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Bewertungen von Grand Crowne Resort by Capital Vacations

3 out of 5
Grand Crowne Resort by Capital Vacations
300 Golfview Drive, Branson, MO

Bewertungen

8,6

Hervorragend

411 von insgesamt 748 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
202 von insgesamt 748 Gästebewertungen haben eine Bewertung von 8 - Gut" "
78 von insgesamt 748 Gästebewertungen haben eine Bewertung von 6 - Okay" "
30 von insgesamt 748 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
27 von insgesamt 748 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,6/10

Personal & Service

8,8/10

Ausstattung

8,6/10

Zustand der Unterkunft

7,6/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Kimberlyn

Mit der Familie gereist
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
When we checked in their internet was down, so they didn’t take our credit card info. They didn’t try to contact us to get our credit card information until after we checked out, 4 days later, and then they were frantically trying to get our info so they could charge us the $40 in resort fees we owed. They recommended when their internet was down that we use our own hot spots on our phones… the dryer was broken and the maintenance person didn’t fix it, my husband had to. There were also boogers on the pillow cases for the pull out couch, which makes me question if they wash their bedding well? The pool building was awesome and one of the highlights of our trip. The room wasn’t the cleanest, but it was livable for the 4 days we were there. It’s also a timeshare, so they tried to make us attend a meeting to get a free stay next time we come.
Aufenthalt von 4 Nächten im März 2024
Antwort von Rachel - Operations Manager am 30. März 2024
Kimberlyn,Thank you for taking the time to review your stay. I am sorry that you had issues during your stay. We value your feedback and will be using this information to improve our processes as we are continually striving to better the experience of all of our guests.

6/10 – Okay

Matthew

Mit der Familie und kleinen Kindern gereist
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit
Stayed in the biggest best room the hotel offers, The grand suite. The bedrooms had trash from the last people who stayed, The spa tubs had black mold growing in the caulking and one of the doors fell of the track when we opened it in one of the rooms. In the master, the hot tub came on and off several times throughout the night, randomly, waking our baby. We found someone’s old slippers under one of the beds as well. The room was dusty and hadn’t been cleaned before our arrival. We were extremely disappointed to say the least.
Aufenthalt von 2 Nächten im März 2024
Antwort von Rachel - Operations Manager am 26. März 2024
Matthew,Thank you for taking the time to review your stay. We are sorry to hear that you had issues during your stay. If it was brought to our attention during your visit, we always strive to correct any issues that we can immediately, given the opportunity. We value your feedback as we continually strive to improve the experience for all of our guests.

8/10 – Gut

Levi

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Stayed on property multiple times. Great location and great value for families.
Aufenthalt von 2 Nächten im März 2024
Antwort von Rachel - Operations Manager am 26. März 2024
Dear Levi,Thank you for reviewing your stay. We are glad that you had a great experience and hope to have you back again in the future.

10/10 – Hervorragend

chauncy

Gut: Sauberkeit und Zustand der Unterkunft
Nice
Aufenthalt von 2 Nächten im März 2024
Antwort von Rachel - Operations Manager am 22. März 2024
Chauncy,Thank you for rating your stay! It looks like you had a wonderful experience and we hope to see you again the next time you visit Branson.

10/10 – Hervorragend

Jason

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Nice rooms!
Aufenthalt von 2 Nächten im März 2024
Antwort von Rachel - Operations Manager am 18. März 2024
Jason,Thank you for reviewing your stay! We are happy that you had a great experience and hope to see you again the next time you visit Branson. Thank you for being our guest!

10/10 – Hervorragend

Susan

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
This property is within 5 minutes of Branson’s 76 strip with all it has to offer. And yet it is quiet and safe. It has a huge indoor pool, perfect for kids to play. Checkin is easy, checkout is even easier. The staff are wonderful, always giving a kind greeting and asking if there’s anything we need. Thanks again for a great stay!
Aufenthalt von 2 Nächten im März 2024
Antwort von Rachel - Operations Manager am 17. März 2024
Dear Susan,Thank you for your kind review! We are happy that you had a wonderful experience with us and hope to see you again the next time you visit Branson.

