Deluxe-Zimmer, 1 King-Bett (Panorama) | Ausblick vom Zimmer

Bewertungen von The Royal Sonesta Boston

4 out of 5
The Royal Sonesta Boston
40 Edwin H. Land Boulevard, Cambridge, MA

Bewertungen

8,2

Sehr gut

618 von insgesamt 1152 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
231 von insgesamt 1152 Gästebewertungen haben eine Bewertung von 8 - Gut" "
144 von insgesamt 1152 Gästebewertungen haben eine Bewertung von 6 - Okay" "
73 von insgesamt 1152 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
86 von insgesamt 1152 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,4/10

Personal & Service

8,2/10

Ausstattung

8,4/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel
Late night arrival and some check in hurdles made the start of the stay a bit challenging, but when the lovely front office desk lady took over she transformed the stay into a relaxed and welcoming atmosphere making us want to come back soon. Great terrace, comfortable beds, awesome pool and stunning skyline views. Thank you Kayle.
Aufenthalt von 3 Nächten im August 2023
Antwort von Customer Service am 18. Aug. 2023
It's encouraging to hear that despite initial difficulties at check-in, a member of our front office team helped turn your experience around at The Royal Sonesta Boston. We're thrilled you enjoyed the tranquil ambiance of our terrace, the comfort of our beds, our inviting pool, and impressive views of the city skyline. We will pass on your appreciation to Kayle and we're eagerly anticipating your return visit.

10/10 – Hervorragend

Johannes

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im August 2022
Antwort von Luis am 6. Sept. 2022
Johannes thank you very much for the 10 out of 10

6/10 – Okay

Niklas

Gut: Komfort des Zimmers
Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im Juni 2022

6/10 – Okay

Wolfgang

Geschäftlich gereist
Gut: Sauberkeit
Hotel in sehr guter Lage
Das Sonesta liegt sehr schön direkt am Wasser mit Blick auf Hafen und MIT Ruderklub/Science Museum. Das Hotel selber ist zwar etwas “in die Jahre” gekommen aber innen modernisiert. Leider ist der Service in Corona Zeiten nicht gut und als Hotel.com/Expedia Kunde sollte man keinen extra freundlichen Empfang erwarten. Wir wurden beim Check in direkt angesprochen, dass es mühsam ist, wenn über Drittanbieter gebucht wird und es jegliche VIP Extras nur für eigene Sonesta members gibt (das wurde dann schnell korrigiert in “wir sind leider ausgebucht” - was nicht stimmte). Aber vielleicht was das auch nur ein Einzelfall. In Pandemiezeiten wird der Service nur eingeschränkt aufrechterhalten- wir hatten 3 Zimmer mit Wasserblick gebucht, alle waren erst um 15 Uhr bezugsfertig und dann ordentlich vorbereitet und sauber, wurden aber in den 2 Tagen nicht gereinigt, es gab auch keine frischen Handtücher o.ä.. Der Frühstücksraum ist geschlossen (nur ein hauseigener Starbucks hat bis 12 Uhr geöffnet). Wer also ein Hotel in guter Cambridge Lage sucht, der wird das Hotel sicherlich mögen, trotz der etwas älteren Bausubstanz.
Blick aus dem Eckfenster
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Hoteleingang (Wasserseite)
Aufenthalt von 2 Nächten im November 2021
Antwort von Royal Sonesta Boston am 21. Nov. 2021
Thank you for your feedback.

2/10 – Ungenügend

joseph

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff were awful and unresponsive . One person handled check-in and the line was huge. He didn't seem to know his job. Called for a manager but no one showed despite three requests. Couldn't check in. Needed to find another hotel as we had to get changed for a party event. Will never recommend this hotel.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

William

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was extremely nice and accommodating. The room was clean and comfortable. The location of the property was conveniently located for my wife and I. It’s close to all the things there are to do in Boston and close to the family we have in the Cambridge area. The staff at the Artbar restaurant, especially Enida were especially nice and accommodating. The next time we’re in the Boston area, we’ll definitely be staying here. The only thing I can say negative, is about the parking. If you’re out late, when you get back, you might have a hard time parking.
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Angelique

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Gorgeous river views from the room.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Konstantina

Gut: Sauberkeit
Great rooms. Ok staff. Restaurants close between 2-4 - nowhere to get a cup of coffee.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 25. Mai 2024
Konstantina, thank you for your review. The team is delighted you enjoyed the rooms at The Royal Sonesta Boston. Your feedback regarding the restaurant hours is noted. We're looking forward to welcoming you back on your next visit.

