Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
480 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
480
307 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
307
109 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
109
63 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
63
41 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
41
8,8/10
Sauberkeit
8,6/10
Personal & Service
7,8/10
Ausstattung
8,4/10
Zustand der Unterkunft
8,0/10
Umweltfreundlichkeit
Bewertungen
6/10 – Okay
Verifizierter Reisender
Mit dem Partner gereist
15. Sept. 2019
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Die Zimmer sind sehr groß und modern eingerichtete. Leider roch es im Gang unangenehm nach Urin. Auch war die Dusche nicht sehr sauber und überall werden Wassersparaufsätze eingesetzt (Dusche und Waschbecken). Grundsätzlich eine gute Idee, aber hier wird es übertrieben. Es kam so wenig Wasser aus den Hähnen, dass man zum Gesichtwaschen eine gefühlte halbe Stunde brauchte. Das nervt!
Verifizierter Reisender
Aufenthalt von 2 Nächten im September 2019
6/10 – Okay
Michael, München, Bayern
23. Sept. 2018
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Außen hui, innen so lala
Das Design und der Lobbybereich sind ganz ansprechend, die Zimmer durchschnittlich.
Michael
Aufenthalt von 1 Nacht im September 2018
10/10 – Hervorragend
Verifizierter Reisender
26. Aug. 2018
Das Hotel ist modern, hat freundliches Personal und sehr große Zimmer. Die Lage außerhalb von Boston - in Lexington - ermöglicht in 20 Minuten zum Bahnhof Alewife zu kommen, wo man das Auto für 7 USD pro Tag abstellen kann.
Verifizierter Reisender
Aufenthalt von 2 Nächten im August 2018
8/10 – Gut
Thomas
10. Juli 2017
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Thomas
Aufenthalt von 1 Nacht im Juni 2017
2/10 – Ungenügend
Joseph
Mit der Familie gereist
27. Mai 2024
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Broken barn door to toilet. Very hard to open and it was the accessible HC room. No towels in room upon arrival. No hot water for morning showers.
Joseph
Aufenthalt von 1 Nacht im Mai 2024
2/10 – Ungenügend
Namusoke
25. Mai 2024
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Namusoke
Aufenthalt von 1 Nacht im Mai 2024
4/10 – Schlecht
Dingjiang
22. Mai 2024
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
the air conditioner is too loud, and it cannot adjust room temperature quickly.
Dingjiang
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Bryan am 22. Mai 2024
I'm sorry to hear about the air conditioner. I will be sure to let maintenance know so they can get it working as it should in time for our next guest. I hope the rest of your stay with us was great!
2/10 – Ungenügend
lauren
Mit dem Partner gereist
21. Mai 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I’ll never stay here again as long as I live! Check in process was OK except I had a hotel worker asking me for too many questions about my stay and what I was there for and why am I honeymoon by myself. My husband showed up later Room was dirty.
There were no washcloths in the bathroom. There were no smaller towels in the bathroom. Hair underneath the blanket which was not mine or my husband. There were smaller towels in the room. We called down to get an extra blanket brought up and that took about 3040 minutes took another 30 to 40 minutes. I also asked for some toothpaste and toothbrush and took about 25 minutes. Bathroom sliding door is a hazard and my finger got stuck in it. The market was completely unstocked. There was nothing to eat , there wasn’t even plastic diningware for the food we ordered out. when I asked the front desk for it took him 20 minutes. So we decided to go swimming in the heated pool and we went down there and it was 730 on a Sunday night our honeymoon and the door was locked and there were some sort of supervised swimming going on with people swimming laps. It was so loud including a lot of screaming and I could hear everything on the other side, which was a bunch of kids running around so much noise and people that were smoking in the hallway. Supposed to be last night and we don’t have a lot of money and it was a complete disaster to this place .
lauren
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Bryan am 22. Mai 2024
I am so sorry to hear about all of this. We pride ourselves on our guest experience, but it seems like we missed the mark here. Please feel free to reach out to us directly if you wish to discuss any further.
4/10 – Schlecht
Gail
19. Mai 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Gail
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Bryan am 22. Mai 2024
I'm sorry to hear your experioence wasn't up to our usual standard. If there was anything we can do differently to make your stay better for next time, please let us know!
4/10 – Schlecht
Anthony
Mit der Familie gereist
18. Mai 2024
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
No service for room even after we requested it
Anthony
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Bryan am 22. Mai 2024
Thank you for taking the time to share your thoughts. I am very sorry to hear about housekeeping being missed, and I understand that can be very frustrating after a long day. I understand this wasn't the best experience, but we hope to see you again in the future.