8/10 – Gut

Jon

Very nice rooms!
Aufenthalt von 2 Nächten im März 2024
Antwort von Rachel - Operations Manager am 13. März 2024
Jon,Thank you for your review! We are happy that you had a great experience and we hope to see you again the next time you visit Branson.

8/10 – Gut

Joyce

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
I did not like being told we had to go to a 2 hour meeting on our vacation.
Aufenthalt von 3 Nächten im März 2024
Antwort von Rachel - Operations Manager am 17. März 2024
Joyce,Thank you for taking the time to review your stay. We value your feedback and will use that information as we continually strive to improve the experience of all of our guests.

4/10 – Schlecht

Jessica

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Gut: Sauberkeit und Zustand der Unterkunft
We love staying here, but i dont appreciate having to listen to someone try to sell me a timeshare in order to get my parking pass. Then they kept calling wanting me to pay them to sell to me. We come every year, but if this happes again we wont use this property again.
Aufenthalt von 2 Nächten im März 2024
Antwort von Rachel - Operations Manager am 12. März 2024
Jessica, Thank you for taking the time to rate your stay. We are happy that you enjoy staying with us, and we value your feedback. We will use this information as we continually strive to improve the experience of all of our guests.

4/10 – Schlecht

MARGARET KAY

Mit dem Partner gereist
room had a musky smell.. at check in was pressured to attend a sales presentation
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Rachel - Operations Manager am 8. März 2024
Dear Margaret Kay,Thank you for taking the time to review your stay. We are sorry that you had these issues during your stay and will use this information as we look at how we can improve the experience for all guests.

10/10 – Hervorragend

Brenda, Green Forest

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Very friendly, was welcomed the very first day by the grounds team and they gave very good advice and even their responses” to me were very nice and helpful. You don’t get that every where you go. So thank you very much. Go team, build a good community and the people will come back.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Rachel - Operations Manager am 24. Feb. 2024
Brenda,Thank you for your kind review! We are happy that you felt welcome and enjoyed your stay! We look forward to having you with us again soon.

8/10 – Gut

Kenslee

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Rachel - Operations Manager am 20. März 2024
Kenslee,Thank you for taking the time to review your stay! It looks like you had a great experience and we hope to see you back again in the future.

10/10 – Hervorragend

Lora

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Rachel - Operations Manager am 19. Feb. 2024
Lora, Thank you for rating your stay! It looks like you had a wonderful experience with us and we hope to see you again the next time you are in Branson. Thank you for being our guest!

10/10 – Hervorragend

Sondra

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
We loved our unit it fit us perfectly & was very clean & faced the golf course.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Rachel - Operations Manager am 13. Feb. 2024
Dear Sondra,Thank you for your kind review! We are happy that you enjoyed your stay here. We hope to see you again the next time you come to Branson.

10/10 – Hervorragend

Wendy

Mit der Familie gereist
Gut: Sauberkeit und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Rachel - Operations Manager am 13. Feb. 2024
Wendy, Thank you for rating your stay! It looks like you had a wonderful experience here and we hope to have you with us again in the future.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Absolutely the best lodging in Branson, Mo for total comfort, luxury, and peace of mind. The affordability is mind-blowing also.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von SP am 18. Jan. 2024
Thank you so much for taking the time to write this glowing review. We are so excited to here that you enjoyed your stay with us, and we hope to see you again soon!!

10/10 – Hervorragend

Robin

Aufenthalt von 4 Nächten im Januar 2024
Antwort von Rachel - Operations Manager am 30. Jan. 2024
Dear Robin,Thank you for rating your stay! It looks like you had a wonderful time here at Grand Crowne and we hope to see you back again the next time you visit Branson.

8/10 – Gut

Christine

Aufenthalt von 2 Nächten im Januar 2024
Antwort von SP am 15. Jan. 2024
Thank you for taking the time to complete a review. We are glad to see that you enjoyed your time with us. We look forward to seeing you again soon!

