Zimmer, 2 Queen-Betten | Schreibtisch, laptopgeeigneter Arbeitsplatz, Verdunkelungsvorhänge

Bewertungen von Four Points by Sheraton Boston Newton

3.5 out of 5
Four Points by Sheraton Boston Newton
320 Washington Street, Newton, MA

Bewertungen

8,2

Sehr gut

980 von insgesamt 2052 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
543 von insgesamt 2052 Gästebewertungen haben eine Bewertung von 8 - Gut" "
269 von insgesamt 2052 Gästebewertungen haben eine Bewertung von 6 - Okay" "
128 von insgesamt 2052 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
132 von insgesamt 2052 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,6/10

Personal & Service

8,0/10

Ausstattung

8,2/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Sabine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel l ist modernisiert worden. Sehr gute Zustand des gesamtes Hotels. Die Zimmer sind modern und schön eingerichtet. Man ist schnell in der Stadt drin.
Aufenthalt von 7 Nächten im März 2024
Antwort von front desk am 8. Apr. 2024
Thank you so much for your review sabine, we are glad to hear that you had a good stay with us.

8/10 – Gut

Stefan

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von front desk am 11. Feb. 2024
Thank you Stefan for the feedback! We're glad you enjoyed your experience with us.

8/10 – Gut

Agata Balbina

Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Front Desk am 25. Dez. 2023
Appreciate your positive feedback Agata Balbina.We're glad you had a nice stay. Come back soon!

10/10 – Hervorragend

Olaf

Aufenthalt von 3 Nächten im Oktober 2023
Antwort von sowmya am 15. Nov. 2023
Thank you for your feedback!

8/10 – Gut

Bernhard

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von front desk am 30. Okt. 2023
Thank you Bernhard for your review, we hope to see you again soon

8/10 – Gut

Michael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von front desk am 15. Okt. 2023
Thank you Michael for your review, we hope to see you again soon

8/10 – Gut

Alexander

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Cienne am 8. Okt. 2023
We appreciate the score you have given us and if you find yourself in the area again we would love to have you stay with!

6/10 – Okay

Labinot

Mit dem Partner gereist
Gut: Sauberkeit
The room was clean and big. Due to the highway nearby, it was quite noisy, especially considering our room was on the 11th floor.
Antwort von Front Desk am 6. Okt. 2023
Thank you Labinot for your review, in the room their are noise machines that help cancel out the noise from the highway and we also offer earplugs her at the front desk, we hope to see you again soon

6/10 – Okay

simone

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Leider nicht so gut
Leider kann ich das Hotel nicht weiterempfehlen, da ich aufgrund der Autobahngeräusche kein Auge zugemacht habe. Wir hatten unser Zimmer direkt über der Autobahn 🙈. Das Zimmer war auch etwas klein und dunkel, die Betten schon sehr durchgelegen und das Bad nicht wirklich sauber (Wände). Schade ☹️
Aufenthalt von 1 Nacht im September 2023
Antwort von Front Desk am 24. Sept. 2023
We are sorry to hear of you experience with the noise and the cleanliness of you room when you stayed with us. We do offer ear pugs and white noise machine for all our guest which we should have made you aware off to hopefully help with the noise. We will take the feedback that you gave is to improve our hotel the best way we can.

8/10 – Gut

Heinz Dieter

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Gute Unterkunft, schnell mit öffentlichen Verkehrsmitteln nach Boston Innenstadt. Gutes Frühstück, muss aber extra bezahlt werden. Zimmer und Bad sehr sauber. Die Einrichtung ist schon in die Jahre gekommen. Würde ich immer wieder zu diesem Preis buchen.
Aufenthalt von 1 Nacht im September 2023
Antwort von Front Desk am 8. Sept. 2023
Good morning Heinz Dieter! We are so pleased to hear that you enjoyed the hotel and how convenient it was to get around the city! We hope to see you again soon! Have a great day!

10/10 – Hervorragend

Tomas

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Schönes Hotel an guter Lage - ruhiges Viertel & in der Stadtnähe von Boston Downtown gelegen. Sehr empfehlenswert!
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Isis am 24. Juli 2023
Thank you for your helpful feedback. We hope to see you soon!

