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Bewertungen von Best Western Wilderness Trail Inn

2.5 out of 5
Best Western Wilderness Trail Inn
1476 S US Highway 25E, Barbourville, KY

Bewertungen

8,2

Sehr gut

91 von insgesamt 203 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
62 von insgesamt 203 Gästebewertungen haben eine Bewertung von 8 - Gut" "
32 von insgesamt 203 Gästebewertungen haben eine Bewertung von 6 - Okay" "
11 von insgesamt 203 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
7 von insgesamt 203 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

9,0/10

Personal & Service

8,0/10

Ausstattung

8,2/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

deborah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I like this property except the breakfast is not much above 4 out of 10. Adequate if you're looking for a quick bite like limited cereal and fruit
Aufenthalt von 1 Nacht im April 2024
Antwort von Linda,GM am 9. Mai 2024
Thank you for staying with us. I am sorry that the breakfast was not fully stocked at the time you arrived for breakfast. We do have a full continental breakfast available every morning at the property. If you are in the area again, come back and stay with us.

10/10 – Hervorragend

Anna

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Linda,GM am 9. Mai 2024
Thank you for staying with us and for the perfect rating. I am happy to hear that you enjoyed your stay. If you are in our area again, please come back and stay with us.

2/10 – Ungenügend

Sara

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Linda,GM am 27. März 2024
Thank you for staying with us. We strive to provide each guest with a good experience and clean room. I am sorry that we did not meet your expectations. I would like to know the areas that you feel need improvement. In the future, if you are in our area, we would love to have another chance to provide you with a great experience.

10/10 – Hervorragend

Adam

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Linda am 19. März 2024
Thank you for staying with us and for completing the survey. I am pleased to see that you enjoyed your stay. Thank you for the perfect rating and come back again soon.

10/10 – Hervorragend

Stephanie

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice place
Aufenthalt von 1 Nacht im März 2024
Antwort von Linda am 19. März 2024
Thank you for staying with us and for completing the survey. I am pleased to see you enjoyed your stay and gave us a perfect rating. Come back and stay with us again soon.

6/10 – Okay

Susan

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Betsy, ROCHESTER

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great front office people. Kind and cheerful made my experience a good one. The room itself was clean and well appointed. All good. I would recommend a room in the back since some of the trucks driving on the road can get a little loud.
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Brian

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2023
Antwort von Linda,GM am 8. Nov. 2023
Thank you for staying with us and for the perfect review. I am glad you enjoyed your stay. Come back and see us again soon.

8/10 – Gut

stuart

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 5 Nächten im September 2023
Antwort von Linda,GM am 28. Sept. 2023
Thank you for staying with us and for taking the time to complete the survey. I am glad to see you enjoyed your stay. Come back and see us again.

10/10 – Hervorragend

Debbie

Aufenthalt von 1 Nacht im September 2023
Antwort von Linda,GM am 28. Sept. 2023
Thank you for staying with us and for the perfect review. If you are in our area again, come back and stay with us.

6/10 – Okay

mary, brandon

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
It is what you would expect. The breakfast was typical, and good. Room still had smoke smell from years of smoking, now all non-smoking. The pool was nice and clean. The mattress was comfortable, but probably needs replaced. If you are tall, you will have no trouble with the shower head, it's way high! Only 2 plugs by the bedside, so if you need more outlets, take a spliter. We were on the road side, and the road noise was not bad. We would stay there again.
Aufenthalt von 3 Nächten im August 2023
Antwort von Linda am 9. Aug. 2023
Thank you for staying with us and for taking the time to complete the survey. We are in the process of remodeling and adding new furntiure to the rooms. I am excited for you to come back and see our property.

8/10 – Gut

Michelle

Aufenthalt von 1 Nacht im Juli 2023
Antwort von Linda,GM am 22. Aug. 2023
Thank you for staying with us and for the rating. I am glad you enjoyed your stay with us. Come back and see us again soon.

10/10 – Hervorragend

Julie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel
As a retired Hilton Hotel inspector I gave them 5 stars. Clean and very comfortable. Couldn’t find anything wrong with the room. Very inconvenient to have the lower level ice machine broken. We like to fill out coolers with ice before we check out. Staff was friendly. Breakfast looked good. Lots of variety. We hit the road so didn’t eat.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Linda,GM am 26. Juli 2023
Thank you for the staying with us and for the wonderful review. I am glad you enjoyed your stay, like our property and friendly staff. Come back and see us again soon.

6/10 – Okay

Tammy

Aufenthalt von 1 Nacht im Juli 2023
Antwort von Linda,GM am 26. Juli 2023
Thank you for staying with us. I hope you enjoyed your stay. Come back and see us again.

10/10 – Hervorragend

Carrie

Aufenthalt von 2 Nächten im Juni 2023
Antwort von Linda,GM am 5. Juli 2023
Thank you for staying with us and for the perfect rating. If you are in our area, come back and stay with us.

2/10 – Ungenügend

Amanda

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Linda,GM am 13. Juni 2023
Thank you for staying with us and for completing the survey. I am sorry to see you didn't enjoy your stay with us. I hope if you are in the area again, you will give us another chance.

