2 Bars/Lounges, Poolbar
Verfügbarkeit prüfen

Bewertungen von Sandos Cancun All Inclusive

4.5 out of 5
Sandos Cancun All Inclusive
Cancun, QROO

Bewertungen

8,0

Sehr gut

649 von insgesamt 1443 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
359 von insgesamt 1443 Gästebewertungen haben eine Bewertung von 8 - Gut" "
215 von insgesamt 1443 Gästebewertungen haben eine Bewertung von 6 - Okay" "
105 von insgesamt 1443 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
115 von insgesamt 1443 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,6/10

Personal & Service

8,0/10

Ausstattung

8,0/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Komfort des Zimmers
Hhotel war sehr alt und kaum renoviert. Restaurants und Bar in sehr dunklem Holz, Räume ebenfalls dunkel somit Atmosphäre dort nicht sehr angenehm. Das Zimmer war sehr schön mit guter Aussicht. Personal teilweise nicht sehr freundlich/herzlich. alles in allem war der Aufenthalt jedoch gut. Würden aber nächstes Mal ein anderes Hotel buchen.
Aufenthalt von 14 Nächten im Dezember 2021
Antwort von Web Relations am 22. Dez. 2021
Dear guest, We appreciate the time you have taken to write your review regarding your recent stay with us. We regret that your stay was not to your liking and read that we have not met your expectations. Sandos Cancún's mission is to create unique experiences for our guests, which we achieve by guest service and quality service that we provide constantly to make sure you enjoy your vacations. Once again I would like to thank you for your review, it is valuable for us. Respectfully, Nely Santana Web Relations Sandos Cancún

8/10 – Gut

Michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 12 Nächten im November 2021
Antwort von Nely Santana am 28. Nov. 2021
Dear Guest, On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.  Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.  Kindest wishes, Nely Santana Web Relations Sandos Cancun

10/10 – Hervorragend

Sidney, Dahlonega

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property and staff are beyond reproach. The food at the buffet leaves some to be desired. A lot of upcharges to get the “good” food in Season’s and the Italian place. The Japanese restaurant is by far the best. St Trop at the pool is great as well The pools are great and Rocio and co workers keep you well supplied with drinks and food poolside. Carlos (activity’s guy) are awesome as well. If you’re looking for a relaxing, quiet vacation, this may not be the one. If you want fun with music, activities (day and night) this is for you. We had a group of 12 and had a blast for 7 days.
Aufenthalt von 6 Nächten im Mai 2024

10/10 – Hervorragend

Mario Alberto Lopez

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Muy buen lugar para descansar y divertirse
Aufenthalt von 3 Nächten im Mai 2024

6/10 – Okay

Musaab ahmed mohammed lutf

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It is an older building but it is maintained. It was clean so that I had no issues with. Food was great and staff were very very helpful. The only improvement I would suggest is increasing the number of activities they host to make people wanna stay longer. I only went for three days and I think that was a good length otherwise I would have gotten bored. But over all it was a great experience and I enjoyed it.
Aufenthalt von 3 Nächten im Mai 2024

4/10 – Schlecht

clarissa

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
This hotel was nice with the food and pool access but the lounge chairs was very limited people were putting their towels down n never returning I think staff need to tell people they shouldn’t do this because people actually need to use it. The beach was terrible ref’s flags everyday I couldn’t go in the beach and that’s what I love to do that was very disappointing. The tv in the room everything was in Spanish. Two weeks before checking in I requested for a double bed and got a king size bed when I asked about it they blew me off I was suppose to receive vip access and room upgrade and I never got any of those things the only good thing about this trip was the food everything else was a waste of time and a very boring hotel
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Web Relations am 25. Mai 2024
Dear Clarissa,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

4/10 – Schlecht

Marlena

Gut: Sauberkeit
Aufenthalt von 3 Nächten im März 2024

10/10 – Hervorragend

Sameh

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good events
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Web Relations am 25. Mai 2024
Dear Sameh,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 – Hervorragend

ivan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Muy contento con mi estancia en sandos Cancún el personal es muy amable y atento a cualquier cosa que necesites. Una excelente opción para conocer cancun
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Web Relations am 25. Mai 2024
Dear Ivan,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 – Hervorragend

