Außenbereich

Bewertungen von Motel 6 Brockton, MA

2 out of 5
Motel 6 Brockton, MA
391 Westgate Dr, Brockton, MA

Bewertungen

5,4
185 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
137 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 8 - Gut" "
146 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 6 - Okay" "
159 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
374 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

5,2/10

Sauberkeit

6,0/10

Personal & Service

4,8/10

Ausstattung

5,0/10

Zustand der Unterkunft

5,4/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Martin

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Hotel so ok. Zum übernachten passt es. Hat Luft nach oben. In der Nachbarschaft eine Mall zum einkaufen. Hat die guten Jahre schon hinter sich.
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Hotel Manager am 7. Nov. 2023
Dear Martin,Thank you for taking the time to provide such a thorough and insightful feedback of your stay at our hotel. Your positive feedback makes us happy, and we'll do everything we can to make up for any shortcomings. In the near future, it would be our pleasure to properly welcome you back.Sincerely,Hotel Manager.

6/10 – Okay

Martin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
AC was set to 60F when we got into the room
Aufenthalt von 1 Nacht im August 2023
Antwort von Brand Experience Team am 23. Aug. 2023
Hi Martin,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 – Okay

Uwe

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Personal ist stets bemüht, den Gästen alles recht zu machen, Gäste sind nachts laut auf den Zimmern, ständiges Hundegebell, auf dem Fluren stinkt es nach Marihuana, auf den Parkplätzen liegt überall Müll rum, trotz Aschenbecher überall Zigarettenkippen.
Aufenthalt von 4 Nächten im Juli 2023
Antwort von Nancy Y. am 17. Aug. 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

6/10 – Okay

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
In total the room was ok, but it smelled really bad.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Brand Experience Team am 2. Aug. 2023
Hi Traveler,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 – Hervorragend

Brian

Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit
Put my towels out for laundry and have to keep asking for new ones room key has to keep being reset **no microwave in room** Manager friendly and accommodating
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 27. Mai 2024
Dear Guest,Thank you for recognizing our manager's friendly and accommodating service. We apologize for the inconvenience with the towel service and room key, and we appreciate your patience. We'll address these issues promptly to ensure a smoother experience for your future stays. Additionally, we'll consider your feedback regarding the microwave availability for future improvements. We look forward to exceeding your expectations on your next visit.Sincerely, Hotel Manager.

10/10 – Hervorragend

Amanda

Gut: Sauberkeit und Personal & Service
Great front desk person he got me in early. Very cheerful and accommodating.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 27. Mai 2024
Dear Amanda,Thank you for your feedback! We're thrilled to hear that our front desk staff provided cheerful and accommodating service and got you checked in early. We aim to make your stay as pleasant as possible and appreciate your kind words. We look forward to welcoming you back soon!Sincerely, Hotel Manager.

8/10 – Gut

Elshan

Gut: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 27. Mai 2024
Dear Elshan, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager.

10/10 – Hervorragend

Tamika

Gut: Personal & Service und Zustand der Unterkunft
Come give ur opinion
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Hotel Manager am 27. Mai 2024
Dear Tamika, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

6/10 – Okay

sau

Ok
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 23. Mai 2024
Dear sau,We thank you for your comments and hope that your stay with us has been pleasant. We appreciate the opportunity to serve you and look forward to welcoming you back in the future.Sincerely,Hotel Manager.

2/10 – Ungenügend

Neila

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
I ordered non smoking room but was told otherwise. I guess every room is smoking room. The smell was horrible. Bathroom doors had no handle neither a lock. The bathroom and the bed, and the room in general were very clean. But the smell…
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 20. Mai 2024
Dear Neila,Thank you for taking the time to share your feedback with us. It’s unfortunate your stay with us was not ideal. It’s important to us that we offer our guests a quality experience and we’ll address your concerns with the appropriate members of our team moving forward. We hope you’ll give us another opportunity to share a more positive experience with you soon.Sincerely, Hotel Manager.

