentioned. We hope you will give us another chance to give you the hospitality you deserve. Sincerely,Hotel Management

Dear Justin, Thank you for taking the time to share your feedback. Please accept our apologies for the issues with your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. Thank you again.Sincerely,Hotel Management

Dear Angelica, Thank you for selecting Extended Stay America. Our highest priority is ensuring you have an exceptional stay at a great price, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Tom, We are sorry to read you felt you were overcharged for your stay. We strive to ensure our rates are competitive and in line with area hotels, and published prices may vary daily based on average room demand. We feel we offer great value for our guests with our great location, service, and amenities; therefore, we regret not meeting your expectations. We hope you will stay with us again.Sincerely,Hotel Management

Dear Margaret, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear William, we are sorry for your experience. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured we will train our staff to handle such situations better. We also apologize for the behavior of our associate at the front desk for not being welcoming. Such an instance is not the impression we want our guests to think of us. We hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management

Dear Denise, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We have also shared your feedback regarding cleanliness with our housekeeping team to ensure the room should be thoroughly checked before arrival for future guests. We are also sorry for the disappointment you had regarding the items we serve at breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We are grateful for your feedback that helps us improve our guest experience, and we hope you will stay with us again the next time you visit our city.Sincerely,Hotel Management