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Reviews of Comfort Inn Camp Verde I-17

2.5 out of 5
Comfort Inn Camp Verde I-17
340 N Goswick Way, Camp Verde, AZ

Reviews

7.6

Good

Rating 10 - Excellent. 339 out of 1003 reviews" "
Rating 8 - Good. 332 out of 1003 reviews" "
Rating 6 - Okay. 163 out of 1003 reviews" "
Rating 4 - Poor. 87 out of 1003 reviews" "
Rating 2 - Terrible. 82 out of 1003 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Liked: Staff & service, property conditions & facilities
Personal muy atento a lo q los clientes ocupaban
Stayed 1 night in May 2024

8/10 Good

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good lovation
Stayed 2 nights in Apr 2024

10/10 Excellent

Moses, Daly City

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was super clean. Bed was very comfy. Breakfast had a good variety. Staff were very nice and easy to communicate with. Only thing I didn't like about the room was the fact that the blinds did not close. It was very bright in the morning and it made sleeping in a bit difficult. I hope management fixes this issue asap.
Stayed 1 night in May 2024

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the freeway to both Flagstaff and Cottonwood.
Stayed 1 night in May 2024

10/10 Excellent

Gloria

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff
Stayed 7 nights in Apr 2024

2/10 Terrible

savannah

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was amazing. Overall property was not, didn’t have my reservation, room was dirty, no house keeping, pool and hot tub “closed” and dirty
Stayed 4 nights in Apr 2024

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is convenient to the highway which is basically what we needed for the night. There are a couple of fast food restaurants and a Starbucks close. Great if you're passing through on your way to the Grand Canyon. We did visit Jerome during our stay which is close and worth seeing while you're there.
Stayed 1 night in Apr 2024

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk made cookies for us.......but when I was leaving this morning at 7am ,the trash can by the front entrance was full and running over....not a good look
Stayed 1 night in Apr 2024

6/10 Okay

Jessica

Liked: Staff & service
Disliked: Property conditions & facilities
It was fine
Stayed 1 night in Apr 2024

8/10 Good

LIRON

Liked: Staff & service, property conditions & facilities
it was great to the price
Stayed 2 nights in Apr 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service
Very dated rooms clean but ready for update
Stayed 1 night in Apr 2024

8/10 Good

Lawrence

All good.
Stayed 1 night in Apr 2024

8/10 Good

Kristine, Henderson

Stayed 2 nights in Apr 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly nice place
Stayed 1 night in Apr 2024

8/10 Good

Bailey

Travelled with group
Liked: Cleanliness, staff & service, amenities
The ice machine unfortunately wasn’t working while we were there. The hot tub wasn’t working as well. It was a good place to stay, those two things were the only things we had issues with.
Stayed 3 nights in Apr 2024

8/10 Good

Linda, New Iberia

Liked: Cleanliness, staff & service
Breakfast was ok and convenient, bed was comfortable. Front desk was friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Great people easy to find. Very clean
Stayed 1 night in Apr 2024

8/10 Good

Irina, Belmont

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Good location. Not bad motel, just water in the shower was very yellow, we didn’t use it because it didn’t look very safe((
Stayed 1 night in Apr 2024

10/10 Excellent

Sonny

Liked: Cleanliness, property conditions & facilities
i like it all
Stayed 2 nights in Mar 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast on Thursday, April 4th was wonderful. A warm breakfast, (eggs and such) on Friday, April 5th was missing. That's a huge no bueno.
Stayed 2 nights in Apr 2024

6/10 Okay

nick

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Need some TLC. A bit run down. Still functioning. Price bring up its value. Breakfast is very limited. However there is a star Buck across the street. We stay for 4 nights. Our room did not get refresh. They are short on staff. The main dryer broke so I guess they are short of sheets.
Stayed 4 nights in Apr 2024

6/10 Okay

Lorena, Hialeah

Travelled with family
Liked: Staff & service
Disliked: Amenities
Affordable price close to Sedona. 30 minute drive.
Stayed 3 nights in Mar 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay & very reasonably priced.
Stayed 1 night in Mar 2024

8/10 Good

Sherrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking easy, check in fast and easy, bed was comfortable, breakfast was typical for this kind of hotel, and staff were wonderful! Walls are thin, the man next door was loud on his phone and had his TV on very loud for way too long. Wasn't there long enough use the amenities.
Stayed 1 night in Mar 2024

4/10 Poor

Jim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was very "dated" and showed wear and tear. The first room we were assigned had a non-functioning toilet. We were told that someone would be in to deal with it, but after waiting for about 20 min. I went down to the desk where the attendant let me know the maintenance person had gone home. So we then moved to another room that was satisfactory, but showed it age.
Stayed 1 night in Mar 2024
Response from Naomi (GM) on 2 Apr 2024
Good afternoon Jim, Our hotel is very dated and I am doing my best to bring it back to life. I just recently took over as the GM and am trying to change things such as Agents plunging the toilets versus you. That one doesn't make much sense to me and I will be following up with those agents. Best wishes,

6/10 Okay

Claudia

Travelled with family
Did not like that not once on the days that I stayed in this hotel did they do housekeeping and issue with getting an extra shower towel.
Stayed 4 nights in Mar 2024