8/10 – Gut

Deneen

Mit Haustieren gereist
My stay was better than expected based on the online reviews. My room was clean and the bed was very comfortable. I could tell the bathroom had been partially updated, but the tub / shower were in bad shape. The tub looked like it either was not clean or had so much ground in dirt that it would not come clean. They have veneer floors that look like hardwood, which I'm sure is more sanitary since this is a pet friendly hotel. The only challenge with these floors is I was on the second floor and there was a room above me with small kids in it so anytime anyone walked or moved in their bed it sounded like they were coming through the ceiling. The walls seem like they are soundproof but the floor/ceiling definitely is not. Also there are two trash cans at the front entrance and they both were overflowing such that things were spilling out of them. This is not a welcoming sight when you arrive. All in all though this was not a bad stay and I would stay here again because of the price.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 20. Mai 2024
Dear Deneen,Thank you for sharing your detailed feedback with us. We're glad to hear that your stay was better than expected, with a clean room and comfortable bed. We apologize for the issues you encountered with the tub and noise from the floor above. Your comments about the cleanliness of the front entrance are noted, and we'll address this promptly to ensure a more welcoming arrival experience for our guests. We appreciate your understanding and hope to welcome you back for another stay in the future.Sincerely, Hotel Manager.

10/10 – Hervorragend

Roodfort

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 19. Mai 2024
Dear Roodfort, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

2/10 – Ungenügend

May

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 17. Mai 2024
Dear May, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 – Hervorragend

Jeremy

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy and convenient once again!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 17. Mai 2024
Dear Jeremy, I appreciate you letting us know you had a nice stay with us and thank you for your kind words about our location. We look forward to welcoming you back soon.Sincerely, Hotel Manager.

10/10 – Hervorragend

Jeremy

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Had a misunderstanding with a noise coming from another room. I left a review about how bad it was and the next day Atim @ the hotel desk, was very helpful with my issue. I would stay here again just because he was very nice about it and really wanted to help. Wish I could remove it but my only option was to update.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 17. Mai 2024
Dear Jeremy,Thank you for sharing your experience. We’re glad to hear that Atim was able to assist you and resolve the issue with the noise. Your kind words will be passed along to him. We appreciate your understanding and look forward to welcoming you back for a more pleasant stay.Sincerely, Hotel Manager.

10/10 – Hervorragend

Jeremy

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This stay was very comfortable and convenient right next to a mall so it’s easy to get anything I need. The staff, Atim, was really helpful any time I needed some assistance. Would stay here again when in Brockton.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 17. Mai 2024
Dear Jeremy,We're thrilled to hear that you had a comfortable and convenient stay with us! It's wonderful to know that our proximity to the mall and the assistance provided by our staff member, Atim, enhanced your experience. We look forward to welcoming you back to our hotel during your next visit!Sincerely, Hotel Manager.

2/10 – Ungenügend

Jeremy

Verbesserungswürdig: Sauberkeit und Personal & Service
I’ve gotten zero hours of sleep. There was a dog below my room that wouldn’t stop barking throughout the night into the morning and when I called to let the office know I was pretty much told they were too busy and he couldn’t hear it
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Irma, Dorchester

Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 15. Mai 2024
Dear Irma, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 – Okay

Paul

Mit der Familie gereist
Gut: Sauberkeit
Hated the shower.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Hotel Manager am 13. Mai 2024
Dear Paul, Thanks for the stay and the feedback. Your comments are important for us. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon.Sincerely, Hotel Manager.

10/10 – Hervorragend

Eduardo D.

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It's very good place
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 13. Mai 2024
Dear Eduardo,We greatly appreciate your feedback. It makes us happy to hear that you had a good time with us. We look forward to serving you again soon.Sincerely,Hotel Manager.

2/10 – Ungenügend

Anthony

Bad
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 13. Mai 2024
Dear Anthony,Thank you for your stay. But here you have not mentioned anything about the stay. Please provide us specific details so that we can address them. You will have a better experience next time.Sincerely,Hotel Manager.