6/10 – Okay

Aya

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is clean and nice, yet there is nothing near by from the hotel. On top of that hotel restaurants are open only for certain hours and we had to walk around to get something. Also, maybe because it was a graduation weekend, it was extremely expensive. What I did not understand was my friend got the same type of room for just a half price of what I paid and we booked almost the same day.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 22. Mai 2024
Aya, thank you for sharing your thoughts. It's great to hear that you found the hotel clean and pleasant. We understand the frustration regarding dining hours and nearby amenities. Pricing can vary based on demand, and graduation weekends often see these fluctuations. We hope to offer you a more consistent experience next time.

4/10 – Schlecht

Sook kyung

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
it was too noisy. no curtain blocking lights coming through window.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 24. Mai 2024
Sook kyung,Thank you for your feedback. It is regrettable that external noise and light disrupted your stay. Our team constantly works on improvements, and your comments are invaluable to us. We hope to have another opportunity to better serve you in the future.

2/10 – Ungenügend

Chenbo

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Fine facility. Terrible staff / service. The room was very cold and I couldn't get a blank / heater.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 23. Mai 2024
Chenbo, thank you for your feedback. The experiences you mentioned do not reflect the service quality we aim to provide. We will review your concerns with our team. We appreciate you bringing this to our attention.

10/10 – Hervorragend

Katherine

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location and an easy walk to the museum of science.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 22. Mai 2024
Katherine, thank you for sharing your positive experience at The Royal Sonesta Boston. It is wonderful to know you found our location convenient, especially with the proximity to the museum of science. We're looking forward to welcoming you back for another great stay!

8/10 – Gut

Haixing

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good !
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 22. Mai 2024
Haixing, thank you for your positive feedback! The Royal Sonesta Boston team is delighted to hear you had a good stay. We're looking forward to welcoming you back in the future.

10/10 – Hervorragend

Simon

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
👍
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 25. Mai 2024
Simon, thank you for your positive feedback! The Royal Sonesta Boston team is delighted you had a wonderful experience with us. We look forward to welcoming you back soon!

6/10 – Okay

Jay

Mit der Familie gereist
Gut: Sauberkeit
A little scattered, garage elevator was convenient, but not convenient. Bring your parking/garage ticket with you to hotel check in.Don't try to pay at wall kiosk, bring to front desk, which is so not convenient.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 21. Mai 2024
Jay, thank you for providing your feedback. We appreciate your comments and will take them into consideration to improve guest experience. Your observations about parking and the check-in process are valuable. We hope to have the opportunity to serve you better in the future.

6/10 – Okay

donald

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
the staff was professional and personable deserve high marks, the facility in general was clean. i would say this place is not worth the $$$. essentially no bar, what they promote as a bar is their snack bar /restaurant. i paid 50.00 glass of wine and bloody mary. no munchies and not a inviting, restful atmosphere to settle in before our planned evening breakfast was in the same place an was better than expected. again a compliment to the staff. no valet service either. just saying for 600.00 plus i expected more
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 21. Mai 2024
Donald, thank you for acknowledging the professionalism and friendliness of our team members. We're glad to hear that you found the facility clean and enjoyed the breakfast. Your feedback on the bar and overall atmosphere, as well as the noted absence of valet service, has been noted. We appreciate your insights and are always looking to improve guest experiences.

2/10 – Ungenügend

Ojasav

Verbesserungswürdig: Personal & Service und Ausstattung
Parking access did not work either night despite presenting the ticket at the front desk twice. And parking staff was rude when it did not work about not presenting the ticket at desk?! Ridiculous
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 20. Mai 2024
Ojasav,Thank you for bringing this to our attention. We regret to hear about the parking inconvenience you faced and the interaction you encountered. Your feedback is essential to us, and we will certainly ensure it is addressed.We hope you might consider giving us another opportunity in the future.

