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Bewertungen von Villa del Arco Beach Resort & Spa Cabo San Lucas

4 out of 5
Villa del Arco Beach Resort & Spa Cabo San Lucas
Camino Viejo a San José Km. 0.5, Col. E, Cabo San Lucas, BCS

Bewertungen

8,6

Hervorragend

542 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
269 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
106 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
52 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
33 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

8,6/10

Personal & Service

9,0/10

Ausstattung

9,2/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Franz, Rosenheim, Deutschland

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel in Toplage mit super Meerblick
Suiten im Erdgeschoss nach Westen haben in der Gartenanlage mehrere Jacuzzi mit ca. 38°C. Abends sehr schön, um den Sonnenuntergang zu genießen. Hotelanlage sehr gepflegt und sauber, Wasser in den Pools sehr warm und Personal extrem freundlich, besonders nach einemn kleinem Tip :-) All Inclusive lohnt nicht unbedingt, die Preise sind nicht überteuert.

8/10 – Gut

Roman

Gut: Sauberkeit und Zustand der Unterkunft
Demasiado caro para lo que ofrecen.
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Dominique Richard, General Manager, Villa del Arco am 25. Mai 2024
Dear Roman,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

6/10 – Okay

Jennifer, San Diego

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
The property was okay. Didn’t love didn’t hate. Not sure we will be back.
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Dominique Richard, General Manager, Villa del Arco am 23. Mai 2024
Dear Jennifer, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

6/10 – Okay

marti

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The property was beautiful. Unfortunately it’s a family-friendly resort filled with noisy kids who kept us up every night banging doors and running amok. The other big issue we had was the constant requirement of signing for every single order, even though this resort is an all inclusive. Every meal, every drink, you’re signing a receipt so the wait staff can get a tip. They follow you down to the beach or go directly to your room to make sure you sign for any service. At the all inclusives we’ve experienced, we’ve tipped with cash after service and never saw a bill, which made for a more relaxing experience. Lastly, we were accosted by hawkers at every turn once we left the hotel. You couldn’t walk a few yards without someone trying to hustle you into buying something. After a while it gets very aggravating. Not my idea of a relaxing get away.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Dominique Richard, General Manager, Villa del Arco am 14. Mai 2024
Dear Marti, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 – Hervorragend

Mike Egter van

Gut: Zustand der Unterkunft
Aufenthalt von 6 Nächten im April 2024
Antwort von Naúm Morán am 8. Mai 2024
Dear Mike Egter Van:Thank you for allowing us the opportunity of hosting you at Villa del Palmar Los Cabos and for taking the time to give us your kind rating.We are very glad to read that we were able to fulfill your expectations and that you appreciate the friendly service provided by our very committed staff. It will be an honor to welcome you back soon and offer you, our sincere hospitality.Kind regards,

10/10 – Hervorragend

Graeme

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very Relaxing , 1 Bed apartment for 3 and a baby was perfect for our long weekend , pool was reallly nice for the baby temp was great , food was really good quality , supwe clean and helpfull staff
Aufenthalt von 2 Nächten im April 2024
Antwort von Dominique Richard, General Manager, Villa del Arco am 6. Mai 2024
Dear Graeme,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Hervorragend

Connie, Mountain View

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was incredibly friendly and helpful. I was ill while their and they arranged for a in-room visit by local doctors and then followed up repeatedly in the days afterward to see how I was feeling and ask if I needed anything. They could not have been more thoughtful and caring. The property is also fantastic and the food was excellent.
Aufenthalt von 5 Nächten im April 2024
Antwort von Dominique Richard, General Manager, Villa del Arco am 29. Apr. 2024
Dear Connie, Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. Your rating inspires us to keep making our guests' satisfaction possible. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Hervorragend

Christopher

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Was a beautiful property with kind and professional staff! Might be nice to slowly update the rooms and have complimentary more accessible with longer durations!
Aufenthalt von 4 Nächten im April 2024
Antwort von Roberto Gómez am 17. Apr. 2024
Dear Christopher,Thank you for allowing us the opportunity of hosting you at Villa del Palmar Los Cabos and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job talking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Villa del Palmar Los Cabos to welcome you back soon and offer you, our hospitality.Kind regards,

