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Bewertungen von Smartflats Design - Berlaymont

3.5 out of 5
Smartflats Design - Berlaymont
Rue Joseph II 130, Brussels

Bewertungen

7,8

Gut

11 von insgesamt 45 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
22 von insgesamt 45 Gästebewertungen haben eine Bewertung von 8 - Gut" "
7 von insgesamt 45 Gästebewertungen haben eine Bewertung von 6 - Okay" "
3 von insgesamt 45 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
2 von insgesamt 45 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

7,6/10

Personal & Service

7,0/10

Ausstattung

7,8/10

Zustand der Unterkunft

Bewertungen

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist
Leider kein schöner Aufenthalt
Raucherzimmer, Aufzug im desolaten Zustand, Aufzug bei Fahrt ausgefallen, Wifi defekt, irritierende und späte Antwort auf Mängelanzeige
Aufenthalt von 2 Nächten im März 2022

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Die Apartments bieten alles, was man zum Übernachten benöitigt. Die Sauberkeit war in Ordnung und die Lage war super. Sehr zu empfehlen, wenn man hauptsächlich im Europaviertel unterwegs ist - alles zu Fuß erreichbar. Die nächste Ubahn Station so wie der nächste Supermarkt sind 2 Minuten zu Fuß entfernt. Die Schlafzimmer sind sehr sperrig eingerichtet, wir hätten uns nach einen Kasten gesehnt. Die Küche ist auch voll ausgestattet. Sogar mit Toaster. Leider waren die Wände stellenweise beschädigt, die Farbe ist abgeblättert bzw. kleine Risse waren zu sehen. Trauig wie rücksichtslos manche mit dem Besitz von anderen umgehen.. Alles in allem aber top. Wir würden es nochmal buchen.
Aufenthalt von 4 Nächten im März 2019

6/10 – Okay

Jean Noel

Verbesserungswürdig: Personal & Service
1.Television has only 2 chanels available. 2.Have to pay extra for duvet. 3.Dirty duvet found in one of the bedroom. 4.Delayed in email response- 2nd day in the flat , we sent email to smartflats (before 10:00) and mentioned the 2 issues but no response received from them so I called them and it was a long wait then finally the call was forwarded to a another (mobile) phone. Spoke to a lady and had to tell again the 2 issues and been told that someone will going to call me. Received a call in the afternoon and been told that we have to pay 25 euros if we want to have extra duvet and bedsheets and we said okay. But later on, they called me back to inform that they don't have extra duvet. It was disappointing and unacceptable because I would expect that these things are basic if you have a flat rental business. So if you accidentally throw up in your bed, you will have to sleep with it for the whole night or until they have available duvet and bed sheet. No solution provided with the television issue. Also I recommend smartflats to add washing machine and change the dishwasher because it's very noisy.

6/10 – Okay

Alisha

Aufenthalt von 1 Nacht im März 2023

10/10 – Hervorragend

Sujiro

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
A 2 pas du quartier européen, bien équipé avec ce qu'il faut pour se préparer ses repas. Certains éléments de mobilier auraient besoin d'être rafraîchis. Quelques serviettes supplémentaires ne seraient pas superflues.
Aufenthalt von 2 Nächten im Oktober 2022
Antwort von Julia from Berlaymont Residence - EU Quarter am 18. Nov. 2022
Cher hôte,Merci d'avoir pris le soin de nous faire part de votre expérience.Nous prenons note de vos suggestions d'amélioration.Au plaisir de vous recevoir à nouveau prochainement. Bien à vous.Julia from Berlaymont Residence - EU Quarter

4/10 – Schlecht

Nabil

Geschäftlich gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Arrived at 11 pm and the building entrance was too dark. ended up using my phone light to walk in and navigate my way through 3 doors. Elevator was not working, called the service number with no answer. Couldn't find the lift instructions in the email. I climbed the stairs to the 4th floor with my luggage. The flush handle was broken in the bathroom! Minimalist bedroom, bed was clean and comfortable tho. No complimentary water. Good space and fully equipped kitchen but it didn't feel comfortable. I don't recommend it and won't book it again.
Aufenthalt von 2 Nächten im September 2022
Antwort von Julia from Berlaymont Residence - EU Quarter am 8. Nov. 2022
Dear Nabil,Thank you for the time taken to share your review with us.While we are pleased that you appreciated our high standards, we regret that not everything met your expectations. The comfort and well-being of our guests are of utmost importance to us and we encourage guests to make us aware of any issues while on-site so we can offer a prompt solution. Nevertheless, we have noted all of your comments and will consider them going forward.We hope to be able to welcome you back for an improved stay.Kind regards,Julia from Berlaymont Residence - EU Quarter