10/10 – Hervorragend

Kerry

Aufenthalt von 2 Nächten im Oktober 2023
Antwort von SP am 15. Jan. 2024
Thank you for taking the time to complete a review. We are glad to see that you enjoyed your time with us. We look forward to seeing you again soon!

6/10 – Okay

Shelia

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit
The bathroom was not clean. The condo could definitely use some upgrades.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von SP am 15. Jan. 2024
Thank you for taking the time to complete a review. We are disappointed to hear that your stay with us was less than exceptional. We will pass your comments along to our team to make improvements moving forward. We hope to see you again soon!

10/10 – Hervorragend

Clifford

Geschäftlich gereist
Gut: Sauberkeit und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2023
Antwort von SP am 15. Jan. 2024
Thank you for taking the time to complete a review. We are glad to see that you enjoyed your time with us. We look forward to seeing you again soon!

10/10 – Hervorragend

Clifford

Geschäftlich gereist
Gut: Sauberkeit und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2023
Antwort von SP am 15. Jan. 2024
Thank you for taking the time to complete a review. We are glad to see that you enjoyed your time with us. We look forward to seeing you again soon!

8/10 – Gut

Matthew

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von SP am 15. Jan. 2024
Thank you for taking the time to complete a review. We are glad to see that you enjoyed your time with us. We look forward to seeing you again soon!

10/10 – Hervorragend

Geoffrey

Mit der Familie gereist
Gut: Sauberkeit und Komfort des Zimmers
Awesome experience
Great property. The room exceeded our expectations. Quiet and very clean. Fairly quick check in without complications. We would highly recommend this place. The only part that was uncomfortable was the sales pitch, when you get your parking pass, to schedule a time to attend a sales demonstration for purchasing a time share at this location. But, after a firm no thank you, it was over and our vacation began. FIVE Stars!
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von SP am 15. Jan. 2024
Thank you for taking the time to complete a review. We are glad to see that you enjoyed your time with us. We look forward to seeing you again soon!

2/10 – Ungenügend

Latasha

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von SP am 15. Jan. 2024
Thank you for taking the time to complete a review. We are disappointed to hear that your stay with us was less than exceptional. Please feel free to contact our managment team directly to discuss your issue as we value your feedback for us to continue to improve. We hope to see you again soon!

8/10 – Gut

Janes

Gut: Sauberkeit und Komfort des Zimmers
Ok? Needs updated. Small TV’s, carpet needs replaced. Blinds broken.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von SP am 15. Jan. 2024
Thank you for taking the time to complete a review. We are disappointed to hear that your stay with us was less than exceptional. We will pass your comments along to our team to make improvements moving forward. We hope to see you again soon!

6/10 – Okay

Michael

safety
There was a ratchet strap holding a safety railing on the fifth floor because the screws came loose from the building.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von SP am 15. Jan. 2024
Thank you for taking the time to complete a review. We are disappointed to hear that your stay with us was less than exceptional. We are working on some improvements throughout the property amd will continue to upgrade as possible. We hope to see you again soon!

10/10 – Hervorragend

Matt

Gut: Sauberkeit und Zustand der Unterkunft
Plenty of room , kitchen, laundry and two bathrooms.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von SP am 15. Jan. 2024
Thank you for taking the time to complete a review. We are glad to see that you enjoyed your time with us. We look forward to seeing you again soon!

2/10 – Ungenügend

Darrell

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von SP am 15. Jan. 2024
Thank you for taking the time to complete a review. We are disappointed to hear that your stay with us was less than exceptional. Please feel free to contact our management team directly to discuss your issues as this is how we continue to improve. We hope to see you again soon!

10/10 – Hervorragend

KATHRYN

Mit der Familie gereist
Gut: Komfort des Zimmers
Aufenthalt von 5 Nächten im November 2023
Antwort von SP am 1. Dez. 2023
Thank you so much for your wonderful review. We hope to see you again soon!

