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Bewertungen von Clarion Hotel & Suites BWI Airport North

3.5 out of 5
Clarion Hotel & Suites BWI Airport North
6921 Baltimore Annapolis Blvd., Baltimore, MD

Bewertungen

5,4
24 von insgesamt 147 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
25 von insgesamt 147 Gästebewertungen haben eine Bewertung von 8 - Gut" "
20 von insgesamt 147 Gästebewertungen haben eine Bewertung von 6 - Okay" "
29 von insgesamt 147 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
49 von insgesamt 147 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

5,2/10

Sauberkeit

6,2/10

Personal & Service

5,2/10

Ausstattung

5,2/10

Zustand der Unterkunft

5,4/10

Umweltfreundlichkeit

Bewertungen

2/10 – Ungenügend

Donna

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Staff doing the best they can with a poorly maintained property. Looks good from a distance.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Lester

Nice stay
Aufenthalt von 2 Nächten im Mai 2024
Antwort von GM am 25. Mai 2024
Dear Lester,Thank you for taking the time to leave us a 4-star review! We're thrilled to hear you had a nice stay at our hotel. Your feedback is important to us as we continuously strive to provide a memorable experience for our guests. We look forward to welcoming you back on your next visit.Warm regards,Hotel Management

2/10 – Ungenügend

Regis

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our entire experience was HORRIBLE! Our room looked NOTHING like the pictures! The hallway and room STUNK REALLY BAD! Our room was dirty and I didn’t even want to take a shower in that bathroom! It was really dark and scary in there I was too tired to even argue with the front desk about it so I just slept on top of the covers, in my clothes! SMH I will NEVER STAY THERE EVER AGAIN!!!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 24. Mai 2024
Dear Regis,We are deeply sorry to hear about your recent experience at our hotel. It is our utmost priority to provide a clean and comfortable environment for our guests. We sincerely apologize if we have fallen short of your expectations. Your feedback is valuable to us and we will ensure to address these issues promptly and thoroughly. We hope to have the opportunity to provide a better experience in the future.Warm Regards,Hotel Management

2/10 – Ungenügend

Tien, Springfield

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 24. Mai 2024
Dear Tien,We're truly sorry to see your 1-star rating. We strive to provide our guests with a wonderful experience and it seems we fell short this time. We'd appreciate it if you could provide some details about your experience, so we can understand better and take necessary steps for improvement. Thank you for your feedback, and we hope we have the chance to serve you better in the future.Warm regards,Hotel Management

10/10 – Hervorragend

Roger

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von GM am 23. Mai 2024
Dear Roger,Thank you for leaving us a 5-star rating. We're thrilled to know that you enjoyed your stay at our hotel. Your satisfaction is our top priority and your feedback motivates us to strive for excellence. We hope to have the pleasure of welcoming you back in the near future. Warm regards,Hotel Management

4/10 – Schlecht

Jennifer

Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Mai 2024
Antwort von GM am 22. Mai 2024
Dear Jennifer, We regret to see your rating and are sorry that your stay didn't meet your expectations. We would greatly appreciate it if you could provide more details about your visit. Your feedback is valuable to us and will greatly assist us in improving our services. We hope to have another opportunity to provide you with a better experience.Warm regards,Hotel Management

2/10 – Ungenügend

steve

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
We checked in , when to the rooms(2) filthy , bed has smoke burn and holes , door locks we moving and rooms were unhealthy in my opinion. Went back to front desk and told them we want to cancel both of our rooms. Which they did, guy at front desk was very professional and empathetic.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von GM am 21. Mai 2024
Dear Steve,We deeply regret hearing about your experience and sincerely apologize for the inconvenience caused. It is essential for us to ensure our guests feel comfortable and satisfied. We have taken note of your feedback and are working diligently to rectify these issues. Your positive words for our front desk staff are appreciated and we hope for an opportunity to serve you better in the future.Warm regards,Hotel Management

8/10 – Gut

LaTanya

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We was able to rest and just hang out
Aufenthalt von 3 Nächten im Mai 2024
Antwort von GM am 21. Mai 2024
Dear LaTanya, Thank you for choosing our hotel for your relaxation and downtime. We're delighted to hear that you were able to rest and enjoy your time with us. We strive to create a comfortable and serene atmosphere for our guests. We hope to welcome you back for another peaceful stay soon. Warm regards,Hotel Management

