We stayed at the hotel for our son's graduation ceremony. We had reserved two rooms, but my son ended up not coming. Unfortunately, no one from the staff helped us cancel or modify the reservation — so we ended up paying for a room that was never used.
The front desk staff was very kind, and the bartender on our first night was amazing — truly attentive and welcoming. However, we also had several disappointing moments. The nightly rate is quite expensive, especially considering the hotel’s distance from where we needed to be.
On the second day, we had dinner at the restaurant and were served by a waitress who was so unfriendly and unpleasant that we felt genuinely uncomfortable. We understand that people can have rough days, but that doesn’t justify treating guests poorly. The margaritas we ordered were terrible — a huge contrast from the ones we had the night before, which were delicious.
We requested a late checkout to give us a few extra hours to pack and were charged $140, which felt very excessive. On Monday morning, the breakfast was also very disappointing compared to the day before — there wasn't even coffee available at the buffet.
Overall, a stay with some good moments, but too many issues that negatively affected our experience.
