Terrasse/Patio
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Bewertungen von Hotel Marina Riviera

3 out of 5
Hotel Marina Riviera
40770 Big Bear Blvd, Big Bear Lake, CA

Bewertungen

8,6

Hervorragend

537 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
272 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
106 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
44 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
41 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,8/10

Personal & Service

8,0/10

Ausstattung

8,4/10

Zustand der Unterkunft

9,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Marcel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Empfehlenswert.
Schneller Check-In. Grosszügiges Zimmer mit Balkon und Sicht auf den See. Ruhige Lage. Wir haben uns sehr wohl gefühlt.
Aufenthalt von 2 Nächten im Oktober 2019
Antwort von Front Desk am 20. Okt. 2019
Thank you for your feedback. We are so glad you enjoyed your room and the beautiful view of Big Bear Lake. Hope to see you again.

8/10 – Gut

Sabine

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Alles bestens bis auf das Detail, dass im Basement Grills aufgestellt sind und man dadurch auf den Balkonen eingeräuchert wurde und es natürlich auch lauter wurde - echt schade - würden wir daher nicht nochmal buchen
Aufenthalt von 1 Nacht im Juni 2018
Antwort von Staff am 13. Nov. 2018
Sabina, Thank you for the review. We are sorry that the wind has been bad and blew the BBQ smoke up to your balcony.

10/10 – Hervorragend

Vladyslav

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great experience, very cozy place and magical atmosphere
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Marina Riviera Team am 10. Mai 2024
We are so happy to hear you enjoyed your stay with us. Thank you so much for posting this review and we look forward to welcoming you back soon! Thank you,

2/10 – Ungenügend

Bhaskar

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Marina Riviera Team am 18. Mai 2024
We are so happy to hear you enjoyed your stay with us. Thank you for posting this review and we look forward to welcoming you back soon! Thank you.

10/10 – Hervorragend

Sylvi

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great lakefront location. Enjoyed the free barista coffee and hot chocolate. Would love this location in both summer and winter months!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Marina Riviera Team am 10. Mai 2024
We are so happy you enjoyed your stay with us! Thank you for posting this review and we look forward to welcoming you back soon!

10/10 – Hervorragend

Chris

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We truly enjoyed our stay here! Walking distance to the Village made the stay fun and convenient.
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Marina Riviera Team am 10. Mai 2024
We are so happy you enjoyed your stay with us! Thank you for posting this review and we look forward to welcoming you back soon!

10/10 – Hervorragend

Emiliano

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect location and super relaxing
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Marina Riviera Team am 10. Mai 2024
We are so happy you enjoyed your stay with us! Thank you for posting this review and we look forward to welcoming you back soon!

6/10 – Okay

Kim

Mit der Familie gereist
Gut: Sauberkeit
The view was beautiful ❤️there was no coffee maker, and no ice. Its not completely finidhed, lobby was still inder construction. Room was nice and clean. Staff was nice.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Marina Riviera Team am 10. Mai 2024
We are so happy you enjoyed your stay with us! Thank you for posting this review. We look forward to welcoming you back soon! When our ice lobby and amenities are fully running.

6/10 – Okay

Leslie

Mit Haustieren gereist, Mit dem Partner gereist
The rooms were tastefully done… there’s no coffee pot, which was too bad.. the front door to my room was not installed properly , so it leaked cold air. I put my coat on floor to block air flow and cranked heat. The bath was next to front door which made for a chilly shower.. they only had 2 bath towels per room as well … details…. Not hotels fault, but the rim above sounded like they were taking dancing lessons… ugh. That was painful….
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Rachel

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Marina Riviera Staff am 18. Mai 2024
We are so happy to hear you enjoyed your stay with us. Thank you for posting this review and we look forward to welcoming you back soon! Thank you.

10/10 – Hervorragend

Catherine

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I like the property. Staff is nice, the property and our room awesome and the view was spectacular. Very clean and comfortable. Highly recommended and most of all its pet friendly. I recommend this property to my friends that is planning to visit big bear soon.
Aufenthalt von 1 Nacht im April 2024
Antwort von The Marina Riviera Team am 21. Apr. 2024
Catherine,We are so happy to hear you enjoyed your stay with us. Thank you so much for posting this review and we look forward to welcoming you back soon!Thank you!