10/10 – Hervorragend

Rafeeq

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 20. Mai 2024
Rafeeq, thank you for your feedback! The Royal Sonesta Boston team is thrilled you had a wonderful experience. We hope to welcome you back soon!

10/10 – Hervorragend

William

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 21. Mai 2024
William, thank you for your fantastic rating! The Royal Sonesta Boston team is thrilled to know you had a great stay. We look forward to welcoming you back soon!

4/10 – Schlecht

Alex

Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
For $400 a night you get the smallest room i have ever stayed in, right next to the elevator with the doors opening and closing 24/7. Hard pass.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 20. Mai 2024
Alex, thank you for sharing your feedback. It's clear that some aspects of your stay did not meet your expectations. We understand that room location can impact the overall experience. We hope you'll consider providing us another chance in the future.

10/10 – Hervorragend

Roxane

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The was modern and clean.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 19. Mai 2024
Thank you for the great rating, Roxane!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at The Royal Sonesta Boston! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 – Hervorragend

Rebecca

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient to MGH
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 21. Mai 2024
Rebecca, thank you for highlighting the convenient location of The Royal Sonesta Boston. We're thrilled to hear that our proximity to MGH met your needs. We hope to welcome you back for another great stay!

10/10 – Hervorragend

Lindsay

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
loved this property & the staff we did encounter with were phenomenal will be staying here again in the near future :)
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 13. Mai 2024
Lindsay, we're thrilled you enjoyed your stay at The Royal Sonesta Boston! It's heartening to hear that our team members left a positive impact on your visit. We're eager to welcome you back in the near future for another phenomenal experience.

10/10 – Hervorragend

Colin, Wyckoff

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stayed here multiple times. Just love the hotel and the surrounding area. Recommend rooms with the river view.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 13. Mai 2024
Colin, it's fantastic to hear that you've enjoyed multiple stays with us at The Royal Sonesta Boston! Our team members are thrilled to know you appreciate our accommodations and the surrounding area. We're also delighted that you've made the most of our rooms with river views. Thanks for your recommendation, we look forward to welcoming you again in the future.

10/10 – Hervorragend

Ava

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I can’t begin to explain how beautiful I thought this property was. As soon as I saw the exterior upon arriving, I knew I was about to have a luxury experience! This hotel is the epitome of luxury and class. After arriving at around 1:30 in the afternoon, I was able to check in smoothly and given a room on a high floor with a lovely city view. The room though petite was chicly decorated and the bed…glorious! The softest, whitest high thread count sheets ever! I loved the calming color scheme and stylish decor. And all the lamps. I am big on lighting so it was just a vibe! The lobby area is breathtaking with large scale artwork EVERYWHERE. I felt as though I was at an art gallery. Later in the evening I went to the indoor pool. Impeccably clean with towels overflowing. The water temperature was just right. The gym has state of the line exercise equipment. Everything was just so well appointed and gorgeous. Staying here was an absolute dream come true. The staff was friendly and accommodating and made sure I had everything I needed during my stay. Especially the young lady who was at the desk when I arrived. Special thanks to the manager on duty as well. I will definitely return to this hotel when I come back to Cambridge. Truly a dream stay! Thank you Expedia for suggesting this gem to me. I had the stay of my life I believe!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 13. Mai 2024
Ava, it's delightful to read your impressive account of your stay at The Royal Sonesta Boston. We're overjoyed that our distinctive aesthetics, along with our attention to top-notch amenities, contributed to making your stay truly exceptional. We take great pride in our high standard rooms and personalized services that our team members provide. Your positive comments about your check-in experience, the room's aesthetic, and our hotel's facilities are greatly appreciated. It sounds like our team, especially the front desk colleague and manager, really helped to make your stay special. We value your feedback and couldn't be happier that our hotel was a highlight of your visit to Cambridge. We look forward to welcoming you back in the future.

