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Bewertungen von High Falls Inn and Suites

2 out of 5
High Falls Inn and Suites
5047 High Falls Road, Barnesville, GA

Bewertungen

7,6

Gut

66 von insgesamt 202 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
70 von insgesamt 202 Gästebewertungen haben eine Bewertung von 8 - Gut" "
32 von insgesamt 202 Gästebewertungen haben eine Bewertung von 6 - Okay" "
14 von insgesamt 202 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
20 von insgesamt 202 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,4/10

Sauberkeit

8,4/10

Personal & Service

6,2/10

Ausstattung

7,4/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

PauliuErika, München u Bad Griesbach Bayern

Wir sind jetzt seit 1 Monat unterwegs mit unserem Motorrad. Fast jede Nacht in einem anderen Hotel. Ich gebe normalerweise keine Bewertungen ab, aber dieses Hotel war perfekt der Preis, die Herzlichkeit, als wir ca 10 oo pm ankamen das saubere und geräumige Zimmer und alles hat funktioniert. Schade daß manche Häuser unprofessionell geführt werden. Sehr Sehr Sehr zu empfehlen.
Aufenthalt von 1 Nacht im September 2018
Antwort von Manager am 4. Okt. 2018
Thank you for your feedback.

2/10 – Ungenügend

Jessica

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was the most disgusting hotel I’ve ever seen! The beds were so nasty. Hair on the pillows and yellow stains all over the sheets. Would not keep my dog here! Arrived walked in and stayed long enough to get another hotel in order!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Property Manager of a Wonderful Hotel :) am 4. Mai 2024
Hey Jessica, in regards to your 1 out of 5 review, it is normally not customary for a guest to stay in a room for 45 minutes to an hour, lay down in the beds, and then figure out they want a refund. Upon checking the room after you left I found both beds had been slept in, the bathroom had been used, etc. The other 29 rooms that are full every evening would have a difference of opinion. Have a great day! PS....Pillows have a tendency to have hair on them AFTER you lay down and use it for an hour....

2/10 – Ungenügend

Dat

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
the property is advertised as non-smoking, but smokers' receptacles right in front of the room doors with extended-stay guests puffing away. the photos show the kitchenette, my room has none. my 'non-smoking' room 210 has a very strong cigarette smell. when i complained to the front desk (the owner), he offered to have it cleaned again, however he told Expedia reprentative that he also offered me a refund. dude's lying through his teeth. the 'white' towels are brown and feel greasy, YUK. i felt all the 'white' towels, they are all very un-sanatized. i checked out after an hour, since i can't stand the cigarette smell. i didn't ask for a refund which i thought Expedia can handle it because they mis-represent the property information, well ... no luck there. if you are a weedhead and a 'cancer club' member, this property is right for you.
Aufenthalt von 1 Nacht im April 2024
Antwort von Property Manager am 27. Apr. 2024
Good Morning Dat and thanks for the review...I am sorry that you felt your experience here was not up to par and I will do everything in my power to make the necessary changes...With that being said, the room you were in, 210, is a non-smoking room. There are smoking rooms around 210 and the ashtrays you are referring to are OUTSIDE for the guests in the non smoking rooms to use so they don't SMOKE in the room. We offered several options to you but you said that you were just bringing it to our attention so you wouldn't get charged for smoking in the room. Normally, when a guest has an issue with the room they don't take a shower, eat take out Chinese food, and lay down on the bed, but here we are...I'm sorry that you felt the towels you USED were brown and felt greasy....I promise you we take pride in cleaning and sanitizing everything at this hotel. Next time you have an issue in the room, I suggest you bring it to our attention immediately and not five hours later after a warm hot shower, take out food and a nap....Have a wonderful day DAT..... :)

2/10 – Ungenügend

Jackie

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They gave me the wrong room type for 1 room and it was a smoking room, smelled like a giant ashtray. The other room was very dirty, including the bed sheets. I went to the office to address the issues and they said that’s all they had available. I asked for a refund and they told me I had to get it through Expedia. When Expedia contacted the property, they refused the refund. However, Expedia did refund me anyway. They never apologized or asked how they could help. It was 10:30pm and I had 4 kids with me on a cross country road trip. The owner then lied on Google reviews about me. I’ve never had such a terrible experience with a hotel before.
Aufenthalt von 1 Nacht im März 2024
Antwort von Property Manager am 27. März 2024
Well Hey Jackie, Once again I am sorry that you felt our property did not fit your needs. As I stated on Google reviews, The room was nice enough to sleep in and take a shower so it was accommodating to some extent. As I previously stated, it is not customary in the hotel industry to refund money after a room has been used. Thank You for going the extra mile for two reviews. Safe travels going "cross country" :)