8/10 – Gut

Alain

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good for the price
Aufenthalt von 1 Nacht im April 2024
Antwort von The Marina Riviera Team am 21. Apr. 2024
Alain,We are so happy to hear you enjoyed your stay with us. Thank you so much for posting this review and we look forward to welcoming you back soon!Thank you,

10/10 – Hervorragend

Andrea

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Incredible service! Free coffee/tea/hot cocoa 24/7 including cappuccinos etc. Everyone we encountered was friendly and went above and beyond to be helpful. the location and views are hard to beat too!
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Marina Riviera Team am 21. Apr. 2024
Andrea,We are so happy to hear you enjoyed your stay with us. Thank you so much for posting this review and we look forward to welcoming you back soon!Thank you,

10/10 – Hervorragend

German

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was nice about our stay and perfect location near everything.
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Marina Riviera Team am 21. Apr. 2024
German,We are so happy to hear you enjoyed your stay with us. Thank you so much for posting this review and we look forward to welcoming you back soon!Thank you,

2/10 – Ungenügend

Karu

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von The Marina Riviera Team am 18. Apr. 2024
This was a no-show booking.

4/10 – Schlecht

lisa

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
They have no amenities or ice machine and are unapologetic about it. I paid $530 for two nights (weekend). The response to my complaint was that this is not 4/5 star pricing...um, ok. I did not enjoy my stay or appreciate having to repack and move rooms at the end of a very long day (and drive from Irvine) because the bathroom sink did not work. They told me they were waiting on the right part and returned with a screwdriver to try and get it to work. It did not work. They did give me an option to move rooms or wait til morning for maintenance... my bathroom sink was stopped up...is that really a choice? I also could only get a small amount of ice because they have small bags at the "front desk" that she had to bang against the wood patio to provide to me. I was told they won't get an ice machine because they do not yet have a lobby. I never even got a follow up from the manager or an apology. After I left, I did text them and their responses are rude and clearly unapologetic. The Hilton Suites (at the bottom of Summit) down the road is a much better option and is new w/ amenities and cheaper pricing.
Aufenthalt von 2 Nächten im April 2024
Antwort von The Marina Riviera Team am 15. Apr. 2024
Hi Lisa,I apologize you were unsatisfied with your stay. As stated in our text to you, our sink was operable prior to check in as we inspect all of our rooms before anyone checks in. We aren't exactly sure what happened, but by the time you let us know late in the evening, our maintenance was not on the property. We do apologize that you were unsatisfied, however, and wish you nothing but the best.

10/10 – Hervorragend

Chris

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von The Marina Riviera Team am 15. Apr. 2024
Thank you for your feedback! We are thrilled you enjoyed your stay with us. We hope to host you again next time!

10/10 – Hervorragend

Ximena

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff was incredibly kind, and the room was very comfy and clean. The village and great restaurants are within walking distance. Plus, a beautiful lake view! Definitely would stay here again :)
Aufenthalt von 1 Nacht im April 2024
Antwort von The Marina Riviera Team am 13. Apr. 2024
Thank you for your feedback! We are so happy to hear you enjoyed your stay! We hope to host you again next time!

10/10 – Hervorragend

Jennifer

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von The Marina Riviera Team am 13. Apr. 2024
Thank you for your feedback! We are thrilled to hear you enjoyed yourself! We hope to host you again next time!

8/10 – Gut

Dan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The positive reviews of this hotel are true. The staff are helpful and friendly. The location was perfect, and the facilities were clean. But as mentioned in other reviews, if your room is a bottom floor, prepare for noise from the room above. You can hear every step.
Aufenthalt von 2 Nächten im April 2024
Antwort von The Marina Riviera Team am 13. Apr. 2024
Thank you for your feedback! We are hoping to get the noise issue taken care of very soon!We hope to host you again next time!

8/10 – Gut

Anthony

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great views
Aufenthalt von 1 Nacht im April 2024
Antwort von The Marina Riviera Team am 13. Apr. 2024
Thank you for your feedback! We hope to host you again next time!