8/10 – Gut

Amy

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The food at The Art Bar was terrible.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 12. Mai 2024
Amy, we value your feedback and truly regret to hear that your dining experience at our restaurant didn't meet expectations. We strive to offer high-quality meals and will certainly share your comments with our culinary team for further improvement. Despite this, we hope you were able to enjoy your stay at The Royal Sonesta Boston.

8/10 – Gut

Maria v

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Very basic
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 9. Mai 2024
Maria, we appreciate you visiting The Royal Sonesta Boston and sharing your thoughts. It seems like your stay was satisfying but perhaps lacked some additional comforts and complexities. We're always striving to enhance our guest experience and your feedback will be considered in our continuous journey of improvement. We hope to welcome you again in the future, potentially exceeding your expectations next time.

4/10 – Schlecht

Mario

Mit einer Gruppe gereist
Verbesserungswürdig: Zustand der Unterkunft
Property is in a convenient location based on access to the Boston downtown area. Hotel property - the common areas and rooms show excessive wear and in need of a full refresh. The overall appearance of the hotel was poor. The nightly rate I was charged for my room is definitely not in line with how this hotel presents itself.....4 star price for a 2 star hotel... This was my second time staying at this location and based on this latest experience I will not go back....
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 8. Mai 2024
Mario, thank you for sharing your recent experience. Your feedback is important. We understand your concerns about the property's aesthetics and pricing alignment. Our team is constantly striving to improve we are currently working on updating our property. We hope you'll reconsider and offer us another chance to impress you in the future.

10/10 – Hervorragend

Robert

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 7. Mai 2024
Robert, thank you for taking the time to rate The Royal Sonesta Boston. We're delighted to hear that your stay met your expectations and we look forward to welcoming you back soon for another great experience.

10/10 – Hervorragend

sandra

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 25. Mai 2024
Thank you for the 5 out of 5 rating, Sandra!We're thrilled to see how much you enjoyed staying at The Royal Sonesta Boston. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 – Hervorragend

Nicki

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 25. Mai 2024
Thanks for the fantastic rating, Nicki!It's outstanding we could exceed your expectations during your stay at The Royal Sonesta Boston. We're all looking forward to your next stay with us.

10/10 – Hervorragend

Suzanne

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very impressed with staff who bent over backwards to accommodate me! It was a great venue for our international event and the catering was beyond expected!
Aufenthalt von 4 Nächten im April 2024
Antwort von Customer Service am 21. Mai 2024
Suzanne, thank you for your wonderful feedback! The team at The Royal Sonesta Boston is thrilled to hear you enjoyed your stay and that our venue and catering exceeded your expectations. We're looking forward to welcoming you back for future events!

10/10 – Hervorragend

Paulina

Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 22. Mai 2024
Paulina, thank you for your excellent rating. The team at The Royal Sonesta Boston is thrilled you enjoyed your stay. We're looking forward to welcoming you back soon!

10/10 – Hervorragend

Lili

Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 21. Mai 2024
Lili, thank you for the excellent rating! We're thrilled you enjoyed your stay at The Royal Sonesta Boston. We look forward to welcoming you back soon!

10/10 – Hervorragend

Benjamin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff at the counter were wonderful. And the location can't be beat.
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 2. Mai 2024
Benjamin, it's wonderful to hear that our team members at the front desk made a positive impact during your visit at The Royal Sonesta Boston. We're delighted you also appreciated our prime location. We look forward to your next stay with us.

8/10 – Gut

Cheila, Providence

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Parking was an issue
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 29. Apr. 2024
Cheila, thank you for choosing The Royal Sonesta Boston for your stay. We regret to hear about the difficulties you experienced related to parking. Rest assured, we continuously aim to improve our services and your feedback will help us do just that. We appreciate your patience and hope to see you again in the future.

8/10 – Gut

Edward

Mit der Familie gereist
The room was spacious. Parking was pricey.
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 29. Apr. 2024
Edward, it's great to learn that you appreciated the ample space in your room at The Royal Sonesta Boston. As for parking, we understand such expenses might be unexpected. We strive to ensure costs align with the premium service provided. We look forward to your next visit!