2/10 – Ungenügend

Jordan

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Dirty, open used bar of soap left in the bathroom and someone’s hair left on the bed and bathroom sink
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 13. Mai 2024
Dear Jordan,Thank you for your feedback. We apologize for the cleanliness issues you encountered during your stay. This does not reflect our usual standards, and we appreciate you bringing it to our attention. We will address these issues with our housekeeping team to ensure they are rectified. We look forward to welcoming you back in the future.Sincerely, Hotel Manager.

6/10 – Okay

Odell

Verbesserungswürdig: Zustand der Unterkunft
Just look unsafe and dirty
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 13. Mai 2024
Dear Odell,We're sorry to hear about your concerns regarding safety and cleanliness. We take the feedback seriously and will address these issues promptly. Our guests' comfort and safety are our top priorities, and we strive to provide a clean and secure environment. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager.

10/10 – Hervorragend

Roodfort

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
None...
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 22. Mai 2024
Dear Roodfort, Thanks for your choosing our hotel for your stay and 5 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely,Hotel Manager.

10/10 – Hervorragend

Paul, Brockton

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 8. Mai 2024
Dear Paul, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager.

10/10 – Hervorragend

kelton

Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 8. Mai 2024
Dear kelton, Thanks for your choosing our hotel for your stay and 5 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely,Hotel Manager

4/10 – Schlecht

Darline

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nothing
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 4. Mai 2024
Dear Darline,Thank you for your stay. But here you have not mentioned anything about the stay. Please provide us specific details so that we can address them. You will have a better experience next time.Sincerely,Hotel Manager.

10/10 – Hervorragend

Roodfort

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I never receive the breakfast i need it now...
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 3. Mai 2024
Dear Guest, Thanks for the stay and the feedback. Your comments are important for us. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon.Sincerely, Hotel Manager.

8/10 – Gut

michelle

Mit Haustieren gereist, Mit einer Gruppe gereist
Gut: Personal & Service und Ausstattung
You give what you get. Staff is very respectful with me. I'm greeted with a first name basis. They tolerate nothing, so you can stay safe. It has quieted down a lot. The only complaint I have, heater/air conditioners should be cleaned. They are filled with dust and Debree which causes not to work properly. Im allergic to dust so i itch.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 2. Mai 2024
Dear michelle,Thank you for sharing your experience. We're pleased to hear that our staff treated you respectfully and made you feel safe during your stay. We apologize for any inconvenience caused by the cleanliness of the heater/air conditioners. Your feedback is valuable, and we'll ensure that the issue is addressed promptly to improve the comfort of our guests. We appreciate your input and hope to welcome you back for a more comfortable stay in the future.Sincerely, Hotel Manager.

6/10 – Okay

Nilsen

Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 20. Mai 2024
Dear Nilsen, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

8/10 – Gut

Civil

Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 29. Apr. 2024
Dear Guest, Thanks for your choosing our hotel for your stay and 4 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely, Hotel Manager

10/10 – Hervorragend

Davidson

Gut: Sauberkeit
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 27. Apr. 2024
Dear Davidson, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

10/10 – Hervorragend

Bobby

Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 23. Apr. 2024
Dear Bobby, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

2/10 – Ungenügend

Jeffrey

Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 13. Mai 2024
Dear Jeffrey, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager.

6/10 – Okay

Joseph

Verbesserungswürdig: Zustand der Unterkunft
The only thing that I like about this place it’s close to the Mall.
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 23. Apr. 2024
Dear Joseph,It was a pleasure and an honor to have you stay at our property. We greatly appreciate your kind words about our location, and hope that you will choose to stay with us again in the future.Sincerely, Hotel Manager.