6/10 – Okay
Thacisia
17. Mai 2024
A limpeza do quarto deixou a desejar,pois fiquei hospedada 3 dias e nem um dia desses meu quarto foi limpo
Thacisia
Aufenthalt von 3 Nächten im Mai 2024
10/10 – Hervorragend
George
16. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
George
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Deidre am 19. Mai 2024
Thank you for your perfect rating! We're thrilled to hear you had a great stay. We look forward to welcoming you back in the future. If there's anything specific you enjoyed or any suggestions you have, we'd love to hear them.
10/10 – Hervorragend
Shant, Waltham
15. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean hotel would stay again
Shant
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Deidre am 19. Mai 2024
Thank you for your positive feedback! We're glad to hear you found our hotel clean and would stay with us again. We look forward to welcoming you back on your next visit.
6/10 – Okay
Keturah
Mit der Familie gereist
12. Mai 2024
Overall I had an ok stay, just wished housekeeping would’ve came and cleaned my room. Didn’t get to explore the amenities.
Keturah
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Deidre am 19. Mai 2024
Thank you for sharing your experience. We're sorry to hear that housekeeping missed your room during your stay. We'll address this issue with our team to ensure it doesn't happen again. We hope you'll have the chance to explore our amenities on your next visit. If there's anything else we can do to improve your stay, please let us know.
10/10 – Hervorragend
BRIGGITTE
Mit der Familie und kleinen Kindern gereist
28. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Todo muy bueno y excelente.
BRIGGITTE
Aufenthalt von 1 Nacht im April 2024
Antwort von Deidre am 19. Mai 2024
Thank you for your wonderful feedback! We're delighted to hear that everything was very good and excellent during your stay. We look forward to welcoming you back soon.
8/10 – Gut
Osama
25. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Osama
Aufenthalt von 2 Nächten im April 2024
Antwort von Deidre am 19. Mai 2024
Thank you for your positive feedback! We're glad to hear you had a good stay. If there's anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon.
10/10 – Hervorragend
Joseph
22. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Rooms are modern and clean
Comfortable for a business traveler
Joseph
Aufenthalt von 1 Nacht im April 2024
Antwort von Deidre am 19. Mai 2024
Thank you for your positive feedback! We're glad to hear that you found our rooms modern and clean, and that they provided comfort for your business travels. We look forward to welcoming you back on your next trip.
4/10 – Schlecht
Samuel
Mit der Familie gereist
21. Apr. 2024
There was lotion or some other similar substance all over the carpet when we arrived. I was too tired to complain as check in took forever due to it apparently being difficult to use cash (even if you check that option online when booking) it may be something small to the leadership at this hotel, but to those trying to get away or have a relaxing weekend this is appalling, offensive and disgusting. who knows what it is, and how can you miss this when cleaning rooms?? Guests such as myself pay a high price for a stay, and this just left me with nothing but regret about choosing this property. $374 for two night din a room with a questionable substance all over the carpet. Disgusting lack of effort to care for guests.
Samuel
Aufenthalt von 2 Nächten im April 2024
Antwort von Deidre am 19. Mai 2024
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and disappointment you experienced during your stay. It's unacceptable for any guest to encounter cleanliness issues like the one you described, and we're deeply sorry for the oversight.Regarding the payment method, we apologize for any confusion. While we welcome cash-paying guests, we do require a valid credit card upon check-in to authorize the stay amount plus an additional 30% for incidentals or damages, as per our policy.Rest assured, we take your feedback seriously and have addressed these concerns with our housekeeping and front desk teams to ensure that similar issues do not occur in the future. We understand the importance of providing a clean and comfortable environment for our guests, and we're committed to making improvements based on your feedback.We would appreciate the opportunity to regain your trust and provide you with the exceptional experience you deserve. Please reach out to our management team directly so we can discuss your concerns further and make things right. Thank you for bringing this to our attention, and we hope to have the chance to welcome you back for a much-improved stay.
10/10 – Hervorragend
SHEKILA
21. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
SHEKILA
Aufenthalt von 1 Nacht im April 2024
Antwort von Deidre am 19. Mai 2024
Thank you for your perfect rating! We're thrilled to hear you had an excellent experience. We look forward to welcoming you back soon. If there's anything specific you enjoyed or any suggestions you have, please let us know.