10/10 – Hervorragend

David

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Drinks were filled half way when I asked without ice Not right
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Dominique Richard, General Manager, Villa del Arco am 5. Apr. 2024
Dear David,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 – Gut

Indiana

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff at spa and restaurants were wonderful. The concierge services were a little frustrating. The property is very clean but starting to be a little run down. An elevator was being repaired. Location is amazing. Taxi service is readily available. Property feels very safe and security is tight.
Aufenthalt von 3 Nächten im März 2024
Antwort von Dominique Richard, General Manager, Villa del Arco am 27. März 2024
Dear Indiana,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Hervorragend

Peter C

Aufenthalt von 7 Nächten im Februar 2024
Antwort von Dominique Richard, General Manager, Villa del Arco am 26. Feb. 2024
Dear Peter C,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Hervorragend

Bradley

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The place was great. Love the new umbrellas and cushions
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Dominique Richard, General Manager, Villa del Arco am 21. Feb. 2024
Dear Bradley,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Hervorragend

Tara

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Always enjoy staying at Villa Del Arco. Friendly staff, clean and nice pools. Wonderful breakfast buffet
Aufenthalt von 7 Nächten im Januar 2024
Antwort von Dominique Richard, General Manager, Villa del Arco am 30. Jan. 2024
Dear Tara,Thank you for allowing us the opportunity of hosting you at the Villa del Arco Beach Resort & Spa and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Villa del Arco Beach Resort & Spa to welcome you back soon and offer you, our hospitality.Kind regards,

10/10 – Hervorragend

Diane

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful room
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 8. Jan. 2024
Dear Diane,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 – Gut

michael, mantoloking

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything at this hotel was fine .. We would stay there again.. . .
Aufenthalt von 7 Nächten im Dezember 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 8. Jan. 2024
Dear Michael,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

6/10 – Okay

Wanxia

Gut: Sauberkeit
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 28. Dez. 2023
Dear Wanxia, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 – Hervorragend

Patrick

Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 28. Dez. 2023
Dear PatrickThank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 – Gut

Sirisha

Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 28. Dez. 2023
Dear SirishaThank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

2/10 – Ungenügend

Troy

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Stay away from Villia de Arco
We had no water for two days of our stay free massage wae 24.00 many items on menu had no price Concierge was no help at all. Management would not offer anything for the 2 days of no water will not stay here again, stay away.!!! Spend your money elsewhere there is a lot of great resorts down here
Aufenthalt von 10 Nächten im Dezember 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 15. Dez. 2023
Dear Troy,Thank you very much for your comment we apologize for the 5 hour water shut down to repair an urgent pipe burst affecting our entire property, this has now been resolved. We also thank you for your comments on the 24 charge for the spa promotion. in the promotion information it is clearly stated that tips and service charge are not included. Regards

8/10 – Gut

Nicholas Ryan, Sedro Woolley

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 10 Nächten im November 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 8. Dez. 2023
Dear Nicholas Ryan Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 – Gut

Alfredo

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was well-maintained and very clean.
Aufenthalt von 7 Nächten im November 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 8. Dez. 2023
Dear Alfredo Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Hervorragend

Doug

Aufenthalt von 4 Nächten im November 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 28. Dez. 2023
Dear Doug,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 – Gut

Jeanette

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hotel has OUTSTANDING service!!!! Probably the best we’ve experienced in Cabo and we travel there at least 5 times a year. This was the first time at this resort and we absolutely loved it. Only complaint would be the shower. No pressure and a consistent scaulding hot to freezing cold. Other than that, we HIGHLY recommend!!!!!!
Aufenthalt von 7 Nächten im November 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 30. Nov. 2023
Dear JeanetteThank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 – Gut

John David

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Absolutely excellent food. Very cooperative staff. First night, got no sleep due to the noise level. Guests should be aware, the rooms are NOT soundproofed in any way. Every noise is reverberated into the rooms and the doors are not soft close so they slam at all hours. But, pool fantastic.
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 24. Okt. 2023
Dear John David,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Hervorragend

Kirsten

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
From the second we arrived it was beautiful! The woman (Leydey?) upgraded us to an room! The room and view was gorgeous!! The weather wasn’t perfect but everything else was! I highly recommend Villa Del Arco!!
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 13. Okt. 2023
Dear Kirsten, Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. Your rating inspires us to keep making our guests' satisfaction possible. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Hervorragend