10/10 – Hervorragend

Kenneth

Mit Haustieren gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
COMFORTABLE AND FRIENDLY!
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 19. Apr. 2024
Dear Kenneth,Thanks for helping us by offering this review. You are kind to let us know that our friendly staff. The experience here has proven to be more than satisfactory to most guests who leave content and happy. Our guest feedback keeps us motivated and focused to be the best hotel. We trust you will give us one more chance. We appreciate the valuable time you spent in sharing your feedback. Thank you so much.Sincerely,Hotel Manager.

10/10 – Hervorragend

Bobby

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Hotel Manager am 20. Apr. 2024
Dear Bobby, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

6/10 – Okay

Shaineska

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit
Nothing much
Aufenthalt von 5 Nächten im April 2024
Antwort von Hotel Manager am 17. Apr. 2024
Dear Shaineska, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager.

2/10 – Ungenügend

Cindie

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 17. Apr. 2024
Dear Cindie, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 – Ungenügend

JASON

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Great motel if you want a black hooker on demand, to but crack off the bum who camps by the front door, or listen to the 3rd floor pimp back hand Yalanda
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 17. Apr. 2024
Dear JASON,I am distressed to see your comments. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again. Sincerely,Hotel Manager

6/10 – Okay

James

Gut: Sauberkeit und Personal & Service
I like the price but if you’re going there for peace and quiet, it’s a little noisy but not too bad at all. All you’re getting is a basic room and that’s exactly what I wanted
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 17. Apr. 2024
Dear James,Thank you for taking the time to offer such detailed and informative comments about your stay at our hotel. Your favourable feedback makes us pleased, and we'll do everything we can to make up for any drawbacks. It would be our pleasure to formally welcome you back in the near future.Sincerely, Hotel Manager.

10/10 – Hervorragend

Julian

Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 29. Apr. 2024
Dear Julian, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

4/10 – Schlecht

Edenson

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Rien du tout
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 10. Apr. 2024
Dear Edenson,Thank you for your stay. But here you have not mentioned anything about the stay. Please provide us specific details so that we can address them. You will have a better experience next time.Sincerely,Hotel Manager.

8/10 – Gut

kattie

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 10. Apr. 2024
Dear kattie, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager.

2/10 – Ungenügend

Faye

Mit Haustieren gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Noisy neighbors, I saw a roach and vacated the room immediately @ 3am in the morning to be sure my things didn't become contaminated and drove an hour to get home, while I was very tired. I knew right away the room was a dump, and wasn't that surprised it was infested.
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 5. Apr. 2024
Dear Faye,Thank you for sharing your concerns with us. We work hard to meet the needs of all our guests, but unfortunately we did not satisfy your expectations. All of our rooms undergo regular pest control, and I can assure you that there are no insects inside your room or in any area of our hotel. I hope we will have a chance to regain your confidence and prove how serious we are about excellent customer service. Sincerely, Hotel Manager.

8/10 – Gut

James, Montréal

Gut: Sauberkeit, Personal & Service und Ausstattung
Pas pires mais ça aurait pu être mieux
Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Manager am 5. Apr. 2024
Dear James,Thank you for your stay. But here you have not mentioned anything about the stay. Please provide us specific details so that we can address them. You will have a better experience next time.Sincerely,Hotel Manager.

2/10 – Ungenügend

Herson

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
water flows through the PVC sink, wash the hand, so the floor is full of water.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 5. Apr. 2024
Dear Herson,We apologize for the inconvenience caused by the issue with the sink in your room. Your feedback is important, and we'll address this promptly with our maintenance team to ensure it's resolved. We appreciate your understanding and hope to have the opportunity to provide you with a more comfortable stay in the future. Sincerely, Hotel Manager.

10/10 – Hervorragend

Paul

Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 1. Apr. 2024
Dear Paul, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

10/10 – Hervorragend

Paul

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 27. März 2024
Dear Paul, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

6/10 – Okay

ENSO

Not good
Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Manager am 25. März 2024
Dear ENSO,Thank you for your stay. From an improvement point of view, we look for specific experience sharing. Please provide us more details about the areas of concern. You will have a better experience next time.Sincerely, Hotel Manager.