4/10 – Schlecht

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit
Verbesserungswürdig: Komfort des Zimmers
Acceptable apartment, awful management
The apartment was booked and sold as having a double bed and a double sofa bed. When made sure to add in a request for bedding in the booking information. When we arrived there was no bedding for the sofa bed, on calling the help line they couldn't help and said to message a Whatsapp group, no reply from that for over 24 hours, tried emailing and calling repeatedly. After 24 hours we finally got a response saying they wouldn't provide bedding for the sofa bed unless an additional 25 euros was paid. Even though it was advertised. After a long call with hotels.com they agreeded the advert was misleading and tried to fix it but the SmartFlats company were being exceptionally stubborn and refusing to help at all. The apartment was reasonable but having to spend 5 nights on a bed with no sheets as they refused to supply was exceptionally annoying given the significant cost of the apartment. Overall AVOID this company and find somewhere else as they wont help at all.
Aufenthalt von 5 Nächten im Mai 2022

8/10 – Gut

Tom

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
The flat was comfortable and clean and located just down the street from the European Commission. There were some nice neighborhood restaurants nearby. It was about a 20 min walk to the Gran Place. The flat was very much a corporate apartment with a corporate feel - no personal or warm touches. Comfortable and fine for our family.
Aufenthalt von 3 Nächten im Juni 2022

8/10 – Gut

FADDOUL

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Its a good experience appartement like home.
Aufenthalt von 5 Nächten im April 2022

8/10 – Gut

Andranik

Mit einer Gruppe gereist
Gut: Sauberkeit und Komfort des Zimmers
Bien
Aufenthalt von 1 Nacht im März 2021

2/10 – Ungenügend

Takayuki

Mit einer Gruppe gereist
elevator ！！！
Aufenthalt von 8 Nächten im Dezember 2020
Antwort von Smartflats Customer Service am 2. Feb. 2021
Hello Takayuki, Thank you very much for your review. We are really sorry for the inconveniences you may have encountered. Our team has taken your observations into consideration and we're going to work on it very quickly with the maintenance and the housekeeping service. We hope you will find an accommodation that will suit you best on your next trip. We wish you a nice day, The Aparthotels Smartflats team.

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit und Komfort des Zimmers
Very good and comfortable. A washing machine would make it perfect.
Aufenthalt von 21 Nächten im Mai 2020
Antwort von Smartflats am 30. Juli 2020
Hello, thank you very much for taking the time to share your experience. We are glad you enjoyed your stay with us. Such a feedback keeps the team motivated to give its best! Our team has taken your observations into consideration. We hope to welcome you back soon at Aparthotels Smartflats. The smartflats team

6/10 – Okay

Francis

Geschäftlich gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Left outside in the cold.
I arrived at the apartment only to find out that I couldn’t enter the block because they forgot to send me the code to the main door. Was left outside in the cold for about an hour until the problem was sorted out. The second lady I talked to on the phone was very helpful but the first representative was completely lost as to what should done.
Aufenthalt von 2 Nächten im Februar 2020
Antwort von Arnaud am 13. Feb. 2020
Hello , thank you for taking the time to share your experience. It really helps us to improve our services and our Smartflats. We are sorry to see that you did not have a fully satisfying stay. Our team has taken your observations into consideration. We hope to see you again in one of our Aparthotels Smartflats residences. The smartflats team

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The pressure of the shower is not acceptable. Almost impossible to have a proper shower in three days. The rest of the apartment was good enough. Bigger than I thought, good kitchen and living room.
Aufenthalt von 3 Nächten im November 2019

8/10 – Gut

Marina

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
L’appartamento è molto spazioso, confortevole e pulito. Peccato per la tv troppo piccola rispetto alla sala e al numero esiguo di posate - solo 4- per un appartamento dotato anche di lavastoviglie.
Aufenthalt von 7 Nächten im Oktober 2019

6/10 – Okay

Majd

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Aufenthalt von 5 Nächten im Oktober 2019

6/10 – Okay

Nathalie

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit
a améliorer
Bonne situation, il est facile de se garer. L'appartement est spacieux mais l'état général est dégradé. Rideaux et draps tachés, vieille peinture tachée ou écaillée sur les murs, ... cela restait assez limite.
Aufenthalt von 3 Nächten im Oktober 2019

8/10 – Gut

Abdul-Rahman

Aufenthalt von 2 Nächten im Oktober 2019

8/10 – Gut

Emelie

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2019

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
La bañera-ducha no tenía cristal y era complicado ducharse...y sin gel, el aseo muy pequeño..y las puertas de entrada a la calle hacían mucho ruido.... Por lo demás perfecto... Buena estancia..
Aufenthalt von 5 Nächten im Juli 2019

8/10 – Gut

henrik

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Små tiltag kan forbedre lejeligheden væsentligt.
Ærgerligt at man er tvunget til at sidde ned i badekaret og bruse sig, da der mangler beslag til brushoved, samt at slangen kun kan nå op i 140 cm højde. Ellers en god lejelighed, som dog trænger til vedligeholdelse af mindre defekter, Komforten er fin hvis man kun er 2, ellers mangler der behagelige fjernsynsstole.
Aufenthalt von 3 Nächten im Mai 2019

10/10 – Hervorragend

Carina

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Spacious and modern flat
Spacious flat in an excellent localtion near EU quarters. Bus and metro stations nearby. The flat is modern and well equipped. Very spacious. A small grocery shop nearby and a couple of small restaurants around the block. One thing to think abt is that there is no front desk there so it’s not possible to leave any bagage after check out time there. Only at their office in the center. Would stay there again.
Aufenthalt von 6 Nächten im Mai 2019

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Have everything you need . Nice position near center of town but no noise.
Aufenthalt von 1 Nacht im Februar 2019
Antwort von Smartflats team am 27. Feb. 2019
hello and thank you for your review !

2/10 – Ungenügend

Verifizierter Reisender

Geschäftlich gereist
There was no internet and the TV was not working. When I contacted the owner, they responded promptly but said they will send an engineer the next day ... when I would be gone! This was not helpful as I booked the property for 24 hours. I have complained but instead they told me to book again with them so that I can get a discount! I found this rude and unprofessional.
Aufenthalt von 1 Nacht im Dezember 2018
Antwort von Smartflats team am 29. Jan. 2019
Hello thank you very much for your review. Our team has taken your observations into consideration. We hope to see you again in one of our Smartflats residences. The smartflats team

8/10 – Gut

Peter

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice apartments close to EU institutions
Very nice apartments in a rather normal house, close to EU institutions, maybe the signage outside could be better. First I was little nervous about no reception in the building, but the distribution of access code and wi-fi password via e-mail worked well. Huge rooms and very clean and well furnished. The only disadvantage is there is no lift inside, but I knew that in advance (it may be a problem with heavy luggage however). No eating options inside. Not the cheapest accommodation, but that is unfortunately a rule in Brussels, so overall I can only recommend it. It is convenient especially for a longer stay, but good also for 1 nights or so.
Aufenthalt von 1 Nacht im November 2018
Antwort von Smartflats team am 29. Jan. 2019
Hi Peter and thank you for this review, we are glad to see that you appreciated the location of our flat. Our team has taken your observations into consideration. We hope to see you again in one of our Smartflats residences. The smartflats team

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Komfort des Zimmers
Aufenthalt von 12 Nächten im November 2018

10/10 – Hervorragend

Verifizierter Reisender

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Anbefales ikke
Ekkelt og møkkete. Hadde det vært rent hadde det vært perfekt, for leiligheten var kjempe stor og fin!
Aufenthalt von 3 Nächten im Oktober 2018
Antwort von Sabrina am 24. Okt. 2018
Hello and thank you! I hope we can welcome you back soon. Regards, the Smartflats team.

10/10 – Hervorragend

Annamaria

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Tiptop
Excellent location, modern equipment, quiet building 😊
Aufenthalt von 2 Nächten im September 2018
Antwort von Sabrina am 25. Sept. 2018
Thank you very much for your review. I am glad you had an excellent stay at Smartflats. I hope to welcome you back soon. I wish you a nice day! The Smartflats Team.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
apartamento al lado de las instituciones europeas bien comunicado por metro
Aufenthalt von 2 Nächten im August 2018
Antwort von Sabrina am 14. Sept. 2018
Gracias por su comentario. Que tenga usted un buen día!

