Hi Yogita1 We deeply sorry as it’s clear to us that the email the concierge sent you weeks before your arrival with the correct GPSLocation was not clear enough to you and we are working on that so this will not happen again.2 unfortunately you google the address and did not use the GPS location provided in the email sent by the concierge weeks before your arrival, as mentioned before, we will work on make it more easy and clear to understand.3 yes it was unfortunate that the villa originally booked had a electrical problem that day and the concierge relocate you in a different villa but same category.4 Yes there was a problem with the internet and it was something out of control and related with the internet provider.5 Yes there was no water at the check in time but that was resolved in minutes as the water valve was close and the water issue was resolved as soon as the valve was open.6 we will follow up on this as the concierge should be available 24/7 for all our guest.Regarding the refund:You’re stay was free of charge as we did not charge you anything due to the several inconveniences you had on your stay.

Thank you.

Thank you very much for this important feed back Mr.Payne. We regret you did not fully enjoyed your time in the villa. We understand you were in contact with our concierge in advance to the arrival date and he gave you full instruction on how to get to our place, of course we will review this instruction as if you could not find us easy with them it means we will need to improve them. On Expedia we advertise 2 bedroom villas and 2 bedroom villas private pool you booked a 2 bedroom villa online so this was the type of unit assigned to your booking, in order to avoid misunderstood in the future we will change de category of the villa so it is clear enough that a 2 bedroom villa do not have a pool. Unfortunately is impossible for Expedia agents to know all the places they have on their site and I understand they must give you incorrect information about a community pool. I went to the villa earlier today to follow up on your comments about the linen and we will replace all the linens immediately. Again thank you very much for the time you use to prepare and send us the feed back.

Thank you very much we are glad you enjoyed your stay.