4/10 – Schlecht

Fabian

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Absolute terrible breakfast. No variation, no vegetables, nothing „healthy“ -> just very cheap deep frozen (and obviously heated up) products Worst coffee and worst crossaint I had so far in a hotel. Furthermore: staff at the reception was quite impolite when arriving. Also the room I had needs some maintenance (no. 309). E.g. sockets are not properly fixed to the walls and tend to come out, when trying to deplug. For instance, my iron was already life, even though the plug’s metal connectors were still sticking out and accessible. The AC fitted in the room was very noisy as well as the freeway underneath the hotel. There’s more or less no sound isolation at this hotel. The cleaning and restaurant/breakfast staff was very kind, polite and helpful.
Aufenthalt von 5 Nächten im Juni 2023
Antwort von Jen am 1. Juli 2023
Hello Fabian,I apologize for any inconvenience we may have caused you. I will share your concerns with our team regarding maintenance and breakfast. Again I apologize for your experience with us.

10/10 – Hervorragend

Maximilian

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im September 2022

6/10 – Okay

Wolfgang

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel liegt direkt über der Autobahn!
Das Hotel an sich ist völlig ok, das Personal ist sehr freundlich und kompetent, alles sauber, aber es liegt direkt über einem Freeway. Das sollte man wissen und wollen.
Aussicht aus dem Hotelzimmer
Aufenthalt von 3 Nächten im Juni 2022
Antwort von DH am 22. Juni 2022
Good morning Wolfgang, Thank you for taking the time to share your rating, experience and feedback. We are delighted our stay were helpful and able to accommodate your requests. Hopefully we will see you in the near future. Sincerely Yours, David

8/10 – Gut

Subha

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel is in a very noisy area and they charge for parking. Otherwise clean and helpful, staff.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Front desk am 26. Mai 2024
We appreciate your feedback regarding the noise level and parking charges. We understand how important a peaceful environment is for a comfortable stay. On a positive note, we're glad to hear that you found our staff helpful and our facilities clean. We'll certainly take your comments into consideration as we strive to improve our guest experience. Thank you for staying with us, and we hope to welcome you back again in the future.

10/10 – Hervorragend

Julie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front desk am 27. Mai 2024
Thank you so much for your outstanding rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another unforgettable stay in the future

10/10 – Hervorragend

patrick

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to my morning appointment and late check in went smoothly
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front desk am 22. Mai 2024
Thank you so much for your positive feedback and for choosing to stay with us! We're thrilled to hear that you had a wonderful experience. Your feedback means a lot to us, and we look forward to welcoming you back in the future!

8/10 – Gut

NAGAKO

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Front desk am 22. Mai 2024
Thank you so much for your positive feedback and for choosing to stay with us! We're thrilled to hear that you had a wonderful experience. Your feedback means a lot to us, and we look forward to welcoming you back in the future!

10/10 – Hervorragend

PERICLES

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Checking in was a breeze… breakfast experience was exceptional with delicious food and amazing service by the staff. Hospitality was extremely accommodating.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Front desk am 22. Mai 2024
Thank you so much for your positive feedback and for choosing to stay with us! We're thrilled to hear that you had a wonderful experience. Your feedback means a lot to us, and we look forward to welcoming you back in the future!

6/10 – Okay

Theresa

Gut: Sauberkeit und Personal & Service
The soumd travels. The noise from the hallway was unusually loud. It sounded like the door was wide open. We were in a room that had an adjoining door. The door might as well not have been there. We felt like we were staying in a room with complete strangers. We heard every word of their conversations and when our neighbors had other guests in their room, we could not hear our television. The only way to drown out some of the noise was to turn up the volume on our TV, which created even more noise. It was not a pleasant stay.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Front desk am 21. Mai 2024
We sincerely apologize for the inconvenience you experienced during your stay with us. Ensuring our guests' comfort and satisfaction is of utmost importance to us, and it's disheartening to learn that we fell short of meeting your expectations.Your feedback regarding the noise from the hallway and adjoining room is valuable to us, and we will immediately investigate this matter to address any potential issues with soundproofing or room layout. Please know that we take your concerns seriously and will take proactive steps to improve our guests' overall experience.We understand how frustrating it must have been to deal with the excessive noise, and we regret that it impacted your stay negatively. We strive to provide a peaceful and relaxing environment for all our guests, and we apologize for failing to deliver on this promise during your visit.We truly value your feedback, and we hope you will consider giving us another opportunity to provide you with the exceptional experience you deserve. Please don't hesitate to reach out to our team directly if there's anything further we can do to make amends or assist you in any way. Thank you for bringing this matter to our attention, and we hope to regain your trust in the future.

