Dear Eddie, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI SOUTH. Please feel free to reach out to the property manager in regards to the situation you described. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

Dear Harold,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI SOUTH. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the encounter you had with airplanes flying all night and day and any inconvenience it caused. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank for your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Jacob,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI SOUTH. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the quiet property and the affordability of the rooms. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Carmen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI SOUTH and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Charles, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Baltimore-Washington DC/ BWI South. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the odor of the room and the uncleanliness of the room. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score.We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

Dear Timothy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI SOUTHI was happy to read you like our room. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Hello Calvin,I want to thank you for taking the time to post a review of your stay at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI SOUTH. It's great to hear that you were pleased with everything during your stay, resulting in your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,Red Roof Management

Hello Mauro,I am pleased to have had you as our guest at our Red Roof Inn PLUS+ Baltimore-Washington DC/ BWI South. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

Hello Sandeep,I sincerely apologize that your stay at our Red Roof Plus+ Long Island - Garden City didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

Dear Raven,Thank you for taking the time to tell us about your experience at the Red Roof Plus+ Baltimore - Washington DC/BWI South. The issue that you've brought to my attention regarding bugs in the room is unsettling to hear as we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Your concerns will be escalated in order to have them addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in your future travels.Very truly yours,Red Roof Management

Dear Joseph,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Baltimore-Washington DC/ BWI South. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 6/10 score. You indicated that you were unsatisfied with the odor of the room, burn on bedspread and other concerns you highlighted. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRediResponse Specialist

Dear Walter,Thank you for leaving a review. The issue that you've mentioned regarding insects during your stay at our Red Roof Inn PLUS+ Baltimore-Washington DC/ BWI South is regrettable to see. We pride ourselves in providing exemplary stays at our property, so we are disappointed that you felt that it was old and had an odor.Thank you for sharing your concerns and I hope you will have a better experience in our future travels.Sincerely,Red Roof Management

Thank you, Frederick, for telling us about your stay at the Red Roof Inn PLUS+ Baltimore-Washington DC/ BWI South. I am disappointed you had a less than satisfactory experience prompting your 1/5 score. The situation you described regarding the poor communication and service is truly regrettable. I am very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Alisha,We at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI SOUTH appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring. We hope to see you again soon.Sincerely,Red Roof Management

Thank you, Dwayne, for taking the time to write a review of your stay at the Red Roof PLUS+ Baltimore-Washington DC/ BWI South. It upsets me to know we let you down. We regret the inconveniences you experienced regarding the heat in the room. Your comments will be forwarded to the appropriate department for further review. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better stay at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Dear Deanna,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI SOUTH. It’s great to hear that you found our staff to be very hospitable. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

Thank you for taking the time to write about experience at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI SOUTH. Santos, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about you found our hotel to be great. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Santos, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Red Roof Management

Thank you, Donte, for writing to us about your recent stay at our hotel RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI SOUTH. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely, Sharma Red Roof Management RediResponse Specialist

Dear John,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Baltimore-Washington DC/ BWI South. I am glad that we earned your 3/5 score. However, you mentioned that there were lots of local people hanging around. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Xingguo,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI SOUTH. I am sorry your stay fell short of your expectations due to no blanket being available when you needed it. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your concern and I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,Sharma Red Roof ManagementRediResponse Specialist

Hello Matthew, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI SOUTH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Thank you, Matthew, for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Baltimore-Washington DC/ BWI South. It is so rewarding to read that you had a great encounter with our staff and we truly appreciate your kind remarks about our great location, and our staff. I am also pleased to see you found our hotel quiet, and relaxing. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely, ChevaneseRed Roof Management RediResponse Specialist

Dear Valued Guest,Thank you for your recent review of your stay at the Red Roof PLUS+ Baltimore-Washington DC/ BWI South. We strive to provide guests with the best customer service, so I am disappointed to read that your experience was horrible. Please accept our apologiesThank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hello Julia, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI SOUTH and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Dear Alan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI SOUTH. It's good to hear the bed was ok. However, I am sorry your visit was hindered due to the foul odor in your room. Please accept our apologies and know that we will do our utmost best to improve in this regard as we continue to strive for excellence. Thank you again for sharing your experience with us and we hope to make a new impression and would love to see you at our hotel, any of our other Red Roof brand locations in the future. Sincerely,Sharma Red Roof Management RediResponse Specialist

Dear Frank, Everyone here at the Red Roof Inn PLUS+ Baltimore-Washington DC/ BWI South was proud to see your 10/10 score. I am elated that you found our staff to be fantastic. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Matthew. The staff and I at the Red Roof Inn PLUS+ Baltimore-Washington DC/ BWI South appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Susan. The staff and I at the Red Roof Inn PLUS+ Baltimore-Washington DC/ BWI South appreciate your 3/5 score following your stay. I am happy that our nice manager, comfortable room and the other highlights mentioned pleased. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Joshua. The staff and I at the Red Roof Inn PLUS+ Baltimore-Washington DC/ BWI South were disappointed to see your 6/10 score following your stay. In order to understand what prompted your 6/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Towanda,Thank you for taking a moment to leave a review. The staff and I at the Red Roof Inn PLUS+ Baltimore-Washington DC/ BWI South appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Nisar, Everyone here at the Red Roof Inn PLUS+ Baltimore-Washington DC/ BWI South was proud to see your 5/5 score. I am thrilled that you found our staff to be modest and helpful. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5-star experience. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Charlene,We are sorry to hear your recent experience at the Red Roof Inn PLUS+ Baltimore-Washington DC/ BWI South did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Gabrielle Red Roof Management RediResponse Specialist

Thank you for rating your recent stay, Renata. I was disheartened to see your stay resulted in a 2/5 score. Please accept our apologies. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing Red Roof Inn PLUS+ Baltimore-Washington DC/ BWI South. We hope we have the opportunity to see you again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Dear Jennifer,Thank you for taking a moment to leave a review. The staff and I at the Red Roof Inn PLUS+ Baltimore-Washington DC/ BWI South appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Terry. The staff and I at the Red Roof Inn PLUS+ Baltimore-Washington DC/ BWI South were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Justin,Thank you for your review following your stay at Red Roof Inn PLUS+ Baltimore-Washington DC/ BWI South. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the unavailability of rooms, your staff encounter and the other issues listed hindered your experience, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

Dear Kelsea,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI SOUTH. It’s great to hear that you found our property to be suitable for your accommodation needs. On the other hand, I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for hat you described as the bed not being comfy.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Dear Taiwo,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI SOUTH. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness, the constant running around of footsteps and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hi Terry,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Baltimore-Washington DC/ BWI South. It is so rewarding to read that you had a good encounter with us and we truly appreciate your kind remarks about our hotel, its convenience and comfortability. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hello Kenneth,Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI SOUTH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

Hello Michael,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating , following your stay at the Red Roof Inn PLUS+ Baltimore-Washington DC/ BWI South. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hello Felicia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI SOUTH and I appreciate your 10/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Angel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI SOUTH and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist