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Bewertungen von SureStay Hotel by Best Western Cedar Rapids

2.5 out of 5
SureStay Hotel by Best Western Cedar Rapids
3315 Southgate Ct Sw, Cedar Rapids, IA

Bewertungen

6,6
136 von insgesamt 766 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
241 von insgesamt 766 Gästebewertungen haben eine Bewertung von 8 - Gut" "
174 von insgesamt 766 Gästebewertungen haben eine Bewertung von 6 - Okay" "
129 von insgesamt 766 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
86 von insgesamt 766 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

6,8/10

Sauberkeit

7,4/10

Personal & Service

6,4/10

Ausstattung

6,4/10

Zustand der Unterkunft

6,4/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Thorsten, Berlin

Preis-Leistung Okay...
Ein gutes Motel für eine Nacht und der Preis ist in Ordnung

10/10 – Hervorragend

Lwango, Laveen Village

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
good
Aufenthalt von 2 Nächten im Mai 2024

6/10 – Okay

Jason

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung
The price and breakfast were decent. Bathroom was eh….and the hotel was noisy. For $80, was decent place to crash after a concert.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Benjamin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Joan

Check in was easy. Nice for the price. Request a handicapped room and didn’t get one. TV hard to figure out but once I did it was great.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Duane A

Aufenthalt von 1 Nacht im April 2024
Antwort von Kim Fraizer am 23. Apr. 2024
Thank you for taking the time to give us your feedback on your stay at the Surestay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

4/10 – Schlecht

Amy

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Pictures were misleading. Pool is very small. Rooms smelled of stained smoke. Hallways smelled like popcorn & hot ass. Breakfast was not good & we filled up on gas station food instead. It is only decent for someone looking to sleep for a few hours maybe. It is right off the highway & a lot of truckers are around. Was not ideal for my family. All of the bathrooms in the lobby were locked & we were told we had to go back to our room from the pool to use the bathroom, very strange.
Aufenthalt von 1 Nacht im April 2024
Antwort von Kim Fraizer am 23. Apr. 2024
Thank you for sharing your experience from your recent stay, Amy. Please accept my sincere apologies for the unsatisfactory experience you had during your stay, We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

4/10 – Schlecht

Travis

Aufenthalt von 4 Nächten im April 2024

10/10 – Hervorragend

Durell, Des Moines

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Kim Fraizer am 13. Apr. 2024
Thank you for taking the time to give us your feedback on your stay at the Sure stay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

4/10 – Schlecht

Jessica

Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Kim Fraizer am 10. Apr. 2024
Thank you for sharing your experience from your recent stay, Jessica. Please accept my sincere apologies for the unsatisfactory experience you had during your stay, We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

10/10 – Hervorragend

dawnichia

Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Travis

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
There was blood on the ceiling of my room and the ice machine hadn't worked it what appeared to be several years. Guy at desk was very hard to understand and was rude.
Aufenthalt von 1 Nacht im März 2024
Antwort von Kim Fraizer am 29. März 2024
Thank you for sharing your experience from your recent stay, Travis. Please accept my sincere apologies for the unsatisfactory experience you had during your stay, We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide. The ice machine is broke in the mid February and waiting for parts to get it fixed, It should be up and running by next week or so. Thank you!

8/10 – Gut

Jerry

Gut: Sauberkeit und Personal & Service
The only problem during the stay was no remote for the TV, had to manually turn on/off and adjust volume.
Aufenthalt von 2 Nächten im März 2024
Antwort von Kim Fraizer am 28. März 2024
Thank you for taking the time to give us your feedback on your stay at the Surestay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

4/10 – Schlecht

Julie

Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kim Fraizer am 28. März 2024
Thank you for sharing your experience from your recent stay, Julie. Please accept my sincere apologies for the unsatisfactory experience you had during your stay, We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

10/10 – Hervorragend

James

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good value
Quick stay for business. Clean. Good furnishings. Coffee in room.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kim Fraizer am 28. März 2024
Thank you for taking the time to give us your feedback on your stay at the Surestay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

8/10 – Gut

Jerry

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The property was good overall.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kim Fraizer am 28. März 2024
Thank you for taking the time to give us your feedback on your stay at the Surestay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

8/10 – Gut

Jerry

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good property overall.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kim Fraizer am 17. Feb. 2024
We really appreciate you taking the time to leave us a review, Jerry]. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

8/10 – Gut

Katelyn

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Employee were nice breakfast kind of sucked The pull out sofa bed was kind of gross I would stay again
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Kim Fraizer am 12. Feb. 2024
We really appreciate you taking the time to leave us a review, Katelyn. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

