Dear Liridon, thank you for your review. First at all we would like to underlined that you made the reservation the same day you arrived and ask for a baby cot that we provided to you. As you decide to make your reservation at the last minuste, take note that is complicated to manage the room choice as other customers was more organized and booked their reservation earlier. But as professionnal, we provided you the baby cot requested. About the door of the toilet, the first part of the answer is just on the top of this answer. I'm sorry you have a comfort problem with your own smell. Rest assured, you're among the 1% of customers who have had this problem. About the size of the room, it's clearly indicated in our expedia page and also on our official website. And you received an automatic message that explained you exactly what kind of room you booked. Did you read it?Thank you for your advice regarding families, but we'll avoid following it since it's not the case and your judgment is probably not that of anyone else. The majority of the families we have hosted have been delighted to stay with us. We wish you a nice day.

Dear Amire,Thank you for your nice review.We wish you a nice day.

Dear guest,Thank you for your nice review that help us to improve our services.Hope to see you again.We wish you a nice day.

Dear guest,Thank you for your nice review that help us to improve our services.Hope to see you again.We wish you a nice day.

Dear Madam, dear Sir, We take note of your request and we hope to welcoming you next time in the best conditions.

Dear sir, dear Madam, We are glad to know that you enjoy your stay with us. We hope to welcoming you again in few months to enjoy our futur restaurant with a complete breakfast buffet.

Dear Sir, dear Madam, We are glad that you appreciate your stay with us and we hope to see you again. Looking forward to welcoming you. We wish you a nice day.

Dear Alaine,Thank you for you review.

Dear guest,Thank you for your nice review.

Dear Francesca,Thank you for your nice review.

Dear Samir,Thank you for your nice review.

Dear Henk,Thank you for your nice review.

Dear Sharazade,Thank you for your comment. Indeed, the hotel has made the artistic choice to move towards a neo-industrial style with which the majority of our guests are satisfied. As a result, we've opted for rooms that are more spacious and less cluttered with wardrobes that can take up an enormous amount of space. Room sizes are clearly indicated on all our platforms. We would like to draw your attention to the fact that you have received a message clearly indicating the characteristics of your room and inviting you to request an upgrade at an additional cost if your room is not to your liking. Unfortunately, we have had no further communication from you. We regret that you found our corridors cold during the few minutes it took you to cross them to reach your room. Nevertheless, we would like to draw your attention to the fact that the walls of our corridors are not covered in concrete, but were capped in places, and left in exposed brick in other places. This underlines the neo-industrial style we've opted for. All our photos are available on our various platforms. We're also delighted that you enjoyed our wooden crates, which are a reminder of our charming country's brewing culture. We regret that you did not call reception to inform us of the lack of cups in your room. Our team is here to solve this kind of problem, unfortunately, without communication it is difficult to resolve them. As for shampoo, there is no obligation for a 3* hotel to provide all bath products, as stipulated on our platforms. We wish you an excellent day and look forward to welcoming you.

Dear Irene,Thank you so much for your nice review.We wish you a nice day.

Dear Mayra,We thank you for your comment and would like to take this opportunity to set the record straight on the false information you are spreading. First of all, we do not ask for an amount of the whole stay as a guarantee, but 100. This 100 is blocked on your card by our system and our system has automated the cancellation of the guarantee. You've also received a full message explaining the mechanisms of your credit card, but unfortunately it seems that you haven't read it. We also regret that you did not contact our services directly, which could have clearly and distinctly explained the mechanisms of a guarantee to you. To make it clear, we'll explain it again right here: a guarantee is an amount blocked on your card that is released without a '+' line or notification being sent to you. This means that the amount is just cancelled and added to the total. We kindly ask you to contact your bank and rectify your note concerning our establishment, which does not reflect reality. We deeply regret this lack of respect towards our establishment. We wish you an excellent day.

Dear Amine,Thank you for your nice review.

Chère Sara,Nous vous remercions pour votre commentaire, néanmoins, nous sommes surpris par votre plainte concernant le wifi. Nous avons audité notre réseau il y a peu de temps et celui-ci est 100% opérationnel. Avez-vous patienté pour être redirigé vers le portail permettant d'accepter les conditions d'utilisation? Malheureusement, sans avoir demandé de l'aide à notre équipe, il est compliqué de résoudre votre problème. Lors d'un prochain séjour, n'hésitez pas à communiquer vos problèmes avec notre équipe qui est là pour les solutionner. Au plaisir de vous accueillir.

Dear Hope,Thank you for your nice review.We wish you a nice day.

Dear guest, Thank you for your nice review. We wish you a nice day.

Dear Guillermo,Thank you so much for your review.We wish you a nice day.

Dear guest,Thank you for your nice review.We wish you a nice day.

Deat Tine,Thank you for your nice review.We wish you a nice day.

Dear Adam,Thank you for your nice review.Hope to welcoming you again.We wish you a nice day.

Dear guest,Thank you for your nice review that help us to improve our services.Hope to see you again.We wish you a nice day.

Dear guest,Thank you for your nice review that help us to improve our services.Hope to see you again.We wish you a nice day.

Cher William,Nous vous remercions pour votre super commentaire.Au plaisir de vous accueillir à nouveau.