James

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love this place. Go at least two times per year
Aufenthalt von 11 Nächten im September 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 28. Sept. 2023
Dear Crystal Smith,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 – Hervorragend

Susan Marie

Love this place. It's quiet and very safe. Staff is the best
Aufenthalt von 4 Nächten im September 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 28. Sept. 2023
Dear Susan Marie,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 – Hervorragend

Nahomy

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel restaurants staff
Aufenthalt von 2 Nächten im September 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 5. Sept. 2023
Dear Nahomy,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 – Hervorragend

Douglas

Aufenthalt von 1 Nacht im August 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 12. Sept. 2023
Dear Douglas,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

6/10 – Okay

Sukhraj

Gut: Sauberkeit und Personal & Service
Aufenthalt von 6 Nächten im Juli 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 7. Aug. 2023
Dear Sukhraj, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

8/10 – Gut

Federico

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Pool
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 3. Aug. 2023
Dear Federico,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 – Hervorragend

Robert D, Valley Village

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 8 Nächten im Juli 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 31. Juli 2023
Dear Robert D,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Hervorragend

Kelly

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
2nd time staying there & it’s wonderful!
Aufenthalt von 4 Nächten im Juli 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 28. Juli 2023
Dear Kelly, Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. Your rating inspires us to keep making our guests' satisfaction possible. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 – Gut

Everardo Gutierrez

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I loved the location of this property and that we had access to the property next door, Villa Del Palmar. We had a beautiful view. The drinks and food were a bit pricey but very good. The workers were very polite and attentive. If you charge items to your room make sure you check your charges every other day. We checked ours and noticed charges for breakfast, which we had breakfast included. They took if off after we complained. Also, we hated that we didn't have wifi. They say its included but it's not free. You have to pay ($20 for basic or $50 for faster wifi / per day). My husband complained about it and they said they were doing maintenance to it but afterwards my husband had wifi on his phone for one day (day before we left). As soon as you check in the concierge approach you about a "Welcome package" but its the information on getting cheaper activity packages with the catch of sitting through a timeshare presentation, which they tell you its 90 minutes but it ends up being longer depending if you show interest.
Aufenthalt von 4 Nächten im Juli 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 25. Juli 2023
Dear Everardo Gutierrez,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

6/10 – Okay

Micaela

Mit der Familie gereist
Gut: Sauberkeit
Beautiful place, friendly and pleasant service.
Aufenthalt von 6 Nächten im Juni 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 10. Juli 2023
Dear Micaela,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

6/10 – Okay

Husnal Chirag

Mit der Familie gereist
Gut: Personal & Service
Staff was very friendly. We had a one bedroom suite which was roomy and comfortable with 2 kids. Food on the property was real expensive. That being said, the quality of most of the food we had was good. Better doing the all inclusive option as purchasing it at the properly was almost double the cost.
Aufenthalt von 6 Nächten im Juni 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 5. Juli 2023
Dear guest, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 – Hervorragend

Nicholas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property is very clean and overlooks the water and lands end visible from the resort. Sharing the food options with Palmar was great and gave us a more options. The little market is convenient as we opted to forgo the AI as we were off property most mornings and afternoons. Rooms are comfortable with great views. Downtown is about a mile walk or a quick Uber/taxi ride.
Aufenthalt von 4 Nächten im Juni 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 5. Juli 2023
Dear Nicholas,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.Your rating inspires us to keep making our guests' satisfaction possible.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 – Hervorragend

Yvonne

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent property, very clean
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 3. Juli 2023
Dear Yvonne,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.Your rating inspires us to keep making our guests' satisfaction possible.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 – Hervorragend

Rick, Rancho Palos Verdes

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place. Many dining choices.
Aufenthalt von 9 Nächten im Juni 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 26. Juni 2023
Dear Rick,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.Your rating inspires us to keep making our guests' satisfaction possible.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 – Hervorragend

Diana

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Resort is beautiful. Steps away from the Beach. Excellent Staff. Definitely would Love to stay there again on my next visit.
Aufenthalt von 5 Nächten im Juni 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 20. Juni 2023
Dear Diana,Thank you for providing us the opportunity of hosting you at Villa del Arco Beach Resort and SpaI am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay.Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for Villa del Arco Beach Resort and Spa to have you back and offer you our sincere hospitality on your next visit.

