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Bewertungen von Pavilion on Northbourne

4.5 out of 5
Pavilion on Northbourne
242 Northbourne Avenue, Dickson, ACT

Bewertungen

8,4

Sehr gut

554 von insgesamt 1209 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
440 von insgesamt 1209 Gästebewertungen haben eine Bewertung von 8 - Gut" "
126 von insgesamt 1209 Gästebewertungen haben eine Bewertung von 6 - Okay" "
53 von insgesamt 1209 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
36 von insgesamt 1209 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

9,0/10

Personal & Service

8,2/10

Ausstattung

8,0/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Oliver

Mit dem Partner gereist
Gut: Ausstattung
Aufenthalt von 3 Nächten im Januar 2024

10/10 – Hervorragend

Denise

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very comfortable bed
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Noula

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

maria

Mit der Familie gereist
Gut: Personal & Service
Liked: quiet, friendly reception staff. easy access to room. Reception staff quick to respond to request for help. Light rail stop almost in front of property so could travel easily. Did not like: ignored at restaurant- area when I went to ask a question. Room cleanliness so so- food marks on light switch there before we arrived and still there 2 days later. floor in bathroom had visible marks (sticky blobs) there from before we arrived. Would have been nice to have a biscuit or two waiting for when we checked in to have with our coffee as those without cars could not go immediately shopping. broken glass near front entrance in the shrub not noticed or removed. Maybe someone doing a check of the surrounds twice daily? only takes a few minutes.
Aufenthalt von 2 Nächten im April 2024

4/10 – Schlecht

Ophelia

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
I can hear my next room tv show while sleeping, and even worse I can hear the water pipe noise when my upstairs using water...
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Georgina

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to stay, comfy beds though small bathroom, lovely downstairs seating with the plants, we’ll be back
Aufenthalt von 2 Nächten im April 2024

6/10 – Okay

Brian

Gut: Sauberkeit und Personal & Service
A bit tired but did the job.
Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Charles

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
A tired-looking hotel in need of a rejuvenation
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Raymond, Sydney

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Very good location to stay. Whilst dated the rooms were clean good sized . The staff were helpful the check in / out was easy . Parking was close .
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

robert

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Quick and easy check in
Aufenthalt von 2 Nächten im März 2024

10/10 – Hervorragend

Matthew

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I really liked the ambience of Pavilion on Northbourne. You walk in and are greeted by a lovely atrium bar and cafe, surrounded by lush greenery and plants. It's a great place to have your morning breakfast, a drink with a friend. The pool is also conveniently located if you feel like a refreshing dip on a cold Canberra morning! Logistics-wise, its also just a few minutes walk from the Light Rail which takes you into Canberra City with ease.
Aufenthalt von 3 Nächten im März 2024

10/10 – Hervorragend

Naoto

Gut: Sauberkeit, Personal & Service und Ausstattung
Overall it was a great experience. Only thing that I don't really like is the amenities. There was no teeth brushing, facial soap, slippers.
Aufenthalt von 2 Nächten im März 2024

8/10 – Gut

Andy

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Property is a bit dated but staff are (mostly) nice. Coffee is awful.
Aufenthalt von 2 Nächten im März 2024

8/10 – Gut

Rochelle

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Well located property. Walking distance to shops. Well presented and good dining options.
Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

LaVerne

Aufenthalt von 2 Nächten im März 2024

4/10 – Schlecht

George

Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Asking a couple questions at the check in I was told there was a list in my room that would answer all my questions. Really? So personal interaction is not part of the hotel experience any more? Well, I hadn’t seen rude until I arrived at breakfast. They make you prebook the night before to save $5 off the $29 price tag. What they don’t tell you is that coffee is not included. There is some brown coffee-like liquid included and when I told the staff it needed refilling they took me back to it and kept pressing it violently, to show me that there were still three drops left. They did refill it eventually. They didn’t need to be rude about it. Breakfast had all the usuals but it didn’t taste good. The “gym” is a small windowless room with maybe five machines. I specifically looked for a hotel with a gym and this is not acceptable. The pool was fine. The balcony attached to my room was filthy. The room itself is well-sized and nice. So is the shower. What I didn’t like is that the aircon was either freezing or heating. It couldn’t be turned off and was a little too noisy for my liking. All in all, I can find a decent room for that price at any hotel and this one doesn’t deliver on service, food or extras. Do not recommend.
Antwort von Dan Brophy am 14. März 2024
Hi George. Thank you for taking the time to share your feedback. I was truly disheartened to read your review and want to apologize for not meeting your expectations. Please know that we take all guest feedback very seriously and will be reviewing the details with staff to ensure we do better next time. If you’re willing to give us another shot when you’re back in town, please reach out directly as I would love to personally oversee your stay. I know we can do better and I want to prove it. Thank you.