Kara

Gut: Sauberkeit und Personal & Service
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Web Relations am 25. Mai 2024
Dear Kara,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 – Hervorragend

Shubham

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Resort was excellent, highly recommended. Whole staff were very helpful and nice. Overall resort and their service was extremely good.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Web Relations am 25. Mai 2024
Dear Shunham,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 – Gut

Justin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Web Relations am 25. Mai 2024
Dear Justin,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 – Hervorragend

Katie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful resort! Really great, small size so everything was close - while still having lots of variety of food and restaurants. Beach and pools were great! Only downside was it was very hard to get chairs. Two of the bars were being renovated while we were there - but we got great service from servers coming around the beach / pool.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Web Relations am 25. Mai 2024
Dear Katie,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 – Hervorragend

Phillip

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Ever
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Web Relations am 25. Mai 2024
Dear Philip,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 – Gut

Ariana

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Please with the stay and love the amazing views.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Web Relations am 25. Mai 2024
Dear Ariana,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 – Okay

Maria

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
My walls were dripping water, the bathroom walls were run down, the faucet and shower handles were difficult to turn. This place is not luxe at all!
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Web Relations am 25. Mai 2024
Dear Maria,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 – Hervorragend

Fabian

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful resort was skeptical about staying anywhere in Cancun and this place was beautiful and safe staff was amazing and nice quick room service or when you need new towels they’re on it bar staff was Amazing. Pool staff was nice and quick with drinks overall amazing stay
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Web Relations am 25. Mai 2024
Dear Fabian,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 – Okay

Genady, Muscle Shoals

Mit der Familie gereist
Gut: Personal & Service
Hotel is very small. we liked that room key integrated with wrist bracelet - very convenient. You may order food in room - included in the package and very convenient.
Aufenthalt von 8 Nächten im Mai 2024
Antwort von Web Relations am 25. Mai 2024
Dear Genady,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 – Hervorragend

Zakiyyah

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I had a great stay celebrating Mother’s Day weekend. It was amazing the specialties restaurants were totally amazing. I must mention my favorite person Erik who went above and beyond to make my stay so memorable. Please do yourself a service and book a Spa treatment. Mario is excellent, professional and treats you with so much respect. The only truth from the reviews is the buffet food was not hot. Again the specialty restaurants made up for that. Although I didn’t have a balcony, I did get a room with a fantastic view, room 331. The windows open up and the breeze and ocean waves sounds was so good. I don’t really have any negative things to say I went to have church on the beach and to commune with God. Shout out to the entertainment in Bar One. Okay, just plan a visit you won’t be disappointed. Oh I did get to look inside the suite and WOW! It was soooooo nice. Book your trip and have an amazing time.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Web Relations am 25. Mai 2024
Dear Zakiyyah,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 – Gut

Faraz

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Service was amazing. Food options were limited to someone who can only eat halal.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Web Relations am 25. Mai 2024
Dear Faraz,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 – Hervorragend

Elvira

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything was great!
Aufenthalt von 8 Nächten im Mai 2024
Antwort von Web Relations am 25. Mai 2024
Dear Elvira,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 – Gut

Ashley

Gut: Sauberkeit und Personal & Service
This was our first time staying at an all-inclusive resort, and we were impressed with the friendliness of all of the staff members. Jacob, a bartender at BAR ONE, was especially awesome. He was very kind and made a really positive impression on both of us. Thank you for making our time extra special, Jacob! And thank you Sandos for an awesome experience!
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Web Relations am 25. Mai 2024
Dear Ashley,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 – Okay

Karim

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
An older property that has been well maintained. Staff at all levels (housekeeping to restaurant) have great customer service and always aiming to please the guest. Food in the resort is disappointing. Not enough seating poolside/beach (majority of seats are gone by 6 am each day). I will consider other resorts in the future.
Aufenthalt von 7 Nächten im April 2024
Antwort von Web Relations am 25. Mai 2024
Dear Karim,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 – Hervorragend

Janessa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Web Relations am 25. Mai 2024
Dear Janessa,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 – Okay

David Ronald

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Older hotel try to sell upgrade rooms try to push time shares on you. Staff were all really nice just time to Reno the place. Don’t think I ever will go back. Food was ok.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Web Relations am 25. Mai 2024
Dear David,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 – Gut