8/10 – Gut

Ralf

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Heather Property Manager am 24. Feb. 2024
Thanks for the great review.... I hope we can service your hotel needs in the future... :)

10/10 – Hervorragend

Jose, Speedwell

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything fine
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Heather am 8. Feb. 2024
Jose, Thank You for taking the time to give us a great review. I'm glad that everything met your standards and we hope that you choose High Falls Inn for your next stay.... :)

2/10 – Ungenügend

Anna

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Heather Property Manager am 24. Feb. 2024
Thanks for the review... :)

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Donna am 16. Jan. 2024
Thank you for your review, let us know in detail how we can improve.

10/10 – Hervorragend

Doug

Gut: Ausstattung
Staff is friendly and helpful always enjoy my stay
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Donna am 17. Dez. 2023
We really appreciate you, too, Doug! Definitely want you to always feel welcomed! It was great to have you here. Healthy, Happiness and a great Holiday & New Year to you and your family!

10/10 – Hervorragend

Barry

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Donna am 15. Dez. 2023
Barry! Thank you for the 10 out of 10 REVIEW! :)Hope to see you again and you have a wonderful holiday!

10/10 – Hervorragend

Talina

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great spot
The front desk lady was very sweet when I called and made sure it was okay I was coming late. The front desk guy when I got there was friendly and check in was easy. We booked this motel for traveling purposes but we were not expecting a beautiful view of the Autum leaves and woods. We loved the state park that was 2 miles down the road.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Donna & Tom am 13. Dez. 2023
Hi, Talina! What a wonderful review! You are so kind! Thank you so much for taking the time to write a review for us. You are the sweet one, you called to let us know you were going to be coming in later than expected! You didn't have to do that! High Falls State Park is a beautiful feature here with our Parks & Recs Department! We are lucky to be just a little over a mile from it. Please have a wonderful holiday, we wish you happiness and health!

8/10 – Gut

Curtis

Gut: Personal & Service und Zustand der Unterkunft
The room was clean overall nice there was no room service that cleaned and I did not put out no do not disturb .got a lot of people hanging out out side drinking I think they live there a lot of Mary Jane smoking not a place for kids it's good for price maybe one are two nights max.
Aufenthalt von 3 Nächten im November 2023
Antwort von Beebe am 6. Dez. 2023
Thank you Curtis for your feedback. hope to see you again

10/10 – Hervorragend

Robert

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
No-nonsense, comfortable, and roomy - well priced!
This no-nonsense reasonably priced room was very roomy and the bed was great! We didn't stay long as it was a stop along our way, but everyone is very kind and like home and family!
Aufenthalt von 1 Nacht im November 2023
Antwort von Beebe am 6. Dez. 2023
Thanks for a wonderful feedback Robert. we really appriciate your business and hope to see you again

10/10 – Hervorragend

Alena

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was amazing!!
Aufenthalt von 2 Nächten im November 2023
Antwort von Beebe am 6. Dez. 2023
Thanks Alena for your feedback. we really appriciate you staying with us and hope to see you again

10/10 – Hervorragend

sandra

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Donna am 11. Nov. 2023
Sandra,We are so glad your stay was wonderful! Hope to see you soon, be well and happy!

6/10 – Okay

Steven

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Beautiful location, friendly staff. Cleanliness a weakness
Aufenthalt von 1 Nacht im November 2023
Antwort von Donna am 9. Nov. 2023
Steven,We appreciate your review and definitely taking your concern for cleanliness seriously. Thank you, Donna with High Falls Inn & Suites

10/10 – Hervorragend

Malcolm

Gut: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Donna am 26. Okt. 2023
Malcom,We truly appreciate you taking the time to review our hotel on Expedia! Hope to see you again!Donna,High Falls Inn & Suites

10/10 – Hervorragend

Mark

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Donna am 26. Okt. 2023
Mark, thank you for the awesome review, 10 out of 10! We will keep up the good work and hope to see you again! Be well and happy!

8/10 – Gut

Casey

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I received great service and the High Falls Inn was worth every penny last minute! The staff were courteous and the room was clean!
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Donna am 26. Okt. 2023
Casey,We are so glad you enjoyed your stay with us at High Falls Inn & Suites. Service and cleanliness is so important in this industry! Be well and happy!