8/10 – Gut

Jenny

Geschäftlich gereist
Verbesserungswürdig: Zustand der Unterkunft
The room was clean enough and it was a great price in a central location. There were issues with the plumbing however. The toilet ran constantly due to improper an flapper, and the stopper in the sink hasn't been installed. So when you push it down there's no way to get it to lift again, even from beneath. But the room was large and comfortable. We were mainly in and out so I didn't really explore anything.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Kim Fraizer am 12. Feb. 2024
We really appreciate you taking the time to leave us a review, Jenny. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

4/10 – Schlecht

Josaphine

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Smelled like smoke in the room. Moved to another room that was dusty, there were stains on the wall, just didnt seem clean at all.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kim Fraizer am 12. Feb. 2024
Thank you for sharing your experience from your recent stay, Josaphine. Please accept my sincere apologies for the unsatisfactory experience you had during your stay, We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

8/10 – Gut

Jerry

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The motel was a very nice place to stay. I did tell the manager about a couple of things in the shower area that needed repaired but I will come back again.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Kim Fraizer am 31. Jan. 2024
Thank you for taking the time to give us your feedback on your stay at the Surestay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

10/10 – Hervorragend

Isaiah

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Kim Fraizer am 31. Jan. 2024
Thank you for taking the time to give us your feedback on your stay at the Surestay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

4/10 – Schlecht

jason

Gut: Sauberkeit
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Kim Fraizer am 31. Jan. 2024
Thank you for sharing your experience from your recent stay, Jason. Please accept my sincere apologies for the unsatisfactory experience you had during your stay, We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

8/10 – Gut

jason

Mit einer Gruppe gereist
Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Kim Fraizer am 31. Jan. 2024
Thank you for taking the time to give us your feedback on your stay at the Surestay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

8/10 – Gut

jason

Mit einer Gruppe gereist
Gut: Sauberkeit
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Kim Fraizer am 31. Jan. 2024
Thank you for taking the time to give us your feedback on your stay at the Surestay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

8/10 – Gut

Vincent

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything is top notched
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Kim Fraizer am 24. Dez. 2023
Thank you for taking the time to give us your feedback on your stay at the Surestay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

10/10 – Hervorragend

Shane

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great stay workers are friendly and helpful place is clean and has a pool
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Kim Fraizer am 24. Dez. 2023
Thank you for taking the time to give us your feedback on your stay at the Surestay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

8/10 – Gut

Veronica

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Kim Fraizer am 24. Dez. 2023
Thank you for taking the time to give us your feedback on your stay at the Surestay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

6/10 – Okay

Jillian

Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
While i was eating breakfast house keeping wrnt into my room even though i hadn't checked out uet
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Kim Fraizer am 10. Dez. 2023
We really appreciate you taking the time to leave us a review, Jillian. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

2/10 – Ungenügend

Ashley

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Someone’s fake eyelashes stuck to the mirror in our first room. The second room had no hot water. Overall odor in hallway, building clearly had water issues, there were trash cans collecting dripping water from the ceiling.
Aufenthalt von 2 Nächten im November 2023
Antwort von Kim Fraizer am 10. Dez. 2023
Thank you for sharing your experience from your recent stay, Ashley. Please accept my sincere apologies for the unsatisfactory experience you had during your stay, We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

10/10 – Hervorragend

Troy, Clear Lake

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im November 2023
Antwort von Kim Fraizer am 10. Dez. 2023
We really appreciate you taking the time to leave us a review, Troy. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

10/10 – Hervorragend

Leslie

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very comfortable there!
Aufenthalt von 7 Nächten im Oktober 2023
Antwort von Kim Fraizer am 10. Dez. 2023
Thank you for taking the time to give us your feedback on your stay at the Surestay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

4/10 – Schlecht

Dan

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Kim Fraizer am 10. Dez. 2023
Thank you for sharing your experience from your recent stay, Dan. Please accept my sincere apologies for the unsatisfactory experience you had during your stay, We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

8/10 – Gut

Tamra

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Kim Fraizer am 10. Dez. 2023
We really appreciate you taking the time to leave us a review, Tamra. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

2/10 – Ungenügend

Joseph

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Kim Fraizer am 10. Dez. 2023
Thank you for sharing your experience from your recent stay, Joseph. Please accept my sincere apologies for the unsatisfactory experience you had during your stay, We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

