2/10 – Ungenügend
Delcie H.
23. Okt. 2025
Verbesserungswürdig: Sauberkeit
Disappointing Stay Despite Responsive HostWe booked a week here for my daughter’s Oct wedding & were very disappointed by the condition.Positives: Host communicated promptly & courteously, informing us the property had been cleaned & was ready for early check-in. When I reported serious cleanliness issues, she apologized, offered to refund the cleaning fee, & followed up to ask if we planned to stay. Since there were no other accommodations available, we remained for 4 nights & she arranged for her cleaner to return.Negatives: Property was extremely dirty & far below VRBO standards. It smelled musty & window sills were full of dust & debris. The master bath had urine under the toilet seat, toothpaste on the mirror, & mold or mildew in the shower. Floors throughout were unswept, with dirt, dust, cobwebs, & spiders. Clearly, the home had not been properly cleaned before our arrival.Before the cleaner returned, I scrubbed toilets/showers & wiped cobwebs myself. When she arrived, she was dismissive and cleaned only the specific spots I pointed out. I then re-cleaned the floors & shower, documenting the filth with video/photos shared with the host.The host explained it’s an older family home being updated gradually with a plan for “deep cleaning” & paint after our stay. I requested refunds for 3 unused nights & the cleaning fee but received no response. She later cited “utility costs” from an open window as her reason for denying a refund.Buyer beware & stay elsewhere!
Delcie H.
Aufenthalt von 7 Nächten im Oktober 2025