10/10 – Hervorragend

Doug

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Polite staff and clean room
Aufenthalt von 3 Nächten im September 2023
Antwort von Donna am 5. Okt. 2023
Hi, Doug! Truly appreciate you taking the time to give us an online review, it is a big help to us. We are happy you found the room clean. It is a top priority. If you are in the area, come stay again! Peach and health, Donna with High Falls Inn and Suites

10/10 – Hervorragend

Kayla

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Donna am 7. Okt. 2023
It was great having you here with us, Kayla. Means so much to have your review! Have a wonderful weekend! Donna, High Falls Inn & Suites

10/10 – Hervorragend

Daniel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Friendly staff and spacious rooms
Aufenthalt von 2 Nächten im September 2023
Antwort von Donna am 25. Sept. 2023
Great, Daniel! So happy your stay was positive! Feedback is so important to us. Thank you for taking the time to give us a review! Donna, High Falls Inn & Suites

8/10 – Gut

Juan

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
Front desk person was very nice and welcoming, check in was fast What I did not like is a table outside our room with people smoking also the toilet was not attached to the base of the floor , few flies in the bathroom and human hair in the bathroom too
Aufenthalt von 1 Nacht im September 2023
Antwort von tom am 20. Sept. 2023
thanks for your review.we will fix those issues.

4/10 – Schlecht

Douglas, Random Lake

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Non smoking room smelled of smoke. Not very pleasant.
Aufenthalt von 1 Nacht im September 2023
Antwort von tom am 20. Sept. 2023
so sorrywish you would have told us upon check inwe would of changed room for you.

10/10 – Hervorragend

evan

Geschäftlich gereist
Gut: Personal & Service
Good customer service!!
Aufenthalt von 1 Nacht im September 2023
Antwort von Donna am 12. Sept. 2023
Evan! Thank you so much for your review! We hope to have you back! :) Donna, High Falls Inn & Suites

6/10 – Okay

Gail

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
Like High Falls...too many people smoking grass..got kinda loud
Aufenthalt von 3 Nächten im September 2023
Antwort von Donna am 12. Sept. 2023
Gail, we do wish you had a better experience. We will address these two issues. Thank you, again, for staying with us at High Falls Inn & Suites, Donna

10/10 – Hervorragend

will

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Next to a cool state park. Quiet, several conveniance stores/ markets close by. Boiled peanuts, fruit stand, thrift store on sight.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von D am 2. Aug. 2023
So happy you enjoyed your visit to our beautiful area! The park is great! We hope to see you again! Thank you for taking the time to give us a review. :)

10/10 – Hervorragend

Doug

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Friendly and professional staff clean room and quiet surroundings
Aufenthalt von 3 Nächten im Juli 2023
Antwort von D am 30. Juli 2023
Fantastic having you stay at High Falls Inn & Suites! Thank you so much for the great review. We enjoyed having you.

8/10 – Gut

Audrey

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The only thing I did not like was the room smelled of smoke
Aufenthalt von 2 Nächten im Juli 2023
Antwort von tom am 26. Juli 2023
thank you for reviewwe will fix the smoke issue.hope to see you in the near future

8/10 – Gut

Charlotta

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juli 2023
Antwort von tom am 15. Juli 2023
thank you for your review.hope to see you soon.

10/10 – Hervorragend

Doug

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Tom am 17. Mai 2023
we really appreciate your feedback, come and stay with us again

2/10 – Ungenügend

Caio

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Tom am 1. Juni 2023
PLEASE LET US KNOW WHERE WE CAN IMPROVE

10/10 – Hervorragend

Doug

Aufenthalt von 2 Nächten im März 2023
Antwort von Donna am 7. Aug. 2023
Doug! Thank you so much for the positive review! Hope to see you again!

10/10 – Hervorragend

Ann

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This was a very clean motel room. The price was excellent. Low key decor but if you just need a place to stay for the night it was great.
Aufenthalt von 1 Nacht im März 2023

8/10 – Gut

Brittany

Mit einer Gruppe gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Mai 2021
Antwort von Manager am 11. Mai 2021
Thank you for staying with us. Thank you for your feedback.

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Don’t ask for towels
The room was large and comfortable. I did not have the room cleaned the first night and when I went down to ask for extra towels they did not make it easy. My niece stayed at the hotel as well and they had 3 people in their room. The hotel would only give them 2 towels even though it was a room they could sleep 4. I have never stayed some where that I had to beg for clean towels.
Aufenthalt von 5 Nächten im April 2021
Antwort von Manager am 6. Mai 2021
Thank you for staying with us. Thank you for your feedback. Unfortunately, our housekeeping staff has been trained to not go in a room with a do not disturb tag on the door, but I believed once the complain was logged, we did service the room everyday, even with the tag on the door.