10/10 – Hervorragend

Elenitsa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 30. Apr. 2024
Elenitsa, it's wonderful to hear that you had a top-notch stay at The Royal Sonesta Boston. We truly appreciate your 5-star Expedia rating and look forward to providing another unforgettable visit in the future.

6/10 – Okay

Shraddha

Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 19. Mai 2024
We appreciate the feedback, Shraddha.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 – Gut

Alexandra

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 13. Mai 2024
Alexandra, your 4-star rating of The Royal Sonesta Boston is much appreciated. We're pleased to know you had a satisfying stay with us and we hope to exceed your expectations on your next visit. Thanks for sharing!

10/10 – Hervorragend

Eric

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 21. Apr. 2024
Thank you for the 5 out of 5 rating, Eric!We're thrilled to see how much you enjoyed staying at The Royal Sonesta Boston. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 – Hervorragend

Graham

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Great views over the river. Quiet location with easy access to the city.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 20. Apr. 2024
Graham, we're thrilled to hear about your enjoyable experience at The Royal Sonesta Boston. Our tranquil setting coupled with the city's convenience truly is a wonderful combination. We hope to see you back soon for more delightful river views.

8/10 – Gut

regena

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quiet and beautiful view of the Charles River
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 20. Apr. 2024
Regena, it's lovely to hear that you enjoyed the serenity and captivating vistas of the Charles River at The Royal Sonesta Boston. We appreciate you sharing your experience and hope to welcome you back in the future.

8/10 – Gut

Allison

Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 9. Mai 2024
Allison, it's wonderful to see your positive rating for The Royal Sonesta Boston. Our team continually strives to ensure memorable stays, and we're grateful for your acknowledgement. We eagerly await your next visit.

10/10 – Hervorragend

PAMELA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
La atencion
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 19. Apr. 2024
Pamela, gracias por reconocer el atento servicio de nuestro equipo en el Royal Sonesta Boston. Apreciamos sus comentarios y esperamos poder darle la bienvenida nuevamente en el futuro.

10/10 – Hervorragend

Shota

Aufenthalt von 4 Nächten im April 2024
Antwort von Customer Service am 7. Mai 2024
Shota, it's fantastic to hear you had a wonderful stay at The Royal Sonesta Boston. We truly appreciate your high rating on Expedia and hope to welcome you back in the near future for another outstanding experience.

10/10 – Hervorragend

Emery, Kelowna

Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 18. Apr. 2024
Emery, a heartfelt thank you for your stellar rating of The Royal Sonesta Boston. It's a pleasure to know that your experience with us was a great one. We're looking forward to serving you again on your future visits.

6/10 – Okay

Daniel

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Stayed before and was great. This time was shoved into an awkwardly shaped room right next to the elevator that you could hear night and day. The lights worked randomly.The closet light had a mind of its own going on and off all the time. No way to shut it off or disconnect. The air conditioning was non existent. It ran but only made noise. It did not heat or cool. Thankfully the temperature hovered between 65 and 70 so not needed. Overall. It was a letdown compared to previous stay. May have to consider going elsewhere next time.
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 17. Apr. 2024
Daniel, we appreciate your return visit and the insightful feedback. It's regrettable to hear your experience was less than optimal this time around due to the room allocation and some technical difficulties. We take your comments seriously and are working on improvements. We hope you may reconsider and give us another opportunity to provide the high-quality experience you had during your initial stay.

10/10 – Hervorragend

Ronald

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We really enjoyed watching 2 miles to Fenway Park and back each day
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 15. Apr. 2024
Ronald, it's wonderful to see that you took pleasure in exploring the vicinity - especially the walk to Fenway Park from The Royal Sonesta Boston. We're delighted that our prime location contributed to your enjoyable stay. We hope for the chance to host you again!

10/10 – Hervorragend

Jaime

Gut: Sauberkeit
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 15. Apr. 2024
Jaime, thank you for your excellent rating of The Royal Sonesta Boston. It's wonderful to hear that your stay met and perhaps exceeded your expectations. We hope to have the pleasure of welcoming you back in the future.