10/10 – Hervorragend

Jane

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent customer service. Good location. Room facilities are bit outdated and the bathroom is small. Love the courtyard which is the best for relaxing after a long busy day out.
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Terry

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy check in process and clean room. Was close to light rail stop and had a happy hour at the bar on weekdays 4-6pm.
Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

Francis

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient as can take light rail into city centre. Rooms are clean and comfortable. The Wifi in the room on ground floor not good. Reported this to staff on check out.
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Peter

Mit dem Partner gereist
Service was very good
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Alex

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stayed here many times. Convenience
Aufenthalt von 1 Nacht im Februar 2024

4/10 – Schlecht

Michael

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
I did not like being told at 1.45pm that room is not yet ready (which it was) and I had to wait till 2pm to check-in. It was a silly and anti-service attitude, when I could have easily been checked in straight away. I was told to come back in 15 minutes and when I did, other people were checking in, meaning a further wait. While not a big deal it was unnecessarily poor attitude of the staff, all other places I have ever been to are more than happy to check in early, if room is available (which it was). Totally understand if it isn't...also it wasn't as if the check in clerk was doing anything else, he just stood there till 2pm when he started to let people check in...my first but definitely last time I am staying at the Pavilion
Aufenthalt von 1 Nacht im Februar 2024

6/10 – Okay

Gayle

Gut: Sauberkeit und Personal & Service
Bed & pillow were very comfortable. Room was very very stuffy. Not good for sleeping. Bathroom was antique & small.
Aufenthalt von 2 Nächten im Februar 2024

6/10 – Okay

Ross

Mit einer Gruppe gereist
If there is a wedding or a function then parking is near impossible in there car park as I had to park on the street behind the building
Aufenthalt von 1 Nacht im Februar 2024

2/10 – Ungenügend

Don

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
It is pretty sad when a hotel keeps the noisy guest and forces a mother and her 12 year old son to leave the property and sleep in their car in a park due to the ongoing noise and banging which was scaring our 12yo. An exciting trip to Canberra to compete at the Annual Show ruined with a nightmare stay.and no sleep.
Aufenthalt von 1 Nacht im Februar 2024

4/10 – Schlecht

Lea

The noise outside my room was ongoing and annoying. The food was appalling but the front of house staff were accommodating.
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Irina

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice, clean place . Friendly staff I will be back
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Brian

Aufenthalt von 1 Nacht im Februar 2024

6/10 – Okay

Paul

Mit der Familie gereist
Hotel review
Hotel in a good location.May need some updates the rooms are a Little old.
Aufenthalt von 2 Nächten im Februar 2024

8/10 – Gut

Graeme

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Friendly staff
Aufenthalt von 3 Nächten im Februar 2024

8/10 – Gut

Marianne

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very good room and location.
Aufenthalt von 3 Nächten im Februar 2024

10/10 – Hervorragend

Raymond

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Pavillion was great
Aufenthalt von 2 Nächten im Februar 2024

8/10 – Gut

Gerard

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
A great option
Aufenthalt von 2 Nächten im Februar 2024

10/10 – Hervorragend

Glenn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff are always helpful...easy check in.
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Clinton

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The easy free parking and onsite restaurant were highlights
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Christina

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Joanna

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Check-in staff member was very brusque - held his hand up when I asked him where parking was as if to stop me asking because that was coming later in his spiel! We ordered room service dinner and it was cold but that may have been because there was a fire alarm at about 10pm and they forgot to warm the food up afterwards. (Not a big problem.) The beds and room were very comfortable. Unfortunately the TV didn’t work and the light in the bathroom flickered like a strobe light but all in all the price of the room was reasonable for a comfortable night’s sleep. Check-out staff was lovely.
Aufenthalt von 1 Nacht im Februar 2024

6/10 – Okay

Kim

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Have stayed here many times before but this time was a negative experience. There was a fire alarm which turned about to be a false alarm. There were no fire wardens giving guests instructions or even checking to see if there were any guests who may need assistance. The people in the room above were extremely noisy all hours of the day & night.
Aufenthalt von 2 Nächten im Februar 2024

10/10 – Hervorragend

Glen

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel was very conveniently located for me. The staff were all very pleasant and efficient which was a huge plus.
Aufenthalt von 2 Nächten im Februar 2024

8/10 – Gut

David

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Whilst convenient location and overall good amenities, our stay was let down by a serious safety breach. On our first night, the fire alarm went off early evening and a strong burning smell was detected. My wife and I quickly vacated using the stairs. YET NOT one single staff member/designated Fire Warden (who should have been attired with labelled fluro vest and helmet) appeared or to give directions to an evacuation area. A muffled voice of non-English background announcement was heard once but no one could understand it. And guests in out building did not evacuate because there was no directions. We gave advice to them but confusion reigned. It was a shambles and breached all current fire regulations of national safety. Upon finding staff in the main foyer and the alarm still ringing, we were advised to return to our rooms as they had to wait for the fire authorities to arrive. We remained in the car park assuming it was the muster station. This procedure by your accommodation and staff was a serious and major concern with a major investigation warranted!
Aufenthalt von 2 Nächten im Februar 2024

10/10 – Hervorragend

Joseph

Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Ayah

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The stay was great, I felt very comfortable in my room. It was clean and had basically all I needed. It smelled very clean as well. Very good value for the price I paid. The pool was wonderful, and it is right next to the tram line a few minutes out of the centre city. It had 24-hours room service, and I felt safe leaving my bags there on my last day after checking out. It was a safe area. The hotel can get noisy in the afternoon but was absolutely peaceful in the evening. The coffee from the cafe could have been stronger. I would book again!
Aufenthalt von 3 Nächten im Februar 2024

8/10 – Gut

Bruce

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Would not hesitate to stay again
Aufenthalt von 3 Nächten im Januar 2024

10/10 – Hervorragend

GUANG

Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

Pamela

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Januar 2024

6/10 – Okay

Prasad

Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Adam

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good friendly service, well presented hotel
Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

Peter

Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

Ian

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2024

8/10 – Gut

Noel

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Well located. Attentive staff. Would benefit from sprucing up - some faciliities are a bit tired.
Aufenthalt von 2 Nächten im Januar 2024