Sehr geehrter Michael,danke für den positiven Erfahrungsbericht zu unserem Hotel.Es ist schön, dass es Ihnen bei uns so gut gefallen hat. Vielen Dank, für das nette Lob für unsere zuvorkommenden und hilfsbereiten Mitarbeiter. Wir freuen uns darüber, unseren Gästen stets einen angenehmen Aufenthalt zu ermöglichen.Toll auch, dass Sie mit unserem Frühstück zufrieden waren.Wir hoffen, Sie besuchen uns wieder einmal.Mit freundlichen Grüßen,Guest Service

Werter Arnd,vielen Dank für die Bewertung unseres Hotels.Es freut uns zu hören, dass Sie unseren Service zu schätzen wussten und wir hoffen, dass dieser positive Aspekt Ihren Aufenthalt bereichert hat.Wir bedauern, dass Sie mit der Sauberkeit des Zimmers und dem Zustand des Hotels nicht zufrieden waren. Bitte seien Sie versichert, dass wir stets bestrebt sind, unseren Gästen einwandfreie Zimmer und Einrichtungen zu bieten. Es tut uns leid, dass wir in diesem Fall nicht Ihren Erwartungen entsprochen haben.Bezüglich der Zimmerausstattung arbeiten wir kontinuierlich daran, unseren Gästen einen komfortablen und angenehmen Aufenthalt zu gewährleisten.Wir würden uns freuen Sie beim nächsten Mal vollständig von uns überzeugen zu können.Mit freundlichen Grüßen,Guest Service

Sehr geehrter Gast,vielen Dank für Ihr positives Feedback zu unserem Hotel.Über Ihr positives Feedback freuen wir uns sehr! Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Wir würden uns sehr freuen, Sie auch in der Zukunft wieder bei uns begrüßen zu können.Alles Gute und freundliche Grüße aus Diegem ,Guest Service

Beste Carmen,Hartelijk dank voor deze mooie beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We zien jullie graag weer eens terug.Guest Service

Dear Veronica,Thanks for this review and your insight.We're delighted to hear that you enjoyed our breakfast offerings and found our team to be kind and accommodating.It's always encouraging to know that our staff's efforts to provide exceptional service are appreciated. We understand that the sound insulation did not meet your expectations, and we apologize for any inconvenience this may have caused. While our hotel design prioritizes modern aesthetics and comfort, we acknowledge that some guests may be sensitive to noise. For future visits, we recommend requesting a room at the end of the corridor, as these rooms typically experience less foot traffic and may offer a quieter stay. Additionally, we're looking into ways to enhance our soundproofing to improve the comfort of our guestrooms.Regarding the bus stop location and schedule, we appreciate your feedback and will consider ways to make this information more accessible to our guests to ensure a smoother journey to the airport.We hope to see you again in the future. Kind regards,Guest Service

Dear Besim,Thank you for taking the time to share your feedback.We look forward to welcoming you again. All the best.Guest Service

Dear,Thank you for your feedback !best regards,

Vielen Dank für Ihr Feedback.mfg,

Dear,Thank you for your feedback !best regards,

Dear,Thank you for your feedback.best regards,

Werter Herr Heusslein,Vielen Dank für Ihr detailliertes Feedback.Wir sind idT das einzige Penta mit 3***.Da unsere Zimmer nicht gross genug sind für den extra Stern.(Unsere grossen Brüder haben alle 4****)Eine kleine Berichtigung,Unser Continentales (Kaltes) Frühstück ist jeden Tag zwischen 6h30 und 10h00 verfügbar an 20 pro Person.(In Ihrem Zimmerpreis war es inbegriffen)mfg,

Werter Klaus Dieter,Vielen Dank fuer Ihr detailliertes Feedback.mfg,

Vielen Dank für Ihr positives Feedback. Wir freuen uns Sie in Zukunft wieder bei uns Willkommen zu heissen. mfg,

Dear, Thank you for your feedback best regards,

Dear Sebastien, Thank you for your feedback. Please don't hesitate to contact us via DM if you'd like to share more details about your stay. best regards

Dear Anonymous, Thank you for your feedback. Have a great weekend ! best regards,

Dear Kay, Thank you for your honest feedback ! Have a great weekend ! best regards,

Dear, Thank you for your feedback. Have a great weekend !