6/10 – Okay

Norman

Aufenthalt von 3 Nächten im April 2021
Antwort von Manager am 16. Mai 2021
Thank you for staying with us. Thank you for your feedback.

6/10 – Okay

Jenna, North Carolina

Geschäftlich gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit
The location was great, the property was nice, and the exterior was beautiful. Like most all of the other hotels in the area, the cleanliness and condition of the rooms left much to be desired. The blanket was tattered with ink stains on it and should have been thrown out forever ago. The towels were the smallest towels I’d seen in a hotel. There was a bug in the shower and on the ceiling. The lamp shad was dirty, and the walls could use a cleaning and coat of paint. I asked for a single room with one bed, I got a double room where they removed a second bed and left the headboard attached to the wall. The room served its purpose for the 2 nights I needed it, but needs some work.
Aufenthalt von 2 Nächten im November 2020
Antwort von Manager am 28. Nov. 2020
Thank you for staying with us. Thank you for your feedback.

2/10 – Ungenügend

Disappointed, Alabama

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
This place it’s the worse place to stay it’s not clean we ask for a nonsmoking room and the room smell so bad everything was bad the bed sheets and pillow also smell so bad that we couldn’t sleep , we stay because we had no choice we had an event so early and that was the closes place to be at , but next I rather drive more miles , but we are not staying there 😠😠😠😠
Aufenthalt von 1 Nacht im Oktober 2020
Antwort von Manager am 5. Okt. 2020
Thank you for staying with us. Thank you for your feedback.

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 1 Nacht im September 2020
Antwort von Manager am 11. Sept. 2020
Thank you for staying with us. Thank for your feedback.

2/10 – Ungenügend

Melissa

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Room was dirty and outdated
We requested a non smoking room. The room smelled of smoke and there were burn holes in the bedspread and on refrigerator door. The room was dirty, old dirty carpet, torn lampshades, stains on walls and doors. The only good things were the location being quiet and the air conditioner cooled the room well.
Aufenthalt von 1 Nacht im September 2020
Antwort von Manager am 4. Sept. 2020
Thank you for staying with us. Thank you for your feedback.

6/10 – Okay

Amanda

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2020
Antwort von Manager am 31. Aug. 2020
Thank you for your feedback.

4/10 – Schlecht

Christian

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Probably look elsewhere.
Our room was very worn down and not very clean.
Aufenthalt von 1 Nacht im August 2020
Antwort von Manager am 10. Aug. 2020
Thank you for your feedback. Thank you for staying with us.

4/10 – Schlecht

Anonymous, Florida

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
The staff was great during check in. The room, not so much. The bathtub was filthy. I showered in water shoes. The rest of the bathroom was not as bad as the tub itself, but still not very clean. The rest of the room was ok, but I am pretty sure we were sleeping on box springs and not actual mattresses, and the pillows were flat. As we were leaving, we found that someone disposed of bait fish in the parking lot. The smell was atrocious.
Aufenthalt von 1 Nacht im Juli 2020
Antwort von Manager am 7. Juli 2020
Thank you for your feedback. Thank you for staying with us.

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 2 Nächten im Juni 2020
Antwort von Manager am 13. Juni 2020
Thank you for your feedback. Thank you for staying with us.

4/10 – Schlecht

Nancy

Aufenthalt von 1 Nacht im Mai 2020
Antwort von Manager am 25. Mai 2020
Thank you for your feedback

8/10 – Gut

Verifizierter Reisender

Staff was nice. I was pleased to find they have a few rooms dedicated to smokers.
Aufenthalt von 1 Nacht im März 2020
Antwort von Manager am 24. März 2020
Thanks for staying with us. We appreciate your feedback!

6/10 – Okay

Jessica

Mit einer Gruppe gereist
Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im März 2020
Antwort von Manager am 1. Apr. 2020
Thanks for staying with us. We appreciate your feedback!

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Comfy and Relaxing
Very comfortable place, nice layout and condition of room. Towels were stained though.
Aufenthalt von 1 Nacht im Februar 2020
Antwort von Manager am 18. März 2020
Thanks for staying with us. We appreciate your feedback!

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service
The bare basics, clean and comfortable bed. Would stay there again
Aufenthalt von 1 Nacht im Februar 2020
Antwort von Manager am 22. Feb. 2020
Thanks for staying with us. We appreciate your feedback!