We were traveling to the Branson area with our kids on a Friday night and did not make it into town until around 10:00 p.m., which is way past their bedtimes. We were looking forward to getting settled and going straight to bed upon arrival, but the minute we walked in to this rental we knew we could not stay. The property had a terrible smoker smell, looked NOTHING like the photos in the listing, and had clearly NOT been cleaned from previous renters. The bedding was all wadded up in the middle of the beds and even the couch, there were dirty towels on the floor, disgusting bathroom trash in the can, coffee stains on the counter, and chairs placed on the table. Even though it was late at night, I knew we could not stay there. Fortunately, I was able to book us a room at the Anglers hotel for the same price as this rental and, let me tell you- that was a blessing. The hotel was the same price, actually CLEAN, had excellent customer service, and served free breakfast.
Despite our late check in to our new hotel, we enjoyed our time in Branson. We spoke with the property manager via text on the night we checked in and asked for a refund. They responded via text that we would have to call the company on Monday, as they were closed for the weekend. It has now been a week and a half and our reservation fell through and NO ONE HAS RETURNED MY HUSBAND'S PHONE CALLS regarding our stay and our request for a refund.
DO NOT BOOK THIS PROPERTY. YOU WILL GET SCAMMED. VRBO SHOULD REMOVE THIS PROPERTY FROM THEIR WEBSITE, AS THIS DISCREDITS THE REPUTATION OF THE COMPANY.