6/10 – Okay

Jacob

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 21. Mai 2024
Dear Jacob,Thank you for taking the time to rate your stay at our hotel. We'd love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. We appreciate your input and look forward to welcoming you back soon.Warm regards,Hotel Management

4/10 – Schlecht

Tobi

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
We stayed one night and it was okay. The bed was comfy we were on the 3 rd floor. The desk guys were nice and very busy. The shuttle guy is across the median when you walk out door 14 next to spirit airlines ticketing counter. On floor two. The hotel is not gross but it’s not great either. The breakfast is outside and down the sidewalk. The woman is there to watch exactly what you take. You are entitled to 1 fruit, 1 muffin or bagel, 1 cereal and juice or milk. It was quiet in the area. The pillows were nice. Some updating in hallways like carpet or hardwood floors would make a big difference. The elevators need some work and the rolling cart for luggage is falling apart. It was okay for our one night before the cruise. The uber to Baltimore cruise port was $26.00 with a tip. The hotel has a bus starting back up next weekend the 26th of May. I believe the sign said $25. For two guest and $5.00 additional per person but don’t quote me on the extra person thing.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 20. Mai 2024
Dear Tobi, Thank you for taking the time to share your experience. We're glad to hear you found our beds comfortable and our staff accommodating. Your feedback about the breakfast, hallway decor, elevators and luggage cart is invaluable, and will certainly be taken into consideration as we continue to improve our services. We hope to have the opportunity to provide you with an exceptional stay in the future. Thank you for choosing our hotel.Warm regards,Hotel Management

8/10 – Gut

Vaughn, Catonsville

Ok. Stay two days.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von GM am 20. Mai 2024
Dear Vaughn,Thank you for choosing to stay with us and taking the time to share your experience. We're glad your stay was satisfactory. We continuously strive to exceed our guests' expectations and we would love to welcome you back for an even more enjoyable stay in the future. Your feedback is greatly appreciated.Warm regards,Hotel Management

2/10 – Ungenügend

Nicole

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
This is the worst hotel I’ve ever stayed at. Should have known it was bad because another guest was complaining about her room being dirty as I was checking in. However I thought it was an isolated incident. I was wrong. The whole property wreaks of smoke and urine. There was big ball of hair in the elevator and unidentified carpet stains in the hallway. The nastiness continued in my room - the toilet was filthy (stains on the seat), my shower had an open 1/2 used shampoo bottle on it that was left from the previous guest, dirt stains (looked like a shoe print) in the tub, stains on the floor, and a horrible smell throughout. On top of all of that the property has the nerve to require a $100 deposit on top of the room rate - which was not communicated when I booked. If it hadn’t been so late when I checked in, and I was only staying one night, I would’ve tried to find a room somewhere else. Actually, I would’ve been better off staying in my car. DO NOT STAY HERE!!!!!!!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 20. Mai 2024
Dear Nicole, We're sincerely sorry to hear your stay did not meet expectations. We take your feedback seriously and are truly disheartened to hear about your experience. We strive to maintain a clean and welcoming environment and apologize if we fell short. We're addressing your concerns with our team to ensure improvements. We hope you'll consider giving us another chance to provide the quality stay you deserve.Warm regards,Hotel Management

6/10 – Okay

Alexandra E

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Room wasn’t very clean. Bathroom door was falling off hinges. Bathroom had mold around tub. Hairs on the sheets on the bed.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 20. Mai 2024
Dear Alexandra E,Thank you for sharing your experience. We deeply regret to hear about the issues you encountered during your stay. Your feedback is essential for us to improve and ensure that this doesn't happen again. We truly appreciate your patience and hope to have another chance to deliver a more enjoyable experience in the future.Warm regards,Hotel Management

2/10 – Ungenügend

Olga

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 20. Mai 2024
Dear Olga,We are sincerely sorry to see your 1-star rating. We always strive to provide our guests with an exceptional experience and it seems we may have fallen short during your stay. We would greatly appreciate the chance to understand your concerns better. Please feel free to share more details about your experience at our hotel. Your feedback is invaluable to us and we hope to have the opportunity to serve you better in the future. Warm Regards, Hotel Management