10/10 – Hervorragend

Eliane

Gut: Sauberkeit und Personal & Service
Nice
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Front desk am 21. Mai 2024
Thank you for taking the time to leave such a glowing review! We're thrilled to hear that you had a fantastic experience during your stay with us. Providing exceptional service and ensuring our guests have a memorable stay are our top priorities, so it's incredibly rewarding to receive such positive feedback. We hope to have the pleasure of welcoming you back soon for another five-star experience!

8/10 – Gut

Sung

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very convenient bc it located above the freeway
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Desk am 20. Mai 2024
Thank you Sung for the review. We hope you have a blessed day

10/10 – Hervorragend

Jasmine

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Desk am 20. Mai 2024
Thank you Jasmine for the review, We hope you have an amazing day. It was a pleasure having you stay with us

10/10 – Hervorragend

WALLACE, PHILADELPHIA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
7mins to Boston College
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front desk am 14. Mai 2024
Thank you so much for your review! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back soon!

10/10 – Hervorragend

Dongho, Poughkeepsie

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Driving to this hotel was quite tricky. I wish there were clear driving instructions on the Expedia website how to drive to this hotel.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Front desk am 14. Mai 2024
I'm sorry to hear that you had difficulty finding us! Your feedback about the driving instructions is valuable, and we appreciate you bringing it to our attention. We'll work with Expedia to ensure that clearer driving directions are provided to future guests. Thank you for choosing to stay with us, and we hope you had an enjoyable experience overall despite the initial challenge. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 – Hervorragend

Jonathan

Gut: Ausstattung
Very clean facility, friendly staff
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front desk am 14. Mai 2024
Thank you so much for your kind words! We're thrilled to hear that you found our facility clean and our staff friendly. Providing a welcoming and comfortable environment for our guests is our top priority, and we're delighted that we succeeded with you. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay!

2/10 – Ungenügend

Tina, Princeton

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel is built right over a busy highway. Incredible noisy and room vibrations even on a high floor. This information about hotel above the highway not shared on websites. We were double billed at the hotel lobby bar and possibly scammed by hotel bar clerk. We reported the incident to management and are waiting for reimbursement.
Antwort von Front desk am 15. Mai 2024
It sounds like your stay was far from ideal, with unexpected noise and vibrations from the busy highway disturbing your experience, particularly given that this information wasn't disclosed on the hotel's website. The issue of being double billed at the lobby bar adds another layer of frustration, especially if there are concerns about possible misconduct by the bar clerk. It's good that you reported the incident to management, and I hope they address the situation promptly and reimburse you accordingly. Transparency about potential disturbances like highway noise and ensuring fair and accurate billing practices are important aspects of providing a positive guest experience.

4/10 – Schlecht

Charlie

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Weird smell. Outside is noisy
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Front desk am 13. Mai 2024
I'm sorry to hear that you're experiencing some discomfort during your stay. If there's a weird smell in your room, please don't hesitate to contact the front desk. They'll be able to investigate and ensure your room is safe and comfortable. As for the noise outside, perhaps using the white noise machines or using earplugs might help you get some rest. If there's anything else I can assist you with, feel free to let me know.

8/10 – Gut

CHOUKRY

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A Little bit noisy because of motorway
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Front desk am 13. Mai 2024
Thank you so much for your review! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing exceptional service and ensuring our guests have a memorable stay is always our top priority. We truly appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future!

8/10 – Gut

Maureen

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The service was great and helpful
Aufenthalt von 5 Nächten im April 2024
Antwort von Front desk am 13. Mai 2024
Thank you so much for your review! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing exceptional service and ensuring our guests have a memorable stay is always our top priority. We truly appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future!

10/10 – Hervorragend

Monique

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front desk am 13. Mai 2024
Thank you so much for your kind words! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing exceptional service and ensuring our guests have a memorable stay is always our top priority. We truly appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future!

10/10 – Hervorragend

Rufino

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Highly recommended
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Front desk am 11. Mai 2024
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had an exceptional experience during your stay at our hotel.It's fantastic to know that you found our accommodations comfortable and our amenities to your liking. Providing a relaxing and enjoyable stay for our guests is always our top priority, and we're delighted that we succeeded in meeting your expectations.Your kind words serve as a great source of motivation for our team, and we truly appreciate your recognition of their efforts in ensuring your satisfaction.We look forward to welcoming you back for another fantastic stay.

