Dear Keturah, We want to thank you for choosing to stay with us at Extended Stay America. We're glad to hear you had a peaceful stay and found our staff accommodating. However, we apologize for any inconvenience caused by the fire alarms. Your feedback is appreciated, and we will address this issue to ensure a seamless experience for our guests. We hope to welcome you back soon!Sincerely,Hotel Management

Dear Lauren, Thank you for staying with us and for leaving a review. We deeply apologize for the unacceptable condition of your room during your stay. Cleanliness is a top priority, and we're addressing the issues you experienced with our housekeeping team immediately. Measures are being implemented to ensure thorough inspections are conducted to uphold our standards. Your comfort and satisfaction are paramount to us, and we regret falling short of your expectations. Please accept our sincerest apologies for any inconvenience caused. Should you reconsider staying with us, we're committed to providing a superior experience. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in your next visit.Sincerely,Hotel Management

Dear Sarah, Thank you for being our guest and sharing your kind remarks. Providing a peaceful and comfortable environment for our guests is always our top priority, so we're delighted to see that you had a pleasant experience. Thank you for choosing Extended Stay America, and we hope to welcome you back for another enjoyable stay soon!Sincerely,Hotel Management

Dear Marisa, We appreciate your feedback regarding your recent stay. We apologize for the issues you encountered. Please know that your concerns are taken seriously, and we will address them promptly to ensure a better experience for future guests. We appreciate your understanding and hope you consider giving us another chance to provide you with a more pleasant stay in the future.Sincerely,Hotel Management

Dear Stacie, Thank you for choosing our hotel for your visit. While we are glad you were satisfied with many aspects of your stay, especially regarding our location with easy highway access, we are disappointed that we did not meet your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management

Dear Manikantha, We sincerely apologize for the unfortunate experience you had during your stay. Please accept our deepest apologies for the issues you encountered with the room. Your feedback is valuable, and we take it seriously. We have alerted our maintenance and housekeeping teams to address the concerns you raised. We understand your hesitation to return, but we would appreciate the opportunity to make it right should you reconsider in the future. Guest comfort and satisfaction are our top priorities, and we are committed to improving our services. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Larry, Thank you for staying with us and sharing your candid review. We're glad you could take advantage of our services and accommodations at a very reasonable price. We always aim to keep our rates competitive with other hotels in the area while maintaining our high standards at the same time. However, we regret any disappointment you encountered during your stay. We are continually working to improve our guests' comfort and satisfaction and hope you will consider trying us again in the future.Sincerely,Hotel Management

Dear Ashton, We sincerely apologize for the challenges you faced during your recent stay. Thank you for sharing your observations regarding the areas where we need to improve. Our team is dedicated to ensuring the comfort and satisfaction of our guests, and it is clear that we fell short in several aspects during your visit. Rest assured, we are addressing the issues regarding our staff's demeanor, cleanliness, and room amenities to ensure a more positive experience for future guests. We hope to have the opportunity to welcome you back in the future, where we can provide you with a more enjoyable and seamless visit.Sincerely, Hotel Management

Dear Narayana, We are genuinely sorry to learn about your less-than-satisfactory experience during your recent visit. Your feedback regarding breakfast and room is disappointing, as they do not align with our usual standards of service. Still, please know that we are actively working to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to have the chance to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,Hotel Management

Dear Robert, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Gary, Thank you for your review of our hotel. We are sorry for your disappointment with your room not being clean and the front desk not being available to attend to your needs and check out. We promise to provide every guest with fresh, clean accommodations and the best customer service. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear Jennifer, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely, Hotel Management

Dear Rebecca, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Thank you for reviewing and rating your stay with us, Blake. We hope that you enjoyed your time with us, and that our accommodations met your needs.

Thank you for sharing your experience with us, Cristeta. Please accept our sincerest apologies for the issues that you encountered with pest sightings. This is never the experience that we want you to have and we will forward these concerns to our pest control provider for proper action and resolve. Best wishes in your future travels.

Thank you for sharing your rating and review! We are so happy that you enjoyed your stay and look forward to seeing you again soon!

Hello Caitlin. Thank you for sharing your experience with us. Please accept our sincerest apologies for the encounters with the cleanliness issues and the overall experience. We will make sure that we address this with upper management for proper action and resolve.

Thank you so much for the amazing rating! We hope to see you again the next time your travels bring you this way, Vivek!

Thank you for your review and comments, Lawrence. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.

Thank you for your rating, Lydia. We hate to see the lower rating and are so sorry that you did not enjoy your time with us.

Thank you for taking the time to review and rate your stay with us, Lauren. We hope that you enjoyed your time with us and would love to welcome you back!

Thank you so much for your wonderful rating, Amanda! We would love to welcome you back the next time your travels bring you this way!

Thank you for taking the time to rate and review your stay with us, Memory. Please accept our apologies for the issues that you encountered with the noise levels. We know how important your peace is during your travels, and are terribly sorry to see that this was your experience. We will forward these concerns to upper management for proper action and resolve.

Thank you for sharing your experience with us, Christine. We are so sorry for the issues that you encountered, and that your time with us was not the exceptional one that we intended for you. We will speak with the property directly to improve in these areas.

We appreciate you taking the time to review and rate your stay with us, Angela. We sincerely apologize for the unpleasant odors, along with the cleanliness issues. We will make sure that we review this with our team for immediate action and resolve.

Thank you for taking the time to review your stay with us, Patrick. We hate to see that your time with us was interrupted by pest sightings and hate to see that the cleanliness was not at the level that we strive to deliver. We will be speaking with management regarding these concerns to improve in these areas for all our future guests.

We are so happy to see that you enjoyed your visit! We truly appreciate you taking the time to rate us! Please come back to see us soon!

We are so happy to see that you enjoyed your time with us, Eligio! We truly appreciate you taking the time to rate us! Please come back to see us soon!

Hello Michelle. Thank you for rating your stay. We hate to see the lower rating as we never want your stay with us to be less than perfect. Thank you for allowing us to host you and we wish you all the best in your future travels.

Thank you for reviewing your stay with us, Richard. We hate to see that your stay was disrupted by pest sightings. This is not the exceptional stay that we intended for you and sincerely apologize for the impact that this had on your visit. We will communicate these concerns to our pest control provider so that we can avoid such issues in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.