NO Towels.
NO hand soap.
NO working ice machines.
NO working pool.
Breakfast wasn’t appealing.
NO cable and TV service is terrible.
Deactivated our keys every 24 hours when the rooms were rented for 2 days.
I traveled to Iowa for multiple high-school graduations. I come to town a couple of times a year and this was my 4th time staying here over the last 2 year.
This place has continued to go down hill. Last experience in Dec 2023 wasn’t five star, but rooms were clean and quiet and since I’m always traveling with my dog-pet friendliness is important. The hotel is in a quiet and safe area.
We Arrived at 5pm and since my last visit in Dec 2023 you can see the lack of maintenance from the entry way onto the property.
Grass hasn’t been cut, trash had not been removed, and the building just looked a little run down. Could be the new hotel across the road casting an over shadow, but none the less the place needs some maintenance.
The foyer looks great so I wasn’t too concerned after walking inside for check in. My check in was fine, pricing was great, and the property is dog friendly (have a yorkie) the employees seemed friendly, but hard to understand the women at the front desk.
Get to my rooms and guess what?… Not a single towel in either of our rooms!!! There’s a lot I can tolerate, but no towels???I booked my rooms 3 weeks ago. I drove 4 hours and to arrive and not to have a towel in sight really infuriated me. I paid. They got their money.
