Standardzimmer, 2 Queen-Betten, Nichtraucher | Verdunkelungsvorhänge, Bügeleisen/Bügelbrett, Babybetten, Zustellbetten
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Bewertungen von SureStay Hotel by Best Western Buena Park Anaheim

2.5 out of 5
SureStay Hotel by Best Western Buena Park Anaheim
Buena Park, CA

Bewertungen

6,0
198 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
200 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
196 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
156 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
250 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

6,2/10

Sauberkeit

6,6/10

Personal & Service

5,2/10

Ausstattung

6,0/10

Zustand der Unterkunft

5,4/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Alexander

Mit einer Gruppe gereist
Gut: Ausstattung
Verbesserungswürdig: Personal & Service
Our room was not cleaned after the first night and we did not get fresh towels. Breakfast selection was a joke compared to other Best Western breakfasts. Breakfast items were not refilled swiftly. Employee came into the customer breakfast room on socks to make herself a toast.
Aufenthalt von 3 Nächten im September 2023
Antwort von Management am 29. Sept. 2023
Sorry for the inconvenience, but if you wish to clean your room, you must let the front desk know because we cannot access your room without your consent.

2/10 – Ungenügend

Alexander

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Want 10 percent of My stay back. - pool was closed due to health issues - very slow wifi - no breakfast - not enough towls - claiming resort fee uncleared - no room cleaning - uncomfty beds - no customer service
Aufenthalt von 6 Nächten im August 2023
Antwort von Management am 15. Aug. 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 – Schlecht

Jürgen

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nicht buchen
Nicht zu empfehlen
Aufenthalt von 3 Nächten im September 2022
Antwort von Danisha am 11. Sept. 2022
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Gut

Robert, Las Vegas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Didn't like that the pool and hot tub close at 9pm. Parking is a little tight but manageable. Place ia very nice and clean tho. Friendly staff.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von James am 26. Mai 2024
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 – Ungenügend

Bryana

Aufenthalt von 2 Nächten im Mai 2024
Antwort von James am 26. Mai 2024
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 – Ungenügend

Alejandra

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit
Beds they need new mattress and blankets and sheets
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Management am 20. Mai 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 – Ungenügend

maureen

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The mattress was dirty, ripped, and falling apart. The box springs had some structure issues, so it did not support the mattress that was in bad shape.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Management am 20. Mai 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Okay

Grely

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
The staff on site was not very helpful
Aufenthalt von 1 Nacht im März 2024
Antwort von Management am 17. Mai 2024
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Okay

GYOU HO

Verbesserungswürdig: Zustand der Unterkunft
Not recommended.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Management am 13. Mai 2024
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Okay

Dioselina

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Dirty
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Management am 13. Mai 2024
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Gut

Ciara

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Worked well for a one night stay. Was in good distance between knots and Disney
Aufenthalt von 1 Nacht im April 2024
Antwort von Management am 10. Mai 2024
Thank you so much for staying at our hotel.

10/10 – Hervorragend

Martha, Phoenix

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean place to stay the facility is well maintained.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Management am 10. Mai 2024
Thank you so much for staying at our hotel. Hope we will host you in future.

4/10 – Schlecht

Jessica

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Upon check in we were told several things that are listed on the website are not accurate. There are no microwaves in the rooms. The hot fresh breakfast was a joke and there was blood on the sheets found in the premade bed. The shower struggled to drain and the toilet was very loud. The tv was so dim and theres no way to brighten it, there also was very limited channels. Upon our return to the hotel on monday night there were 5 cop cars arresting someone in the parking lot. Also if it's busy there's not enough parking compared to rooms. No on site laundry either or luggage carts. This should not be considered a hotel as its more of a sad dirty motel.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Management am 9. Mai 2024
Dear Jessica,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Danisha PatelCEOSureStay by Best Western Buena Park Anaheim

4/10 – Schlecht

Ariana

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
I called to get my deposit back, and they did not help at all. I asked them to email me the information that shows they sent it and I have not received it. I also asked to speak to a manager and they did not transfer me. When I tried to call them they’d answer and hang up right away. They have horrible customer service. I will not be going here anymore
Aufenthalt von 1 Nacht im April 2024
Antwort von Management am 14. Mai 2024
Dear Ariana,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Danisha PatelCEOSureStay by Best Western Buena Park Anaheim

6/10 – Okay

Ken

Mit der Familie gereist
Gut: Personal & Service
The mattress on one bed was sunken in the middle.
Aufenthalt von 4 Nächten im April 2024

8/10 – Gut

Gian Carla

Mit der Familie gereist
Gut: Sauberkeit
In my opinion during my stay, all the services were met. I would commend their service and commitment to this hotel.
Aufenthalt von 4 Nächten im April 2024
Antwort von Management am 28. Apr. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 – Ungenügend

Jose

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Me robaron se ospedan mucha gente mal Viviente y no deĵan. Dormir
Aufenthalt von 4 Nächten im April 2024
Antwort von Management am 28. Apr. 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 – Schlecht

To Nga

Hair dryer is not working, Doesn’t change or making bed, smell of cigarettes, poor breakfast, poor bed mattress
Aufenthalt von 3 Nächten im April 2024
Antwort von Management am 26. Apr. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you so much.