10/10 – Hervorragend

MURRELL

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The check in was so quick and the personnel were so friendly and polite. Some things were missing from the unit, like silverware for 4.
Aufenthalt von 5 Nächten im November 2023
Antwort von SP am 1. Dez. 2023
Thank you for your wonderful review. We pride ourselves on providing excellent customer service. We apologize for the missing items and will speak with our housekeeping department to be more careful when checking the inventory.

2/10 – Ungenügend

ROBERT, Gold Canyon

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
We could not stay here because of the noise and dirty and worn room. Sure was not a Deluxe Penthouse. Both hotel and Expedia said they would refund our money but have not seen anything yet! They had a back hoe right outside the room with a jack hammer working They do not represent their facility the way it really is
Aufenthalt von 3 Nächten im November 2023
Antwort von SP am 1. Dez. 2023
We are sorry to hear that your stay was not as expected. We are undergoing some growing pains to provide our owners and guests with a beautiful club house and an outdoor water park. We do hope that you will come back to see us next years and enjoy our expansion.

6/10 – Okay

Katrina

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Was close to shopping & eateries
Aufenthalt von 1 Nacht im November 2023
Antwort von SP am 1. Dez. 2023
Thank you for taking the time to give us a good review. It does appear that you had a less that exceptional stay and we would love to have some details so that we can continue to improve. Please feel free to reach us directly at the resort.

6/10 – Okay

Joshua

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
No sign when you get there showing where you check in. When you find the check in they were friendly but after that be warned. They say go around the corner to get your parking pass. Now the sales pitch starts. Just give me the parking pass, if i wanted to stay there regularly we would let you know. I should not have to tell you NO 10 times. We had to walk away and be rude for him to stop. Very pushy and wasting our short amount of time we had to spend there. The room was fine for what we needed it for. It was loud and next the maintenance and electrical room which was unfortunate for us. We left first thing in the morning. We wont be back. It was clean to sleep and shower and thats it.
Aufenthalt von 1 Nacht im November 2023
Antwort von SP am 1. Dez. 2023
Thank you for taking the time to give us your feedback. We will certainly look into adding additional directional signage for check in. As for the parking passes, we are a timeshare resort and marketing is a vital part of the success of our operation however they should not be pushy. I will speak with them regarding their approach. We hope that you will come back again and give us another try.

8/10 – Gut

Billy

Aufenthalt von 4 Nächten im November 2023
Antwort von SP am 28. Nov. 2023
Thank you for taking the time to give us a great review. We hope to see you again soon!

2/10 – Ungenügend

Christina

Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
Aufenthalt von 3 Nächten im Juli 2023
Antwort von SP am 28. Nov. 2023
Thank you for taking the time to give us a review. We would love to know how we can improve our operation to provide better service. Please feel free to call the resort directly to speak with one of our managers.

8/10 – Gut

Mark

Aufenthalt von 2 Nächten im Oktober 2023
Antwort von SP am 15. Jan. 2024
Thank you for taking the time to complete a review. We are glad to see that you enjoyed your time with us. We look forward to seeing you again soon!

10/10 – Hervorragend

Charles

Gut: Sauberkeit und Komfort des Zimmers
It was as we were staying at home but better. Close to all the things we wanted to do.
Aufenthalt von 3 Nächten im November 2023
Antwort von SP am 28. Nov. 2023
Thank you for your amazing review. We hope to see you again soon!

10/10 – Hervorragend

Lori

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The room was wonderful and the location worked perfectly for our needs.
Aufenthalt von 2 Nächten im November 2023
Antwort von SP am 28. Nov. 2023
Thank you for your awesome review. We hope to see you again soon!

8/10 – Gut

Patricia

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
I liked that this property was secluded and quiet. Not right by the main strip in Branson. the indoor pool and hot tubs were a plus, especially having our two grandsons with us. The one bedroom condo was cozy and comfortable. The complex was nice and well cared for. The one thing I did not like was having to be sent to another room to get the parking pass. Of course they wanted to talk you into a tour and meeting to sell you a timeshare. That is not what I signed up for when booking this room. Once i convinced them I was not interested they gave me my parking pass. They really did not pressure me, although they did try to persuade me to at least give them a chance. Had to be firm.
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von SP am 28. Nov. 2023
Thank you for taking the time to give us a great review. We are so glad to hear that you enjoyed your stay and hope to see you again soon!

