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Bewertungen von The Marshall Suites

3.5 out of 5
The Marshall Suites
350 NE High School Road, Bainbridge Island, WA

Bewertungen

8,8

Hervorragend

600 von insgesamt 1008 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
257 von insgesamt 1008 Gästebewertungen haben eine Bewertung von 8 - Gut" "
91 von insgesamt 1008 Gästebewertungen haben eine Bewertung von 6 - Okay" "
34 von insgesamt 1008 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
26 von insgesamt 1008 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,0/10

Personal & Service

8,6/10

Ausstattung

9,0/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Denise

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very convenient place to stay on Bainbridge. We were there for a couple of nights before a cruise. Walk to charming downtown area with shops and a great bakery is about 15 min. Grocery, pharmacy, and Starbucks right across the street. Excellent value for the rate. Very clean and quiet.
Aufenthalt von 2 Nächten im Mai 2024

2/10 – Ungenügend

Sara

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The rooms were dirty and the bed sheets had stains on them. Our room smelled like dry pee. It was a disgusting.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Elaine

Gut: Sauberkeit und Zustand der Unterkunft
Parking was accessible
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Desk Supervisor am 27. Mai 2024
Thank you for staying with us. We hope to see you again.

10/10 – Hervorragend

CHRISTI

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Underground garage was a great way to unload our bags and check in without getting drenched
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Desk Supervisor am 23. Mai 2024
Thank you for staying with us, hopefully we will see you next time.

6/10 – Okay

Micki

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
Property overall was nice. Need more of an eye of detail for cleaning. Found several pieces of small and large debris on floor that had been missed. The under rim of the toilet was bad. Bed presentation was nice, remaining room and bathroom presentation could improve. Breakfast and snacks were a nice touch
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Front Desk Supervisor am 23. Mai 2024
Thank you for bringing this to our attention. We will talk to our house keeping team. We hope you will stay with us in the future.

8/10 – Gut

Della

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The bagels available for breakfast are awesome
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Desk Supervisor am 20. Mai 2024
Thank you so much for your stay with us. We appreciate your business and hope to see you again in the future.

10/10 – Hervorragend

Becky

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff was A plus
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Front Desk Supervisor am 20. Mai 2024
Thank you so much for your stay with us. We appreciate your business and hope to see you again in the future.

6/10 – Okay

MELANIE

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung
.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Front Desk Supervisor am 20. Mai 2024
If you'd like to reach out to us so that we know how to make that 3 into a 5. Thank you so much for your stay with us. We appreciate your business and hope to see you again in the future.

10/10 – Hervorragend

Rich

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very quiet area, a brief but pleasant walk uphill from the ferry station
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Desk Supervisor Alissa am 9. Mai 2024
Thank you for staying with us! We hope to see you Next time

4/10 – Schlecht

Tyson

Geschäftlich gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
I was given a hotel room that someone was currently staying in, so I had to get a different room. Luckily, nobody was inside the room when I walked into it. The cable was then out in the room.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Desk Supervisor am 23. Mai 2024
We do apologize about this incident and we have taken the appropriate measures to make sure this does not happen again.

8/10 – Gut

Patsayar

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Desk Supervisor Alissa am 9. Mai 2024
Thank you for staying with us!

10/10 – Hervorragend

Eugene

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Front desk Supervisor am 9. Mai 2024
Thank you for staying us.

4/10 – Schlecht

Edwin, Poulsbo

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
I have stayed here before over the last 3 years. Here is how our experience was this last weekend. The property is a good location and has been upgraded. Breakfast selection was great, staff was happy and professional. A few things that made the stay not great. 1. Bed was not comfortable, mattress had a sunken part in and was not comfortable at all. 2. There were small black flies in the bathroom shower area. 3. TV had no service, not capable of screen sharing options from cell phone to watch a sports game since everything on the island closes around 9pm. Was hoping staff would bring it up and offer a discount or something to acknowledge the inconvenience.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Desk Supervisor. am 9. Mai 2024
Our employees would have loved to address the issues, if they were brought to our attention before check-out.The cable was something our facility couldn't fix due to the cable being cut for the island, police had informed us about the issue.

