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Bewertungen von Residence Inn by Marriott Buffalo Galleria Mall

3 out of 5
Residence Inn by Marriott Buffalo Galleria Mall
107 Anderson Rd, Buffalo, NY

Bewertungen

8,2

Sehr gut

174 von insgesamt 373 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
112 von insgesamt 373 Gästebewertungen haben eine Bewertung von 8 - Gut" "
36 von insgesamt 373 Gästebewertungen haben eine Bewertung von 6 - Okay" "
26 von insgesamt 373 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
25 von insgesamt 373 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,6/10

Personal & Service

8,2/10

Ausstattung

8,0/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

yaling

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Location was great, lots of eateries nearby and central to all activities we had planned. Hotel itself needs updating. Carpet was lifting and stained throughout. One of the bathtubs was crusty so our family of four stuck to one tub though we had two. One of the beds was not made properly, no sheet on the bed yet two fitted sheets left in the closet almost like we were expected to make own beds. Pool was out of order. Breakfast options were lacking but enough for light eaters. All in all, I wasn’t expecting much surprised that the price was so steep for such hotel
Aufenthalt von 2 Nächten im Mai 2024
Antwort von RI am 20. Mai 2024
Thank you for being our guest and bringing these issues to our attention. We are excited to have a new housekeeping manager to gain control of some of these issues. Pool is currently not listed on our websites, as we await parts to repair it. Unfortunately there is a long lead time and we do not want to misguide our guests.

8/10 – Gut

Dianna

Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Christine

Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Katie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We enjoyed our stay here. We were close to nearby restaurants and shopping.
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Ruth

Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Bianca

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024

6/10 – Okay

Lily

Mit dem Partner gereist
The hotel was fairly clean, a few hairs in the washroom which was a tad unpleasant. The water was luke warm but wouldn’t get any hotter. Overall it was a decent stay. Would book again!
Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

Jalene

Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

JEONGMIN

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 12 Nächten im Januar 2024

10/10 – Hervorragend

Rita

Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Austin

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Sherrie, georgetown

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We really enjoyed the layout and size of our suite which was perfect for our family of five! Friendly staff as well!
Aufenthalt von 1 Nacht im Februar 2024

2/10 – Ungenügend

Max

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
What a nightmare of an experience! We booked a suite a month prior to arrival. As an Bonvoy member we were also offered early checkin. Upon arrival at the property at 2PM, not only were we told our room was not available, we were told the property was overbooked and they did not have our suite available, nor any other rooms. We were told to come back to check availability. We called a couple pf times and were told same thing. Three hours later we came back to the property and were told same thing. We are now at a point worrying our family will have to sleep in our vehicle. 7:30pm and a suite suddenly became available. Leaks in the ceilings, dirty showers, stained sofa. A scary and nightmarish experience.
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Hoonhwa

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024

10/10 – Hervorragend

Hoonbum

Aufenthalt von 12 Nächten im Januar 2024

10/10 – Hervorragend

Amashia

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 14 Nächten im Dezember 2023

10/10 – Hervorragend

Adam

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Would 100% recommend
Amazing stay, rooms were above average and staff was first class and helpful.
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Salvatore

Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Galen

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Cleanliness Of The Room & The Friendliness Of The Staff Gave It A Real Right At Home Feel That I Thought Was Major And Because Of This I Will Be Bokking To Stay At Again In The Near Future.
Aufenthalt von 2 Nächten im November 2023

6/10 – Okay

James

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The hotel staff were all terrific; no matter when you walked through the lobby, the front desk always greeted you very warmly. Check in and check out was also very easy. The complimentary breakfast was also very good. The reason for the mediocre review was the condition of my room. I was in the top floor and there were water stains throughout a main drywall seam in the room. Also, cabinets (kitchen and bathroom) seemed as though they were glued together. The shower curtain also was a little less than nice and one of my towels had a long hair on it (I know it was not mine since I am bald). Overall I would try this hotel again in the hopes that it was just my room that needed an upgrade….like I said, the front desk staff were all great.
Aufenthalt von 2 Nächten im November 2023

10/10 – Hervorragend

David

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023

8/10 – Gut

Suenda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Customers can't bring their own entertainment device.
Aufenthalt von 2 Nächten im Oktober 2023

8/10 – Gut

Joseph

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bills trip
Very friendly staff - my only complaint was the $10 per day parking fee
Aufenthalt von 5 Nächten im Oktober 2023

6/10 – Okay

Mike

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
We were not aware or notified at the time of booking that the pool and gym were closed until further notice.
Aufenthalt von 1 Nacht im Oktober 2023

4/10 – Schlecht

Michael

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
Stayed at many Residence Inns in the past, but we could not get anyone to fix the coffee maker in our suite, tried 4 times over 3 days-phone, in person at the desk- nothing got action. Fitness room flooded from the pool making it unusable. The value proposition for this hotel is to have a working kitchen and they failed
Aufenthalt von 4 Nächten im Oktober 2023

10/10 – Hervorragend

William

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was friendly and helpful
Aufenthalt von 5 Nächten im September 2023

8/10 – Gut

renee

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel, close by to restaurants, shopping and night life
Aufenthalt von 2 Nächten im September 2023

2/10 – Ungenügend

Peter

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Last time booking this Hotel
I had a family emergency and had to cancel 1/2 of my reservation. All Hotels were sold out that weekend so re-booking my room was 100% guaranteed but the GM decided to deny my request, as well as, the request from Hotels.com to provide a one-time courtesy. Real nice how they treat good customers who had an unforeseen family emergency
Aufenthalt von 7 Nächten im September 2023

6/10 – Okay

John

Mit der Familie gereist
Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Aufenthalt von 2 Nächten im September 2023

10/10 – Hervorragend

Mayra

Aufenthalt von 5 Nächten im September 2023
Antwort von Claudia Brashear am 20. Sept. 2023
Thank you for takin a moment to let us know about your recent stay. We hope to welcome you back to our hotel in the not too distant future.