4/10 – Schlecht

RAJIV

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The check in was great The gentleman at the desk I think his name is Avi was great with forming about shuttle service from the airport and check in. Rooms has broken tiles inside the shower. Not safe for anyone to take shower. It can cause injury. Broken and damaged furniture inside the room and dirty.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 20. Mai 2024
Dear Rajiv,Thank you for taking the time to share your feedback. We're delighted to hear about your positive check-in experience with Avi. However, we're sorry to learn about your concerns regarding the room condition. Your feedback is invaluable and we will ensure to address these issues promptly to provide a better experience for our future guests. We hope to have the opportunity to welcome you back soon.Warm regards,Hotel Management

2/10 – Ungenügend

WIN

Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 16. Mai 2024
Dear WIN,Thank you for taking the time to rate us. We regret to see that your experience did not meet your expectations. We value all feedback and we're always striving to improve our services. We would appreciate if you could share more about your experience, so we can address any issues promptly and ensure a better stay in the future.Warm regards.Hotel Management.

4/10 – Schlecht

Elsa

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
there was power outage and requesting money back for Saturday stay
Aufenthalt von 2 Nächten im Mai 2024
Antwort von GM am 13. Mai 2024
Dear Elsa,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the unexpected power outage. We understand how this could disrupt your stay. Our team is currently reviewing your request for a refund for Saturday's stay. We value your feedback and hope to have the opportunity to serve you better in the future.Warm regards,Hotel Management

6/10 – Okay

Weltzy

Geschäftlich gereist
Just a a place to sleep I do not come to this area often to sure hit to compare
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 12. Mai 2024
Dear Weltzy,Thank you for taking the time to share your experience. We understand that you found our hotel to be a convenient place to rest during your travel. We hope that on your next visit to the area, you will choose us again and allow us the opportunity to provide an even more enjoyable and comfortable stay. Safe travels!Warm regards,Hotel Management

6/10 – Okay

Rosco, Nampa

Gut: Personal & Service
Staff Helpful
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 12. Mai 2024
Dear Rosco,Thank you for taking the time to share your experience at our hotel. We are delighted to hear that our staff was helpful during your stay. We continually strive to provide exceptional service to our guests and your feedback is invaluable in this endeavor. We hope to have the opportunity to welcome you back in the near future for an even more memorable experience.

8/10 – Gut

Lester

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good rooms
Aufenthalt von 2 Nächten im April 2024
Antwort von GM am 8. Mai 2024
Dear Lester,Thank you for taking the time to share your experience at our hotel. We're thrilled to hear you enjoyed our rooms! Your satisfaction is our top priority, and your feedback helps us to continuously improve our services. We hope to have the pleasure of welcoming you back soon.Warm regards,Hotel Management

8/10 – Gut

Lester

Gut: Sauberkeit und Zustand der Unterkunft
Convenient
Aufenthalt von 2 Nächten im Mai 2024
Antwort von GM am 8. Mai 2024
Dear Lester,Thank you for taking the time to review your stay with us. We're delighted to know that you found our location convenient. We strive to provide our guests with an ideal base to explore the area. We hope to welcome you back soon for another pleasant and convenient stay.Warm regards,Hotel Management

10/10 – Hervorragend

Ashley

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I had a very nice time
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 8. Mai 2024
Dear Ashley,Thank you for your wonderful review! We're thrilled to hear you had a nice time at our hotel. Your satisfaction is our utmost priority, and it's always heartening to hear from happy guests. We look forward to welcoming you back for another wonderful stay soon!Warm regards,Hotel Management

6/10 – Okay

Basman, Oak Park

Geschäftlich gereist
Verbesserungswürdig: Personal & Service und Ausstattung
The check in process was ok. I didn’t like the fact that there was no coffee machine when there was the coffee condiments and also no garbage bins anywhere in the room for trash throwing. The rooms weren’t not what I expected. Also the free breakfast was not what I thought it would be. For a one night stay is fine but other than that I will be not saying there again. Sorry
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 3. Mai 2024
Dear Basman,Thank you for your feedback. We sincerely apologize for any inconvenience caused during your stay. We value your observations about the coffee machine, garbage bins, and breakfast. Your comments will be taken into consideration as we continually strive to improve our guest experience. We hope you'll give us another chance to exceed your expectations in the future.Warm regards,Hotel Management