2/10 – Ungenügend

Findlay

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This might be an issue that only I have run into, but when I was booking this stay I thought I was booking an all-inclusive stay. It was pretty frustrating when I got to the resort and found out that it was not an all-inclusive stay and I'd have to upgrade my room for a substantial amount. We had planned our vacation around being able to eat at the resort. I believe this is an issue with the listing more than the resort itself, the food and stay at the resort were nice. It was just very frustrating to find out we'd need to spend a lot more money when we thought we had booked the all-inclusive stay.
Aufenthalt von 6 Nächten im Juni 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 21. Juni 2023
Dear Findlay, Thank you very much for your comments. As you mention in your comment you made your booking on the expedia platform as a european plan and not an all inclusive room booking this could be either by mistake or a booking engine error from expedia. The resort reserves the booking instructions we receive from expedia and in this case it is a room only booking, which we verified and confirmed with expedia during your check in.We understand that it is not a good experience to arrive and find out that you have made an error during your booking and have to pay for the all inclusive package upon arrival incurring additional fees . We are sorry to read that this has affected your holiday to the extent of rating our property, service and team members as terrible. We hope that your next stay will be more enjoyable.

6/10 – Okay

Nikhil

Aufenthalt von 5 Nächten im Juni 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 20. Juni 2023
Dear Nikhil,We appreciate the time you took to share your experience with us.We are very sorry that in your recent visit we didn't exceed your expectations. Can you please help us with your comments about your stay with us to take into consideration for improve our service and prevent a recurrence again.We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards

10/10 – Hervorragend

Nicole

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good location, clean, friendly staff and a good mix of quiet and fun.
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 12. Juni 2023
Dear Nicole,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.Your rating inspires us to keep making our guests' satisfaction possible.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 – Hervorragend

Ryan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im März 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 12. Juni 2023
Dear Ryan,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.Your rating inspires us to keep making our guests' satisfaction possible.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 – Hervorragend

Sarcout

Aufenthalt von 3 Nächten im Mai 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 24. Juni 2023
Dear Sarcout,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.Your rating inspires us to keep making our guests' satisfaction possible.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

8/10 – Gut

Joe

Aufenthalt von 3 Nächten im Mai 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 21. Juni 2023
Dear Joe,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards

10/10 – Hervorragend

Karen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything was wonderful only part that was frustrating we paid for all inclusive and we were told we can call room series 24/7 to have our room refrigerator re filled and when we call they never came to re-stock our room and when we desperately needed water (it was night time too so everything was closed in the hotel) we couldn’t even get any and the front desk didn’t help so we had no water until we woke up n went to breakfast.
Aufenthalt von 4 Nächten im Mai 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 1. Juni 2023
Dear Karen, Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. Your rating inspires us to keep making our guests' satisfaction possible. With no hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Hervorragend

Rita María del Carmen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excelente propiedad todo muy bien
Aufenthalt von 4 Nächten im Mai 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 26. Mai 2023
Estimada Rita María del Carmen,Gracias por brindarnos la oportunidad de hospedarlo en Villa del Arco y por tomarse el tiempo para compartir su experiencia con nosotros.Su calificación nos inspira a seguir haciendo posible la satisfacción de nuestros huéspedes.Será un honor para Villa del Arco tenerlo de regreso y brindarle nuestra más sincera hospitalidad en su próxima visita.Saludos cordiales,

6/10 – Okay

Yohana

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Personal & Service
It is nice place, the best part is the views. What we didn’t like is that the pools are not all heated so the only one that is gets super crowded. Also it was 4:30pm and our room was not ready. With kids you expect to get in a room as soon as possible
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 23. Mai 2023
Dear Yohana,I appreciate the time you took to share your experience with us.Im very sorry that your recent visit did not go as expected. Your feedback is highly important to us.With no hesitation we will take into consideration your comments to improve our service.We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind Regards,

10/10 – Hervorragend

Frank

Aufenthalt von 3 Nächten im Mai 2023
Antwort von Dominique Richard, General Manager, Villa del Arco am 20. Mai 2023
Dear Frank, Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. Your rating inspires us to keep making our guests' satisfaction possible. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,