„Deeply Disappointing — Poor Service & Poor Rooms
I booked a Premium Superior Double Room and contacted the hotel multiple times over three weeks about an extra bed for our toddler. No response. At check-in, we were told the extra bed would come at a significant additional charge — around a third of the room rate. When I asked for any goodwill gesture, I was refused. Breakfast was also priced as a costly add-on per adult.
I had also found a cheaper rate directly through Accor and asked if my ...
„Expectations for The Empire Brunei were very high beforehand. The wording of the self-declaration on their website is:
"Truly one of the finest golf, meeting and spa resorts in the Asia Pacific Region."
Unfortunately, we did not find the service and quality of the hotel to be that good. We were bitterly disappointed!
The service is extremely below average for a 5-star hotel. The management is clearly overwhelmed by the quality mentioned. Gold decorations are no help if basic points are not ...
„This is a very old hotel, and the furnishings in the room are not up to Marriott’s usual standards. The front office staff were neither professional in appearance nor particularly helpful.
One thing I found completely unacceptable was being charged 25% of the room rate for requesting a late check-out at 1:00 pm. I have stayed at many Marriott hotels, and this was the first time I encountered such a policy.
Overall, the experience was disappointing, and I will not be returning to this hotel.“
„Das Resort ist an einem abgelegenen Ort zwischen einem wunderschönen, sauberen Strand und dem Regenwald. Mann kann sich wunderbar im Meer abkühlen und im Wald wandern gehen.
Die Unterkunft selber ist in die Jahre gekommen. Die Klimaanlage im Zimmer war sehr laut und die Nächte somit für mich zu heiss.
Das Frühstück war in Ordnung. Beim Lunch oder Abendessen waren viele Gerichte öfters nicht verfügbar. Der Service war Mittelmässig.
Trotz einiger störender kleinigkeiten haben wir den ...
„Great location in Ketapang. Plenty of restaurants nearby and shopping. Small grocery store next door and a mini mart few doors down from that.
Hotel has great bikes for rent if you are brave enough to get out on that road. ;0)“
Dies ist der niedrigste Preis pro Nacht, der in den letzten 24 Stunden für einen Aufenthalt mit 1 Übernachtung von 2 Erwachsenen gefunden wurde. Preise und Verfügbarkeiten können sich ändern. Es können zusätzliche Bedingungen gelten.