4/10 – Schlecht

Karen

Broken sink and bath plug, ants and flies in room and poor internet. I had to relocate to another hotel to get better internet before flight. *note: please add an empty desk for those who need to continue working after check out.
Aufenthalt von 2 Nächten im April 2024
Antwort von GM am 2. Mai 2024
Dear Karen,We sincerely apologize for the inconveniences you experienced during your stay. We highly value your feedback and are actively addressing the issues you've mentioned. We understand the importance of reliable internet and a comfortable workspace. We hope to have the opportunity to showcase our improvements on your next visit. Thank you for letting us know where we can improve.Warm regards,Hotel Management

10/10 – Hervorragend

Gerson

Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 20. Mai 2024
Dear Gerson, Thank you for awarding us a 5-star rating! We're delighted to see that you enjoyed your stay with us. Your rating is a testament to our team's dedication in providing the best service possible. We hope to welcome you back soon for another stellar experience at our hotel. Warm regards,Hotel Management

2/10 – Ungenügend

Kaili

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Smelled terrible! In $100 incidental deposit upon check-in. Beyond poor. Constant smell of weed. No comforter on the bed only two sheets. No pictures on the wall at all. It was like a hotel prison.
Aufenthalt von 2 Nächten im April 2024
Antwort von GM am 29. Apr. 2024
Dear Kaili,We're sincerely sorry to hear about your experience. Our team is committed to providing comfortable stays and we regret we fell short this time. We appreciate your feedback on areas needing improvement and assure you that necessary steps will be taken. We hope for a chance to serve you better in the future.Warm regards,Hotel Management

10/10 – Hervorragend

Rita

Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 17. Mai 2024
Dear Rita,Thank you for leaving us a 5-star rating. We're thrilled to know that you had a great experience at our hotel. Your feedback is highly appreciated and it encourages us to strive for excellence. We look forward to welcoming you back on your next visit.Warm regards,Hotel Management

10/10 – Hervorragend

Pallav

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The rooms were immaculate. The staff was very helpful and quick to respond. Great stay and location overall. Will stay again.
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 25. Apr. 2024
Dear Pallav, We're thrilled to hear about your enjoyable stay at our hotel! Your compliments about our immaculate rooms and helpful staff truly brighten our day. It's delightful to know our location added to your overall experience. We eagerly look forward to welcoming you back for another great stay! Warm regards,Hotel Management

2/10 – Ungenügend

Émile

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von GM am 25. Apr. 2024
Dear Émile, We're sorry to see your 1-star rating. We apologize if your experience didn't meet your expectations. We would really appreciate the opportunity to understand your concerns. Please feel free to share more details about your stay with us. Your feedback is invaluable in helping us improve. We hope to have the chance to serve you better in the future.Warm regards,Hotel Management

2/10 – Ungenügend

sandra

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Just ick. There were roaches all in the first room. The second room didn’t have bugs but was dirty. The floor was sticky and clearly had not bee cleaned in a long time. There were a lot of people hanging around and smoking weed. You could smell it everywhere. Everything was run down and in disrepair. The tv didn’t work. There was only a sheet on the bed. No comforter or blanket.
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 23. Apr. 2024
Dear Sandra,We're truly sorry to hear about your experience. We appreciate your feedback as it helps us improve. We've taken note of your concerns and assure you that we're working diligently to address them. Our aim is to provide a comfortable and enjoyable stay for all our guests. We hope you'll give us another chance to serve you better.Warm regards,Hotel Management

10/10 – Hervorragend

Kurkel M

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Januar 2024
Antwort von GM am 23. Apr. 2024
Dear Kurkel M, Thank you for giving us a perfect rating! We're delighted to know that you enjoyed your stay with us. Your feedback is greatly appreciated and will inspire our team to continue delivering top-notch experiences. We look forward to welcoming you back in the near future. Warm regards,Hotel Management