Magda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Web Relations am 25. Mai 2024
Dear Magda,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 – Hervorragend

Jeremy William

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great Place!
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Web Relations am 16. Mai 2024
Dear Jeremy,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 – Okay

Kiranpreet Kaur

Aufenthalt von 5 Nächten im Mai 2024
Antwort von Web Relations am 25. Mai 2024
Dear Guest,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 – Hervorragend

Yenifer

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sandos Cancún was an outstanding experience!! The service, the cleanliness was spotless, lots of activities to do, the spa was a great add-on. Mario and Silvia from the Spa were very professional and provided great service. I highly recommend the Frattini restaurant. It was a great experience starting from decoration, music, amazing food and the service.. top notch! Advel was our server and made the experience even more pleasant. Highly recommended!
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Web Relations am 16. Mai 2024
Dear Yenifer,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 – Hervorragend

RONALD L OHREN

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Web Relations am 16. Mai 2024
Dear Ronald,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 – Hervorragend

Pauline, Richmond

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing
Aufenthalt von 4 Nächten im April 2024
Antwort von Web Relations am 16. Mai 2024
Dear Pauline,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 – Gut

Mario Antonio

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
i really like the access to the beach and the fact that is not as crowded as a public beach.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Web Relations am 16. Mai 2024
Dear Mario,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 – Hervorragend

Adner E

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Espectacular propiedad
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Web Relations am 16. Mai 2024
Dear Adner,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 – Hervorragend

Jury

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, pool are small, but just perfect if what you want is a chill/no crowded resort.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Web Relations am 16. Mai 2024
Dear Jury,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 – Hervorragend

Giuseppe

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly and helpful staff
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Web Relations am 16. Mai 2024
Dear Giuseppe,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 – Hervorragend

Gary

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love everything about the hotel
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Web Relations am 16. Mai 2024
Dear Gary,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 – Hervorragend

Michelle

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Web Relations am 16. Mai 2024
Dear Michelle,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 – Hervorragend

Jorge Gonzalo

Gut: Ausstattung
Very nice place!
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Web Relations am 16. Mai 2024
Dear Jorge,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 – Okay

Kateryna

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
It was good, however it’s very outdated and it’s very sales-y. Best for short & chill trips.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Web Relations am 12. Mai 2024
Dear Kateryna,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

2/10 – Ungenügend

Priscilla

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
I never post reviews but I wanted to warn everyone about our terrible experience here. My fiancé and I came to enjoy a vacation and possibly tour the venue option here for our wedding. The pictures online are very false. Our first day, no AC in our room. The shower would over fill. Due to the construction of how the building was made. We went to the buffet the first night and my goodness, the food options were terrible. I am glad they did change our room after complaint, but same thing with the shower. Due to our first night here, we decided this isn’t the place we would want for our wedding and the stay of our family. The poor construction of this building. Out dated furniture. I do not recommend sandos cancun. We ended staying out of the resort more due to lack of food and the bar in the resort being closed. Pointless resort.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Web Relations am 16. Mai 2024
Dear Priscilla,We appreciate the time you have taken to write your review about your recent stay in Sandos Cancún.Our guest’s comments give us important feedback on our performance and provide us with great ideas on how to improve. We truly appreciate the time you gave us to talk to us, and the opportunity to change the perspective of our service, as our goal is not only to make our guests return, but also to make you feel comfortable as you are here to relax in a stress free environment.Thank you for adding very generous remarks of the positive sides of your stay with us and mentioning the services that made your stay more comfortable.Sincerely,Web Relations Sandos Cancun

10/10 – Hervorragend

Jasmina

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great resort with great stuff. Everyone is super friendly. Great and amazing service was by Jose from Zango and St. Trop - that kid was always happy to help and provide best service and most importantly he is very positive and always smiling Levy from Zango very professional and friendly I need to mention Angel waiter from the beach Fausto from St. Trop was nice and helpful Rocio as well Evert from beach and swimming pool (very hard working person in this hotel) Eddie from the swimming pool super fun, helpful and professional Eleazar from massage super cool Dani from pool activities was super cute and fun Reyes Tec Manager from the front desk was the best, most helpful and professional Thank you to all off them . They really did there best to make our vacation the best possible
Antwort von Web Relations am 12. Mai 2024
Dear Jasmina,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 – Gut