2/10 – Ungenügend

Hector

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was dirty and dingy. Water stain on ceiling near broken smoke alarm! Understaffed during sold out holiday weekend. Door knobs were off a couple of doors, broken towel rack, small hole on ceiling. Customer service less than mediocre! Rates were outrageous for this type of service.
Aufenthalt von 2 Nächten im September 2023

10/10 – Hervorragend

Caterina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a nice stay.
Aufenthalt von 5 Nächten im Juli 2023

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Terrible service
The service was terrible. The front desk who greeted us was rude. She asked for our credit card for incidentals but never told us how much. When I asked she goes “it’s just $20” which wasn’t the point. She should of said that prior to asking for the card. We asked for extra pillows at the desk and she said they would send them and never came. I called for extra pillows and never came. Then I went down to ask for pillows when my food was delivered and it never. Service needs to do better. The hotel was nice and the bed was super comfortable. There was also water stains on the ceiling in the kitchen area.
Aufenthalt von 1 Nacht im August 2023

6/10 – Okay

Sharron

Aufenthalt von 2 Nächten im August 2023

10/10 – Hervorragend

Lisa

Aufenthalt von 5 Nächten im August 2023

6/10 – Okay

sarah

Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

Marlene

Aufenthalt von 1 Nacht im August 2023

4/10 – Schlecht

Jarissa

Verbesserungswürdig: Zustand der Unterkunft
Fairly nice hotel but it rained one night and the roof leaked and there were puddles all over the room
Aufenthalt von 3 Nächten im Juli 2023

6/10 – Okay

MICHAEL

Mit der Familie gereist
Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Close but no cigar!
Good hotel in need of some repair. Much room for improvement. When we booked the hotel it was made clear that our room would be serviced every other day for an extended stay which was fine. Unfortunately, after being there three days we had to request service and the towels we requested were never delivered. Out of a 9 night stay our room was serviced only twice. Used the fitness room everyday, some days they had towels, others they did not. No disinfectant wipes or spray and one day, no trash can. Monitors missing on all equipment. With a little bit of effort this could be a great place.
Aufenthalt von 9 Nächten im Juli 2023

2/10 – Ungenügend

Rachel

Verbesserungswürdig: Sauberkeit
Aufenthalt von 5 Nächten im Juli 2023

10/10 – Hervorragend

Mary

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We were very happy with the service we got from Sharinda(I am sorry if I have got her name wrong)It was her service that day(My birthday)that made our stay memorable.Because of her we will certainly stay at you hotel on future visits.
Aufenthalt von 1 Nacht im Juli 2023

2/10 – Ungenügend

Skylar

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Juli 2023

2/10 – Ungenügend

Liza

Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Room dated and feels old. Cabinets banged up. Shower tiles cracked and fillled. Shower curtain rod not properly anchored so moves (missing one of two screws on both brackets), carpet frayed along whole length of washroom door, can see underpaid. Duvet stained. Good on wall by kitchen table. Old used coffee insert still in coffee machine. Poor kitchen amenities. Provided with one large pot. No frying pan, kettle, or smaller pot. Ok utensils and 3 sets dishes. No additional pillows for sofa bed and when asked front desk was told hotel is full so none available. Extra linen for sofa bed limited and not even folded properly in closet so ?used?. When asked for additional pot or kettle, young woman asked why we needed it (implying it was not needed)… and said we could either heat water in a cup in microwave or come down and she would give us boiled water (???!!!). POOL was ok. But of hair one day and was nice but NOT HEATED… but second day we came down it had black stuff on bottom… I grabbed the pool cleaner and put it in and it was HAIR!!! Tons of hair on the bottom of the pool!!! so disgusting. Front desk also told me many people housed there who are displaced from fires or floods… I must say some Sketchy looking people and I did not feel comfortable really. Our room also overlooked a small courtyard with fire pit and a bunch of people sat and smoked and talked there both nights… not only did the sound bother us and keep us awake but drive my dog nuts too.
Aufenthalt von 2 Nächten im Juni 2023

2/10 – Ungenügend

anshuman

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
One of the worst experience ever . There is some issue between the staff and management it seems. I stayed there for 2 nights, not for one day were the linens changed even after repeated requests. I had asked for additional Yoel and blanket , got none. For the first time saw no telephone in a room to make a call to reception. I don’t recommend this hotel at all.
Aufenthalt von 2 Nächten im Juni 2023

10/10 – Hervorragend

william

Aufenthalt von 4 Nächten im Juni 2023

10/10 – Hervorragend

Stacey

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juni 2023

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Personal & Service
Great Service
The staff is very professional and friendly.
Aufenthalt von 1 Nacht im Juni 2023

6/10 – Okay

Patricia

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
My was not to clean
Aufenthalt von 5 Nächten im Juni 2023

8/10 – Gut

IGOR

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Close to Canadian border close to Walden Galleria
Aufenthalt von 2 Nächten im Juni 2023