6/10 – Okay

Verifizierter Reisender

Gut: Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
The trash wasn't changed out of the trash can in our room plus there were underwear left on the back of the bathroom. We had asked for more towels to be brought to our room when it got cleaned an they didn't so we eventually had to go ask again for towels. There was no extra toilet paper in the bathroom either.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Kim Fraizer am 10. Dez. 2023
Thank you for sharing your experience from your recent stay. Please accept my sincere apologies for the unsatisfactory experience you had during your stay, We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

10/10 – Hervorragend

Tiffany

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Kim Fraizer am 10. Dez. 2023
Thank you for taking the time to give us your feedback on your stay at the Surestay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

10/10 – Hervorragend

Nelson

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice hotel clean
Aufenthalt von 4 Nächten im Oktober 2023

6/10 – Okay

Jolene

Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Meh. Probably wouldn't come back.
Hair dryer was missing from the room, and I really needed it. Beds were comfortable. Staff was pleasant.Wall above toilet was dirty (see photo) - and the first was easy to wash off. Hair from previous occupant was stuck to the shower curtain. Wall to the left of heater/ac unit had peeling paint (see photo). Upon check-in, staff scanned my ID, as expected. They then made a hard copy of it too. Given my previous experience with identity theft, and now taking great care to handle personal information with great care, this made me very uncomfortable. Staff assured me hard copies are destroyed in a week or two, but I have no way to verify this.
No hair dryer in the room - this is an amenity listed for all rooms.
Wall above toilet visibly dirty.
Peeling paint on the wall. A hazard, especially for families with young children.
Aufenthalt von 1 Nacht im Oktober 2023

6/10 – Okay

Carol, Kiester

Mit einer Gruppe gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Had 2 rooms. 1st room AC did not run. 1 of the beds had issues. 2nd room no carpeting and bathroom tub was scummy. Both rooms had a stale smell. Had to heat up breakfast as it was cold not warm, cold.
Aufenthalt von 1 Nacht im September 2023

6/10 – Okay

Cathy

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit
it bothered me that there were no latches on the windows, especially on 1st floor.
Aufenthalt von 2 Nächten im September 2023

6/10 – Okay

Rhett

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Smelled terrible wet spots on blanket and sheets.
Aufenthalt von 2 Nächten im September 2023
Antwort von Kim Fraizer am 30. Sept. 2023
Thank you for taking the time to give us your feedback on your stay at the Sure Stay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

8/10 – Gut

Ronild

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Its a nice place
Aufenthalt von 2 Nächten im September 2023
Antwort von Kim Fraizer am 30. Sept. 2023
Thank you for taking the time to give us your feedback on your stay at the Sure Stay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

10/10 – Hervorragend

Conrad

Aufenthalt von 1 Nacht im September 2023
Antwort von Kim Fraizer am 25. Sept. 2023
Thank you for taking the time to give us your feedback on your stay at the Sure stay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

10/10 – Hervorragend

Jerry

Mit der Familie gereist
Gut: Ausstattung
Easy access. Friendly check in
Aufenthalt von 1 Nacht im September 2023
Antwort von Kim Fraizer am 24. Sept. 2023
We really appreciate you taking the time to leave us a review, Jerry. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

8/10 – Gut

Carlos

Aufenthalt von 1 Nacht im September 2023
Antwort von Kim Fraizer am 10. Dez. 2023
Thank you for taking the time to give us your feedback on your stay at the Surestay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

4/10 – Schlecht

Lisa

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property was very run down, not clean and overall uncomfortable to stay.
Aufenthalt von 1 Nacht im September 2023
Antwort von Kim Fraizer am 24. Sept. 2023
Thank you for sharing your experience from your recent stay, Lisa. Please accept my sincere apologies for the unsatisfactory experience you had during your stay, We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

10/10 – Hervorragend

Carlos

Aufenthalt von 3 Nächten im September 2023

2/10 – Ungenügend

Don

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Bathrooms was dirty, rooms were also dirty..the only good thing was it was quite
Aufenthalt von 1 Nacht im September 2023
Antwort von Kim Fraizer am 19. Sept. 2023
Thank you for sharing your experience from your recent stay, Don. Please accept my sincere apologies for the unsatisfactory experience you had during your stay, We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

10/10 – Hervorragend

Carlos

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It is a very excellent hotel and the most important thing is that it is very clean all the time.
Aufenthalt von 1 Nacht im September 2023
Antwort von Kim Fraizer am 17. Sept. 2023
Thank you for taking the time to give us your feedback on your stay at the Sure Stay. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.