10/10 – Hervorragend
Michael, OKLAHOMA CITY
Mit dem Partner gereist
17. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Modern hotel near national park
Michael
Aufenthalt von 1 Nacht im April 2024
Antwort von Deidre am 19. Mai 2024
Thank you for your review! We're delighted to hear that you found our hotel modern and conveniently located near the Minuteman National Park. We hope you had a chance to explore the park and enjoy its beauty during your stay. We look forward to welcoming you back for another visit soon!
10/10 – Hervorragend
Nathalia, Wantagh
16. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great
Nathalia
Aufenthalt von 1 Nacht im April 2024
Antwort von Deidre am 19. Mai 2024
Thank you for your feedback! We're thrilled to hear you had a great experience. If there's anything specific you enjoyed or any suggestions you have for us, please feel free to share. We look forward to welcoming you back soon!
6/10 – Okay
Erin
16. Apr. 2024
Erin
Aufenthalt von 1 Nacht im April 2024
Antwort von Deidre am 19. Mai 2024
Thank you for your feedback. We're sorry to hear that your stay was just average. If you have any specific suggestions or concerns, we would appreciate hearing them so we can work on improving your experience.
10/10 – Hervorragend
Nafees
10. Apr. 2024
Nafees
Aufenthalt von 2 Nächten im März 2024
Antwort von Deidre am 19. Mai 2024
Thank you for your perfect rating! We're thrilled to hear you had an excellent stay. We look forward to welcoming you back soon. If there's anything specific you enjoyed or any suggestions you have, we'd love to hear them.
10/10 – Hervorragend
Alisha
9. Apr. 2024
Alisha
Aufenthalt von 1 Nacht im April 2024
Antwort von Deidre am 19. Mai 2024
Thank you for your perfect rating! We're thrilled to hear you had an excellent stay. We look forward to welcoming you back soon. If there's anything specific you enjoyed or any suggestions you have, we'd love to hear them.
10/10 – Hervorragend
gary
2. Apr. 2024
Gut: Ausstattung und Zustand der Unterkunft
Cool room
gary
Aufenthalt von 1 Nacht im März 2024
Antwort von Deidre am 3. Apr. 2024
Thank you for your feedback! We're glad to hear that you enjoyed your room. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We hope to welcome you back again soon!
10/10 – Hervorragend
Norma
30. März 2024
Norma
Aufenthalt von 2 Nächten im März 2024
Antwort von Deidre am 19. Mai 2024
Thank you for your perfect rating! We're delighted to hear you had an excellent stay. If there's anything specific you enjoyed or any suggestions you have for us, please feel free to share. We look forward to welcoming you back soon!
10/10 – Hervorragend
Bonny
30. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love staying at Aloft! It is perfectly located, close to Rte 95, very friendly and welcoming staff, good breakfast, and comfortable bed. The bathroom could use a checkup: good shower, but the toilet and sink connections are loose, and the toilet tissue could be better quality. Otherwise perfect.
Bonny
Aufenthalt von 1 Nacht im März 2024
Antwort von Deidre am 3. Apr. 2024
Thank you for choosing to stay at Aloft! We appreciate your feedback and are delighted to hear that you enjoyed our convenient location, friendly staff, and comfortable accommodations. We apologize for any issues you encountered with the bathroom facilities and have noted your comments for improvement. Your satisfaction is important to us, and we hope to provide you with an even better experience on your next visit. If you have any further suggestions or concerns, please feel free to reach out to us. We look forward to welcoming you back soon!
6/10 – Okay
Geoffrey
28. März 2024
Geoffrey
Aufenthalt von 3 Nächten im März 2024
Antwort von Deidre am 3. Apr. 2024
Thank you for your feedback. We're sorry to hear that your experience fell short of your expectations. If there are specific areas where we can improve, please feel free to share them with us. Your input helps us to better serve our guests. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.
8/10 – Gut
Kristopher
Mit der Familie gereist
27. März 2024
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
Was disappointed the pool was closed with no reasoning. Comfy bed. Good breakfast
Kristopher
Aufenthalt von 2 Nächten im März 2024
Antwort von Deidre am 3. Apr. 2024
We apologize for the inconvenience regarding the pool closure without explanation. We appreciate your understanding. We're glad to hear that you found the bed comfortable and enjoyed the breakfast. If there's anything else we can assist you with during your stay, please don't hesitate to let us know. We hope you have a pleasant stay overall.
