Called 38 min prior to arrival was not informed a room I previously reserved was now unavailable, waited 10 min for mgr approval to change rooms, after going to paradise pier where multiple rides were down and there were only 3 rides my toddler could get on while celebrating my 5 year olds birthday, we get to a room that was not the one I was told I would receive, called front desk and phone rung to voicemail twice, finally reached front desk told the staff this was not the room discussed I was informed to pack up and come back to service desk to figure it out then give a poorly cleaned room with dirty air conditioner vents, dirty baseboards around the tub, with a distressed and ripped towel on the floor, the side mirror had some grease and fingerprints on it, headboards had stuck on residue and some type of liquid as well as things like the lamps being dusty, visible damage to the mini fridge, and only two towels available for a room storing 2 adults and 2 small children, I will only be returning for the entertainment areas and hippie gift shop