10/10 – Hervorragend

Linda

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The noise from the highway was difficult for sleeping but otherwise a nice experience
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front desk am 13. Mai 2024
We're delighted to hear that! Thank you for choosing us, and we can't wait to welcome you back!

8/10 – Gut

Rochelle

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
This hotel served our needs well. Convenient location, clean and quiet enough. We had breakfast included, and the selection was great, food good. On site restaurant was pleasant and had good food. Not the best view (Mass Pike) but we were there to see a concert and visit old friends, so it didn’t matter. Buff’s Pub across the street was amazing, I’d spent many Friday nights there in my 20’s and the wings are as good as I remember!
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Front desk am 10. Mai 2024
Thank you for taking the time to share your experience with us! We're delighted to hear that our hotel served your needs well during your recent stay. It's fantastic to know that you found our location convenient and our facilities clean and quiet. We're thrilled that you enjoyed our breakfast selection and found the food to be good. Additionally, we're glad you had a pleasant dining experience at our on-site restaurant.While we understand that the view might not have been the highlight of your stay, we're pleased that it didn't detract from your overall enjoyment. It sounds like you had a wonderful time catching up with old friends and attending a concert in the area!We're also thrilled to hear that you enjoyed your visit to Buff's Pub across the street. It's great to know that you had a memorable experience, especially with their famous wings! We appreciate your feedback and hope to welcome you back again soon for another enjoyable stay.

8/10 – Gut

Richard

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Didn’t like the HVAC performance. A/C rad on and off continuously and was loud. Also didn’t like that the cleaning staff dominated the elevators when trying to get to and from breakfast,
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Front desk am 10. Mai 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding the HVAC performance during your stay. Your comfort is important to us, and we regret that the A/C unit did not meet your expectations. We will certainly address this issue with our maintenance team to ensure that future guests do not encounter similar disturbances.Additionally, we apologize for any inconvenience caused by the presence of our cleaning staff in the elevators during breakfast times. We understand the importance of providing a seamless experience for our guests, and we will work on better scheduling and coordination to minimize any disruptions in the future.Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

8/10 – Gut

Maryann

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The rooms were small and dark, but they were clean. The Social restaurant was excellent.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front desk am 9. Mai 2024
We're grateful for your feedback on your recent stay with us. While we're glad to hear that you found the rooms clean, we're sorry to hear that they didn't meet your expectations in terms of size and lighting. However, we're thrilled that you enjoyed dining at The Social restaurant! Your comments will certainly be taken into consideration as we continuously strive to enhance our guests' experience. If there's anything else we can do to improve your stay or if you have any further feedback, please feel free to let us know. We hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 – Hervorragend

KIMBERLY

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Its just overall a clean hotel with friendly staff
Aufenthalt von 1 Nacht im April 2024
Antwort von Front desk am 9. Mai 2024
Thank you very much for your kind feedback! We're thrilled to hear that you had such a wonderful experience during your stay with us. Providing exceptional service and ensuring our guests feel comfortable and satisfied are our top priorities. We truly appreciate your recognition of our efforts, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Safe travels!

10/10 – Hervorragend

Lisa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Friendly staff and not far from attractions.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front desk am 9. Mai 2024
I'm glad to hear you're enjoying your stay! Our team strives to make your experience as pleasant as possible. If there's anything else we can do to enhance your visit feel free to let us know. We're here to help!

6/10 – Okay

antonella

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
VERY OLD HOTEL IN A VERY UN HAPPY LOCATION, THE PEOPLE AT RECEPTION DO THEIR BEST AND THEY ARE VERY NICE BUT ROOMS ARE REALLY POOR, FURNITURE IS OLD AND THE ROOM WAS SO NOISY BETWEEN THE HIGHWAY PASSING UNDER THE HOTEL AND THE AIR CONDITIONING, A NIGHTMARE. NEVER AGAIN
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Front desk am 9. Mai 2024
I'm sorry to hear about your disappointing experience. We appreciate your recognition of our reception team's efforts. Your feedback about the room conditions is valuable to us, and we'll certainly take it into consideration for future improvements. We apologize for any inconvenience caused by the noise disturbances. If you decide to give us another chance in the future, we'll do our best to make your stay more comfortable.