10/10 – Hervorragend

Mauricus

Aufenthalt von 1 Nacht im Mai 2023
Antwort von Linda,GM am 18. Mai 2023
Thank you for staying with us and for the excellent review. Come back and stay with us again.

6/10 – Okay

WILLIAM

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Road noise was terrible. Very little sleep.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Linda,GM am 9. Mai 2023
Thank you for staying with us. I am sorry that the road noise kept you up. We do have earplugs in each room on the front side of the property to help with the road noise. In the future, you can request a room on the back side of the property to avoid the noise. We look forward to seeing you again in the future.

2/10 – Ungenügend

Timothy

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
We requested a non smoking room and when we got there the room was so smokey we couldn't stay. We had to go to another hotel. I am requesting a full refund. I have asthma.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Linda,GM am 9. Mai 2023
I am so sorry of the misunderstanding on your room type upon arrival. All pending charges will drop off our card within 3-7 business days depending on your financial institution. All our rooms will be non smoking with in the next month. Once again, I am sorry for the misunderstanding. I hope you will give us another try in the future.

8/10 – Gut

Jim

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Linda,GM am 9. Mai 2023
Thank you for staying with us and for taking the time to complete the survey. Thank you for the rating of 8/10. I hope you will come back and see us again soon.

10/10 – Hervorragend

neal

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Looks freshly renovated. I felt very safe where it is located.
Aufenthalt von 1 Nacht im April 2023
Antwort von LINDA am 24. Apr. 2023
Thank you for staying with us and for the excellent review. If you are in our area again, come back and stay with us.

10/10 – Hervorragend

Tena

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient hotel for us near Daniel Boone NF. Hotel is clean, quiet and bed was comfortable! Restaurants nearby.
Aufenthalt von 1 Nacht im April 2023
Antwort von LINDA am 21. Apr. 2023
We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

2/10 – Ungenügend

Dee

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
Hotel was not so bad but they charged me twice. Now I have to dispute the duplicate.
Aufenthalt von 1 Nacht im April 2023
Antwort von LINDA am 12. Apr. 2023
Thank you for staying with us. I do apologize for the misunderstanding on your payment. This reservation was a prepaid reservation and clerical error was made at check in. After reviewing your folio, I refunded the proper amount back to your card.

10/10 – Hervorragend

Florendo

Aufenthalt von 1 Nacht im April 2023
Antwort von Linda am 6. Apr. 2023
Thank you for staying with us and for the perfect score. Come back and see us again.

8/10 – Gut

Amber

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im März 2023
Antwort von Linda am 3. Apr. 2023
Thank you for visiting us and for the rating. I am pleased to know that enjoyed your stay. If you are in our area again, come back and stay with us.

8/10 – Gut

Oltjon

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The area is picturesque.
Aufenthalt von 1 Nacht im März 2023
Antwort von Linda am 27. März 2023
Thank you for staying with us and for taking the time to complete the survey. I am pleased to know you enjoyed your stay. If you are in the area again, please come back and stay with us.

8/10 – Gut

Cecilia

Gut: Personal & Service und Ausstattung
Aufenthalt von 1 Nacht im Januar 2023
Antwort von Linda,GM am 8. Nov. 2023
Thank you for staying with us and for taking the time to complete the surve. I am pleased to see you enjoyed your stay. Come back and see us again soon.

8/10 – Gut

Victoria

Aufenthalt von 1 Nacht im Dezember 2022

2/10 – Ungenügend

Kelly

Aufenthalt von 1 Nacht im November 2022

10/10 – Hervorragend

Andrew

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Best off trail hometown family friendly hotel
I very much enjoyed my stay here. The staff are super friendly overall it's a great place for the price. The rooms do feel a bit run down but I think that is partly the norm for that area and if I am ever in that area again this place is my first choice. I especially liked that they had a Bible in the room which is super rare in this day and age.
Aufenthalt von 1 Nacht im August 2022

8/10 – Gut

Charlet

Aufenthalt von 3 Nächten im Oktober 2022
Antwort von Linda am 24. Okt. 2022
Thank you for staying with us and for completing the survey. Your satisfaction is very important to us. If you are in the area again, please come back and stay with us. We would love to raise your rating to a 10.

8/10 – Gut

Kara

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice place. Clean. Friendly staff. Yummy breakfast.
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Linda,GM am 18. Okt. 2022
Thank you for staying with us. I am glad you enjoyed your stay and loved our breakfast. If you are in the area again, come back and stay with us.

10/10 – Hervorragend

Lyudmila

Aufenthalt von 1 Nacht im September 2022
Antwort von Linda,GM am 30. Sept. 2022
We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again if you are in our area.

10/10 – Hervorragend

Barbara

Aufenthalt von 2 Nächten im September 2022
Antwort von Linda,GM am 22. Sept. 2022
We are delighted you had an outstanding stay and that you loved all the aspects of our hotel. Thank you for the excellent rating and we look forward to hosting you in the future

10/10 – Hervorragend

Robert

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was very friendly on check in and check out. The room was exceptionally clean and very comfortable
Aufenthalt von 1 Nacht im September 2022
Antwort von Linda,GM am 19. Sept. 2022
Thank you for your kind words about our hotel and staff. Your satisfaction is our highest priority, and we are delighted that you enjoyed your visit. Thank you again for giving us an excellent rating. Please revisit soon.