SIAMPHAYPHET PHET

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The staff was very friendly, attentive and helpful. Liked the different activity nights. The mini bar was stocked daily with water, beer, juice and sodas. The building and room need updates but overall, the hotel was clean.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Web Relations am 12. Mai 2024
Dear Sia,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 – Gut

Viviana

Gut: Personal & Service und Zustand der Unterkunft
I would like to recognize the staff in the front desk. You guys are amazing
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Web Relations am 12. Mai 2024
Dear Viviana,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 – Hervorragend

Baljinder

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im April 2024
Antwort von Web Relations am 12. Mai 2024
Dear Baljinder,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 – Hervorragend

Firuza

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stayed 7 nights. Staff very good and attentive.The best food in the Zango Buffet and kitchen workers as well was very nice and friendly. Definitely come back again and recommend to my friends and family.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Web Relations am 9. Mai 2024
Dear Firuza,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 – Hervorragend

Stephanie Berdúo, Guatemala

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fue una buena experiencia de hotel, muy lindo, tranquilo, sólo la comida no era muy variada
Aufenthalt von 3 Nächten im März 2024
Antwort von Web Relations am 9. Mai 2024
Dear Stephanie,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 – Gut

Jodine Ann

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
We upgraded to get another restaurant included by the pool (St Troph) which we were glad we did. Open air, great view and excellent food. Our upgrade included a room with a water view and it overlooked the pool, large with a sofa, king bed and drawers for my clothes, husband used the closet. Overlooking the pool though can be loud at times so keep that in mind. The a la carte restaurants are very good, tepankayi, Italian and the masquerade dinner especially was excellent. If you want a chais lounge or cabanas you have to get out way early as they get claimed by others quickly by placing the blue beach towels on there. We lost one cabana one day because someone just took it themselves. Bring a book you don’t care about to place with your towel would help. Entertainment was good inside and by the pools, but very loud. We found ourselves down by the beach because it was quieter. Yoga on the beach each morning was nice too. Thanks to all the great staff at Sandos! Itzel, Danna, Abraham, Carlos, Dani, Inka and Ivan just to name a few!
Aufenthalt von 7 Nächten im April 2024
Antwort von Web Relations am 9. Mai 2024
Dear Jodine,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

4/10 – Schlecht

Santiago

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
My room was licking for the air conditioner, I asked for a new room, and they said no because there booked, and they never fixed the problem
Aufenthalt von 4 Nächten im April 2024
Antwort von Web Relations am 16. Mai 2024
Dear Santiago,We appreciate the time you have taken to write your review about your recent stay in Sandos Cancún.Our guest’s comments give us important feedback on our performance and provide us with great ideas on how to improve. We truly appreciate the time you gave us to talk to us, and the opportunity to change the perspective of our service, as our goal is not only to make our guests return, but also to make you feel comfortable as you are here to relax in a stress free environment.Thank you for adding very generous remarks of the positive sides of your stay with us and mentioning the services that made your stay more comfortable.Sincerely,Web Relations Sandos Cancun

6/10 – Okay

Chadi

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The entertainment team was great (daniel, danna, abraham, alex, charlie, itzel, eddie). They make the staying very nice and pleasant. The facilities are old and they are not reflecting the photos and the price that you are paying. The staff in general are very nice and the food is ok, nothing overboard. It was my first experience in the cancun hotel zone and for the same price you can get better in Rivera maya.
Aufenthalt von 7 Nächten im April 2024
Antwort von Web Relations am 6. Mai 2024
Dear Guest,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 – Hervorragend

Carlos

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Weddings were very disruptive to sleep. Music was loud and could not sleep as they were right outside our balcony. We had early morning excursions and could not rest on 2 of the 4 nights we stayed there until weddings were over. Food options we’re the same day after day. We qualified for room upgrade via Expedia Hold membership but said we could not get it. We did not want to go through a 90 minute property presentation so did not get upgrade. Room was never swept or mopped.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Web Relations am 6. Mai 2024
Dear Guest,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun