2/10 – Ungenügend
Ian
19. März 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was the filthiest hotel I have ever seen. Looked like my room had not been cleaned in months. Elevator looks and sounds like it is going to break at any moment. Staff was rude and won’t answer calls from Expedia. I was there for 5 minutes and had booked a three night stay. Staff was unwilling to work with me on this. I asked if I could get a refund for the second and third night and they could charge me for the one night even though I wasn’t staying and they could have it available for another guest. Wouldn’t work with me on this and I booked another hotel and when I was leaving the hotel staff asked me for the key. I said I will give you the key in three days since I paid for them and you won’t refund them. They wanted the key so they could keep my money and rent it to someone else. I stayed near by at nicer hotel and went to this hotel next day to see if it was occupied by someone else. My key didn’t work so I went to hotel desk and they wouldn’t reprogram my key for the room I paid for. So obviously they rented it to someone else even though I had paid for it. Very shady place and management. Don’t ever stay at this hotel.
Ian
Aufenthalt von 3 Nächten im März 2024