6/10 – Okay

ROBERT, Australia

Gut: Sauberkeit
BERLAYMONT 201
The Photos look great,but NOT ONE PHOTO,OR DESCRIPTION OF THE ROOM,tells you that you have to GO DOWN 16 steps to get to the bedrooms.The stairs have no handrails,so its fun taking your 23 kg cases down with nothing to hold on to.Free Wi Fi ran at 1-2 mbps,so don't expect to watch anything.Full size fridge,but the freezer was only big enough to put 8 cans of coke in.Free Toiletries ...consisted of ,squeeze bottles that you can wash your hands,hair and body with,it says that on the bottles ! One bathroom had a gap of 42 cm (17") to squeeze through to get to the shower. No Air Con,typical for Europe,but no fans of any kind,not even in the bathrooms. We happened to be there in a heatwave, 30- 33 c,the bedrooms were on the ground floor,if we opened the windows which had no insect screens on,we watched the pedestrians walk past.So you couldn't leave them open,as you would be upstairs and anyone could easily have got into the room. Housekeeping,once per stay,we were there 5 nights,never saw anyone. They say you have express check in and out,and multilingual staff,which mystified me as there is no reception,and you don't have a key, so you just close the door as you leave.The location is great,5 min walk,to some Pubs,Restaurants,Train.I'm not saying don't stay there,I'm just pointing out the things that aren't quite correct
Aufenthalt von 5 Nächten im Juli 2018
Antwort von Sabrina am 14. Sept. 2018
I am sorry to see that you did not have a fully satisfying stay with us. I hope we can welcome you back soon at Smartflats to provide you with a better experience. Feel free to contact us so we can find the Smartflats that will best suit your needs (we have many residences in Brussels, Liège and Antwerp, so there is plenty of choice!).

8/10 – Gut

Jose, España

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very good flat with Metro stop,shops and laundry nearby
Aufenthalt von 5 Nächten im Juni 2018

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Appartamento spazioso e dotato di ogni comfort. Abbiamo viaggiato in 5, compreso un neonato e ci siamo trovati molto bene.
Aufenthalt von 3 Nächten im Juni 2018

8/10 – Gut

Jean Bosco

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im April 2018

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Antwort von Smartflats am 4. Mai 2018
Thank you for this review !

10/10 – Hervorragend

Winod

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Prima accommodatie
Antwort von Sara am 18. Apr. 2018
Thanks for your comment! We are a happy to hear you enjoyed your stay.

8/10 – Gut

Anthony

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Smartflats Design - Berlaymont
Good sized apartment ideally located for the European Council buildings. Carrefour Express supermarket 1 minute away for the essentials. A quiet area at night, but the auto-slamming front doors of neighbouring flats was a little annoying. Huge TV and excellent Wi-Fi. No complaints.
Aufenthalt von 1 Nacht im November 2017
Antwort von Tatiane am 14. Nov. 2017
We had no problems with Anthony, he was a respectful guest and left the apartment in good conditions. Welcome back anytime!

8/10 – Gut

Gatsby, Annapolis, MD

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great Property
We had an excellent stay. Staff on phone was great and responsive (they are not on property, access to the building and apartments is by access code), apartment was clean and well furnished. This property is great for kids as it is directly across the street from a lovely playground, it is also well located to the EU Commission, grocery stores, and a couple of neighborhood restaurants. The kitchen was well appointed and the apartment was comfortable. Parking was readily found on the street directly in front and it appeared well connected to the city's public transportation network. A very comfortable stay.
Aufenthalt von 1 Nacht im August 2017

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Automatic access by code but staff avaialble online if necessary. Ceiling light in the room burnt out and reported but not fixed

8/10 – Gut

anna

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
清潔感のある広いホテル
全体的には良かったです。部屋もきれいでとても広かったです。ただ、土曜日なのに駐車場が何処も空いていなかったこと、部屋に入るまでにパスワードが長くて分かりにくく、苦労しました。

10/10 – Hervorragend

Markku

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Brand new apartment
This isba brand new and beautiful apartment with several rooms. Excellent kitchen :D

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Centralt beliggende lejlighed til møder i EU
Dejlig stor lejlighed - centralt beliggende i EU-hovedkvarteret,. En smule kompliceret at skulle bruge dørkoder for at komme ind i bygningen og efterfølgende i lejligheden.
Antwort von General Manager am 26. Sept. 2016
Hello, Thank you for your comment! Happy to see that you had a good stay. We hope to welcome you back very soon :) Have a lovely day, Tatiane Quality Manager

10/10 – Hervorragend

Nathalie

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Great location near the EU institutions
This was a really roomy and beautiful flat with a nice kitchen and a comfy bed. The bathroom was great. The location was good as I had meetings in the nearby area. The only downside was the fact that the corridors leading to the flat were rather dark and it was a bit difficult to find the light switch.

8/10 – Gut

Jan, Oslo

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Stort, rent og sentralt for EU
Nyoppusset og veldig rent. Stor leilighet og høyt under taket. For noen kan det kanskje virke litt sterilt.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Smartflats Schuman 201
Booking was very easy and the only difficulties I had was in not receiving the access codes for the apartment two days prior to my arrival as was stated in all their correspondence. I had to phone them and they were most helpful when I did. The apartment itself was very modern and comfortable.