10/10 – Hervorragend

Angela

Gut: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Desk Supervisor Alissa am 9. Mai 2024
Thank you for staying with us!

8/10 – Gut

Alejandra

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
No swimming pool or spa
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front desk Supervisor am 9. Mai 2024
Our facility doesn't own either of those amenities, but there is a local pool just up the street that we generally will send guests to if we were asked about.Thank you for staying with us!

10/10 – Hervorragend

Mick

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Avery nice quiet stay for 2nights. Visiting from New Zealand & would certainly recommend and return to if visiting beautiful Bainbridge Island again. Kind regards Mick & Sharyl.
Aufenthalt von 2 Nächten im April 2024
Antwort von Mo am 4. Mai 2024
Thank you so much for your kind review! We're so glad that you enjoyed your experience.

6/10 – Okay

Madeline

Gut: Sauberkeit
I wanted to love this place-- but it was just OK. Over a mile out of town (so, no walking to/from downtown). I wouldn't have called what I had a "suite"-- standard 2-bed motel room with a wide entryway with counter (no seats), small fridge and mini microwave, paper plates, no coffee maker. One uncomfortable armchair and a desk chair. View of an inner courtyard (other people's windows). The included breakfast was adequate, but nothing more; only seating is at high tables with stools, listening to the conversation of 2 employees at the front desk. Place recommended for dinner (within walking distance) is not truly a "pub", but an unbearably noisy sports bar with so-so food. On the plus side, it was clean, bed was comfy, there was an extra blanket in the closet.
Aufenthalt von 1 Nacht im April 2024
Antwort von Mo am 4. Mai 2024
We appreciate your feedback and we hope to see you again soon!

10/10 – Hervorragend

Robert

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We just felt very at ease and all the staff we came in contact with were really supportive, friendly and helpful. Especially comforting when we were stressed out finding lodging.
Aufenthalt von 1 Nacht im April 2024
Antwort von Mo am 4. Mai 2024
Thank you so much for your feedback. We're always looking to provide the best service possible, so we appreciate hearing what you think.

10/10 – Hervorragend

michael, Naples

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Modern, clean and comfortable. Free parking in a garage that’s as secure as Fort Knox though parking on the street is just as safe. The night manager is an angel. Would stay again in a heartbeat.
Aufenthalt von 1 Nacht im April 2024
Antwort von Mo am 4. Mai 2024
Thank you so much for your kind words! Your feedback is invaluable and helps us keep our standards high.

10/10 – Hervorragend

JANET

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Mo am 4. Mai 2024
We appreciate your feedback and we hope to see you again soon!

10/10 – Hervorragend

They call me

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Will stay here every time we can
Aufenthalt von 2 Nächten im April 2024
Antwort von Front desk supervisor am 28. Apr. 2024
Thank you for staying with us, we appreciate you.

10/10 – Hervorragend

Alicia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was very clean with friendly and helpful staff. Free breakfast options were waffles, hard boiled eggs, toasted bagels, oatmeal, fruit, and cereal. Free snacks and beverages were incredibly helpful for our days of adventuring the island. The walk from the ferry terminal is not bad at about 20 minutes. We would definitely stay here again! My 12 year old loved it too.
Aufenthalt von 1 Nacht im April 2024
Antwort von Christine am 17. Apr. 2024
Thank you so much for your stay at the Marshall Suites Hotel. We appreciate your business and look forward to seeing you again.

10/10 – Hervorragend

Berries

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Christine am 17. Apr. 2024
Thank you so much for your stay with the Marshall Suites Hotel. We appreciate your business and look forward to serving you again.

4/10 – Schlecht

Gail

Despite the listed amenities and pictures on their website, there are no coffee pots in the rooms. As I was told by the front desk. Very disappointing.
Aufenthalt von 1 Nacht im April 2024
Antwort von Christine am 13. Apr. 2024
We are very sorry Gail. The City of Banbridge has banned all containers for coffee, condiments and serving ware. We were not able to find products that met their regulations so we just had to remove them. We do however offer coffee in the lobby from 6:30a to 10pm daily.