Dear, Thank you for your message. We apologise for any inconvenience you had during your stay. Could you send us more details about your stay dates / room number via direct Expedia message ? As we received your post anonymously, this would help us to train the staff you mention and follow up the technical issues in the room. Thank you for your feedback. Have a great day ! best regards,

Dear Sven, Thank you for your review. See you soon at Pentahotel! Regards, Penta team

Sehr geehrter, Wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Pentahotel Brussels Airport die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Die Hotels der Marke Mercure setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Darüber hinaus dürfen wir Ihnen versichern, dass die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen, Arnaud Dehaye Director of Sales & Marketing

Dear guest, Thank you so much for your review. Hope to see you back soon at Pentahotels. Regards, Arnaud Dehaye Director of Sales & Marketing

Dear guest, Thank you for taking the time to share your experience of your stay with us. We are sorry to have learned that you our hotel and service did not meet your expection. Although our rooms are not the biggest they were carefully designed in 2015 to optimize guest’s comfort and to give them a contemporary design. We truly hope that we can welcome you back in our hotel in the near future and assure you of our best attention to your comfort and pleasure. Kind regards, K. Law Operations Manager

Hi, Thank you for giving us a rating. penta loves you! Kristof

Dear Guest, Thank you for the great review of your stay with us at pentahotels. I hope that we will see you back with us very soon. Kind regards, A. Zaczagkis - Sales Manager

Dear, Thank you for taking the time to share your experience of your stay with us at pentahotel Brussels Airport. I am sorry to hear you did not enjoy your stay with us and can only apologize for the issues you encountered. If you wish to discuss your feedback with me personally, please do contact me directly at the hotel. Kind regards, K. Law - Guest Service Manager

Thank you for the great comment. Hope to see you soon again!

Dear Marija,We would like to thank you for this review about your recent experience in our hotel.We are sorry that we did not meet the high standards expected of us on this visit. Please don't hesitate to let us know at the time so that we may take action. We have, nevertheless, addressed this issue with our housekeeping team.We have also taken note of your comments regarding the bathroom and will be assessing the situation.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Guest Service

Cher hôte,Nous sommes ravis d'apprendre que notre emplacement proche des transports en commun a été à votre convenance.Nous regrettons sincèrement que nos standards habituels de propreté n'aient pas été à la hauteur de vos attentes. Veuillez noter que nous offrons un service de ménage sur demande, sans frais supplémentaires, et nous sommes désolés si cette option n'a pas été clairement communiquée lors de votre séjour.Concernant votre remarque sur la présence de moisissures, nous prenons note de vos observations et tenons à vous assurer que notre équipe de nettoyage suit des procédures rigoureuses pour maintenir nos chambres dans un état impeccable.Nous sommes également désolés d'apprendre que les équipements de la chambre n'ont pas répondu entièrement à vos attentes, bien que nous nous efforcions d'offrir des aménagements confortables et fonctionnels.Nous espérons que, malgré ces points, vous avez trouvé du réconfort dans les équipements de notre hôtel et avez pu profiter des diverses installations que nous proposons.Au plaisir de vous revoir parmi nous,Guest Service

Dear George, Thank you for taking the time to review your stay.We are pleased to hear that you enjoyed our breakfast offerings and found the room to be well-equipped for your needs. Our team takes pride in providing excellent service and maintaining the condition and cleanliness of our hotel, and your positive remarks affirm their dedicated efforts.However, we regret that the room size did not meet your expectations. Our aim is always to provide comfortable accommodations, and while our rooms are designed to be cozy and efficient, we understand that preferences can vary. We hope this did not detract significantly from your overall experience with us.We also understand that dining options are an important part of any stay. While our hotel restaurant is a popular choice, we are located near a variety of restaurants in town, and our team is always ready to assist with recommendations and bookings for future visits.We are looking forward to welcoming you again. All the best!Guest Service

Dear Yu,We really appreciate your feedback.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope that you will stay with us again in the future. Best wishes,Guest Service