6/10 Okay

Barbara

Liked: Amenities
Disliked: Property conditions & facilities
Number one. The toilet was overflowing and we called them and they punched it and then gave us the plunger and showed us how to turn off the water in case it happened again. I didn't pay money for hotel room to plunge the toilet there. They should have switched me to another room. The bathtub plug doesn't work. It's just run down. Now the staff was wonderful. The breakfast was good and overall the room itself was clean
Stayed 1 night in Mar 2024

10/10 Excellent

Ursula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in very convenient.
Stayed 1 night in Mar 2024

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 2 nights in Mar 2024

4/10 Poor

Yanni

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Check in was delayed a little bit because they were short staffed of employees. The next day breakfast didn't happen because the employee didnt show up, but yet there were two employees at the front lobby just sitting there.
Stayed 1 night in Mar 2024

6/10 Okay

Robyn

Disliked: Staff & service
No where on website was it mentioned hot tub / pool was not working or heated. Last morning no breakfast was available and no explanation as to why.
Stayed 2 nights in Mar 2024

6/10 Okay

Jesse

Travelled with family
There is a self serve quarter operated clothes washer and dryer
Stayed 2 nights in Mar 2024

4/10 Poor

Jeannette A

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The front seat staff was kind, breakfast was nice (minimal seating), and the parking area was had several cameras all around, but once you got past the lobby all you saw was a place falling apart and dirty common areas (laundry room, hallways, lobby in each floor, stairwell. The only common area that was kept clean was the breakfast room. Staff areas were in full display. Trash cans in all areas were full at all times. The rooms were not the cleanest, but the beds had fresh sheets and no bed bugs (I checked). The bathroom and sink walls were gross. The floors felt sticky. My family of 4 were not given enough towels (we only got two) so we went to request more and we couldn’t even get towels for all of us until the next day. We were not the only ones asking for extra towels either. We stayed 4 nights and the room was never cleaned even when we requested a cleaning. Said they clean every 3rd day. Very disappointed with this hotel.
Stayed 4 nights in Mar 2024

4/10 Poor

Christie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So far our stay has not been good. The wifi is horrible, the elevator is scary, something is wrong with the toilet so they sent us a plunger. 2 staff members said we could move to possibly get better wifi but then were told by another staff member that we couldn’t.

8/10 Good

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, pleasant and well maintained. The only downside was that the heated pool was closed but not advertised as such.
Stayed 1 night in Mar 2024

6/10 Okay

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Lisa, Redmond

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hot tub was not operational. Said it was seasonal when we got there but Expedia did not relect that
Stayed 3 nights in Mar 2024

6/10 Okay

Lukas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Leaky focuet in the room kept me up
Stayed 1 night in Mar 2024

6/10 Okay

Jacob

It was fine. Just needed a place to crash. Convenient location.
Stayed 1 night in Mar 2024

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and accommodating. Our room was found to be immaculate. Even if we were planning to stay in this area for several days, the Comfort Inn would be a good choice.
Stayed 1 night in Mar 2024

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Darin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024

2/10 Terrible

Sandi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not ready at 3:00 PM check in so we had to choose 3rd floor room that was ready but the elevator wasn't working so my 75 year old husband had to walk up three flights of stairs with dementia and Parkinson's which was extremely hard after a long long drive
Stayed 1 night in Mar 2024
Response from Naomi Goodman on 5 Mar 2024
Sandi, On behalf of the entire staff, I apologize that you had that experience. It was a terrible thing that our elevator went down and during your visit. We are getting this repaired now and understand of the importance of having this operational. I hope you folks enjoyed Camp Verde and encourage you to return on better terms. Best wishes,

8/10 Good

Bridget

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast!
Stayed 1 night in Mar 2024
Response from Naomi Goodman on 5 Mar 2024
Bridget, Thank you for taking time to let us know how you enjoyed our breakfast. The muffins are my favorite. We hope to serve you again in the future. Best wishes,

8/10 Good

Darshana

Liked: Staff & service, amenities
Good location if you are going to Phoenix or Sedona. Doesn’t have much options but Denny’s and some other fast food options are at walkable distance. Breakfast could have been better but it was pretty good stay given price and location.
Stayed 1 night in Feb 2024

6/10 Okay

Trisha

Liked: Amenities
One room smelt of smoke. Window wouldnt not lock. Sink wouldn't drain.
Stayed 1 night in Feb 2024
Response from GM on 27 Feb 2024
Trisha,On behalf on all employees and myself, I apologize that your room was not to expectations. We do not allow guests to smoke on property and that is disheartening to hear your experienced the aftermath of someone doing that. I would hope that if given another opportunity to host you, we would exceed your expectations. Best wishes,Naomi

4/10 Poor

cindy, Flagstaff

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on 27 Feb 2024
Cindy,I apologize on behalf of myself and the staff that our hotel did not meet your expectations and hope that in the future we can better serve you. Best wishes,Naomi

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Mostly a great stay and very comfortable. I think the ceilings in the room could use some attention. Cobwebs and quite a bit of dust, but that's also AZ for you. Very friendly and helpful staff!
Stayed 2 nights in Feb 2024