4/10 – Schlecht

Maira

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Antwort von The Marina Riviera Team am 13. Apr. 2024
We are sorry you were upset about us messaging you in regards to the noise complaint. Unfortunately, it is protocol for us to take action, and we did so with the utmost respect. We hope you have a wonderful rest of your weekend.

8/10 – Gut

Yuni

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Must have breakfast room!
Aufenthalt von 2 Nächten im April 2024
Antwort von The Marina Riviera Team am 3. Apr. 2024
Hi Yuni,We do plan to have a full bar and restaurant coming soon to the hotel!

4/10 – Schlecht

jasmen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love the hotel, but the walls are very thin and its unbearable when people above you , you hear their TV and you hear every step they take . We had to leave the room early because of that noise, if you want to be on the third floor you have to pay extra money, in my opinion its not fear for any guest who still pays lots of money for the room and still have a bad experience of the noise coming from upstairs, I am very disappointing, the hotel is in a great area, but the noise is unbearable.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von The Marina Riviera Team am 3. Apr. 2024
Hi Jasmen, We do apologize that we did not meet your expectations. We know how frustrating that can be and are happy to remind neighbors to be respectful if you reach out and let us know.

10/10 – Hervorragend

Robyn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I loved the view of the lake and also front desk personnel are very friendly and helpful
Aufenthalt von 1 Nacht im April 2024
Antwort von The Marina Riviera Team am 3. Apr. 2024
Thank you for your feedback. We are thrilled to hear you enjoyed your stay with us! We hope to host you again soon!

10/10 – Hervorragend

Chan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von The Marina Riviera Team am 4. Apr. 2024
Thank you for your feedback! We hope to host again next time!

10/10 – Hervorragend

Vinh

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a nice stay
Aufenthalt von 1 Nacht im April 2024
Antwort von The Marina Riviera Team am 3. Apr. 2024
Thank you for your feedback. We are thrilled to hear you enjoyed your stay with us! We hope to host you again soon!

10/10 – Hervorragend

Jae Suk

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von The Marina Riviera Team am 3. Apr. 2024
Thank you for your feedback. We are thrilled to hear you enjoyed your stay with us! We hope to host you again soon!

10/10 – Hervorragend

christena

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful resort , absolutly love the decor and the coziness of the room . Wonderful stuff Vanessa, and Cailey went above and beyond to provide an amazing experience . We will defiantly be back .
Aufenthalt von 1 Nacht im März 2024
Antwort von The Marina Riviera Team am 28. März 2024
Christena, thank you so much for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!

10/10 – Hervorragend

Taylor

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We absolutely loved our stay at Marina Rivera. Upon arrival, we were greeted by Cailey who deserves a huge shoutout. She was beyond accommodating & helpful. She went above & beyond for us and we are so grateful! Would definitely recommend this hotel and will be back in the future!
Aufenthalt von 1 Nacht im März 2024
Antwort von The Marina Riviera Team am 25. März 2024
Thank you so much for your feedback! We are thrilled to hear that you enjoyed your stay! We hope to host you again soon.

10/10 – Hervorragend

Maya

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Really great place!! Perfect for the weekend
Aufenthalt von 2 Nächten im März 2024
Antwort von The Marina Riviera Team am 25. März 2024
Thank you so much for your feedback! We are thrilled to hear that you enjoyed your stay! We hope to host you again soon.

10/10 – Hervorragend

Claire

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von The Marina Riviera Team am 21. März 2024
Thank you for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!

10/10 – Hervorragend

Sheila

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von The Marina Riviera Team am 21. März 2024
Thank you for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!

8/10 – Gut

William, San Diego

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
There is a lot to like about the Marina Rivera - location is tough to beat & Great Lake views! Easy walk to the village night life area - shuttle available & complimentary coffee - only thing missing is a small table in the room - will visit again soon! Hats off to front desk staff
Aufenthalt von 2 Nächten im März 2024
Antwort von The Marina Riviera Team am 21. März 2024
William! Thank you so much for your feedback! We are thrilled to hear that you enjoyed your stay with us and can't wait to host you again soon!

10/10 – Hervorragend

Simon

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great property, close to village and wonderful views of the lake.
Aufenthalt von 1 Nacht im März 2024
Antwort von The Marina Riviera Team am 21. März 2024
Simon, thank you for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!