6/10 – Okay

Terry

Mit der Familie gereist
Gut: Sauberkeit
The room was clean and staff is nice. No tv remote in the room. A washcloth and small bath towel is all that they provide, no hand towels. Thin blanket between the sheets is all that was on the bed. Breakfast area is tiny…about a third the size of the room.
Aufenthalt von 1 Nacht im September 2022
Antwort von Linda am 12. Sept. 2022
Thank you for staying with us and for taking the time to complete the survey. Your satisfaction is very important to us. I am sorry for not fully meeting your satisfaction. If you are in the area again in the future, please come back and stay with us.

10/10 – Hervorragend

Jennifer

Aufenthalt von 2 Nächten im August 2022
Antwort von Linda, GM am 1. Sept. 2022
we are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for our excellent rating and we look forward to hosting you again soon.

10/10 – Hervorragend

Dora

Aufenthalt von 2 Nächten im August 2022
Antwort von Linda, GM am 30. Aug. 2022
Thank you for staying with us and for taking the time to complete the survey. Thank you for the perfect score. I am pleased to know you enjoyed our stay.

6/10 – Okay

Lisa, Bartow

Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
Bed was sagging in the center. Room was pretty clean, but older. Building is well cared for. Staff was great, very friendly.
Aufenthalt von 1 Nacht im August 2022
Antwort von Linda, GM am 8. Aug. 2022
Thank you for staying with us and for taking the time to complete our survey. I am pleased to know you enjoyed your stay and found the staff to be friendly. We are in the process of remodeling and adding new furniture as well as mattresses to our rooms. If you are in our area again, come back and see us.

10/10 – Hervorragend

Angela

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice place to stay
The staff was very friendly and helpful. The room was clean and even smelled clean.
Aufenthalt von 1 Nacht im Juli 2022
Antwort von Linda, GM am 19. Juli 2022
Thank you for staying with us and for the excellent review. Glad you enjoyed your stay. If you are in the area, come back and stay with us.

10/10 – Hervorragend

Sahithya

Aufenthalt von 2 Nächten im Juli 2022

10/10 – Hervorragend

Aditya

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very supportive staff, helped me when my room key stopped working multiple times (dont know why, even though it was no where near my phone or similar devices).
Aufenthalt von 2 Nächten im Juli 2022
Antwort von Linda, GM am 18. Juli 2022
Thank you for the nice comments about our staff. We take great pride in providing superior customer service to our guest. If you are in our area, come back and stay with us.

8/10 – Gut

John

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
It was quite pleasant overall
Aufenthalt von 2 Nächten im Juli 2022
Antwort von Linda, GM am 15. Juli 2022
Thank you for staying with us and for the kind review. If you are in our area, come back and stay with us

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Juni 2022
Antwort von Linda, GM am 6. Juli 2022
We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to serving you again.

10/10 – Hervorragend

Cheryl

Aufenthalt von 1 Nacht im Juni 2022
Antwort von Linda, GM am 23. Juni 2022
Thank you for staying with us and for the great rating. I am glad to see you enjoyed you stay. If you are in the area again, come back and stay with us.

6/10 – Okay

Cristy

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit
The woman who was at the desk was very friendly. The entire hotel was a little run down, but my biggest complaint was that the room wasn't very clean. We were only stopping for one night so I didn't even care about amenities, but I want a clean room. It looked the floors hadn't been cleaned at all. Also, the pillows were small and practically squished flat.
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Linda, GM am 13. Juni 2022
Thank you for staying with us and for completing the survey. We are sorry you were disappointed with the condition of your room. Your feedback has been discussed with the appropriate individuals to improve our accommodations moving forward. On a positive note, we are happy to know you liked our courteous associates. We appreciate your business and hope to have another opportunity to accommodate you.

6/10 – Okay

Cathy

Aufenthalt von 1 Nacht im Juni 2022
Antwort von Linda, GM am 13. Juni 2022
Thank you for staying with us. Your satisfaction is very important to us. If you are in our area again, come back and stay with us.

8/10 – Gut

Joseph

Aufenthalt von 1 Nacht im Juni 2022
Antwort von Linda, GM am 23. Juni 2022
Thank you for staying with us and for taking the time to complete the survey. I am glad you enjoyed your stay. Come back and stay with us again soon.

6/10 – Okay

Larry

Aufenthalt von 1 Nacht im Mai 2022
Antwort von Linda, GM am 3. Juni 2022
Thank you for staying with us and for taking the time to complete the survey. We strive to provide each guest with a great stay and a touch of southern hospitality. If you are in our area, come back and stay with us.

6/10 – Okay

Duane

Aufenthalt von 1 Nacht im Mai 2022
Antwort von Linda, GM am 3. Juni 2022
Thank you for staying with us and for taking the time to complete the survey. Our goal is to provide every guest with an outstanding stay and a touch of southern hospitality. If you are in our area, come back and see us again.