6/10 – Okay
LISA
Mit der Familie gereist
25. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was nice. I thought our package included breakfast, but it didn’t. Otherwise the stay was nice
LISA
Aufenthalt von 2 Nächten im März 2024
Antwort von Deidre am 3. Apr. 2024
We're glad to hear that you found the hotel nice overall. We apologize for any confusion regarding the breakfast package. If there's anything else we can assist you with during your stay, please don't hesitate to let us know. We hope you have a pleasant stay overall.
10/10 – Hervorragend
Annointed
Geschäftlich gereist, Mit der Familie gereist
23. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The rooms are nice
Annointed
Aufenthalt von 1 Nacht im März 2024
Antwort von Deidre am 3. Apr. 2024
Thank you for your feedback! We're glad to hear that you found the rooms to your liking. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We hope you enjoy the rest of your time with us!
6/10 – Okay
Jose, West Warwick
Mit dem Partner gereist, Mit der Familie gereist
19. März 2024
Gut: Sauberkeit und Ausstattung
Wasn't aware of a $50/per room deposit before booking.
No convenient ice machines on floor, woman downstairs was kind enough to refill it herself.
Jose
Aufenthalt von 1 Nacht im März 2024
Antwort von Deidre am 3. Apr. 2024
We apologize for any inconvenience regarding the 50 per room deposit. This amount is a standard temporary authorization commonly practiced in the hospitality industry to cover incidentals during your stay. As for the ice machines, we appreciate your understanding, and we're glad to hear that our staff was able to assist you promptly. If you have any further questions or concerns, please feel free to reach out to our front desk team.
10/10 – Hervorragend
Alan
Mit Haustieren gereist, Mit der Familie gereist
19. März 2024
Gut: Zustand der Unterkunft
The room was clean, light, and pleasant. The staff were friendly and helpful. We brought our dog and could walk him in the area around the hotel. Overall very good place.
Alan
Aufenthalt von 3 Nächten im März 2024
Antwort von Deidre am 3. Apr. 2024
Thank you for sharing your experience! We're delighted to hear that you enjoyed your stay with us and found the room clean, light, and pleasant. It's great to know that our staff were friendly and helpful, and we're glad you were able to bring your dog along and enjoy the surrounding area. Your positive feedback is appreciated, and we hope to welcome you and your furry friend back for another pleasant stay soon! If there's anything else we can do to enhance your experience next time, please let us know.
10/10 – Hervorragend
Jonathan
Geschäftlich gereist
16. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The gentleman that greeted me at check in recognized me from a previous stay as did the bartender later on. Both were very welcoming. I observed George, the bartender, was lovely to all the patrons. This is a very comfortable hotel to stay at.
Jonathan
Aufenthalt von 1 Nacht im März 2024
Antwort von Deidre am 3. Apr. 2024
Thank you for sharing your positive experience with us! We're delighted to hear that you received such warm and welcoming service from our team members, especially the gentleman at check-in and George, the bartender. Providing a comfortable and welcoming environment for our guests is our top priority, and it's wonderful to know that we were able to achieve that during your stay. We appreciate your kind words and look forward to welcoming you back on your next visit! If there's anything else we can do to enhance your experience further, please let us know.
6/10 – Okay
Liana
Geschäftlich gereist
15. März 2024
Gut: Sauberkeit und Personal & Service
Air conditioning in the room could be turned off
Liana
Aufenthalt von 4 Nächten im März 2024
Antwort von Deidre am 3. Apr. 2024
Thank you for your feedback. We apologize for any inconvenience caused by the air conditioning in your room. We understand that temperature preferences can vary greatly among guests. If you encounter any issues with the air conditioning during your stay, please don't hesitate to reach out to our front desk staff. They will be happy to assist you and ensure your comfort during your stay. Your comfort is important to us, and we appreciate your feedback as we strive to improve our services.
10/10 – Hervorragend
Iriana
Mit dem Partner gereist
11. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice service desk but the cleaning service could be improved. We stayed 2 nights and no one cleaned our room after the first night.The pool is old and would need renovation
Iriana
Aufenthalt von 2 Nächten im März 2024
Antwort von Deidre am 3. Apr. 2024
Thank you for your feedback. We apologize for the oversight regarding the cleaning service during your stay and any inconvenience it may have caused. We'll address this with our housekeeping team to ensure it doesn't happen again in the future. Additionally, we appreciate your input regarding the pool, and we'll take your comments into consideration for any future renovations or improvements. We hope to have the opportunity to welcome you back and provide you with a better experience.
8/10 – Gut
Monique
Geschäftlich gereist, Mit der Familie gereist
10. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff is very nice. Hotel clean!