4/10 – Schlecht

Patricia

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Smelly, dirty room, broken box spring. Dirty, broken pool and hot tub. Crappy breakfast, had to chase down cleaning staff for fresh towels. And noisy construction on the property.
Aufenthalt von 5 Nächten im April 2024
Antwort von Danisha am 13. Apr. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you so much.

4/10 – Schlecht

Nuruddinali

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 8 Nächten im März 2024
Antwort von Management am 30. März 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 – Ungenügend

Barbara

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
I dislike that they where doing renovations and there was limited parking. I had to park in front of the dumpster. The king size bed was lopsided the one side of the box spring wasn't on the rail. There was a green plastic on the box spring looks like they where treated for bed bugs. I was so disappointed. It was my Fiance first time in Cali
Aufenthalt von 1 Nacht im März 2024
Antwort von Management am 27. März 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you so much.

10/10 – Hervorragend

Gemma

Mit dem Partner gereist
Gut: Personal & Service
I liked the easy check-in and spacious room.
Aufenthalt von 1 Nacht im März 2024
Antwort von Danisha am 23. März 2024
Thank you! Hope to see you soon!

2/10 – Ungenügend

Joalin

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to Tesla supercharge station inside The source parking structure. Best part is Porto's is 3 minutes drive from this place. They took all towels from your room early in the morning and necer replenished if you don't ask for it. The towels are poor quality and dirty just like floor rugs. No pillow cases for most of the pillows. Newly remodelled shower room is gleaming. I'll not return.
Aufenthalt von 3 Nächten im März 2024
Antwort von Danisha Patel am 23. März 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. At our side, we have released the hold for deposit. Thank you so much.

10/10 – Hervorragend

gyuri

Aufenthalt von 1 Nacht im März 2024
Antwort von Management am 22. März 2024
Thank you so much for being our guest. We are happy to host you again.

6/10 – Okay

Saudhi

Mit einer Gruppe gereist
There was an iron board in the room but no iron, need another trash can just one in the whole room. Coffee was only one pack of decaf and one regular if both guest wanted regular coffee one will have to take decaf because that is what was left. They should place two packs of coffee and two of decaf so both guest can take the one they favor the must.
Aufenthalt von 3 Nächten im März 2024
Antwort von Management am 22. März 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Okay

Alfonso

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
We were accommodated by elevator. The bathroom ceiling had mold. There was construction being done to parking lot. No covers on boxspring mattress.
Aufenthalt von 5 Nächten im März 2024
Antwort von Management am 22. März 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Okay

Wendy

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Rooms were fine and staff was great. The construction was a bit of inconvenience but the people stomping around made it almost unbearable.
Aufenthalt von 3 Nächten im März 2024
Antwort von Management am 17. März 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Okay

Kenneth

I’ve been waiting for my $100 deposit to be refunded back to my bank account it’s been on hold since March 7th it’s March 16th that’s unacceptable it’s too long
Aufenthalt von 1 Nacht im März 2024
Antwort von Management am 18. März 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. At our side, we have released the hold for deposit. Thank you so much.

2/10 – Ungenügend

Amanda

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Danisha am 16. März 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 – Ungenügend

Jingyi

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed 3 nights. There's construction going on. We were woke up 6 in the morning. There's hair everywhere. The service was terrible.
Aufenthalt von 3 Nächten im März 2024
Antwort von Danisha am 15. März 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Okay

Kennedy

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Everything was fine until checkout. The gentleman at the front desk said I owed $48 but I was a prepay and the gentleman who checked us in never stated we’d have additional fees. In addition, I left my kindle in the room, called and they said they didn’t have it even tho I can track it and it’s still in the hotel.
Aufenthalt von 1 Nacht im März 2024
Antwort von Danisha am 15. März 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We have located the Kindle and spoke to on how to retrieve your belonging.