4/10 – Schlecht

Pablo

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
We saw like two cockroach in our room, there’s was a crack in our shower as well. Learned from this one.
Aufenthalt von 4 Nächten im April 2024
Antwort von GM am 21. Apr. 2024
Dear Pablo, We are genuinely sorry to hear about your experience and we apologize for any discomfort caused. The issues you've mentioned are indeed concerning and not reflective of our usual standards. We are taking immediate steps to investigate and rectify these issues. We sincerely hope that you will give us another chance to provide you with a superior experience. Thank you for bringing this to our attention.Warm regards,Hotel Management

2/10 – Ungenügend

Linda

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The room was not clean properly and I saw a roach
Aufenthalt von 2 Nächten im April 2024
Antwort von GM am 21. Apr. 2024
Dear Linda,We're truly sorry to hear about your experience. Please accept our sincere apologies for the inconvenience caused. We take cleanliness very seriously and your feedback has been shared with our housekeeping team for immediate attention. We hope to have the opportunity to welcome you back for a more positive experience.Warm regards,Hotel Management

10/10 – Hervorragend

Gen

Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 7. Mai 2024
Dear Gen,Thank you for your 5-star rating! We're thrilled to see that you enjoyed your stay at our hotel. Your feedback, even without words, speaks volumes about your experience. We would love to hear more about your stay, and hope to welcome you back soon for an even better experience.Warm regards,Hotel Management

2/10 – Ungenügend

Linda

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Customer service was great
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 17. Apr. 2024
Dear Linda, Thank you for acknowledging our customer service. We are glad to hear that you appreciated our staff's efforts. We strive to provide our guests with an exceptional experience, and it seems we were able to achieve that for you. We look forward to welcoming you back for an even better stay!

4/10 – Schlecht

Tomaleshia

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
I like the fact it was last minute and was able to get a room. Unfortunately, the property didn't look like the picture and the outside had trash around property when I arrived. In the elevator there was different things and liquids that customers spilled. My room looked like I was staying at a motel 6. The sheets and pillowcases looked beige not white. We also saw 2 roaches.
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 16. Apr. 2024
Dear Tomaleshia, Thank you for your candid feedback. We're pleased you found our last-minute availability helpful, but we regret that your stay didn't meet expectations. We sincerely apologize for the cleanliness issues you encountered and assure you that your concerns are being addressed with our housekeeping and maintenance teams. We hope for another opportunity to deliver a more positive experience.Warm regards,Hotel Management

2/10 – Ungenügend

Kelsey

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von GM am 17. Apr. 2024
Dear Kelsey, We regret to see your 1-star rating. We deeply value your feedback and would be grateful if you could share more about your experience. Our team is always here to address your concerns and work towards improving our services. We hope for the opportunity to serve you better in the future.Warm regards,Hotel Management

6/10 – Okay

Bridgette

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von GM am 16. Apr. 2024
Dear Bridgette,Thank you for taking the time to rate us. We regret to see that your experience didn't fully meet your expectations. We value your feedback and would love to know more about how we could improve. Please feel free to share more details about your stay, as we're always striving to provide the best possible guest experience. Warm regards,Hotel Management

8/10 – Gut

Richard

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Un hôtel vieillissant qui aurait besoin d’une grosse rénovation, mais le rapport/prix reste correct. L’hôtel est fréquenté par tout type de personnes de milieux sociaux différents.
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 12. Apr. 2024
Dear Richard,Thank you for your review. We appreciate your feedback and are delighted to hear that you found value in our pricing. We agree that our hotel has a unique charm and character that appeals to a diverse crowd. Your insights regarding renovations are noted, and we're continuously working to improve. We hope to welcome you back soon.Warm regards,Hotel Management

10/10 – Hervorragend

Raghvendra Pratap

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
it was a fantastic stay, the staff was very respectful and kind. It was also near the airport.
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 8. Apr. 2024
Dear Raghvendra Pratap,We're thrilled to hear that you enjoyed your stay at our hotel! It's wonderful to know that our staff's respectful and kind nature made your experience even better. We take pride in our convenient location near the airport and are glad it added to your satisfaction. We look forward to welcoming you back soon for another fantastic stay. Warm regards,Hotel Management

2/10 – Ungenügend

Mahesh

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Smoke smell everywhere
Aufenthalt von 2 Nächten im April 2024
Antwort von GM am 8. Apr. 2024
Dear Mahesh,We're sincerely sorry to hear about your experience regarding the smoke smell. We take all feedback seriously and are committed to improving our guests' experiences. Please trust that we are looking into this matter to ensure a more comfortable and enjoyable stay for all in the future. We hope to have the opportunity to welcome you back for a better experience.Warm regards,Hotel Management