Monique
Aufenthalt von 1 Nacht im März 2024
Antwort von Deidre am 3. Apr. 2024
Thank you for your positive feedback! We're glad to hear that you found our staff friendly and the hotel clean during your stay. We strive to provide excellent service and maintain a clean environment for all our guests. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future!
8/10 – Gut
Dawn
Geschäftlich gereist, Mit dem Partner gereist
8. März 2024
Gut: Sauberkeit und Personal & Service
The property was great! Great price…quiet, nice rooms. My only complaint was they came and did a smoke detector check of our room (and others). Our smoke detector was not working! Good thing there wasn’t a fire! That made me uneasy! Shower was ice cold and took 10 minutes of running it to get warm.
Dawn
Aufenthalt von 1 Nacht im März 2024
Antwort von Deidre am 3. Apr. 2024
Thank you for your feedback! We're glad to hear that you enjoyed your overall stay and found the property to be great with quiet and nice rooms at a good price. We apologize for the inconvenience regarding the smoke detector check and the issues with your shower. Your safety is our top priority, and we'll ensure that the smoke detector is promptly addressed. Additionally, we'll look into the water temperature issue to ensure that it's resolved for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience. If there's anything else we can assist you with, please let us know.
6/10 – Okay
Penelope
Geschäftlich gereist
2. März 2024
Verbesserungswürdig: Ausstattung
No shower mat- showerhead squirted out of door at first- The entire room felt skimpy. Hard to control heating. No extra blankets. Lobby felt rather lonely there- few people. Felt like bare bones, just enough to be functional. It was convienent and safe.
Room lighting poor.
Function and rather"cold"
Penelope
Aufenthalt von 1 Nacht im März 2024
Antwort von Deidre am 3. Apr. 2024
Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay. We'll address the issues with the shower mat, showerhead, room amenities, and lighting to ensure a more comfortable experience for our guests in the future. Your comments are valuable to us as we strive to improve. If there's anything else we can assist you with or if you have further suggestions, please feel free to reach out. We appreciate your business and hope to have the opportunity to better serve you in the future.
10/10 – Hervorragend
Wendy
Mit der Familie und kleinen Kindern gereist
25. Feb. 2024
Pool is great and the bartender George is friendly and outgoing. Will definitely be back soon!
Wendy
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Deidre am 25. Feb. 2024
We're thrilled to hear that you enjoyed our pool and had a positive experience with our bartender, George! Providing excellent service and a welcoming atmosphere is what we strive for, and we're delighted that we hit the mark during your stay. We can't wait to welcome you back soon for another fantastic experience! If there's anything specific you'd like us to arrange for your next visit or if you have any special requests, please feel free to let us know. Until then, safe travels, and we look forward to seeing you again soon!
2/10 – Ungenügend
Donato
18. Feb. 2024
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
I called the front desk becaue Mae I had no cold water and toilet was not flushing they said they would send someone up this was around 11pm no one ever came
Donato
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Deidre am 19. Feb. 2024
We sincerely apologize for the inconvenience you experienced with your room's amenities. It's disappointing to hear that our response to your reported issues fell short of our usual standards of service. Please know that we take your feedback seriously, and we will address this lapse in communication with our team to ensure it does not happen again in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right during your next visit.
8/10 – Gut
Jinhui
17. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Jinhui
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Deidre am 19. Feb. 2024
Thank you for your feedback and for choosing to stay with us. We're glad to hear that you had a positive experience overall. If there's anything specific we can do to improve and earn that extra star from you next time, please feel free to let us know. We appreciate your input and hope to welcome you back for an even better stay in the future!
10/10 – Hervorragend
Cristina
Mit dem Partner gereist
13. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I had a good experience
Cristina
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Deidre am 19. Feb. 2024
We're delighted to hear that you had a good experience during your stay with us! Providing a positive and memorable experience for our guests is our top priority, and we're thrilled that we succeeded in doing so for you. Thank you for choosing to stay with us, and we look forward to welcoming you back for another great stay in the future!
4/10 – Schlecht
Aaron
13. Feb. 2024
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Ok place to just stay the night
Overall the hotel was ok. If you are just looking for a place to stay the night, its just that. There is absolutely no restaurant on site as advertised. The only food available is frozen microwaved food offered at the bar. The breakfast is truly no more than an average continetal breakfast in which you are charged inflated proces for each item.
I will say that the room was pretty clean, and was fairly comfortable. Seemed slightly dated but ok overall. The in room fridge worked great, most hotels the fridge barely keeps things cool, this one worked really great. The shower products were decent as well, and the beat part of the room and hotel was the shower.
Aaron
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Deidre am 19. Feb. 2024
Thank you for sharing your feedback with us. We appreciate your detailed review and are glad to hear that you found the room to be clean and comfortable. Regarding our dining options, we apologize for any confusion. While we don't have an on-site restaurant, we do offer a made-to-order breakfast menu rather than a traditional continental breakfast. Each item is priced a la carte because they are freshly prepared to order, and we apologize if this was not clearly communicated. We're glad to hear that you enjoyed the in-room amenities such as the fridge and shower products. Your comments are valuable to us, and we will use them to improve our guest experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
10/10 – Hervorragend
Eliot
3. Feb. 2024
Eliot
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Deidre am 19. Feb. 2024
Thank you for your perfect rating! We're thrilled to see that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back for another wonderful stay in the future!
6/10 – Okay
Rachel
Mit einer Gruppe gereist, Mit der Familie gereist
9. Jan. 2024
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Eh
Check in was slow and seemed redundant considering i had all the hotels.com info and reservation was there . Front desk person was unable to clearly answer questions . Remote and clock in room were broken - remote had duct tape on battery area and barely worked .
Rachel
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sabrina am 10. Jan. 2024
Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience you experienced during the check-in process and for the issues with the remote and clock in your room. Your feedback is important to us, and we will address these issues with our team to ensure improvements are made.We appreciate your patience and understanding, and if there's anything else you'd like to discuss or if there are specific areas where you believe we can improve, please feel free to share your thoughts. We value your input and hope to have the opportunity to enhance your experience on a future visit.Best regards
8/10 – Gut
Stephen
Geschäftlich gereist
6. Jan. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Stephen
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Sabrina am 10. Jan. 2024
Thank you for sharing your rating. We appreciate your feedback, and if there are specific areas or aspects where you feel improvement is needed, please let us know. Your input is valuable, and we strive to provide the best possible experience for our guests. If there's anything you'd like to discuss or if there are ways we can enhance your experience, please feel free to share your thoughts.Best regards
6/10 – Okay
Alyssa
Mit der Familie gereist
28. Dez. 2023
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Alyssa
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sabrina Jannetti am 30. Dez. 2023
Thank you for sharing your rating with us. We appreciate your feedback, and we're sorry to hear that your experience didn't meet your expectations fully. If there are specific aspects you feel could be improved or if there's anything you'd like to discuss further, please feel free to let us know. We value your input and hope to have the opportunity to enhance your experience in the future.
6/10 – Okay
Andrei
27. Dez. 2023
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The hotel is nicely located and generally was comfortable. Good included breakfast and excellent barman at night. However, it has serious maintenance problems. The heating system in our room was rigged to maintain a relatively good ambiance, but the main unit controls were dead and even the on/off function did not work - I could not shut off the fan, let alone bring it to a lower, less noisy speed; the temp controls were not active, although the thermostat was displaying requested levels. The second issue was that for our five days stay one of two elevators was not functional. With better maintenance it would be a nice hotel.
Andrei
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Sabrina Jannetti am 30. Dez. 2023
Thank you for taking the time to share your feedback about your recent stay. We appreciate your positive comments about the hotel's location, the comfort, the included breakfast, and the excellent service from our barman.However, we sincerely apologize for the serious maintenance issues you encountered, particularly with the heating system in your room and the non-functional elevator. Your experience is certainly not reflective of the high standards we aim to provide.We take your comments seriously, and I assure you that we will address these maintenance issues promptly to ensure a more comfortable and enjoyable stay for our guests in the future.We appreciate your understanding and thank you for bringing these matters to our attention.We hope to have the opportunity to welcome you back for a much-improved stay in the future.
8/10 – Gut
Tharon
Geschäftlich gereist
20. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Everything was great. But this is the second time that I have been there in a month and there was again only one elevator working. This needs to be fixed
Tharon
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sabrina am 21. Dez. 2023
Dear Tharon,Thank you for sharing your positive feedback about your recent stay. We're delighted to hear that everything was great.We sincerely apologize for the inconvenience caused by the elevator situation. We understand the importance of having operational elevators for our guests, and we regret any inconvenience this may have caused during your visits. Rest assured, we take your feedback seriously, and our maintenance team is actively working to address and resolve this issue promptly.We appreciate your continued patronage and thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back soon with improved elevator service.Best regards!