Dear Mark,Thank you for taking the time to share your review.We are truly sorry to hear about your unsatisfactory experience regarding the hot water.Our guests' comfort is a priority, and we regret that this aspect did not meet your expectations. Regarding the absence of a fridge and microwave in the rooms, we understand these amenities can be important to our guests. Although we do not offer these in-room facilities, we are always ready to assist with storing goods in our reception fridge for your convenience. And heat up your food in our kitchen microwave.Your comments on housekeeping are concerning, and we take them seriously. While we pride ourselves on maintaining stringent cleaning procedures, we acknowledge your stay did not reflect our high standards. We regret to note that your overall perception of our service did not live up to the experience we strive to provide. Ensuring the satisfaction of our guests is our utmost concern, and it is apparent we fell short in your case.We hope that you will allow us the opportunity of providing you with an improved stay in the future. Best regards,Guest Service

Dear Hilla,We appreciate receiving your opinion concerning your recent stay.We're delighted to hear that you enjoyed our breakfast offerings, and it's great to know our bar qnd restaurant staff made a positive impact on your experience. We take pride in our daily housekeeping and are glad this was reflected during your stay.We do, however, regret to hear about your concerns regarding the carpet condition in common areas and your interaction with our front desk staff.Please be assured that we continually strive to maintain our facilities to the highest standards and provide professional service to all guests. Regarding the parking, we offer secure on-site options and our team is always ready to assist with any issues or guidance needed.We hope to see you again in the future. Kind regards,Guest Service

Dear Constantin,Thank you for taking the time to provide your feedback.We're delighted to hear that you found the bed comfortable and the bathroom to your liking, along with enjoying our breakfast offerings. Our team strives to provide a welcoming and satisfying stay, and it's reassuring to know these aspects met your expectations.We understand your concerns regarding the shuttle service; please note that alternative transportation options such as taxis (24/7) and public transport (DE LIJN, stop Kennedy 400m from the hotel) are available nearby, ensuring connectivity to and from the airport.We take note of your comments on the hotel's condition and apologize for any inconvenience caused. Our TV system usually receives appreciation for its varied channels, and we regret to hear you had difficulty with it As for parking, we aim to provide a secure option for our guests, though we understand that the cost may seem significant.Rest assured, we continuously assess our services to enhance our guests' experiences.We hope we have the opportunity to welcome you back again.Kind regards,Guest Service

Dear William,Thank you for positively reviewing your time at our hotel.We're thrilled to hear that you enjoyed our gym facilities, available round the clock for those energizing early morning or late-night sessions. It's wonderful to know that our hotel's condition and the service provided by our team met your expectations. Your appreciation for the room amenities is also greatly valued, as we strive to offer a comfortable and enjoyable stay for all our guests.We would love to welcome you back on many more occasions. Best wishes,Guest Service

Dear William,Thank you for this positive review.We're thrilled to hear that the check-in process was smooth and that you enjoyed the pizza from our 24/7 Pentalounge. It's great to know that the bed and room met your expectations, and we're proud that our efforts in maintaining cleanliness and providing quality service have been recognized in your review. Your satisfaction with the room amenities is especially pleasing, as we strive to offer a comfortable and well-equipped environment for our guests.We look forward to a return visit from you in the future.Best wishes,Guest Service

Dear Ava, thank you for taking the time to share your experience at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to have the pleasure of welcoming you back in the future. Warm regards,Guest Service

Dear Massimiliano,Thank you for taking the time to share your review.We're glad to hear that you found our service to be satisfactory and appreciated the cleanliness and amenities of the room. It's always rewarding to know when aspects of our hotel meet our guests' expectations.Regarding the parking fee, we strive to provide secure parking options and understand that the cost may seem high for some; we appreciate your feedback on this matter.Parking in the street (in front of the hotel) is available for free.While we don't offer complimentary water bottles in the rooms, we're happy to provide a water refill station in the Pentalounge for all our guests.We are continuously working on maintaining and refreshing our facilities to ensure a comfortable experience for all our visitors.We hope that you will return on another occasion.Kind regards,Guest Service