10/10 – Hervorragend

Christian

Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist
Gut: Ausstattung
Excellent
Aufenthalt von 1 Nacht im April 2024
Antwort von Christine A. Cochran am 9. Apr. 2024
Thank you so much for your stay with us. We appreciate your business and look forward to serving you again in the future.

8/10 – Gut

Chris

Gut: Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Christine Cochran am 9. Apr. 2024
Thank you so much for your stay with us. We appreciate your business and look forward to serving you again in the future.

10/10 – Hervorragend

Mike

Xxx
Aufenthalt von 4 Nächten im März 2024
Antwort von Christine am 4. Apr. 2024
Thank you so much for your stay at the Marshall Suites Hotel. We sincerely appreciate your business and look forward to serving you again.

10/10 – Hervorragend

Carter

Very simply furnished but large clean room
Aufenthalt von 1 Nacht im April 2024
Antwort von Christine am 4. Apr. 2024
Thank you so much for your stay at the Marshall Suites Hotel. We sincerely appreciate your business and look forward to serving you again.

10/10 – Hervorragend

Ralph

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was great!
Aufenthalt von 1 Nacht im März 2024
Antwort von Christine am 2. Apr. 2024
The team at the Marshall Suites Hotel thank you for your stay with us. We appreciate your business and look forward to serving you again.

8/10 – Gut

Daisy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The stay was clean, convenient and friendly
Aufenthalt von 1 Nacht im März 2024
Antwort von Christine am 2. Apr. 2024
The team at the Marshall Suites Hotel thank you for your stay with us. We appreciate your business and look forward to serving you again.

10/10 – Hervorragend

Cholena

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Christine am 2. Apr. 2024
The team at the Marshall Suites Hotel thank you for your stay with us. We appreciate your business and look forward to serving you again.

6/10 – Okay

William

Mit dem Partner gereist
Gut: Sauberkeit
Your property had average maintenance and no dining options, although a very minimal breakfast was provided
Aufenthalt von 1 Nacht im März 2024
Antwort von Christine am 26. März 2024
Thank you for your stay with us. We appreciate your business and look forward to seeing you again.

10/10 – Hervorragend

Samuel, Northridge

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to stay when visiting Bainbridge
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Christine am 26. März 2024
Thank you for your stay with us. We greatly appreciate your business and look forward to seeing you again in the future.

10/10 – Hervorragend

Matthew

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Christine am 23. März 2024
Thank you so much for staying at the Marshall Suites Hotel. We appreciate your business and look forward to serving you again.

8/10 – Gut

Emily

Mit der Familie gereist
Some early neighbor noise and minimal exercise room. But all else, clean, friendly and comfortable stay.
Aufenthalt von 1 Nacht im März 2024
Antwort von Christine am 21. März 2024
Thank you for your stay with us. We appreciate your business and look forward to serving you again in the future.

8/10 – Gut

Michelle

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Nice property. Clean, but had a very strong antiseptic smell. Staff was very nice.
Aufenthalt von 1 Nacht im März 2024
Antwort von Christine am 21. März 2024
Thank you for your stay with us. We appreciate your business and look forward to serving you again in the future.

10/10 – Hervorragend

Matthew

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Kind and welcoming front desk staff.
Aufenthalt von 1 Nacht im März 2024
Antwort von Christine am 16. März 2024
Thank you for your stay at the Marshall Suites Hotel. We appreciate your business and look forward to serving you again in the future.

10/10 – Hervorragend

Rita

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Toilet flush was stuck,
Aufenthalt von 1 Nacht im März 2024
Antwort von Christine am 16. März 2024
Thank you for your stay at the Marshall Suites Hotel. We appreciate your business and look forward to serving you again in the future.

