Once you get past seeing the subfloor in nearly every room, the house is good. It had all basic necessities. There were large brown stains on the living room carpet that looked old. The house was not cleaned prior to our arrival though. So I am unsure how old the stains were.
We called at 5:50 because we knew our house was not ready -with check-in being at 6:00, ten minutes later. The first person I spoke to just told me the house was not ready repeatedly and then sat in silence. The second personI spoke to said the house was not ready and they did not have an estimated time. She also informed they do not text or call when the house is ready after the local office closes at six. She informed we should go out to eat and then sit in the driveway and wait until the house is cleaned. We waited until 8pm to enter the house, which was never cleaned. We entered because we assumed the house had been forgotten about. Calls to Vacasa went unanswered- sat on hold for over thirty minutes. We had traveled for 10.5 hours, sat in the driveway for two, and had two dogs with us. After Vacasa “closes” at 6pm there is no contact with anyone. All calls are routed to a call center and it is impossible to get in touch with anyone. I was texted regarding the cleanliness of the house at 8:00, when we were entering the uncleaned house. Via that text line I was able to communicate our house was uncleaned and we had no sheets. A local manager called me that night AT 11:06 PM, almost midnight, leaving a message saying housekeeping would call me tomorrow. The next day, housekeeping offered a refund of my cleaning fees, which ended up being $69. Yes that”s right- $69. Being unable to get in touch with anyone and feeling stranded after a ten hour trip, entering a filthy house at nightfall makes you feel a certain way.