2/10 – Ungenügend

Dolores

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
This property was a place for prostitution and sketchy individuals. My family and I did not feel safe or comfortable during our stay. Also the breakfast meal was unacceptable.
Aufenthalt von 2 Nächten im März 2024
Antwort von Danisha am 15. März 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 – Schlecht

Clara

Geschäftlich gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Me quice bañar y para mi sorpresa los despinsadores de javon estavan vacíos no tenian shampoo ni enjuge ni body shower los 3 estaban vacíos todo se escucha la verdad nose si volveria ahi.
Aufenthalt von 1 Nacht im März 2024
Antwort von Management am 10. März 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 – Schlecht

Sarai

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property had very little furniture which made it very hard for us to avoid putting things on the dirty floor.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 5. März 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Hervorragend

Carolyn

Gut: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Management am 29. Feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 – Okay

MARCO

Geschäftlich gereist
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Management am 29. Feb. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Gut

Jaime

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
There wasn’t breakfast like they announced, nothing hot; no waffles to do. The time is just 2 hours and the space is for around 10 people max at the same time. In 30 there’s no breakfast and the just wait until there’s nothing and don’t restocks for other guests. Overall is clean and nice to stay; we’ve stay at the suite 2 bedrooms connected.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Management am 23. Feb. 2024
We apologize for the inconvenience and promise to do better in the future.

2/10 – Ungenügend

Lupe

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Management am 21. Feb. 2024
thank you for your review

8/10 – Gut

Emanuel

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Mala atencion por parte de recepcion
Pedimos mas cobijas y nos dijeron que no tenian, fue grosero el recepcionista
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Management am 16. Feb. 2024
Thank you for your Feedback and staying with us.

10/10 – Hervorragend

Diana

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Management am 22. März 2024
Thank you so much for being our guest. We are very happy to be host you again.

2/10 – Ungenügend

Yadira

Mit der Familie gereist
I booked 2 rooms, rooms were not clean. One is the bathrooms had a used towel hanging. Sheets smelled like they were not changed. All the water will Come out when showering. Terrible
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Management am 10. Feb. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 – Ungenügend

Sofia

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
TRAVELED FROM THE BAY AREA TO THIS HOTEL!!!!!!!! DONT RECOMMEND..... Traveled with two kids, definitely don't recommend. No microwave in the room, had to go to lobby which was super inconvenient at night for my babies bottle. Did not want to refund either. I put the sign outside for the ladies to clean, they for a fact DID NOT CLEAN. Took the room towels & never returned them. Got charged a $100 fee which I was not aware of. People outside of the room door harassed me and were always slamming their door & talking loudly at 2am. TERRIBLE TAKE YOUR MONEY ELSEWHERE.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Danisha am 9. Feb. 2024
Hi Sofia! I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 – Hervorragend

Tabitha

Aufenthalt von 4 Nächten im Januar 2024
Antwort von Management am 8. Feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Hervorragend

Tabitha

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice stay
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Management am 8. Feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 – Okay

Alan

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Management am 8. Feb. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 – Ungenügend

Tiffany

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
I’ve stood at this location multiple times the last two time and this current time they have given me queen size bed when I booked a king size bed! I am over stay at this location.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Management am 5. Feb. 2024
We apologize for the inconvenience and promise to do better in the future.

6/10 – Okay

ailene

im sorry but the room temperature is really freezing.. the heater is nor working though ita adjusted to 90 defree
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Management am 1. Feb. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Stay away……
I was charged an extra “resort fee” that I was not informed of when I made my reservation. Keep in mind the pool is approx 4ft x 4ft and dirty, not quite a resort to be charged a fee I wasn’t informed of. There were no parking spots available for two of the four nights I stayed there because someone was camping in their van in the parking lot. There was a homeless man sleeping in the ice room (that’s supposedly locked, however didn’t latch apparently). All fire alarms were disabled and there were no batteries in our smoke detector. They are also a non-smoking property, however our neighbors were outside smoking all day/night and playing loud music late at night. We asked for new pillows because of a mystery red fluid on one, but they never brought them to our room. Only good thing is we had hot water. Just save your money and stay away.
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Management am 1. Feb. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 – Schlecht

midaya

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Honestly the rooms were ok the bed was way too soft the towels and sheets did have black stains on them not sure where that is from, the shower drain dosent drain idk if id ever stay here again parking was easy and the area was nice freeway was close target and food places were down the street id give it 5/10
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Management am 1. Feb. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Okay

Cathy

Mit der Familie gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Ausstattung
Arrived late but same day and wasn’t given the king room I paid for. Room not updated and in need of repairs. Did contact front desk in morning and got new room, still paint and tile flaws simple updates needed
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Management am 30. Jan. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.