10/10 – Hervorragend

Foad

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly and accommodating staff, this was our third stay and we will be continuing to stay here when we come back to Bainbridge island.
Aufenthalt von 3 Nächten im März 2024
Antwort von Christine am 13. März 2024
Thank you so much for your continued business. We truly appreciate your stay with us and look forward to serving you again in the future.

10/10 – Hervorragend

Heather

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was clean and fresh without perfumes. Windows open and have nice shades. Everything worked as it should. Staff was mostly pleasant. No restaurant in hotel, but a couple options nearby. The coffee was pretty ok. The breakfast foods were ok, rather typical. However, you could grab a snack anytime of day...fresh fruit always available. Parking was very good. Overall, a pleasant stay.
Aufenthalt von 2 Nächten im März 2024
Antwort von Christine am 12. März 2024
Thank you for staying with us at the Marshall Suites Hotel. We appreciate your business and look forward to the privilege of serving you again in the future.

8/10 – Gut

Pamela, Seattle

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The bed was comfortable even though it was softer than I like. There are bedside lights so you can read in bed. The internet connection was a bit spotty--I think it can vary depending where you are in the building, because I haven't had this problem before. Sadly, the room had no cups suitable for heating up water for tea in the microwave. But these are available in the lobby.
Aufenthalt von 1 Nacht im März 2024
Antwort von Christine am 12. März 2024
Thank you for staying with us at the Marshall Suites Hotel. We appreciate your business and look forward to the privilege of serving you again in the future.

8/10 – Gut

John

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Christine am 12. März 2024
Thank you for staying with us at the Marshall Suites Hotel. We appreciate your business and look forward to the privilege of serving you again in the future.

10/10 – Hervorragend

SONNETTE

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service und Zustand der Unterkunft
Beautiful property. The hallway smells great. Maybe one thing to point out - one, very slow elevator.😞
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Christine am 6. März 2024
Thank you so much for your stay with us. We appreciate your business and look forward to serving you again in the future.

6/10 – Okay

Brandy St

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
If you have any interaction with the weekend desk staff, I hope it’s the young lady who is a Navy spouse, with long braided hair, who worked the evening shift, when we checked in. Extremely friendly, and helpful. While her counterparts from the morning shift, were rude and condescending. The concept of customer service must be lost on the two women who worked in the morning
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Christine am 29. Feb. 2024
Thank you for your stay with us. We so appreciate your business. I have reviewed your concerns with our morning staff and thank you for bringing this to our attention.

10/10 – Hervorragend

Richard

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Christine am 12. März 2024
Thank you for staying with us at the Marshall Suites Hotel. We appreciate your business and look forward to the privilege of serving you again in the future.

10/10 – Hervorragend

Doug

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was super friendly and flexible to work with through some changes in my plans.
Antwort von Christine A. Cochran am 27. Feb. 2024
Thank you so much for your stay with us. We appreciate your business and look forward to serving you again in the future..

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Christine A. Cochran am 27. Feb. 2024
Thank you so much for your stay with us. We appreciate your business and look forward to serving you again in the future..

10/10 – Hervorragend

Heather

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay. Just wish there were stairs inside we could use. Some people don’t like Elevators.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Christine A. Cochran am 27. Feb. 2024
Thank you so much for your stay with us. We appreciate your business and look forward to serving you again in the future..

2/10 – Ungenügend

Kalpanatit

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
2 Stars
We had ants in our bed. The street noise was extremely loud. Neighbors above were smoking and the noise from their stomping was all night. If not for the friendliness and diversity of the staff we would have left.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Christine am 29. Feb. 2024
Thank you for your stay with us. We appreciate your business. We had our pest control service check and service the suite you occupied. We were unable to find any evidence of ants. We did notify the guests that were above you they are no longer welcome to stay with us. We apologize for your inconvenience during your stay.

8/10 – Gut

Patrick D

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Christine A Cochran am 22. Feb. 2024
Thank you for your stay at the Marshall Suites Hotel. We appreciate your business and hope to have the privilege of serving you again in the future.