6/10 – Okay

Carol, Imperial

Gut: Zustand der Unterkunft
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von SP am 28. Nov. 2023
Thank you for taking the time to give us your review. We hope that you enjoyed your stay.

10/10 – Hervorragend

Michael

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Everything was really good and would go back again in a heartbeat.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von C.Murphy am 30. Okt. 2023
Thank you for the feedback. We are glad you enjoyed your stay and look forward to seeing you again soon.

2/10 – Ungenügend

Robert

Aufenthalt von 3 Nächten im Oktober 2023
Antwort von C.Murphy am 30. Okt. 2023
Robert it looks like there were some issues with your stay. We strive to make sure our guests are happy and enjoy themselves while staying with us. We would love to hear more specifics regarding any issues you may have had so that those things can be addressed before your next stay. If you would like to discuss this further please give us a call and ask to speak with a member of management.

10/10 – Hervorragend

Debra, Kansas City

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Very nice and spacious! Will stay here again!
Aufenthalt von 2 Nächten im September 2023
Antwort von C.Murphy am 28. Okt. 2023
Thank you for the positive feedback. Don't forget to come back next year and check out our new clubhouse.

8/10 – Gut

Jimmy

Gut: Sauberkeit und Komfort des Zimmers
Nice condominium in Branson, Mo
Our Condo is aways clean and well stocked with everything you need. The only complaint we have is this: After checking in, they have you go to a room next door to get a parking pass. Then they try to talk you into a timeshare presentation.
Aufenthalt von 9 Nächten im Oktober 2023
Antwort von C. Murphy am 24. Okt. 2023
Thank you for taking the time to let us know how we are doing. Your feedback has been noted and we hope you will come stay with us again the next time you are in Branson, MO.

8/10 – Gut

Lisa

Gut: Sauberkeit
All rooms have exterior doors and our bedroom window was right by the walkway. Blinds did not close properly so we had to put a sheet over the window to keep people from seeing in. No curtains on the window either to close. Room needs updating.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von C. Murphy am 23. Okt. 2023
Thank you for the feedback. I wanted to let you know that we do have a few different unit types available, each one having a different layout. If you would like more information regarding the unit types please feel free to call the front desk and one of our friendly agents would be happy to help make sure you are in a more comfortable unit during your next stay. We always strive to accommodate our guest to the fullest.

6/10 – Okay

Russell

Refrigerator didn’t work. Management after a couple of hours of miscommunication got us a better room. Next door neighbors sounded like a wrecking crew. We didn’t want to complain again and possibly have them know we called and have some sort of retaliation. They did get us good tickets for shows though.
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von C. Murphy am 21. Okt. 2023
Thank you for the feedback. We apologize for any inconvenience you may have had. We hope you will give us another chance the next time you are town.

10/10 – Hervorragend

Danny

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Really nice place, room was great, nice decorations. Playground area perfect for kids to hang around. Really nice enclosed pool.
Antwort von C. Murphy am 21. Okt. 2023
Thank you for the feedback. We're glad you enjoyed your stay and hope you will come back to stay the next time your in town.

8/10 – Gut

Patrick

Gut: Sauberkeit und Zustand der Unterkunft
This was a clean property the ONLY thing I had an issue with is before they give you your parking pass they send you to this room where you are HARASSED to go to a meeting about their time shares. We were traveling with family and 2 young children (1&5) and we told them we would not be attending we were asked MULTIPLE times to bring them or leave them with someone. I do not like that they hold your parking pass hostage until they have the chance to harass you about their property!
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von C. Murphy am 21. Okt. 2023
Thank you for the feedback. We hope you will come back to stay with us next time you are in town.

2/10 – Ungenügend

Toshia

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von SP am 16. Okt. 2023
We are so disappointed to see that your stay was less than pleasant. Please feel free to contact our front desk manager to discuss your issue so that we can try to remedy them if possible.