10/10 – Hervorragend

Anna liza

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Receptionist is vey nice
Aufenthalt von 1 Nacht im März 2024
Antwort von The Marina Riviera Team am 17. März 2024
Thank you for your feedback Anna liza, we appreciate it! We hope to host you again next time!

10/10 – Hervorragend

Karla

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent Service, super clean, amazing view.
Aufenthalt von 1 Nacht im März 2024
Antwort von The Marina Riviera Team am 16. März 2024
We are thrilled to hear that you enjoyed your stay with us! We hope to host you again soon!

10/10 – Hervorragend

aixiao

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything good
Aufenthalt von 1 Nacht im März 2024
Antwort von The Marina Riviera Team am 16. März 2024
We are thrilled to hear that you enjoyed your stay with us! We hope to host you again soon!

10/10 – Hervorragend

IRINA

Aufenthalt von 1 Nacht im März 2024
Antwort von The Marina Riviera Team am 28. März 2024
Irina, thank you so much for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!

8/10 – Gut

Anthony

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von The Marina Riviera Team am 10. März 2024
We are thrilled to hear that you enjoyed your stay with us! We hope to host you again very soon!

10/10 – Hervorragend

Angela

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice rooms, right by the lake, complimentary cocoa and coffee.
Aufenthalt von 1 Nacht im März 2024
Antwort von The Marina Riviera Team am 10. März 2024
We are thrilled to hear that you enjoyed your stay with us! We hope to host you again very soon!

10/10 – Hervorragend

gloria

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great staff
Aufenthalt von 1 Nacht im Februar 2024
Antwort von The Marina Riviera Team am 10. März 2024
We are thrilled to hear that you enjoyed your stay with us! We hope to host you again very soon!

10/10 – Hervorragend

Benilyn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super clean and new. Plenty of parking and easy access and walking distance to restaurants and bars. Very impressed and very happy with this place. Awesome lake view from rooms.
Antwort von The Marina Riviera Team am 10. März 2024
We are thrilled to hear that you enjoyed your stay with us! We hope to host you again very soon!

6/10 – Okay

Mahyar

Verbesserungswürdig: Sauberkeit
The area is good and it’s close to lake. There is no elevator. They don’t have break fast. There is no lobby and they made one of the room check in area.
Aufenthalt von 1 Nacht im März 2024
Antwort von The Marina Riviera Team am 10. März 2024
Mahyar, We do apologize for not meeting your expectations. We do not have breakfast as of now, nor do we advertise it. We hope you have a great rest of your week.

4/10 – Schlecht

Kevin

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Ausstattung
The fridge doesn't get cold enough, the towels were wet when we arrived, the area felt unsafe, paper thin walls—the people above us were arguing at 3 am and you can virtually hear every sound and every step they take, there was a red stain on the bed, the shower glass needs to be extended out further because when you take a shower the entire bathroom gets soaked. Other than that it was ok.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von The Marina Riviera Team am 10. März 2024
Hi Kevin, We do apologize you didn't enjoy your stay. The town of Big Bear is actually a very safe town. We would've been happy to assist you had you reached out to us, but we never received anything from you.

10/10 – Hervorragend

Rania

Aufenthalt von 1 Nacht im Februar 2024
Antwort von The Marina Riviera Team am 21. März 2024
Thank you for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!

8/10 – Gut

Victor

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von The Marina Riviera Team am 10. März 2024
We are thrilled to hear you enjoyed your stay! We hope to host you next time!

10/10 – Hervorragend

MENGMENG

Aufenthalt von 1 Nacht im Februar 2024
Antwort von The Marina Riviera Team am 21. März 2024
Thank you for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!

6/10 – Okay

Yossi

Mit der Familie gereist
Very small room especially for four people. You could hear everything through the walls left right and from above. Shower has no door, the water is all over the place.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von The Marina Riviera Team am 29. Feb. 2024
Thank you for your feedback, and I'm sorry we did not meet your expectations! Keep in mind that we do have separated cabins that sleep 6 across the street, still lake view. That may work better for your family as we would love to host you next time!

10/10 – Hervorragend

Oscar

Aufenthalt von 1 Nacht im Februar 2024
Antwort von The Marina Riviera Team am 21. März 2024
Thank you for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!