10/10 – Hervorragend

Sandra M

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was convenient nothing
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 7. Apr. 2024
Dear Sandra,Thank you for your 5-star review! We are delighted to hear that you found our hotel convenient for your needs. We strive to create an effortless experience for our guests and it's wonderful to know we achieved this for you. We look forward to welcoming you back to our hotel in the future. Warm regards,Hotel Management

10/10 – Hervorragend

Marguerite, Atlantic Beach

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We had a rough start but they immediately fixed it.
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 5. Apr. 2024
Dear Marguerite,Thank you for your understanding and patience. We're delighted to hear that despite a rough start, your stay at our hotel ended on a positive note. We always strive to rapidly address any concerns to ensure our guests' satisfaction. Your gracious feedback is appreciated and we hope to welcome you back again soon.Warm regards,Hotel Management

10/10 – Hervorragend

Kishan

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
This is an excellent property to stay. I was just amazed by the hospitality I received. This is my go to hotel whenever I am back in town again.
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 3. Apr. 2024
Dear Kishan, Thank you for sharing your wonderful experience! We're thrilled to hear that our hospitality left a lasting impression on you. Your kind words are a testament to our team's dedication to providing exceptional guest experiences. We eagerly await your return and promise to make your stay even more memorable at our property.Warm regards,Hotel Management

2/10 – Ungenügend

Frank

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
Stayed for 6 nights in a row and did not receive room service at all, even asking for it several times at the front desk.
Aufenthalt von 3 Nächten im März 2024
Antwort von GM am 1. Apr. 2024
Dear Frank,We sincerely apologize for the oversight regarding the room service during your stay. Your comfort and satisfaction are our top priority, and we are truly sorry we fell short this time. We appreciate your feedback as it assists us in improving our services. We assure you that we are addressing this concern and hope to have the opportunity to better serve you in the future.Warm regards,Hotel Management

10/10 – Hervorragend

Antonia

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
Very nice and clean
Aufenthalt von 3 Nächten im März 2024
Antwort von GM am 1. Apr. 2024
Dear Antonia,Thank you for your excellent review! We're thrilled to hear that you found our hotel very nice and clean. We strive to offer an immaculate and comfortable environment to all our guests. We hope to welcome you back soon for another great experience.Warm regards,Hotel Management

2/10 – Ungenügend

Justin

Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 19. Apr. 2024
Dear Justin,We're truly sorry to hear about your less than satisfactory experience. We strive to provide top-notch service and it seems we fell short this time. We would greatly appreciate the opportunity to understand more about your stay. We look forward to hearing from you and improving your perspective of our hotel.

10/10 – Hervorragend

Robert

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Satisfied
Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 23. März 2024
Dear Robert, Thank you for taking the time to review our hotel. We are thrilled to hear that you were satisfied with your stay. Our team works hard to ensure our guests have a memorable experience and your feedback is a testament to their efforts. We sincerely hope to welcome you back soon for another pleasant stay.Warm regards,Hotel Management

4/10 – Schlecht

Ednalee B Merced

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Ausstattung
No limpian las habitaciones, solo dan 2 toallas por cuarto aunque sean 4 personas. La transportación es solo 2 veces al día. No volvería jamás
Aufenthalt von 3 Nächten im März 2024
Antwort von GM am 23. März 2024
Dear Ednalee B Merced,We appreciate your feedback and deeply regret the inconvenience you experienced during your stay. Our team strives to offer the best service possible and your comments will help us to enhance our services. We apologize for the housekeeping and transportation issues you encountered. We hope to have the opportunity to welcome you back for a better experience in the future.Warm regards,Hotel Management

8/10 – Gut

Sonal

Geschäftlich gereist
All good
Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 21. März 2024
Dear Sonal, Thank you for choosing our hotel and for taking the time to share your positive experience. We are delighted to hear that everything was to your satisfaction. We strive to provide our guests with a memorable stay and your feedback encourages us to do even better. We look forward to welcoming you back for another enjoyable stay.Warm regards,Hotel Management