6/10 – Okay

Sascha

Mit dem Partner gereist
Gut: Sauberkeit
Inflexible. We had a flight delay and were unable to get there on May 2nd planned. We arrived on May 3, stayed for 4 nights and had to pay for 5 nights.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Front desk am 9. Mai 2024
I'm sorry to hear about the inconvenience you experienced due to your flight delay. Our policies regarding reservations and cancellations are designed to ensure the availability of rooms for all our guests. However, we understand unexpected situations can arise, and we'll certainly review your case to see if there's any flexibility we can offer. Thank you for bringing this to our attention, and we'll do our best to address it appropriately.

6/10 – Okay

Humberto

Verbesserungswürdig: Sauberkeit
Our room was not very clean
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Front desk am 8. Mai 2024
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience didn't meet your expectations. Your input is invaluable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could have done better, please don't hesitate to reach out to us directly. We hope to have the opportunity to better serve you in the future.

10/10 – Hervorragend

Nanci

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Close to airport. Quick check in. Somehow I got free champagne at check in!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front desk am 8. Mai 2024
Thank you so much for your review! We're absolutely thrilled to hear that you had a positive experience with us. Our team works hard to ensure every guest feels valued and comfortable during their stay. If you ever find yourself back in the area, we'd be honored to welcome you again!

10/10 – Hervorragend

Gissel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
N/a
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Front desk am 7. Mai 2024
Thank you for the king review Gissel. We are happy to here you enjoyed your stay with us.

10/10 – Hervorragend

Lori

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Superior customer service from the front desk. Thrilled with our choice.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Desk am 6. Mai 2024
Thank you Lori for the review. We loved having you stay with us. I hope you stay with us in the future, Have a wonderful day!

10/10 – Hervorragend

Véronique

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The service and hotel was perfect. Juste noisy of the car circulation neer my room.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Front desk am 5. Mai 2024
We're happy to hear that you found our service and hotel to be perfect! We apologize for any inconvenience caused by noise from nearby car traffic. If you decide to stay with us again, please don't hesitate to let us know your preferences, and we'll do our best to ensure a quieter room for you. Thank you for choosing to stay with us, and we hope to welcome you back soon!

10/10 – Hervorragend

Jennifer

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful hotel and staff. I’d go back anytime!
Aufenthalt von 2 Nächten im April 2024

6/10 – Okay

Jena

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front desk am 6. Mai 2024
Thank you for taking the time to share your feedback with us. We appreciate your honesty and value your insights into your recent stay at our hotel.Please accept our sincerest apologies for any inconvenience caused.Your feedback is incredibly valuable to us as we continuously strive to enhance the guest experience.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that we are known for.

8/10 – Gut

Ashley

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Front desk am 5. Mai 2024
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay. If there's anything specific that we could improve upon to earn that fifth star next time, please feel free to share. We're committed to providing the best possible experience for all our guests, and your input is invaluable to us. We hope to have the opportunity to welcome you back for an even better stay in the future!

8/10 – Gut

Jiayi

Aufenthalt von 3 Nächten im April 2024
Antwort von Front desk am 24. Mai 2024
Thank you for taking the time to leave a review! We are delighted to hear that you enjoyed your stay with us. Your feedback means a lot to our team. If there’s anything specific you think we can improve on to make your next visit a 5-star experience, please let us know. We look forward to welcoming you back soon!

8/10 – Gut

Hedy

Gut: Sauberkeit und Zustand der Unterkunft
On site parking was great. Rooms were comfortable though I did have a uncomfortable experience of being in a room where the sound of running water was apparent all night. The staff did offer to change room but itself a difficult proposition to move as I was leaving anyway the next day. Hospitality of staff was variable - so perhaps more training.
Aufenthalt von 3 Nächten im April 2024
Antwort von Front desk am 4. Mai 2024
It sounds like you had a mixed experience at the hotel. It's great to hear that you found the on-site parking convenient and that the rooms were comfortable, despite the issue with the sound of running water. It's understandable that changing rooms might have been inconvenient, especially if you were leaving the next day anyway. However, it's unfortunate that the hospitality of the staff was inconsistent. Your feedback about more training for the staff is valuable and could help improve the overall guest experience. Overall, it seems like you had a positive stay despite some minor drawbacks. Thank you for sharing your experience!