Thank you for being our guest at Extended Stay America - Bloomington - Normal. We are pleased to know you had an overall great stay and that you found us to be of a good value in the area. However, I am sorry we missed meeting your expectations in regard to our breakfast offerings and regret the inconvenience it caused. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager

Dear Sonja, We love having guests return to stay with us again and again. Nothing pleases us more than to know that we have provided everything necessary for you to have a wonderful stay. Thank you for making us your home away from home here in the city. We look forward to welcoming you back to Extended Stay America soon.Sincerely,Hotel Management

Dear Crystal, Thank you very much for staying at our hotel. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. If you have any further questions or concerns, please do not hesitate to reach out to us directly at the hotel. We hope you will give us another opportunity to serve you in the future and provide you with a more pleasant experience.Sincerely,Hotel Management

Dear Deidre, We are glad you found our staff great during your stay. We apologize for any inconvenience regarding the condition of your room and the comfort of the beds. Your feedback is valuable to us as we continuously strive to improve our services and facilities. We will address these concerns appropriately to ensure a better experience for our future guests. Sincerely,Hotel Management

Dear Eric, Thank you for sharing your experience on your recent visit to the city. It is always our effort to keep our guests happy and satisfied by our services. However, we are sorry for the disappointment with the breakfast choices not meeting your taste this time. Your remarks are shared with the concerned individual for improvement. We hope you revisit and allow us to serve you again with good memories.Sincerely,Hotel Management

Dear Mariah, Thank you for this outstanding review and for selecting Extended Stay America for your time in the area. It is always wonderful to know how much our guests enjoy our efforts. We were thrilled to read your comments about the great service you received from our staff and how they exceeded your expectations. Thank you for your kind compliments about Shanice; we will enjoy sharing your remarks with her. It was our pleasure to host your visit, and we hope you will revisit soon.Sincerely,Hotel Management

Dear Taylor, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our housekeeping and maintenance team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you, but we regret this was not in your case, and we shall discuss this so this lapse in service is not repeated. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Nancy, We sincerely apologize for the numerous issues you encountered during your recent stay. It's disappointing to hear about the slow check-in process, the cleanliness concerns, and the difficulties accessing the WiFi password. We understand the frustration these situations caused and are genuinely sorry for falling short of your expectations. Your feedback is invaluable, and we'll address these issues promptly to improve our services. We appreciate your understanding and patience, and we hope to have the opportunity to regain your trust in the future. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear Kelly, We deeply apologize for the distressing experience you encountered during your stay. Your comfort and safety are our top priorities, and we regret falling short of your expectations. We take your feedback seriously and will promptly address these issues to prevent recurrence. We understand your decision to cancel your stay and are genuinely sorry for any inconvenience you and your family caused. Your satisfaction is important to us, and we would appreciate the opportunity to make it right if you choose to give us another chance in the future.Sincerely,Hotel Management

Dear Dale, Thank you for taking the time to give us feedback about your recent stay. It is nice to learn how much you enjoyed the many aspects of your visit and that you found our hotel to be of great value. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all in a safe environment. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon.Sincerely,Hotel Management

Dear Matthew, Thank you for taking the time to share your experience with us. This level of detail is essential for us to know exactly how we can improve for future experiences. While we are delighted to have welcomed you as our guest, we are disappointed to hear that we fell short of delivering the fantastic experience guests have come to expect. We appreciate the constructive criticism and will constantly work towards meeting the expectations we proudly set for each of our guests. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Jeanne, Thank you for your review. It is pleasant to know we met your expectations for a satisfactory hotel experience and that you enjoyed your spacious room. However, we are sorry for the inconvenience and frustrations caused and will discuss the issues with our maintenance team so that they are addressed on a priority basis. Our front desk can help you while you are our guest; never hesitate to discuss with them. Considering this a rare incident, please return for another good visit.Sincerely,Hotel Management

Dear Carissa, Thank you for sharing your reviews and informing us about the smell issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. Smoking is never allowed inside the hotel premises. Please allow us another chance to serve you, and we hope to earn your trust back by providing the outstanding stay you deserve.Sincerely,Hotel Management

Dear Mona, Thank you for this outstanding review. We are glad that everything went well during your stay. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Dawn, We're thrilled you love Extended Stay America! Your positive sentiment means a lot to us. If there's anything specific you enjoyed during your stay or if you have any feedback to share, please feel free to let us know. We look forward to welcoming you back for another beautiful experience. Thank you for choosing Extended Stay America!Sincerely,Hotel Management

Dear Dawn, Thank you for posting such kind comments about our time together. We make every effort to provide service that is above and beyond your expectations. We share your words of encouragement with the entire team. Please return, and we welcome you again at Extended Stay America.Sincerely,Hotel Management

Dear Amy, Thank you for dedicating the time to share your feedback. We are devoted to giving each guest a brilliant travel experience; therefore, we apologize for not meeting your expectations. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

Dear edward, Thank you for choosing Extended Stay America and for your excellent review. We are glad you enjoyed your stay and found our hotel so spotless. We take pride in providing our guests a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear edward, Thank you for staying at Extended Stay America and for your generous rating. Our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you again soon.Sincerely,Hotel Management

Dear Alyssa, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Also, our front desk team can help you improve your stay if informed about the problems. Please provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear McKenna, Thank you for sharing your recent review of our hotel. We are sorry for the inconvenience due to the jammed windows of your room. We are grateful for your patience. If you should have any problems during a future stay, please know our front desk is always available and happy to help resolve any issues while you are here. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management